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NEC DDXXEE SSeerriieess User Manual

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NEC INFRONTIA ISDN BUSINESS COMMUNICATION SYSTEM
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   Summary of Contents for NEC DDXXEE SSeerriieess

  • Page 1

    NEC INFRONTIA ISDN BUSINESS COMMUNICATION SYSTEM...

  • Page 2

    No representation is made that this document is complete or accurate in all respects and NEC Infrontia shall not be liable for any errors or omissions. In no event shall NEC Infrontia be liable for any incidental or consequential damages in connection with the use of this document.

  • Page 3: Key Telephone Layout

    KEY TELEPHONE LAYOUT DISPLAY : Indicates date and time, INDICATOR : Flashes on dialled numbers and names incoming calls and message CLEAR Key : Returns display waitings to the date and time SOFT Keys : Used to access CHECK Key : Confirms that correct features without service codes numbers and features are stored ONE TOUCH Keys : Allows...

  • Page 4

    SUPER DISPLAY LAYOUT SUPER DISPLAY : Indicates date and time, dialled INDICATOR : Flashes on numbers and names, access to features by menu commands incoming calls and message waitings CHECK Key : Confirms that correct numbers and features are stored CLEAR Key : Returns display to date and time DIRECTORY Start Key : Access to...

  • Page 5

    CONTENTS Section 1 Making Calls Section 2 Answering Calls Section 3 Forwarding Calls Section 4 Programming Section 5 Terminals MAKING THE MOST OF ALL THE FEATURES Your telephone’s Alphanumeric Display helps you use features and tells you about your calls; for example, a ringing external line may display a name before you answer it.

  • Page 6

    External Calls You can Answer External Calls that ring your phone or flash on your line keys. Night Service may change the way that the calls ring at your phone. To Make External Calls use your line keys or dial codes. You may have to enter Account Codes before your call goes through.

  • Page 7

    Handling and Rerouting Your Calls Use Hold to place a call in a waiting state at your phone, or park it in an orbit for a colleague. You may Transfer the call to their extension and if you wish to speak to the caller after your colleague has finished set up a Series Call. When you leave your desk think about Call Forwarding your calls to someone else.

  • Page 8

    General key for the guide Symbols used: : Lift the handset : Replace the handset 8 5 1 : Dial the service code † All features, unless otherwise denoted by are available for both key telephone and single line telephone users. The instructions assume that a key telephone user obtains internal dial tone when the handset is lifted (or the SPK key is pressed).

  • Page 9

    SECTION 1 MAKING CALLS Internal Calls - Making calls - Pilot group calling - Callback and camp on - Override and break in - Message waiting - Paging External Calls - Making calls - Preview dial - CLI restrict - Abbreviated numbers - Last number dial - Saved number dial - Repeat dial...

  • Page 10: Making Internal Calls

    MAKING INTERNAL CALLS You may contact an individual extension by ringing or making a voice announcement at the called extension. To call an extension - Dial the extension number or 0 for the operator or press the one-touch key or function key† with an extension number stored - If there is no answer or it is busy, simply dial another extension number without replacing the handset - To toggle the call between ring/voice announce dial 1 after the number PILOT GROUP CALLING...

  • Page 11

    CALLBACK CAMP ON If the extension is busy you may choose to initiate either a callback : this allows you to make/take other calls before you are automatically alerted when the extension becomes idle (if it was busy) or is next used (if it was unanswered), or camp on : you remain off hook and wait until the extension becomes idle.

  • Page 12: Message Waiting

    OVERRIDE BREAK IN If an extension is busy, you may be permitted to send a signal (either off-hook ringing or a voice-announcement) to the called party indicating that you are trying to get through; or you may break in directly into the conversation of the busy party and all parties hear and may speak.

  • Page 13

    PAGING You may need to make an announcement over the loudspeakers of idle keytelephones and/or external equipment. Both key telephones and single line telephones can make paging calls (if allowed), but the latter is unable to receive a paging call. Telephones may be programmed into one of 16 or 64 internal paging groups (depending on size) so that an announcement is sent simultaneously to the key telephones in a group.

  • Page 14: Making External Calls

    MAKING EXTERNAL CALLS Exchange line access may be programmed in a number of ways; you may select an individual line, dial a group access code or a common access code (ususally 9). You may need to check how your system is programmed in order to find the best way of making external calls.

  • Page 15: Abbreviated Numbers

    CLI RESRICT † By programming a CLI Restrict key it is possible to stop any CLI (Calling Line Identification) being sent from your telephone. Whilst the associated key lamp is lit, no CLI is sent, when it is idle then CLI is sent. To restrict CLI To allow CLI - Press the CLI Restrict key...

  • Page 16: Last Number Dial

    LAST NUMBER DIAL This allows you to quickly redial the last external number called. Display key telephones may view and access the last 10 numbers. To use the last number dial:- Key telephone Display key telephone Single Line Telephone To erase - Press the LND key - Press the LND key - Dial 8 1 6...

  • Page 17: Repeat Dial

    REPEAT DIAL † If the external party is busy or does not answer, a key telephone may use the Repeat Dial feature to automatically retry the number up to three times. The number is busy/not answered To cancel the repeat dial - Press the DC key - Press the DC key - Press the LND key and listen for confirmation tone...

  • Page 18: Account Codes

    ACCOUNT CODES These are user-dialled codes that may need to be entered when placing a call. An account code may be optional: to be entered at any time during a call (generally for call logging purposes), or forced: it must be entered every time an exchange line call is made, otherwise the system prevents the call.

  • Page 19

    WALKING TOLL RESTRICTION Using an allocated password, this feature allows you to make an outgoing call which is normally restricted at an extension. The restriction is enforced again after the attempt unless the password is entered again. To make an outgoing call using Walking Toll Restriction - Dial 7 6 3 - Enter the 6 digit password If entered correctly you hear dial tone, if incorrect you hear a warning tone...

  • Page 20

    SECTION 2 ANSWERING CALLS Internal calls - Answering calls - Message waiting - Meet me page - Doorphone call - Virtual extensions External calls - Answering calls - Missed calls Call pickup Handsfree Microphone Headset operation Dual CL keys Hold Transfer Series call Conference...

  • Page 21: Answering Internal Calls

    ANSWERING INTERNAL CALLS Incoming internal calls to your extension may ring or be voice announced† To answer an internal call:- Key telephone Single line telephone - If the call is ringing to connect OR If the call is voice announced, you may ‘talkback’...

  • Page 22: Answering Calls

    ANSWERING CALLS Message Waiting : if an extension has tried to call you and left a message waiting request, you will have either a flashing FTR key or MW lamp or the Indicator lamp will be flashing green. To answer a message waiting request - Dial 8 4 1 The system will automatically call the extension leaving the message waiting and will clear the MW indication when the two parties have connected (requires the called party to go off hook or press the SPK key).

  • Page 23: Answering External Calls

    ANSWERING EXTERNAL CALLS External calls may be programmed to ring at any extension. To answer an external call:- Key telephone Single Line Telephone - If the call is ringing to connect and press the flashing line/group key The two line appearance keys ( CL1 and CL2 ) mean that two external calls may be presented at any time via these keys. The user may decide whether a second incoming call is allowed to be presented or not.

  • Page 24: Call Pickup

    CALL PICKUP You may answer a call ringing at another extension by dialling a code or pressing a programmed Pickup key to intercept the call. Extensions may be programmed into pickup groups. To pickup a ringing call and dial 8 6 7 for an extension within your pickup group 8 6 8 and group number ( 1 - 8 ) for an extension in a specific group 8 6 9 for extension in an unknown group 7 1 5 and extension number for a specific extension...

  • Page 25: Headset Operation

    MICROPHONE† The MIC key on a key telephone allows you to mute the handsfree microphone so that when you are on a call handsfree, your caller does not hear the conversation in your surrounding work area.; the microphone remains off until you turn it back on. You may also program a Microphone Cutoff key to allow you to mute the conversation at any time during a call when using the handset.

  • Page 26

    DUAL CL KEYS† Each key telephone has two channel appearance keys ( CL1 and CL2 ) for making and answering calls. You may easily make a new call on one appearance key while a call is already in progress on the other. For example: You are talking on an external call on the CL1 key, and wish to ring an internal extension - Press the HOLD key...

  • Page 27

    HOLD You may place a caller on hold to hear music on hold or silence. While the call is held you may process other calls or use a system feature. To hold an internal call:- Key telephone Single Line Telephone - Press the HOLD key - Press the Recall key and remain - To reconnect, press the...

  • Page 28

    Group hold: another extension in the same pilot group may dial a code to pick up the held call Key telephone Single Line Telephone - Press the HOLD key - Press the Recall key - Dial 8 3 2 and - Dial 8 3 2 and and dial 8 6 2 and dial 8 6 2...

  • Page 29: Series Call

    Single Line Telephone: - Press the Recall key - Dial the extension/pilot group number If the extension is busy press the Recall key to retrieve the call; If ring no reply, dial another extension number or dial 8 0 8 to step round the pilot group - Wait for answer, announce the call and to transfer before answer - call is transferred and rings at the other phone...

  • Page 30

    CONFERENCE You may wish to set up a multi-party telephone conversation. The system allows either four or eight parties maximum per conference, with up to two external parties or up to seven if on ISDN lines. A conference key may be programmed. To set up a conference:- Key telephone Single Line Telephone...

  • Page 31: Meet Me Conference

    MEET ME CONFERENCE† This feature allows a key telephone user to invite others in the immediate area to join on an exchange line conference. The system releases the privacy on an exchange line so that other users can simply press the specific exchange line key to join the call.

  • Page 32: Forwarding Calls

    SECTION 3 FORWARDING CALLS Call forward Follow me Call redirect Tandem ring Manager/secretary Do not disturb DND/call forward bypass Text messages Room monitor...

  • Page 33: Call Forward

    CALL FORWARD You may wish to redirect your calls to be taken by another extension whilst you are away from your desk. Key telephones may program a call forward key. To set/cancel a call forward - Dial the call forwarding code as follows 8 4 2 for dual ring;...

  • Page 34

    To set external call forward for doorphone To cancel - Dial 8 2 2 - Dial 8 2 2 and 0 to cancel - Dial the doorphone number 1 - 8 - Listen for confirmation tone - Dial the target abdial code - Listen for confirmation tone FOLLOW ME You may initiate the follow me feature from a destination extension to redirect your own calls to that extension.

  • Page 35: Call Redirect

    CALL REDIRECT † This feature allows you to select whether to take a call or to transfer an incoming call to a preassigned destination (e.g. voice mail or the operator) without answering. It requires a Redirect key to be programmed To redirect a call - Incoming call is ringing - Do not lift the handset or press any CL keys...

  • Page 36

    MANAGER/SECRETARY† If you work closely with another colleague, such as a manager/secretary pairing, you may find it useful to be able to intercept your colleague’s calls and to ‘buzz’ them to alert them to give you a call when convenient. You and your colleague require Buzzer and Boss Call Forward keys to be programmed.

  • Page 37

    DO NOT DISTURB (DND) This feature allows you to be undisturbed by incoming calls/paging announcements. When DND is set, you may continue to use your phone in the normal manner. To set/cancel DND - Dial 8 4 7 or press the DND key † - Dial the DND code as follows: 1 : to block incoming exchange line calls 2 : to block internal calls and exchange line calls being transferred unannounced...

  • Page 38: Text Messages

    TEXT MESSAGES† As a key telephone user you may select a preprogrammed text message at your extension to provide calling key telephones with information when you are not available. You may add digits for a date, time or phone number after some messages. There are twenty messages, listed below are the ten messages available in default.

  • Page 39: Room Monitor

    ROOM MONITOR† This feature allows a key telephone to listen to the sounds in another keytelephone’s work area over the handsfree microphone. It does not allow for any conversationbetween the monitored and monitoring phones. A room monitor key must be programmed. To activate room monitor (at the monitoring extension) - Do not lift the handset - Press the Room Monitor key...

  • Page 40: Alarm

    SECTION 4 PROGRAMMING Programming keys Programming abdials Name storing Alarm Volume Control Ring Tones Confirmation Tone Lamps Checking displays Multi-language display Time and date Music Night Service...

  • Page 41: Programming Keys

    PROGRAMMING KEYS† A key telephone has two sets of keys which may be programmed by the user. Programmable Function Keys: your key telephone may have either 12 or 24 of these key with lamps. You may choose to program either an extension number, exchange line or a feature using the function code under each key. One Touch Keys: there are 10 of these keys on your key telephone and you may program an extension number, exchange line, or a feature’s service code under each key.

  • Page 42

    Feature Service Code Feature Service Code Feature Service Code Abdial Store 853 + code Forward All Calls Override Common Call Specific 813 + code Busy transfer Dual ring Abdial Store 854 + code Paging Internal group 801 + group Unanswered Group Call Specific 814 + code...

  • Page 43: Transfer

    Feature Function Code Feature Function Code Feature Function Code Abdial Call specific 1037 + code Forward All Calls 1055 One Touch Serial 1034 Common Call general 1037 + HOLD Busy transfer 1002 Dual ring 1000 Abdial Call specific 1038 + code Unanswered 1003 Override...

  • Page 44

    One Touch Serial Operation : it is possible to store the following operations under the second level of a One Touch key:- Serv- ice codes, digits 0-9, # and *, One Touch keys, Function keys, Pause (MIC key), and key depressions SPK, DND, VOL, HOLD, DC, FLSH TRFR, CHECK and CLEAR..

  • Page 45: Name Storing

    NAME STORING† A name may be assigned to each extension and abbreivated dial code. A display key telephone may program any extension name and the abdial names if allowed. The characters are stored under the ten One Touch keys as follows : One Touch Key A B C D E F G H...

  • Page 46: Volume Control

    ALARM To set/cancel - Dial 8 2 7 and the alarm type 1 = one-off, 2 = repeated every day - To set, enter the alarm time in 24 hour format, or to cancel enter 9 9 9 9 To silence the alarm: Display key telephone Non Display/Single Line Telephone - Press the CLEAR key...

  • Page 47: Ring Tones

    RING TONES† You may select a distinctive ring tone to differentiate your extension from others and to distinguish between internal and external calls. To listen to the tones - Press an idle CL key - Dial 8 1 1 and dial 1 for Internal ring or 2 for External ring - Dial the code for the desired ring pattern 1 = high pitch, 2 = medium pitch, 3 = low pitch For the external ring also dial a code for the desired tone ( 1 - 4 )

  • Page 48

    LAMPS † LAMP INDICATION MEANING Flicker _____/\/\_____/\/\____ Channel in use Fast Flutter /\/\_/\/\_/\/\_/\/\_/\/\_/\/\_ Incoming call on channel On Steady ___________________ Do Not Disturb set Exchange Line Flicker Green _____/\/\____/\/\_____ Line in use at your station Flutter Green _/\_/\_/\_/\_/\_/\_/\_/\_ Line on hold at your station Steady Red ___________________ Line in use at another station...

  • Page 49

    CHECKING DISPLAYS† A display key telephone may confirm details about features and numbers that are stored at their extension - Press the CHECK key - Press the key or dial the digits as below - Press the CLEAR key to return to the normal display Key/Digits Display shows Own extension number/name, Port number, Pilot Group number...

  • Page 50: Time And Date

    TIME AND DATE† A key telephone may be permitted to change the displayed time and date - Press an idle CL key - Dial 8 2 8 and the password (normally 0000) - Dial the two digits for the year - Dial the two digits for the month (01-12) - Dial the two digits for the day (01-31) - Dial the digit for the day of the week ( 0 = Sunday, 1= Monday,..,6 = Saturday)

  • Page 51: Night Service

    Background Music : if a customer-provided music source is connected, a key telephone user may be able to activate background music to play over the speaker whenever their extension is idle. To turn background music on/off † - Press an idle CL key - Dial 8 2 5 and listen for confirmation tone - Press the SPK key NIGHT SERVICE...

  • Page 52

    SECTION 5 TERMINALS DSS Console Super Display - Menus - Programming an abdial - Programming a function key - Programming a one touch key - Other menu options Executive Display - Menus - Abbreviated dial menu - Extension dial menu - Other menu options Basic Station Voice Mail...

  • Page 53: Dss Console

    DSS CONSOLE The DSS console gives a Busy Lamp Field and one key access to extensions or exchange lines, and simplifies the transferring of calls. There are two types of DSS consoles, a 24 key and a 100 key console; the latter has a bottom row of fixed keys which are detailed over the page.

  • Page 54

    100 Key DSS Console Each of the 100 keys may have two numbers stored and each level has its own busy lamp field; the keys EXT.1 and 2 are used to select the range. The bottom row of fixed keys with busy lamp fields are used as follows: ALT: Press to activate an alternative (preprogrammed) answering point for when the DSS console is not attended.

  • Page 55

    SUPER DISPLAY The Super Display keystation has an 8-line display with menu driven features providing in-context prompts. The best way to learn about the features available is to experiment with the different menus. From the normal display, when you press the key alongside the [MENU] option, you have the choice of five menus. MENU ICM.MENU PGM/SAVE...

  • Page 56: Table Of Contents

    Pressing the PGM/SAVE prompt key brings up the Programming/Save menu from which you may select any of the following: ALARM ----------- ALARM 1 ----- ALARM 2 : set the alarm time, type 1 (one-off), type 2 (repeated) TRANSFER ----------- CALL FORWARD ------------ SET : forward all calls to another extension -- DUAL RING -------------- CANCE L...

  • Page 57

    Pressing the CLEAR.MENU prompt key brings up the Clear menu from which you may select any of the following: CLEAR CAMP ON ----------------- CLEAR ALL CAMP ON : cancel all camp-ons set to any extensions or exchange lines --------- CLEAR ICM CAMP ON : cancel any camp-ons to extensions --------- CLEAR LINE CAMP ON : cancel any camp-on for an exchange line...

  • Page 58

    To program an Abbreivated Dial: MENU PGM/SAVE.MENU SAVE ABB DIAL ABB DIAL ABB: SYSTEM PGM/SAVE ABB: GROUP → → → [MENU] Press MENU key Press PGM/SAVE key Press ABB DIAL key Press ABB:SYSTEM key SET ABB:COMMON ABB 0090 ABB 0090 ABB 0090 0987654321 ABCD...

  • Page 59: Clear

    CLEAR ABB 0090 ABB 0090 Airco Airco 0987654321 ↑ CLEAR ABB No. ↓ ABB No. → → SAVE SAVE Press SAVE key Press CLEAR key to complete After a name is stored, you may use the ↑ ↓→ ABB No. keys to scroll to another code To dial an abdial:...

  • Page 60

    To program a Function Key: MENU PGM/SAVE.MENU KEY PROGRAM PGM/SAVE FTR KEY PRESS FUNCTION → → → [MENU] Press [MENU] key Press PGM/SAVE key Press FTR key Select a Function key eg. key 24 CLEAR KEY PROGRAM KEY24 KEY PROGRAM KEY24 CONFERENCE INPUT FUNCTION CODE DATA...

  • Page 61

    To program a One Touch Key: MENU PGM/SAVE.MENU KEY PROG ONE TOUCH PGM/SAVE ONE TOUCH → → → [MENU] Press [MENU] key Press PGM/SAVE key Press ONE TOUCH key Select a One Touch key eg. 2nd key CLEAR KEY 02 KEY02 KEY 02 KEY 02...

  • Page 62

    OTHER MENU OPTIONS When you are processing a call, some of the typical features you may wish to use, are easily accessed by pressing the key alongside the feature name on the display. The [DIRECTORY] menu allows quick access to abbreviated dials and extensions by searching using names. DIRECTORY DIALING DIRECTORY DIALING EXTENSION...

  • Page 63

    In-conversation (with extension) menu: CONF CONF CONF TALKING TO EXT 265 ICM DIAL CALLING EXT 268 TALKING TO EXT 268 CONFERENCE ANSWER HOLD CLEAR → → → → Press CONFERENCE key Press SET key Dial extension to join Wait for extension to conference eg 268 answer CONF...

  • Page 64

    Busy Extension menu: BUSY EXT 269 Override a DND/forward Call the next extension BYPAS CALL STEP CALL MESSAGE OVERRIDE Leave a message waiting Send an off-hook signal to the busy extension BREAK IN Interrupt the busy extension’s call CAMP ON →...

  • Page 65

    EXECUTIVE DISPLAY The Executive Display keystation has four soft keys which are used to access features without using service codes. From the normal display when you press any of the four keys underneath the display you have a choice of four menus. Prog These menus are explained in turn with a short description of the features available under the associated sub menus (for further explanation of a feature refer to the appropriate section earlier in the guide)

  • Page 66

    Pressing the Prog prompt key brings up the Programming menu from which you may select any of the following: ALM ---------- ALM 1 --- ALM 2 : set an alarm time, type 1 (one-off), type 2 (repeated) TFR ----------- CFW ------------------------------- SET : forward all calls to another extension --- DRNG --------------------------- CNCL : set a dual ring so calls simultaneously ring at another extension...

  • Page 67

    Pressing the CLR prompt key brings up the Clear menu from which you may select any of the following: CAMP ------- ALL : cancel all camp-ons set to any extensions or exchange lines --- ICM : cancel any camp-ons to extensions --- LINE : cancel any camp-on for an exchange line MSG --------- ALL...

  • Page 68

    Abbreviated Dial menu: 6-24 TUE 10:30AM From idle, press one of the soft keys John 6-24 10:30AM Press the Dir key Prog DIRECTORY DIALLING Press for example ABBc key for common abdials ABBc ABBg EXT. DIRECTORY DIALLING Enter the 1st character of the desired name using the keypad ABB:COMMON for example select N by pressing dial key 6 twice.

  • Page 69

    Extension Dial menu: 6-24 TUE 10:30AM From idle, press one of the soft keys John 6-24 10:30AM Press the Dir key Prog DIRECTORY DIALLING Press the EXT. key for extension ABBc ABBg EXT. DIRECTORY DIALLING Enter the 1st character of the desired name using the keypad EXTENSION for example select P by pressing dial key 7 once.

  • Page 70

    Other Menu Options When you are making an internal or external call, convenient features can be displayed by pressing any one of the four soft keys. Calling Extension menu: BYPASS Call (BYP) - override a DND or call foward set at the extension Press one of the soft keys .

  • Page 71

    Busy Extension menu: CAMP ON (CAMP) - camp on so to be alerted when the other party is free Press one of the soft keys CAMP STEP OVER MORE STEP Call (STEP) - call the next extension in the pilot group OVERRIDE (OVER) - send an off-hook sgnal to the busy party Press the MORE key BYPASS Call (BYP) - override a DND or call forward set at the extension...

  • Page 72

    BASIC STATION The Basic Station can access features using the service codes as described for the Single Line Telephone if whenever you see the instruction to press the Recall key, you press the HOLD key instead. The Basic Station has handsfree answerback so that if you receive an internal voice call you can respond by talking into the microphone without using the handset;...

  • Page 73: Voice Mail

    VOICE MAIL if voice mail is attached to your system, as a keytelephone user it is advantageous to have keys programmed to simplfy its use (Conversation Record is only available via a key) or all users may use feature codes as follows. For full details on the voice mail refer to the appropriate user guide.

  • Page 74

    VOICE ANNOUNCE UNIT (VAU) You may use the VAU to find out the date, time and an extension number. † - Remain - Press 3 for date announce Press 6 for extension number Press 8 for time announce Forward with Personal Message : the VAU enables you to set a call forward to another extension with a personal message, anyone calling your extension hears your message before their call is forwarded to your colleague.

  • Page 75

    VAU Messages : there are sixteen messages which may be set up by your installer to answer and queue incoming external calls. To record a VAU message and dial 7 1 6 - Dial 7 to record (Dial 5 to listen or 3 to erase) - Dial the message number 0 1 - 1 6 - You will be prompted to record the message - Press the # key to stop recording and listen to the message...

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