Conditions Of Warranty - Elgar SW 5550AE Operation Manual

ELGAR ONE–YEAR WARRANTY
Elgar Electronics Corporation (hereinafter referred to as Elgar) warrants its products to be free from defects
in material and workmanship. This product warranty is effective for one year from the date of shipment to
the original purchaser. Liability of Elgar under this warranty shall exist provided that:
• the Buyer exposes the product to normal use and service and provides normal maintenance on the
product;
• Elgar is promptly notified of defects by the Buyer and that notification occurs within the warranty period;
• the Buyer receives a Return Material Authorization (RMA) number from Elgar's Customer
Service Department prior to the return of the product to Elgar for repair, phone 800-73-ELGAR
(800-733-5427), ext. 2295;
• the Buyer returns the defective product in the original, or equivalent, shipping container;
• if, upon examination of such product by Elgar it is disclosed that, in fact, a defect in materials and/or
workmanship does exist, that the defect in the product was not caused by improper conditions, misuse, or
negligence; and,
• that Elgar markings and nameplates have not been altered or removed and the equipment has not been
repaired or modified by anyone other than Elgar authorized personnel.
This warranty is exclusive and in lieu of all other warranties, expressed or implied, including, but not limited
to, implied warranties of merchantability and fitness of the product to a particular purpose. Elgar, its agents,
or representatives, shall in no circumstance be liable for any direct, indirect, special, penal, or consequential
loss or damage of any nature resulting from the malfunction of the product. Remedies under this warranty
are expressly limited to repair or replacement of the product.

CONDITIONS OF WARRANTY

• To return a defective product, contact an Elgar representative or the Elgar factory for an RMA number.
Unauthorized returns will not be accepted and will be returned at the shipper's expense.
• For Elgar products found to be defective within thirty days of receipt by the original purchaser, Elgar will
absorb all ground freight charges for the repair. Products found defective within the warranty period, but
beyond the initial thirty-day period, should be returned prepaid to Elgar for repair.
• Normal warranty service is performed by Elgar during the weekday hours of 7:30 am to 4:30 pm Pacific
time. Warranty repair work requested to be accomplished outside of normal working hours will be subject
to Elgar non-warranty service rates.
• Warranty field service is available on an emergency basis. Travel expenses (travel time, per diem expense,
and related air fare) are the responsibility of the Buyer. A Buyer purchase order is required by Elgar prior to
scheduling.
• A product found, upon inspection by Elgar, to be in specification is subject to an inspection fee and
applicable freight charges.
• Equipment purchased in the United States carries only a United States warranty for which repair must be
accomplished at the Elgar factory.
Committed to Quality...Striving for Excellence
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