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Inter-Tel 8600 User Manual

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Model 8600 Phone User Guide
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  • Page 1 Axxess ® Model 8600 Phone User Guide Axxess IP Mode...
  • Page 3 If using an IP phone, consult your system administrator and your local Inter- Tel servicing company for important information about dialing emergency services from your phone before you begin using it. Part no. 835.2616-3 © Inter-Tel, Inc. October 2003 printed in US...
  • Page 4 NSWERING AN UTSIDE EITHER, Lift the handset. OR, Press ANSWER OR, Press the flashing button. EDIALING AN UTSIDE UMBER Select a line. Then press or dial . The number is automatically REDIAL dialed. LACING A ALL ON Press (Hold) and hang up or place another call. To return to the call, lift the handset.
  • Page 5 RANSFERRING A ALL TO AN UTSIDE UMBER Press and select an outside line. TRANSFER Dial the desired telephone number. Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press or the flashing button to return to the caller.
  • Page 6 If your button is not lit, access your mailbox as follows: Dial the voice mail extension number. (You hear the main menu.) During or after the greeting, press to identify yourself as a subscriber. Enter your mailbox number and your personal password (if programmed). Then press ISTENING TO OICE...

  • Page 9: Table Of Contents

    Programming Your Feature Buttons ......... 48 © Inter-Tel, Inc. November 2003 printed in US...
  • Page 10 For sales, service, or technical support, contact your local authorized Inter-Tel dealer. If you have questions or comments about this User Guide, contact Inter-Tel Technical Publications at: Tech_Pubs@inter-tel.com All products and services mentioned in this publication are the trademarks, service marks, regis- tered marks, or registered service marks of their respective owners.

  • Page 11: Finding Your Way

    What You See and Hear ........7 ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 12: Welcome

    ELCOME Your new Model 8600 Phone provides access to several features, each of which is described in this guide. The About This Guide section below lists the different sec- tions in this user guide and describes the type of information you can find there. If you need to access information quickly, refer to the Quick Reference Guide attached to the front of this guide.

  • Page 13: About Your Phone

    BOUT HONE Your Model 8600 Phone is equipped with a hearing aid-compatible handset, a mes- sage indicator lamp, an internal speaker, and two basic types of buttons. NOTE: The Model 8600 does not have an external microphone. • Dialpad buttons: Allow you to enter numbers and letters.

  • Page 14: Feature Button Functions

    ). Depending on how your telephone system is configured, you may need to press this button before you dial a feature code. Consult your system administrator if you have questions about how your system is configured. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 15: Message Indicator Lamp

    This indicator flashes whenever there is a waiting message. Power Requirements The Model 8600 Phone requires either an individual power supply unit or a central- ized power source to power the phone. Check with your system administrator about the specific power requirements for your phone.

  • Page 16: About Voice Mail

    BOUT OICE Voice mail is an application that is part of the Inter-Tel Voice Processor. With the voice mail application, you and other callers can send and receive recorded messages from any station, touchtone telephone, or other device on the phone system. To use this and other features, each user is assigned a “voice mailbox,”...

  • Page 17: What You See And Hear

    EE AND Your Model 8600 Phone and the telephone system come equipped with many fea- tures. To help you understand what everything means, it is recommended that you read the following information before you use your phone: • A red lamp indicates that a call is ringing, holding, or active on your phone.
  • Page 18 ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 19: Getting Started

    Using Reminder Messages ........34 ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 20: Introduction

    NTRODUCTION Now that you know what your Model 8600 Phone can do, it’s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more. ’ DJUSTING...

  • Page 21: Setting Up Voice Mail

    The system then plays a prompt that introduces you to the basic voice mail features. You can skip this introduction by pressing , if desired. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 22: Recording Your Personal Greetings

    • Press to add to the greeting. • Press to erase and re-record the greeting. • Press to exit without changing your greeting. Hang up. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 23: Recording Your Voice Mail Directory Name

    • Press to replay your recorded name. • Press to add to your name. • Press to erase and re-record your name. Hang up. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 24: Making And Receiving Calls

    AKING AND ECEIVING ALLS Making and receiving calls is the basic purpose of any phone. With your Model 8600 Phone, you can make/receive intercom and outside calls and make emergency calls. CAUTION Consult your system administrator and your local Inter-Tel servicing company for important information about dialing emergency services from your Model 8600 Phone before you begin using it.

  • Page 25: Receiving Intercom Calls

    If the handsfree feature is disabled, you can press to answer a call, but you must lift the handset to respond to the caller. NOTE: Because the Model 8600 does not have an external microphone, you must use the handset to respond to the caller. ® Axxess...

  • Page 26: Outside Calls

    When you hear busy signals, press and hang up. When the line is available, your phone rings. To cancel the queue request before your phone rings: Press ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 27: Emergency Calls

    Dial A call is automatically placed to the preset emergency number. CAUTION Consult your system administrator and your local Inter-Tel servicing company for important information about dialing emergency services from your Model 8600 Phone before you begin using it. Call Waiting If you receive a call while you are already on another call, you will hear a “call wait-...

  • Page 28: Placing Calls On Hold

    To place an outside call on System Hold: Press and dial Hang up or place another call. To return to a call that is on hold: Lift the handset and press ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 29: Placing Conference Calls

    To transfer the conference to another extension or to voice mail: Press and dial the desired extension number. Then hang up when you are ready to com- plete the transfer. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 30: Transferring Calls

    Although transferring calls is considered a basic function of a phone, your Model 8600 Phone has many advanced options for this feature. With your phone, you can transfer a call to another extension, voice mail, or even an outside line.

  • Page 31: Using Reverse Transfer

    If the Group Call Pickup feature is enabled, you can pick up a call ringing at any station in a hunt group by dialing the hunt group’s extension number. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 32: Forwarding Calls

    To forward to your message center: Press To cancel any call forward request: EITHER, Press and then OR, Dial any one of the feature codes listed above and then press ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 33: Automatic System Forwarding

    To redirect a call to an extension number: Press and dial Dial the extension number. To redirect a call to an outside telephone number: Press and dial Enter the outside telephone number. Press ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 34: Redialing A Number

    Plug the coiled handset cord into the vacant jack. While on-hook, enter the Headset Off feature code ( ) or the Headset On/Off feature code ( NOTE: If using a headset, press to connect and disconnect calls. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 35: Using Group Listen And Mute

    This feature does not put the party on hold. To enable/disable the mute feature on your handset: Press and dial ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 36: Using The Message Button

    . A call is automatically placed to the phone or mes- sage center that left the message. (See the following section for information about entering your mailbox.) To cancel a waiting message: Press ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 37: Accessing Your Mailbox

    Enter your mailbox number and your personal password (if programmed). Then press NOTE: If you do not have a password, press . See page 39 for information on programming passwords. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 38: Using Voice Mail Messages

    • Press to raise the volume. • Press to save the new message in your mailbox. • Press to delete the message from your mailbox. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...
  • Page 39 • Press to listen to the next message. • Press to save the new message in your mailbox. • Press to delete the message from your mailbox. Hang up. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 40: Undeleting Messages

    • Press to recover all of your deleted messages and store them as saved messages. • Press to erase all of your deleted messages. Hang up. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 41: Sending Messages

    You may choose either of the following options: • Press and enter another mailbox number to send the message to another destination. • Press to exit and return to voice mail options. Hang up. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 42: Canceling Unheard Messages

    • Press to listen to the next message. • Press to save the message in your mailbox. • Press to delete the message. Hang up. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 43: Using Do-Not-Disturb Mode

    OUT TO LUNCH To enable DND: Press Dial the two-digit number corresponding to the message you want to use. Press or lift and replace the handset. To cancel DND mode: Press ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 44: Using Reminder Messages

    To cancel all reminder message requests before they signal you: With the handset in the cradle, dial To clear a received reminder message: With the handset in the cradle, press ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 45: Moving On

    ACD Hunt Groups ........57 ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 46: Introduction

    Volume button) to decrease the volume. To save your change: EITHER, Press both ends of the Volume button. OR, Press the middle of the Volume button. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 47: Selecting A Ring Tone

    To switch between keymaps when your phone is idle: With the handset in the cradle, dial To switch between keymaps during a call: Press and dial ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 48: Changing The Language

    To return your phone to default: Dial NOTE: page 36 for instructions on changing volume levels. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 49: Voice Mail Options

    Personal Options Menu. • Press to disable the entire envelope and return to the Personal Options Menu. • Press to return to the Personal Options Menu. Hang up. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 50: Changing The Call Screening Transfer Method

    • Press to select screened transfers. • Press to select announce only transfers. • Press to return to the Personal Options Menu without making changes. Hang up. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 51: Programming A Fax Destination

    Programming a Fax Destination With the Inter-Tel Voice Processor, callers can use your mailbox to send you a fax. To use this feature, you must specify the destination fax number. To change your Fax Destination Number: Access your mailbox as described on...

  • Page 52: Programming Remote Messaging

    Sundays. NOTE: If for some reason voice mail is not able to use your remote notification, your mailbox will receive a message stating that notification could not be completed. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...
  • Page 53 To select all or priority-only message notification: Press . Then press for all messages or for priority messages only. Either select another option, as described above, or press to save the settings and exit. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 54: Speed Dialing

    • Program an available feature button as a speed-dial button. • Associate a speed-dial location with the new speed-dial button. NOTE: You can use the Speed-Dial feature even if your phone does not have pro- grammable feature buttons. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...
  • Page 55 Dialing Station Speed-Dial Numbers To dial a Station Speed-Dial number: If necessary, select an outgoing line. Dial and then enter the desired Sta- tion Speed-Dial location number (0-9). ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 56: Using Record-A-Call

    You hear a confirmation tone when the Record-A-Call feature is activated. To turn off Record-A-Call: EITHER, Press and dial OR, Hang up. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 57: Paging

    To turn paging on and off for your phone: Dial Making Pages To make pages: Dial Dial the desired zone number (0-9). After the tone, make your announcement and hang up. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 58: Performing A "Hookflash" During A Call

    Dial the feature code or extension number you want to store under that button. (See page 65 for default feature codes.) To return all feature buttons to their original default values: With the handset in the cradle, dial ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 59: Programming Direct Station Selection Buttons

    The extension is causing a STATION OFF-HOOK system alarm. NOTE: For the DSS buttons to work as described above, your system administrator must define them as user-programmable in Database Programming. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 60: Programming Secondary Extension Buttons

    • To transfer to ring: Press and then the secondary extension button. You can announce the call, if desired, before hanging up to complete the transfer. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 61: Using Account Codes

    If the account code is not immediately accepted, press . This code will be used for all calls made from your phone until it is disabled. To disable the code: Dial and press ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 62: Screening Calls

    • Press to send the call to voice mail. • Press and then enter the extension number to forward the call to another extension. • Press to refuse the call. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 63: Using The Voice Mail Directory

    • Press and spell a new name to search for a different name. • Press to switch the first/last name sort order. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 64: Programming Remote Feature Access

    . You hear a confirmation tone. Enter the new password again for verification followed by . You hear a confir- mation tone. To change the station password using remote programming, see the next page. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 65: Remote Feature Access

    If No Answer or Busy Enter an extension number or enter an outside line access code followed by a telephone number. To turn off Call Forward: Dial Hang up. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 66: Requesting Agent Help

    If the Agent Help Extension accepts the call, you hear the Agent Help tone, if it is enabled, and the supervisor can monitor or join your call. If the Agent Help Extension rejects the call, you hear a confirmation tone. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 67: Working In Hunt Groups

    • Members: If the hunt group is not programmed to use Agent IDs, it will have a pre-programmed list of phones and will send calls to the phones where agents are logged in. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...
  • Page 68 If you are not a member of the entered hunt group, you hear repeating tones. Start over. Hang up. Repeat this procedure to log into additional ACD groups, if necessary. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...
  • Page 69 To terminate the ACD Agent wrap-up period before the timer expires: With the handset in the cradle, dial Hang up. ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...
  • Page 70 ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 71: Learning More

    Default Feature Codes ........65 ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 72: Introduction

    If you are a system administrator or if you need additional information not available in this guide, refer to the Administrator’s Guide (part number 550.8001). ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 73: Frequently Asked Questions (Faqs)

    Why can’t I hear dial tone when I pick up my handset? Your phone may be in headset mode. While on-hook, enter the Headset Off feature code ( ) or the Headset On/Off feature code ( ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...
  • Page 74 First, contact your system administrator if you have a question that is not covered in A11. this user guide. If you need further assistance, contact your local authorized Inter-Tel dealer. All Inter-Tel sales, service, and support are handled at the local level.

  • Page 75: Default Feature Codes

    NEW CODE Select Line Group 1-208 92001-92208 Automatic Route Selection 92000 Emergency Call Outgoing Call XTENSION UMBERS EXTENSION NAME EXTENSION NUMBER NEW NUMBER Phone Extensions 1000-1999 Hunt Groups 2000-2299 Attendant ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...
  • Page 76 Hunt Group Remove Hunt Group Replace Hunt Group Remove/Replace Message Message – Cancel Message Left Message – Cancel Message On Phone Message – Silent Microphone Mute On/Off Page Page Receive On/Off ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...
  • Page 77 Ring Tone Selection Routing Off Station Speed Dial Station Speed-Dial Programming System Forward Enable System Forward Disable System Forward On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...
  • Page 78 NOTES ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...

  • Page 79: Index

    47 redirecting 16 record-a-call 46 returning to held caller 18 time/date option 39 waiting for called phone 15 Disconnecting a Headset 24 Camp On 15 Displaying Speed-Dial Assignments 46 ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...
  • Page 80 Full Mailbox 27 sending 31 using do-not-disturb 33 Messaging, Remote 27, 42 Generating a Hookflash 48 Microphone 25 Group Listen 25 Multilingual Capability 38 Group Lists 6 Muting the Microphone 19 ® Axxess Model 8600 Phone User Guide– Axxess IP Mode...
  • Page 81 42 station speed-dial numbers 44 voice mail 11 SMDR (Station Message Detail Recording) 51 Software Compatibility 7 Speed Dialing 44 Queue the Line 15 Standard Account Codes 51 ® Axxess Model 8600 Phone User Guide – Axxess IP Mode...
  • Page 82 24 Working in Hunt Groups 56 message button 26 Wrap-Up Timer 59 record-a-call 46 reverse transfer 21 secondary extension buttons 48, 49 speaker and microphone 25 Zones, Page 47 ® Axxess Model 8600 Phone User Guide– Axxess IP Mode...
  • Page 83 OICE LOWCHART NOTE: At any menu level, you can press to cancel or return to the previous menu or press to accept. LISTENING TO MESSAGES ACESSING YOUR MAILBOX While the message is playing: PERSONAL OPTIONS • EITHER, Press the Mes- Back Up sage button to respond to a Record Greeting...
  • Page 84 Part No. 550.8115 Issue 8.1 November 2003 A661/9226A...

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