Proxim AP-4000 User Manual page 272

Technical Services and Support
Support Options
• 8x5 Technical Support: This service provides unlimited, direct access to Proxim's world-class technical support 8
hours a day, 5 days a week from 8:00AM - 5:00PM (PST (US)). Technical Support is available at no charge for the first
90 days from the purchase date. Beyond this period, a ServPak support agreement will be required for technical
support. Self-help will be made available by accessing Proxim's extensive eService knowledgebase.
• Software Maintenance: It's important to maintain and enhance security and performance of wireless equipment and
Proxim makes this easy by providing a Software Maintenance program that enables customers to access new feature
and functionality rich software upgrades and updates. Customers will also have full access to Proxim's vast
knowledgebase of technical bulletins, white papers and troubleshooting documents.
• Priority Queuing Phone Support: This service provides customers with a one hour response time for technical
phone support. There is no waiting in line for those urgent calls for technical support.
To purchase ServPak support services, contact your authorized Proxim distributor. To receive more information or for
questions on any of the available ServPak support options, call Proxim Support at 408-383-7700 or send an email to
servpak@proxim.com.
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