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Inter-Tel 8602 User Manual

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Summary of Contents for Inter-Tel 8602

  • Page 1 providing business technology services across the UK since 1986...
  • Page 2 Model 8602 User Guide...
  • Page 4 Inter-Tel, Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8602. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice.

  • Page 6: Table Of Contents

    Model 8602 Tray Client User Interface........23...
  • Page 7 CONTENTS PAGE Making and Receiving Calls ..........30 Intercom Calls .

  • Page 8: Introduction

    8602, refer to the online help by selecting the button from the Main Dis- Help play of the Model 8602 interface. Or refer to the Inter-Tel Model 8662 User Guide (part no. 550.8117). You can find this user guide on Inter-Tel’s Web site at www.inter- tel.com. ®...

  • Page 9: Installation

    Model 8602. Once your system meets the requirements of the Model 8602, follow the instructions to install the IP softphone. Finally, you need to configure some settings before the Model 8602 is operational.
  • Page 10 1.x version. Software Compatibility with the Telephone System • Inter-Tel Axxess Converged Communications Platform version 9.1 and later or Inter-Tel 5000 Network Communications Solutions version 1.2 and later. • Software license for the Model 8602 ®...

  • Page 11: Procedures

    ROCEDURES Once your computer meets the requirements, you are ready to install the Model 8602. Installing the Model 8602 The Model 8602 application software is supplied on CD-ROM. The following installation instructions assume that Windows XP is installed on your computer and that you are familiar with Windows procedures.

  • Page 12: Uninstalling The Model 8602

    Uninstalling The Model 8602 If you need to uninstall the Model 8602, follow the instructions below. To uninstall the Model 8602: Select Start – Settings – Control Panel Double-click Add/Remove Programs Highlight the Inter-Tel program and then click Add/Remove ONFIGURATION The application interface has various configuration options for the Model 8602.
  • Page 13 To configure options in the wizard: After the configuration wizard automatically starts, the first screen (Welcome) appears. ® Inter-Tel Model 8602 User Guide...
  • Page 14 Click . The Server Settings screen appears. Next ® Inter-Tel Model 8602 User Guide...
  • Page 15 UDP Port (5567) Remote TCP Call The TCP port the server listens on. Control Port (5566) Password (blank) 16 alpha-numeric The password the Model 8602 uses to characters log on to the Call Processing server. The password may be empty. ® Inter-Tel...
  • Page 16 Click . The Application Settings screen appears. Next ® Inter-Tel Model 8602 User Guide...
  • Page 17 Configure the following application settings. NOTE See your system and/or network administrator for the following settings. Application Settings for the Model 8602 Table 2: Configuration Range/Option/Limit Description (Default Setting) Inter-Tel Technical Sup- 320 alphanumeric char- A valid e-mail address used...

  • Page 18: Model 8602 Options

    If you need to change any of the settings that you configured through the Configuration Wizard, you can access and change these settings from NOTE the Model 8602 Options of the Help Menu. For details on these settings and others, refer to the online help. Model 8602 Options Other settings and user preferences can be configured after the IP softphone is up and running.

  • Page 19: Environmental Factors

    For example, lowering the speaker volume and the microphone gain may help solve certain echo problems. The Model 8602 provides access to increase or decrease the volume for the microphone and speaker through the Main Display of the Model 8602 interface.

  • Page 20: Muting The Microphone

    ZoneAlarm , is not configured correctly, the Model 8602 may not connect to call processing or you may not hear audio. You need to make sure the Model 8602 software application is added to your firewall as an excepted application so it can receive information from the network.

  • Page 21: Wireless Considerations

    If you are using a software firewall program such as ZoneAlarm, you want to make sure the Model 8602 is added to the “Exceptions” or “Allowed” list. The destination IP address may need to be added to the firewall’s “Trusted Zones.” Refer to the manu- facturer’s documentation for information on configuring your application.

  • Page 22: The Model 8602 Interface

    ODEL NTERFACE Before starting the Model 8602, you should learn about the parts of your IP soft- phone. The different parts of the Model 8602 provide access to several features. Basic features are described in this guide. For more details and NOTE advanced feature descriptions, see the online help.
  • Page 23 The Model 8602 consists of four main sections: — Main Display: Provides access to menus and features through a six-line dis- play and buttons. Refer to the “Main Display” on page for details. — Calls on Hold Slider: Provides a graphical representation of the intercom and outside calls that are on hold.

  • Page 24: Main Display

    Speaker Icon Button Microphone Icon Speaker Volume Microphone Help Button Slider Volume Slider 6-Line Display Message Button Talk Button End Button Plantronics Headset Menu Buttons Icon Open/Close Slider Button Open/Close Slider Button Menu Buttons ® Inter-Tel Model 8602 User Guide...
  • Page 25 Access the Help menu. Ring Lamp Answer a call and indicates a call is ringing into the applica- tion. Open/Close Slider Open or close the Programmable Buttons Slider or the Dial- Button pad Slider. ® Inter-Tel Model 8602 User Guide...
  • Page 26 DEST Destination Directory Do-Not-Disturb Extension Message Recall SPKR Speaker SPKRPHN Speakerphone STN SPD Station Speed Dial SYS SPD System Speed Dial Transfer Trunk Group (a group of outside lines) TRNK Trunk (an outside line) ® Inter-Tel Model 8602 User Guide...

  • Page 27: Calls On Hold Slider

    Indicates a trunk call (or outside call) is on hold. Call 3 Button Indicates a trunk call (or outside call) is on hold. Call 4 Button Indicates a trunk call (or outside call) is on hold. ® Inter-Tel Model 8602 User Guide...

  • Page 28: Programmable Feature Buttons Slider

    Redial Button Automatically dial the last external telephone number called. (Intercom calls are not redialed.) Special Button Activate a feature when on a call. Open/Close Slider But- Open or close the Programmable Buttons Slider. ® Inter-Tel Model 8602 User Guide...

  • Page 29: Dialpad Slider

    Dial or access a feature with a standard telephone dial- pad. Symbols *, # Dial or access a feature with a standard telephone dial- pad. Open/Close Slider But- Open or close the Dialpad Slider. ® Inter-Tel Model 8602 User Guide...

  • Page 30: Model 8602 Tray Client User Interface

    Model 8602 Tray Client User Interface The Model 8602 Tray Client is a Windows executable that runs out of the system tray on the Windows task bar. The Tray Client can display any of the following status icons: Tray Client Status Icons...

  • Page 31: Wireless Headset Features

    BOUT OICE Voice mail is an application that is part of the Inter-Tel voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. To use voice mail features, each user (or sub- scriber) is assigned a mailbox, which usually corresponds to the extension number assigned to your endpoint.

  • Page 32: Getting Started

    ETTING TARTED In this section, you will learn the most common tasks to start using your Model 8602. You will learn how to start and turn off your IP softphone, initialize your mailbox, make and receive calls, transfer calls, retrieve voice mail messages, and much more.

  • Page 33: Turning Off The Model 8602

    Using the Keyboard Vs. the Mouse With the Model 8602, you can enter or select dialpad numbers, symbols, and alpha characters in a couple of different ways. You can access numbers, symbols, and alpha characters by expanding the Dialpad Slider and clicking with your mouse or by typing them from your keyboard.

  • Page 34: Setting Up Voice Mail

    If you do not want to use a password, just say “Skip” or press Say “Accept” or press to accept the entry or say “Erase” or press to erase and re-enter your password. The system prompts you to record your directory name. ® Inter-Tel Model 8602 User Guide...

  • Page 35: Recording Your Personal Greetings

    If you selected the primary or alternate greeting option, record your greeting when prompted, then press If you already have a primary or alternate greeting, it is played when you select primary or alternate. ® Inter-Tel Model 8602 User Guide...

  • Page 36: Recording Your Voice Mail Directory Name

    • Say “Erase” or press to erase and re-record your name. When you hear a tone, record your first and last name. Then say “Accept” or press accept your recorded name. Click the End button to hang up. ® Inter-Tel Model 8602 User Guide...

  • Page 37: Making And Receiving Calls

    AKING AND ECEIVING ALLS Making and receiving calls is the basic purpose of any phone. With your Model 8602, you can make and receive intercom and outside calls. However, you cannot make emergency calls. See the detailed information “E911 Warning”...

  • Page 38: Outside Calls

    When you make an outside call, however, you must dial any area codes or long- distance digits that your telephone company requires. Placing Outside Calls Placing an outside call is calling someone who is outside of the Inter-Tel Axxess or 5000 telephone system network. To place an outside call using the menu button: With the application selected, press the menu button.

  • Page 39: Call Waiting

    IC CALL TO DND: Places your endpoint in DND mode and blocks the call without interrupting the current call. To respond to a waiting call using the Talk button Pres. the talk button to put the first call on hold and answer the second call. ® Inter-Tel Model 8602 User Guide...

  • Page 40: Using The Message Button

    Leaving Messages With the Model 8602, you can leave a station or a voice mail message. A station mes- sage is a message left internally on another person’s endpoint located within the same telephone system as you.

  • Page 41: Retrieving Messages

    Say or enter your mailbox number. Enter your mailbox password (if programmed), then press . If you do not have a password, press to bypass the password prompt. ® Inter-Tel Model 8602 User Guide...

  • Page 42: Listening To Voice Mail Messages

    • Say “Delete Message” or press to delete the message. You may be prompted to confirm deleting the message. Say “Yes” to NOTE delete the message or “No” to cancel the request to delete the mes- sage. ® Inter-Tel Model 8602 User Guide...
  • Page 43 You may be prompted to confirm deleting the message. Say “Yes” to NOTE delete the message or “No” to cancel the request to delete the mes- sage. Click the End button to hang up. ® Inter-Tel Model 8602 User Guide...

  • Page 44: Using Do-Not-Disturb Mode

    To cancel DND: Press the menu button Press the menu button. DND OFF To cancel DND using the Tray Client: Right-click the Tray Client. Select Do Not Disturb from the Tray Client access menu. ® Inter-Tel Model 8602 User Guide...

  • Page 45: Advanced Features

    The online help provides information on the default feature codes and the following topics: Advanced Features Table 9: Feature Model 8602 Behaviors and Options Defining audio behavior Changing the Model 8602 options Using the Tray Client user access menu interface Model 8602 Advanced Features...

  • Page 46: Troubleshooting

    Model 8602 software. version 1.1 is not installed. .NET framework from the Microsoft Windows Update Web site. The Model 8602 does not An invalid Device ID or IP Contact your system administrator start. Address of the IPRC or IPRA is to get the correct Device ID and/or entered.
  • Page 47 The Model 8602’s con- Another Model 8602 is running Shut down one of the Model 8602 nection to Call Processing with the same configuration applications that has the same is lost about 10 seconds (i.e., same Device ID and com-...
  • Page 48 Model 8602 from operating in on your computer at the same an optimal fashion. time you are on a call. This can include making large file transfers...
  • Page 49 Resetting or Re- Subscribing your headset. Uninstall the Plantronics PerSono- The Plantronics CS50- The Plantronics PerSonoCall Call software. USB Wireless Headset software is installed. keeps turning off. Charge the headset. The headset is not fully charged. ® Inter-Tel Model 8602 User Guide...
  • Page 50 Select Connect to restart the con- The Model 8602 loses The computer network connec- nection to Call Processing. If the connection to Call Pro- tion was disconnected for a...
  • Page 51 Note: Options vary by media “Weekdays” type. “Private” All “Days” Cancel “Unheard” Messages “Certified” Individual “Day” 1-7 “Recover”DeletedMessages “Priority” Select Message “Category” “Voice Mail” “Send” “All Messages” “E-Mail” “Priority” Messages Send and Exit Hang Up “Facsimile” ® Inter-Tel Model 8602 User Guide...
  • Page 52 OICE LOWCHART TANDARD OICE AILBOX NOTE: At any menu level, you can say “Cancel” or press to cancel or return to the previous menu or say “Accept” or press to accept. MAILBOX ACCESS LISTENING TO MESSAGES • EITHER, Press the Mes- While the message is playing: PERSONAL OPTIONS sage button to respond to a...
  • Page 53 Part No. 835.3019 Issue 1, November 2005 A946/412:A...
  • Page 54 Head Office PSU Technology Group Ltd Manchester Business Park Tewkesbury Road Cheltenham Gloucestershire GL51 9EJ 0870 1121128 0870 4208922 website www.psu.co.uk email info@psu.co.uk brochure printed on recycled paper...

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