Getting Help - Enterasys Matrix N7 7C107 Hardware Installation Manual

Standalone or Rack Mountable Chassis
The N7 chassis can be installed as a freestanding unit on a shelf or table. The N7 chassis can also
be mounted into a standard 48.26-centimeter (19-inch) equipment rack. An equipment shelf is
shipped with the chassis that you install prior to installing the chassis. The N7 chassis can then be
slid onto the shelf into place and then fastened to the chassis. Refer to
on ventilation and cooling.
1.3

GETTING HELP

For additional support related to the modules or this document, contact Enterasys Networks using
one of the following methods:
World Wide Web
Phone
Internet mail
To send comments or suggestions concerning this document to the Technical Publications Department:
techpubs@enterasys.com
To expedite your message, include the document Part Number in the Email message.
Before contacting Enterasys Networks for technical support, have the following information
ready:
•
Your Enterasys Networks service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (e.g., changing mode
switches, rebooting the unit, etc.)
•
The serial and revision numbers of all involved Enterasys Networks products in the network
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
www.enterasys.com/support/
1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/services/support/contact/
support@enterasys.com
To expedite your message, please type [N-SERIES] in the subject line.
Getting Help
Section 2.1 for requirements
Introduction 1-5