Xerox WorkCentre 5019 User Manual page 133

Symptom Possible cause
Unable to print Is the specified paper size
although a print loaded in the tray?
job is instructed
to Bypass tray.
The print quality An image quality problem
is poor. may have occurred.
Unable to insert Did you open a cover or
or remove a tray. switch the machine off
during printing?
Unable to copy Is the document glass or the
with the document cover dirty?
specified size.
Is the document a
transparency or highly
translucent medium?
Is the document in the
correct position?
Is the document loaded
correctly?
Are the document guides on
the document feeder set in
the correct positions?
Is the document folded?
WorkCentre 5019/5021
User Guide
Remedy
Follow the instructions in the displayed error
code to place paper of the correct size, and
then try again.
Refer to Error codes on page 11-21.
Refer to Loading paper in the Bypass tray
page 4-9.
Take the required action described in Image
quality problems.
Refer to Image quality problems
6.
Do not forcibly insert or remove the tray.
Switch off the power. In a few seconds,
switch on the power. When the machine is
ready to receive data, insert or remove the
tray.
Clean the document glass or document
cover.
Refer to Cleaning the document cover and
document glass on page 10-9.
Use the document glass to copy the
document, placing a sheet of white paper on
top of it.
Place the document correctly.
Refer to Placing the document
Align the document guides correctly.
Refer to Placing the document
Smooth out the document and place it again
correctly.
Refer to Placing the document
Problem solving
on
on page 11-
on page 5-1.
on page 5-1.
on page 5-1.
11-3