Error code
Cause
C-1
Out of paper in Tray 1.
C-2
Out of paper in Tray 2.
C-3
Out of paper in the Bypass tray.
C-5
The size and orientation of paper
loaded in Tray 1 do not match the
settings of the machine.
C-6
The size and orientation of paper
loaded in Tray 2 do not match the
settings specified in the machine.
WorkCentre 5019/5021
User Guide
Remedy
Reload paper in Tray 1. If the tray is
empty, load paper.
Refer to
Loading paper in Trays 1 and
2 (optional)
on page 4-7.
Reload paper in Tray 2. If the tray is
empty, load paper.
Refer to
Loading paper in Trays 1 and
2 (optional)
on page 4-7.
Reload paper in the Bypass tray. If the
tray is empty, load paper.
Refer to
Loading paper in the Bypass
tray
on page 4-9.
Confirm that the size and orientation
of paper loaded in Tray 1 match the
settings displayed in the paper size
display area, and reload paper
adjusting with the paper guides.
Refer to
Loading paper in Trays 1 and
2 (optional)
on page 4-7.
When changing the setting of paper
size and orientation, cancel the job
first by pressing the Stop button.
Refer to
Changing the paper size for
Trays 1 and 2
on page 4-11.
Confirm that the size and orientation
of paper loaded in Tray 2 match the
settings displayed in the paper size
display area, and reload paper
adjusting with the paper guides.
Refer to
Loading paper in Trays 1 and
2 (optional)
on page 4-7.
When changing the setting of paper
size and orientation, cancel the job
first by pressing the Stop button.
Refer to
Changing the paper size for
Trays 1 and 2
on page 4-11.
Problem solving
11-23