Table of Contents
Advertisement
1 Preliminary On-site Checkout
This chapter identifies the source of common problems that may occur with the iR-M1
and suggests ways of correcting them.
1.1 The Troubleshooting Process
The troubleshooting process is designed to eliminate the most obvious causes of failure
before progressing to more complex solutions. "Where problems occur" on page 5-2 gives
an overview of the iR-M1 system and indicates areas most likely to require troubleshooting.
•
Problems with initial installation
If the iR-M1 fails to complete its initial startup and does not reach the Idle (ready to
print) screen, the most likely cause is a loose cable or board connection. See "Accessing
internal components" on page 4-3 for instructions on opening the iR-M1, and "Check-
ing internal connections" on page 4-8 for descriptions of iR-M1 parts and connections.
If a loose part or cable is not the cause of the problem, see "Checking the iR-M1 as a
stand-alone unit" on page 5-8, and "Checking the entire iR-M1 system" on page 5-14.
•
Try a phone check before you go to the customer site
"Before you go to the customer site" on page 5-3 suggests areas you should check out
before making a service call to the customer site. With a phone call you can find out if
the problem is a simple operating failure or a failure caused by a network or configura-
tion change. You can ask the customer to check for loose cables on the back of the iR-
M1 and loose connections at a power strip or outlet.
•
Check for obvious causes of problems
"Preliminary on-site checkout" on page 5-5 takes you through the initial checkout you
should make when you arrive at the customer site. You should check the iR-M1 inter-
nally and externally for the most common problems such as loose cables, connectors,
and boards.
•
Check the iR-M1 as a stand-alone unit
"Checking the iR-M1 as a stand-alone unit" on page 5-8 describes the checks you
should perform on the iR-M1 if the initial checks fail to identify the cause of a problem.
With the iR-M1 disconnected from the copier and the network, test the iR-M1 as a
stand-alone unit.
This section describes possible startup errors and explains how to run and interpret iR-
M1 diagnostics.
•
Check the entire iR-M1 system
"Checking the copier interface" on page 5-14 explains how to print the Test Page from
the iR-M1. "Checking network connections" on page 5-15 includes guidelines for
checking the network connections between the iR-M1 and the computers or workstation
to which it is connected, and also provides information on several printing problems.
COPYRIGHT © 2001 CANON INC.
2000 2000 2000 2000
NM-PDL REV.0 JULY 2001
CHAPTER 5 TROUBLESHOOTING
5-1
Advertisement
Table of Contents
Troubleshooting
