Inter-Tel 8662 User Manual
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Inter-Tel 8662 User Manual

Inter-tel protocol mode
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  • Page 1 Model 8662 Inter-Tel Protocol Mode User Guide...
  • Page 3 REQUENTLY EATURES These are the basic instructions for the most frequently used telephone and voice mail features for Inter-Tel endpoints. For detailed information about these and other features, refer to the complete instructions in the appropriate user guide. LACING AN NTERCOM Dial an extension number.
  • Page 4 LACING ONFERENCE While on the first call, press . The call is now on hold. Place an intercom or outside call, then press the flashing button to place the call on hold. (If necessary, repeat this step to place a third call on hold.) Press the flashing button to join all of the calls together in the con-...
  • Page 5 AGING Lift the handset and press or dial PAGE Dial the desired page zone number (0-9). After the tone, make your announcement and hang up. NOTE: The Page feature is not supported in SIP mode. RANSFERRING A ALL TO XTENSION UTSIDE UMBER Press...
  • Page 6 CCESSING OICE ESSAGES Access your mailbox as described on page If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press If E-Mail Reader is not enabled for your mailbox, skip this step. Select one of the following: •...
  • Page 7 ESSAGE PTIONS ELEPHONE YSTEM AND EATURE ODES OICE EATURE UIDE Below is a summary of the options you can CODE FEATURE NAME CODE FEATURE NAME use when accessing messages, after playing Account Code – All Calls Hunt Group Remove/Replace SING OICE Account Code –...
  • Page 8 To turn on Do-Not-Disturb: EMOTE EATURE CCESS IALPAD HARACTERS 1. Enter Remote Feature Access allows you to change NUMBER OF TIMES BUTTON IS PRESSED BUTTON 2. Enter message number 01-20 (see the your station password, place your endpoint in & Do-Not-Disturb mode, and forward calls from default DND message list below).
  • Page 9 Inter-Tel, Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8662 endpoint. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice.
  • Page 10 For appro- priate disposal and recycling instructions, contact your local recycling authority or Inter-Tel provider. The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best available recovery and recycling techniques.

  • Page 11: Table Of Contents

    Using Reminder Messages ..........42 ©Inter-Tel, Inc. March 2006 printed in US...
  • Page 12 CONTENTS PAGE MOVING ON ............43 Introduction .

  • Page 13: Finding Your Way

    Software Compatibility ....... . 12 ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 14: Welcome

    ELCOME Your new Model 8662 endpoint provides access to several features, each of which is described in this guide. The Model 8662 endpoint supports two different modes of network protocols, and can operate in either Inter-Tel Protocol (ITP) mode or Session Initiation Protocol (SIP) mode.

  • Page 15: About Your Endpoint

    BOUT NDPOINT Your Model 8662 is equipped with a six-line display, a hearing aid-compatible hand- set, a message indicator lamp, an internal speaker and microphone, and three types of buttons. • Dialpad buttons: Allow you to enter numbers and letters.

  • Page 16: Feature Button Functions

    ). Depending on how your telephone system is configured, you may need to press this button before you dial a feature code. Consult your system adminis- trator if you have questions about how your system is configured. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 17: Liquid Crystal Display And Menu Buttons

    Liquid Crystal Display and Menu Buttons In addition to the various feature buttons, your Model 8662 endpoint contains an LCD with six lines. The top two lines show call information and messages; the remaining four lines display a menu, which changes according to the feature you are using.

  • Page 18: Message Indicator Lamp

    Power Requirements The Model 8662 requires either an individual power supply unit or a centralized power source to power the endpoint. Check with your system administrator about the specific power requirements for your endpoint.

  • Page 19: Endpoint Connectors

    Endpoint Connectors The Model 8662 has dedicated headset and handset jacks located on the back of the endpoint used to connect a handset or headset. In addition to the headset and handset jacks, the endpoint has connectors that are required for an IP endpoint. Two light- emitting diodes (LEDs) on the PC port and LAN/Power jack indicate link status and the speed of the connections.

  • Page 20: About Voice Mail

    BOUT OICE Voice mail is an application that is part of the Inter-Tel voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. To use voice mail features, each user (or sub- scriber) is assigned a mailbox, which usually corresponds to the extension number assigned to your endpoint.

  • Page 21: Getting Started

    Inter-Tel voice mail systems support the following types of mailboxes: • Advanced Mailbox: If E-Mail Reader is enabled for your mailbox, you have access to voice mail, e-mail, and fax messages in your mailbox. You can also cus- tomize your personal mailbox options, and access advanced messaging features.

  • Page 22: Enterprise Messaging

    Enterprise Messaging Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-stan- dard protocols for communication and messaging. EM unifies communication and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box. The EM system provides voice mail users with the following advanced messag- ing features: •...

  • Page 23: Automatic Speech Recognition (Asr)

    • You can temporarily disable ASR for the current call by selecting option eight from the main menu. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 24: What You See And Hear

    EE AND As you can see, your Model 8662 and telephone system come equipped with many features. To help you understand what everything means, it is recommended that you read the following information before you use your endpoint: • A red lamp indicates that a call is ringing, holding, or active on your endpoint.

  • Page 25: Getting Started

    Using Reminder Messages ......42 ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 26: Introduction

    NTRODUCTION Now that you know what your Model 8662 endpoint can do, it’s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more. ’ DJUSTING...

  • Page 27: Setting Up Voice Mail

    If you do not want to use a password, just say “Skip” or press Say “Accept” or press to accept the entry or say “Erase” or press to erase and re-enter your password. The system prompts you to record your directory name. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 28: Recording Your Personal Greetings

    Depending on how your system is programmed, the system greeting may also include, “After the tone, please record your message. When finished, you may hang up to deliver the message or press pound for more options.” ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 29: Recording Your Voice Mail Directory Name

    • Say “Erase” or press to erase and re-record your name. When you hear a tone, record your first and last name. Then say “Accept” or press accept your recorded name. Hang up. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 30: Making And Receiving Calls

    ECEIVING ALLS Making and receiving calls is the basic purpose of any endpoint. With your Model 8662, you can make/receive intercom and outside calls and make emergency calls. CAUTION Consult your system administrator and your local Inter-Tel servicing company for important information about dialing emergency services from your Model 8662 before you begin using it.
  • Page 31 To receive a non-handsfree intercom call: EITHER, Press to answer. OR, Lift the handset for privacy. NOTE: You must lift the handset if the caller has the Ring Intercom Always feature (377) enabled. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 32: Outside Calls

    To request a callback (queue on to the line) if all outgoing lines are busy when you try to call out: When you hear busy signals, press and hang up. When the line is available, your endpoint rings. To cancel the queue request before your endpoint rings: Press ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 33: Emergency Calls

    To make an emergency call: Dial A call is automatically placed to the preset emergency number. CAUTION Consult your system administrator and your local Inter-Tel servicing company for important information about dialing emergency services from your Model 8662 before you begin using it. NOTE: Dial in Europe for emergency services.

  • Page 34: Placing Calls On Hold

    To place an outside call on System Hold: Press and dial Hang up or place another call. To return to a call that is on hold: Lift the handset. Press or the flashing button. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 35: Placing Conference Calls

    To transfer the conference to another extension or to voice mail: Press or the TRANSFER CNF menu button and dial the desired extension TRANSFER number. Then hang up when you are ready to complete the transfer. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 36: Transferring Calls

    Although transferring calls is considered a basic function of an endpoint, your Model 8662 endpoint has many advanced options for this feature. With your endpoint, you can transfer a call to another extension, voice mail, or even an outside line.

  • Page 37: Using Reverse Transfer

    NOTE: If the Group Call Pickup feature is enabled, you can pick up a call ringing at any station in a hunt group by dialing the hunt group’s extension number. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 38: Forwarding Calls

    • To forward to your message center: Press the MESSAGE CENTER menu button. To cancel any call forward request: Press and then press the FWD OFF menu button. OR, Dial any one of the feature codes listed above and then press ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 39: Automatic System Forwarding

    OR, Press the SEND TO DEST menu button. EITHER, Press the OUTSIDE CALL menu button and enter the telephone num- ber. OR, Use a speed-dial number (see page 53). Press ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 40: Redialing A Number

    ISPLAYING NFORMATION ON NDPOINT Your Model 8662 has two lines of display where you can view information, such as the date and time or the outside party’s name/number. Date, Time, Name, and Extension Number You can temporarily display the system date and time, your username, and your extension number at any time.

  • Page 41: Using A Headset

    Press to transfer the call back to the headset before replacing the handset in the cradle. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 42: Using The Speaker And Microphone

    While you are using the handset, the button lamp will remain unlit, even though the speaker is on. If you are using a headset, however, the button lamp is lit. Pressing will disconnect the call. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 43: Using The Message Button

    Press the REPLY menu button to respond to the desired message. To cancel a waiting message: Press or the VIEW MESSAGE menu button to view the message to be canceled. Press or the DELETE menu button to cancel the displayed message. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 44: Accessing Your Mailbox

    Also, at any menu level, you can say “Can- cel” or press to cancel or return to the previous menu. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 45: Disabling And Enabling Asr

    Access your mailbox as described on page Say “Disable” or press to disable ASR for the call. NOTE: To enable ASR after disabling it, press until you are back at the main menu. Press to enable ASR. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 46: Accessing Voice Mail Messages

    • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 47 NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. Hang up. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 48: Recovering Deleted Voice Mail Messages

    • Say “Recover” or press to recover the message. OR, say “Recover” or press to recover all deleted messages. OR, Say “Purge” or press to permanently delete all deleted messages. Hang up. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 49: Recording And Sending Voice Mail Messages

    If you are not using an Enterprise Messaging (EM) voice mail sys- tem, you can send the message to additional mailboxes from the “Special Delivery Options” menu after sending the message to the first recipient (see page 38 ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 50 1. After sending the first message, press and then enter the next recipient’s mailbox number. 2. Press to send the message or press to exit and return to voice mail options. Hang up. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 51: Canceling Unheard Voice Mail Messages

    NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. Hang up. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 52: Using Do-Not-Disturb Mode

    EITHER, Dial the two-digit number corresponding to the message you want to use. OR, Press the SCROLL menu button followed by the PREVIOUS or NEXT menu button. OR, press the (high) or (low) end of the volume button to scroll through the messages. ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 53 # or / N or # *The character available depends on the software version. To cancel DND: EITHER, Press OR, Press the DND menu button and then the DND OFF menu button. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 54: Using Reminder Messages

    PM. To cancel all reminder message requests before they signal you: With the handset in the cradle, dial To clear a received reminder message: With the handset in the cradle, press ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 55: Moving On

    ACD Hunt Groups ....... . . 71 ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 56: Introduction

    When you hear the tone you want, you can do any of the following: • EITHER, Press • OR, Press the menu button. ACCEPT • OR, Press • OR, Lift and replace the handset. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 57: Enabling Background Music

    ) and then press the flashing button. To enable/disable this feature for ringing outside calls: With the handset in the cradle, dial To enable/disable this feature for ringing (non-handsfree) intercom calls: With the handset in the cradle, dial ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 58: Changing The Language

    To return your endpoint to default: Dial NOTE: page 44 for instructions on changing volume levels. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 59: Setting Mailbox Preferences

    If you do not want to use a password, just say “Skip” or press Say “Accept” or press to accept the password as entered or say “Re-enter” or press to erase and re-enter your password. Hang up. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 60: Changing The Voice Mail Message Envelope

    Per- sonal Options Menu. • Say “Accept” or press to accept the changes. • Say “Cancel” or press to return to the Personal Options Menu. Hang up. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 61: Changing The Call Screening Transfer Method

    • Say “Screened” or press to select screened transfers. • Say “Announce” or press to select announce-only transfers. • Say “Cancel” or press to return to the Personal Options Menu without making changes. Hang up. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 62: Programming A Fax Destination

    Programming a Fax Destination With the Inter-Tel voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine. To change your fax destination number:...

  • Page 63: Programming Remote Messaging

    If you also want to receive pages for messages marked “priority” on the weekends, you could set your alternate cascade for all day on Saturdays and Sundays. ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 64 NOTE: If for some reason voice mail is not able to use your remote notification, your mailbox will receive a message stating that notification could not be completed. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 65: Speed Dialing

    Use the following table to list the numbers that you store in speed-dial locations 0-9. 0 _______________________ 5 _______________________ 1 _______________________ 6 _______________________ 2 _______________________ 7 _______________________ 3 _______________________ 8 _______________________ 4 _______________________ 9 _______________________ ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 66 Press repeatedly until the name is erased. MUTE Press or the menu button to continue. ACCEPT Press repeatedly until the number is erased. MUTE Press or the menu button to exit. ACCEPT ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 67: System Speed Dial

    To view and/or dial System Speed-Dial numbers: Press or dial SYS SPDL Dial the location code (000-999 or 0000-4999) for the desired number. Press or the menu button to dial the displayed number. ACCEPT ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 68: Using Record-A-Call

    You hear a confirmation tone when the Record-A-Call feature is activated. To turn off Record-A-Call: • EITHER, Press and dial • OR, Press the menu button. CANCEL RECORDING • OR, Hang up. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 69: Paging

    To turn paging on and off for your endpoint: Dial Making Pages To make pages: Press or dial PAGE Dial the desired zone number (0-9). After the tone, make your announcement and hang up. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 70: Performing A "Hookflash" During A Call

    With the handset in the cradle, dial To display the current feature button values: With the handset in the cradle, dial Press the feature button(s) you want displayed. Press to hang up. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 71: Programming Direct Station Selection Buttons

    Fluttering continuously The extension is causing a STATION OFF-HOOK system alarm. NOTE: For the DSS buttons to work as described above, your system administrator must define them as user-programmable in Database Programming. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 72: Programming Secondary Extension Buttons

    • To transfer to ring: Press and then the secondary extension button. TRANSFER You can announce the call, if desired, before hanging up to complete the transfer. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 73: Using Account Codes

    • Say “Forward” or press and then enter the extension number to forward the call to another extension. • Say “Refuse” or press to refuse the call. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 74: Using Call Logging

    To delete entries: Press or the menu button to delete the displayed DELETE entry, or press the menu button to delete all entries in the current call log. DEL ALL ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 75: Using Directories

    CURRENT ENTRY MENU BUTTONS JOHN SMITH 67890 JOHN SMITH *JOHN SMITH NEXT TWO ENTRIES JOHN TAYLOR << 21/35 >> ARROW MENU BUTTON ARROW MENU BUTTON NUMBER OF MATCHES ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 76 Moves to the previous entry (ignored if no entry is found) Volume Down Returns endpoint to the state before entering IDS Activates the selection MUTE Moves the cursor to the preceding space, deleting exist- ing characters ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 77 (for the Feature directory) to dial a number or activate a feature while displayed. NUMBER OF TIMES BUTTON IS PRESSED BUTTON & # or / N or # *The character available depends on the software version. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 78: Voice Mail Directory

    When adjoining characters are under the same button, press to advance to the next character. For exam- ple, 5666 66337777 enters “Jones.” NUMBER OF TIMES BUTTON IS PRESSED BUTTON & ‘ ñ ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 79 After the list has been filtered by first or last name, a smaller list of names is returned. You can then browse the list and select the appropriate name (see step ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 80: Programming Remote Feature Access

    . You hear a confirmation tone. Enter the new password again for verification followed by . You hear a con- firmation tone. To change the station password using remote programming, see Remote Feature Access. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 81: Remote Feature Access

    If Busy ..If No Answer or Busy Enter an extension number or enter an outside line access code followed by a telephone number. To turn off Call Forward: Dial Hang up. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 82: Requesting Agent Help

    To accept the call: Answer as usual. Your microphone is muted and you cannot be heard by either party unless you press MUTE • To reject the call: Press the menu button. Reject Help ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 83: Working In Hunt Groups

    Members: If the hunt group is not programmed to use Agent IDs, it will have a pre-programmed list of endpoints and will send calls to the endpoints where agents are logged in. ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 84 If you are not a member of the entered hunt group, the display shows NOT AN AGENT IN THIS HUNT GROUP, and you hear repeating tones. Start over. Hang up if off-hook. Repeat this procedure to log into additional ACD groups, if necessary. ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 85 To terminate the ACD Agent wrap-up period before the timer expires: With the handset in the cradle, dial NOTE: If you were not logged in to an ACD hunt group, the display shows CANNOT ACCESS RESERVED FEATURE. ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 86 ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 87: Using E-Mail Reader

    Changing Message Envelopes ......86 Voice Mail Flowchart (Advanced Mailbox)....87 ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 88: Introduction

    • Programming remote messaging (see page • Screening calls (see page • Using the voice mail directory (see page NOTE: For a voice mail flowchart for standard mailbox users, see page 105. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 89: E-Mail Reader Features

    With your advanced mailbox you can save, delete, and forward a fax (to another fax machine) using the available menu options, when prompted (see page 84). ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 90: Using Your Advanced Mailbox

    For a voice mail flowchart for advanced mailbox users, see page NOTE: All of the menu options and instructions for using the advanced mailbox are presented as voice commands and numeric entries. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 91: Setting Up Your E-Mail Password

    Also, your e-mail password cannot include any characters that are not included in the table on the following page and cannot exceed 40 characters. Check with your administrator if you encounter any difficulties setting up your e-mail pass- word. ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 92 • Say “Re-enter” or press to erase and re-enter the password. NUMBER OF TIMES BUTTON IS PRESSED BUTTON & space* ‘ *Press seven times for a blank space. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 93: Accessing E-Mail Messages

    Then E-Mail Reader reads Sally’s written response followed by the hidden link inserted by Outlook, “I’m looking forward to attend- ing. Microsoft Outlook Web Access: http://TMS-NT-EVS01/Exchange/Sally_User/Inbox/ Accepted%3A%20Sales%20Team%20Meeting-5.EML.” ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 94 Select one of the following: – Say “Yes” or press to verify the number. The system announces that the fax is scheduled for delivery. – Say “No” or press to start over. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 95: Using Main Menu E-Mail Reader Count

    E-Mail Reader Count tog- gle option. If E-Mail Reader Count is enabled, say “Disable” or press to disable. If E-Mail Reader Count is disabled, say “Enable” or press to enable. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 96: Accessing Fax Messages

    NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. Hang up. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 97: Recovering Deleted Messages

    • Say “Recover” or press to recover the message. OR, say “Recover” or press to recover all deleted messages. OR, Say “Purge” or press to permanently delete all deleted messages. Hang up. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 98: Changing Message Envelopes

    Per- sonal Options Menu. • Say “Accept” or press to accept the changes. • Say “Cancel” or press to return to the Personal Options Menu. Hang up. ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 99: Voice Mail Flowchart (Advanced Mailbox)

    Note: Options vary by media “Weekdays” type. “Private” All “Days” Cancel “Unheard” Messages “Certified” Individual “Day” 1-7 “Recover”DeletedMessages “Priority” Select Message “Category” “Voice Mail” “Send” “All Messages” “E-Mail” “Priority” Messages Send and Exit Hang Up “Facsimile” ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 100 ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 101: Learning More

    Default Feature Codes ....... . . 94 ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 102: Introduction

    If you are a system administrator or if you need additional information not available in this guide, refer to your system’s administrator guide. If you are a network adminis- trator, refer to the latest version of the IP Devices Installation Manual (part number 835.2195). ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 103: Frequently Asked Questions (Faqs)

    Inter-Tel provider. How can I retrieve messages if I don’t know the password for my voice mail? Try using your extension number, which is your default password.
  • Page 104 Contact your system administrator if you are having audio problems. If the Audio Diagnostics feature is enabled on your system, your administrator can provide you with instructions about how to use the audio diagnostics feature. ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 105 If you need further assistance, contact your local authorized Inter-Tel provider. Providers can be located using the Inter-Tel Web site at www.inter-tel.com. All Inter-Tel sales, service, and support are handled at the local level.

  • Page 106: Default Feature Codes

    Emergency Call 911 (999 in Europe) Outgoing Call *These defaults may differ depending on the software version. XTENSION UMBERS EXTENSION NAME EXTENSION NUMBER NEW NUMBER Endpoint Extensions 1000-1999 Hunt Groups 2000-2299 Attendant ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 107 Group Listen Handsfree On/Off Headset On Headset Off Headset On/Off Hold – Individual Hold – System Hookflash (Recall in Europe) Hunt Group Remove Hunt Group Replace Hunt Group Remove/Replace LCD Contrast Control Message ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 108 Ring Intercom Always On/Off Ring Tone Selection Routing Off Station Speed Dial Station Speed-Dial Programming System Forward Enable System Forward Disable System Forward On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 109 NOTES ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 110 ® Inter-Tel Model 8662 User Guide (ITP Mode)

  • Page 111: Index

    15 Call Pickup (Reverse Transfer) 25 Call Waiting 22 Deleting Station Speed-Dial Numbers 54 Callbacks 19 Delivery Options 38 Calls Dial Tones 12, 44 making 20 Dialed Calls, call log 66 ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 112 E-Mail Reader 10, 79 standard voice mailbox 105 Emergency Calls 21 Forced Account Codes 61 Enabling Forwarding Calls 26 account codes 61 Frequently Asked Questions (FAQs) 91 automatic call answer 45 Full Mailbox 32 ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 113 Making and Receiving Calls 18 non-handsfree call 18 Making Emergency Calls 21 outside calls 20 Manual Call Forwarding 26 Members, Hunt Group 71 Primary Greeting 16 Menu Button 5 Primary Language 46 ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 114 31 Ring Types 44 mute feature 30 record-a-call 56 secondary extension buttons 59, 60 speaker and microphone 30 Saving the Last Number Dialed 28 Saving Volume Levels 44 voice mail messages 34 ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 115 What the Administrators Can Do for You 90 Voice Mail Flowchart Working in Hunt Groups 71 advanced mailbox 87 Wrap-Up Timer 73 standard mailbox 105 Voice Mail Messages 34 recording and sending 37 recovering deleted 36 Zones, Page 57 ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 116 ® Inter-Tel Model 8662 User Guide (ITP Mode)
  • Page 117 OICE LOWCHART TANDARD OICE AILBOX NOTE: At any menu level, you can say “Cancel” or press to cancel or return to the previous menu or say “Accept” or press to accept. MAILBOX ACCESS LISTENING TO MESSAGES • EITHER, Press the Mes- While the message is playing: PERSONAL OPTIONS sage button to respond to a...
  • Page 118 Part No. 550.8117 Issue 11, March 2006 A661/9228A...

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