Machine Problems - Xerox WorkCentre 5019 User Manual

Problem solving

Machine problems

Check the machine's status again if you suspect a malfunction.
Symptom Possible cause
The machine is Is the power switched on?
not powered on.
Is the power cord plugged
into the power outlet?
Is the power cord
disconnected from the
machine?
Does the AC outlet supply
power properly?
The Error The system of the machine
indicator is or the components installed
blinking. may have a trouble.
The Error Is paper or document
indicator is lit. jammed?
Is the machine front cover or
another cover open?
The display is Is the Energy Saver button
dark. lit?
Unable to print Is there an error code
displayed in the control
or copy.
panel's display?
Is the power cord
connected?
The Data Is the interface cable
indicator does connected?
not light even
Is the computer's
though you
environment correctly set?
instructed the
machine to print.
11-2
Remedy
Switch the power on.
Refer to Power source on page 3-6.
Switch the power off and make sure the
power plug is inserted securely. Then switch
the power on.
Connect another appliance to the outlet to
verify the power supply.
Switch the power off, then on again. If the
problem persists, contact our Customer
Support Center.
Remove the jammed paper or document.
Refer to Paper jams on page 11-29.
Refer to Document jams
Follow the instructions in the displayed error
code to take the required action.
Refer to Error codes on page 11-21.
The machine is in an energy saver mode.
Press the control panel's Energy Saver
button to turn off the energy saver mode.
Follow the instructions in the displayed error
code to take the required action.
Refer to Error codes on page 11-21.
Switch the power off and make sure the
power plug is inserted securely into the
power outlet. Then switch the power on.
Check the interface cable connection.
Refer to USB interface on page 2-2.
Check the computer's environment, such as
print driver settings.
on page 11-36.
WorkCentre 5019/5021
User Guide