Xerox WorkCentre 5019 User Manual page 135

Symptom Possible cause
An error code Check the positions of the
appears when paper guides of Bypass tray.
paper is loaded
in Bypass tray
and the Start
button is pressed.
Documents often Are suitable types of
jam. documents being used?
Are you using the irregular
shaped documents, business
cards, transparencies, or thin
documents?
Are there any sticky tags,
paper clips or adhesive tape
on the document?
Are the document guides set
in the correct positions?
Is a piece of torn paper
remaining in the document
feeder?
An edge of the Is the document curled?
document is
folded.
WorkCentre 5019/5021
User Guide
Remedy
Adjust the paper guides to the correct
positions.
Refer to Error codes on page 11-21.
Refer to Loading paper in the Bypass tray
page 4-9.
Correctly load the documents suitable for
the document feeder.
Refer to Placing the document
Remove any sticky tags, paper clips or
adhesive tape from the document before
copying.
Adjust the document guide positions.
Refer to Placing the document
Open the document feeder cover and check
inside.
Refer to Document jams
Flatten the curl and load the document
again.
Problem solving
on
on page 5-1.
on page 5-1.
on page 11-36.
11-5