Requesting Agent Help - Inter-Tel 7000 8662 User Manual

Requesting Agent Help

Using Agent Help, you can request help from a designated Agent Help extension
(usually a supervisor) during a call.
the other party, but the other party cannot hear the helper.
To use Agent Help:
While on the call, press
1.
Dial the Agent Help extension number (if not preprogrammed
2.
Based on whether the call is accepted or rejected, a confirmation notice appears.
3.
If the Agent Helper's line is busy, you receive a notice confirming that the request has
been sent and that the call is proceeding.
When you receive an Agent Help request, your display indicates the request.
To accept an Agent Help request: Press
To reject an Agent Help request: Press
If the outside caller hangs up, the subscriber who sent the request and the Agent
Helper remain connected as a conference call.
To end an Agent Help session: Hang up.
* Agent Help may or may not be enabled for your system. Contact your system administrator for more
information.
† Agent Help extensions are assigned to feature buttons by your system administrator.
44
8
AGENT HELP
IN PROGRESS
AGENT CALL
PROCEEDING
AGENT HELP CALL
FROM JOHN SMITH
CNF IN PROGRESS
*
When activated, the "helper" can hear you and
.
4
AGENT HELP
or the flashing
ACCEPT
or
REJECT
6
®
Inter-Tel
†
).
FAILED
button.
LINE
.
2
Model 8662 Endpoint User Guide