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Inter-Tel Analog Endpoint User Manual

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Summary of Contents for Inter-Tel Analog Endpoint

  • Page 1 Analog Endpoint User Guide...
  • Page 3 REQUENTLY EATURES These are the basic instructions for the most frequently used telephone and voice mail features for Inter-Tel endpoints. For detailed information about these and other features, refer to the complete instructions in the appropriate user guide. LACING AN NTERCOM Dial an extension number.
  • Page 4 LACING ONFERENCE While on the first call, press . The call is now on hold. Place an intercom or outside call, then press the flashing button to place the call on hold. (If necessary, repeat this step to place a third call on hold.) Press the flashing button to join all of the calls together in the con-...
  • Page 5 AGING Lift the handset and press or dial PAGE Dial the desired page zone number (0-9). After the tone, make your announcement and hang up. NOTE: The Page feature is not supported in SIP mode. RANSFERRING A ALL TO XTENSION UTSIDE UMBER Press...
  • Page 6 CCESSING OICE ESSAGES Access your mailbox as described on page If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press If E-Mail Reader is not enabled for your mailbox, skip this step. Select one of the following: •...
  • Page 7 ESSAGE PTIONS ELEPHONE YSTEM AND EATURE ODES OICE EATURE UIDE Below is a summary of the options you can CODE FEATURE NAME CODE FEATURE NAME use when accessing messages, after playing Account Code – All Calls Hunt Group Remove/Replace SING OICE Account Code –...
  • Page 8 To turn on Do-Not-Disturb: EMOTE EATURE CCESS IALPAD HARACTERS 1. Enter Remote Feature Access allows you to change NUMBER OF TIMES BUTTON IS PRESSED BUTTON 2. Enter message number 01-20 (see the your station password, place your endpoint in & Do-Not-Disturb mode, and forward calls from default DND message list below).
  • Page 9 Inter-Tel, Inc. as a guide for end-users. It pro- vides information necessary to use the Analog endpoint. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice.
  • Page 10 For appro- priate disposal and recycling instructions, contact your local recycling authority or Inter-Tel provider. The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best available recovery and recycling techniques.

  • Page 11: Table Of Contents

    Using Reminder Messages ..........39 ® Inter-Tel , Inc. March 2006 printed in US...
  • Page 12 CONTENTS PAGE MOVING ON ............41 Introduction .

  • Page 13: Finding Your Way

    Software Compatibility ....... . 10 ® Inter-Tel Analog Endpoint User Guide...

  • Page 14: Welcome

    ELCOME Your new analog endpoint provides access to several features, each of which is described in this guide. The About This Guide section below lists the different sec- tions in this user guide and describes the type of information you can find there. If you need to access information quickly, refer to the Quick Reference Guide attached to the front of this guide.

  • Page 15: About Your Endpoint

    NOTE: Because the telephone system allows customized feature buttons, your end- point may have been reprogrammed so that the feature buttons do not match those described in this guide. ® Inter-Tel Analog Endpoint User Guide...

  • Page 16: Display

    DEST Destination Directory Do-Not-Disturb Extension Message Recall SPKR Speaker SPKRPHN Speakerphone STN SPD Station Speed Dial SYS SPD System Speed Dial Transfer Trunk Group (a group of outside lines) TRNK Trunk (an outside line) ® Inter-Tel Analog Endpoint User Guide...

  • Page 17: About Voice Mail

    BOUT OICE Voice mail is an application that is part of the Inter-Tel voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. To use voice mail features, each user (or sub- scriber) is assigned a mailbox, which usually corresponds to the extension number assigned to your endpoint.

  • Page 18: Getting Started

    Inter-Tel voice mail systems support the following types of mailboxes: • Advanced Mailbox: If E-Mail Reader is enabled for your mailbox, you have access to voice mail, e-mail, and fax messages in your mailbox. You can also cus- tomize your personal mailbox options, and access advanced messaging features.

  • Page 19: Enterprise Messaging

    Enterprise Messaging Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-stan- dard protocols for communication and messaging. EM unifies communication and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box. The EM system provides voice mail users with the following advanced messag- ing features: •...

  • Page 20: Automatic Speech Recognition (Asr)

    • You can temporarily disable ASR for the current call by selecting option eight from the main menu. ® Inter-Tel Analog Endpoint User Guide...

  • Page 21: What You See And Hear

    This feature only applies to endpoints with a display. • “Handsfree” mode indicates that a call is connected through the speakerphone (i.e., you don’t have to lift the handset to speak). While in handsfree mode, you can make or receive calls. ® Inter-Tel Analog Endpoint User Guide...

  • Page 22: Software Compatibility

    Check with your system administrator to see which software version your telephone system cur- rently uses and if there are any features restrictions for your system. ® Inter-Tel Analog Endpoint User Guide...

  • Page 23: Getting Started

    Using Do-Not-Disturb Mode ......37 Using Reminder Messages ......39 ® Inter-Tel Analog Endpoint User Guide...

  • Page 24: Introduction

    If you want a password, enter a new password using buttons 0-9 (up to 12 digits), and then press when you are done. The messaging system plays back your password. If you do not want to use a password, just say “Skip” or press ® Inter-Tel Analog Endpoint User Guide...

  • Page 25: Recording Your Personal Greetings

    Depending on how your system is programmed, the system greeting may also include, “After the tone, please record your message. When finished, you may hang up to deliver the message or press pound for more options.” ® Inter-Tel Analog Endpoint User Guide...

  • Page 26: Recording Your Voice Mail Directory Name

    • Say “Erase” or press to erase and re-record your name. When you hear a tone, record your first and last name. Then say “Accept” or press accept your recorded name. Hang up. ® Inter-Tel Analog Endpoint User Guide...

  • Page 27: Making And Receiving Calls

    (You cannot do this if the called endpoint is in DND mode.) • To request a callback (queue on to the endpoint): Press and hang up. When the endpoint is available, your endpoint rings. (To cancel the queue request before the callback, press ® Inter-Tel Analog Endpoint User Guide...

  • Page 28: Receiving Intercom Calls

    When you hear a double tone, you may talk handsfree with the caller through the speakerphone. (The caller on the handset will be able to hear both you and the party on the speakerphone.) ® Inter-Tel Analog Endpoint User Guide...

  • Page 29: Outside Calls

    When dialing the number, you can do one of the following: • Use the speed-dial directory. See page • Use the Station Speed-Dial feature. See page • Use the System Speed-Dial feature. See page • Redial the last number you dialed. See page ® Inter-Tel Analog Endpoint User Guide...

  • Page 30: Emergency Calls

    To place the current call on hold: Press . Then press the flashing button HOLD to answer the waiting call. • To have the caller hear DND signals: Press . (See page 37 for more information about DND mode.) ® Inter-Tel Analog Endpoint User Guide...

  • Page 31: Placing Calls On Hold

    To place an outside call on System Hold: Press and dial SPCL Hang up or place another call. To return to a call that is on hold: Lift the handset and press the flashing button. ® Inter-Tel Analog Endpoint User Guide...

  • Page 32: Placing Conference Calls

    • To transfer the conference to another extension or to voice mail: Press and dial the desired extension number. Then hang up when you are ready TRANSFER to complete the transfer. ® Inter-Tel Analog Endpoint User Guide...

  • Page 33: Transferring Calls

    Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press the flashing button to return to the caller. ® Inter-Tel Analog Endpoint User Guide...

  • Page 34: Using Reverse Transfer

    NOTE: If the Group Call Pickup feature is enabled, you can pick up a call ringing at any station in a hunt group by dialing the hunt group’s extension number. ® Inter-Tel Analog Endpoint User Guide...

  • Page 35: Forwarding Calls

    Although you cannot program the path of a system forward, you can enable or disable this feature on your endpoint. To enable or disable System Forwarding: Dial ® Inter-Tel Analog Endpoint User Guide...

  • Page 36: Redialing A Number

    To save the last number dialed: While the endpoint is idle or while listening to intercom dialtone, press REDIAL • To redial the saved number: After selecting a line, press . The number is REDIAL automatically dialed. ® Inter-Tel Analog Endpoint User Guide...

  • Page 37: Displaying Information On Your Endpoint

    If you are currently connected to an outside caller with Caller ID, you can toggle between displaying the caller’s name and number. To show the outside party’s name/number: Press and dial SPCL NOTE: If there is no outside party name available, the display shows CANNOT ACCESS FEATURE. ® Inter-Tel Analog Endpoint User Guide...

  • Page 38: Using A Headset

    While on-hook, enter the Headset Off feature code ( ) or the Headset On/Off feature code ( ). The display shows HEADSET MODE OFF. NOTE: If using a headset, press to connect and disconnect calls. SPKR ® Inter-Tel Analog Endpoint User Guide...

  • Page 39: Using The Speaker And Microphone

    This allows you to place the call into handsfree mode at any time during the call by pressing and hanging up. If you are using a headset, SPKR however, the button lamp is lit. Pressing will disconnect the call. SPKR SPKR ® Inter-Tel Analog Endpoint User Guide...

  • Page 40: Using The Message Button

    OR, Lift the handset for privacy and then press to respond. To cancel a waiting message: Press repeatedly to view your waiting messages. Press to cancel the message. To cancel a waiting message with a non-display endpoint: While on-hook, press ® Inter-Tel Analog Endpoint User Guide...

  • Page 41: Accessing Your Mailbox

    “Skip” or press to skip the system-generated voice prompts and proceed directly to the playback phase. Also, at any menu level, you can say “Can- cel” or press to cancel or return to the previous menu. ® Inter-Tel Analog Endpoint User Guide...

  • Page 42: Disabling And Enabling Asr

    Access your mailbox as described on page Say “Disable” or press to disable ASR for the call. NOTE: To enable ASR after disabling it, press until you are back at the main menu. Press to enable ASR. ® Inter-Tel Analog Endpoint User Guide...

  • Page 43: Accessing Voice Mail Messages

    • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. ® Inter-Tel Analog Endpoint User Guide...
  • Page 44 • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. Hang up. ® Inter-Tel Analog Endpoint User Guide...

  • Page 45: Recovering Deleted Voice Mail Messages

    • Say “Recover” or press to recover the message. OR, say “Recover” or press to recover all deleted messages. OR, Say “Purge” or press to permanently delete all deleted messages. Hang up. ® Inter-Tel Analog Endpoint User Guide...

  • Page 46: Recording And Sending Voice Mail Messages

    If you are not using an Enterprise Messaging (EM) voice mail sys- tem, you can send the message to additional mailboxes from the “Special Delivery Options” menu after sending the message to the first recipient (see page 35 ® Inter-Tel Analog Endpoint User Guide...
  • Page 47 To send the message to additional mailboxes from a non-EM system: 1. After sending the first message, press and then enter the next recipient’s mailbox number. 2. Press to send the message or press to exit and return to voice mail options. Hang up. ® Inter-Tel Analog Endpoint User Guide...

  • Page 48: Canceling Unheard Voice Mail Messages

    • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. Hang up. ® Inter-Tel Analog Endpoint User Guide...

  • Page 49: Using Do-Not-Disturb Mode

    16 characters. For example, if you select 03 (IN MEETING UNTIL) as your first line of text, you can enter “3:30” as your second line. Callers with a display endpoint will then see, “IN MEETING UNTIL 3:30.” ® Inter-Tel Analog Endpoint User Guide...
  • Page 50 # or / N or # long *The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language. **The character available depends on the software version. ® Inter-Tel Analog Endpoint User Guide...

  • Page 51: Using Reminder Messages

    AM or for PM. To cancel all reminder message requests before they signal you: With the handset in the cradle, dial To clear a received reminder message: With the handset in the cradle, press ® Inter-Tel Analog Endpoint User Guide...
  • Page 52 ® Inter-Tel Analog Endpoint User Guide...

  • Page 53: Moving On

    ACD Hunt Groups ....... . . 70 ® Inter-Tel Analog Endpoint User Guide...

  • Page 54: Introduction

    Do one of the following to select your ring tone: • Press for no ringing. • Press to scroll to the desired tone. VOL UP VOL DN • Dial 1-9 to select a specific tone. When you hear the tone you want, press ® Inter-Tel Analog Endpoint User Guide...

  • Page 55: Enabling Background Music

    ) and then press the flashing button. SPKR To enable/disable this feature for ringing outside calls: With the handset in the cradle, dial To enable/disable this feature for ringing (non-handsfree) intercom calls: With the handset in the cradle, dial ® Inter-Tel Analog Endpoint User Guide...

  • Page 56: Changing The Language

    DND, manual call forwarding, background music, and queue requests; and restores handsfree mode, pages, hunt group calls, and system for- warding all at once. To return your endpoint to default: Dial ® Inter-Tel Analog Endpoint User Guide...

  • Page 57: Setting Mailbox Preferences

    If you do not want to use a password, just say “Skip” or press Say “Accept” or press to accept the password as entered or say “Re-enter” or press to erase and re-enter your password. Hang up. ® Inter-Tel Analog Endpoint User Guide...

  • Page 58: Changing The Voice Mail Message Envelope

    Per- sonal Options Menu. • Say “Accept” or press to accept the changes. • Say “Cancel” or press to return to the Personal Options Menu. Hang up. ® Inter-Tel Analog Endpoint User Guide...

  • Page 59: Changing The Call Screening Transfer Method

    • Say “Screened” or press to select screened transfers. • Say “Announce” or press to select announce-only transfers. • Say “Cancel” or press to return to the Personal Options Menu without making changes. Hang up. ® Inter-Tel Analog Endpoint User Guide...

  • Page 60: Programming A Fax Destination

    Programming a Fax Destination With the Inter-Tel voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine. To change your fax destination number:...

  • Page 61: Changing The Message Search Order

    In/First Out). • Say “Last” or press to retrieve the latest-received messages first (Last In/ First Out). • Say “Cancel” or press to return to the Personal Options Menu without making changes. Hang up. ® Inter-Tel Analog Endpoint User Guide...

  • Page 62: Programming Remote Messaging

    – Say or enter the number. • To set up or change pager notification: – Say “Pager” or press – Say “Personal” or press Say “Change” or press to enable or disable the number. ® Inter-Tel Analog Endpoint User Guide...
  • Page 63 NOTE: If for some reason voice mail is not able to use your remote notification, your mailbox will receive a message stating that notification could not be completed. ® Inter-Tel Analog Endpoint User Guide...

  • Page 64: Speed Dialing

    Use the following table to list the numbers that you store in speed-dial locations 0-9. 0 _______________________ 5 _______________________ 1 _______________________ 6 _______________________ 2 _______________________ 7 _______________________ 3 _______________________ 8 _______________________ 4 _______________________ 9 _______________________ ® Inter-Tel Analog Endpoint User Guide...
  • Page 65 Dial the desired location code (0-9) or press the desired Station Speed-Dial but- ton. Press repeatedly until the name is erased. MUTE Press to continue. Press repeatedly until the number is erased. MUTE Press to exit. ® Inter-Tel Analog Endpoint User Guide...

  • Page 66: System Speed Dial

    5000 system speed dial locations, if they have been programmed. To view and/or dial System Speed-Dial numbers: Press or dial SYS SPD Dial the location code (000-999 or 0000-4999) for the desired number. Press to dial the number. ® Inter-Tel Analog Endpoint User Guide...

  • Page 67: Using Record-A-Call

    You hear a confirmation tone when the Record-A-Call feature is activated. To turn off Record-A-Call: • EITHER, Press and dial SPCL • OR, Hang up. ® Inter-Tel Analog Endpoint User Guide...

  • Page 68: Paging

    To turn paging on and off for your endpoint: Dial Making Pages To make pages: Lift the handset and dial Dial the desired zone number (0-9). After the tone, make your announcement and hang up. ® Inter-Tel Analog Endpoint User Guide...

  • Page 69: Performing A "Hookflash" During A Call

    To return all feature buttons to their original default values: With the handset in the cradle, dial To display the current feature button values: With the handset in the cradle, dial Press the feature button(s) you want displayed. Press to hang up. SPKR ® Inter-Tel Analog Endpoint User Guide...

  • Page 70: Programming Direct Station Selection Buttons

    The extension has a call ringing in. Fluttering continuously The extension is causing a STATION OFF-HOOK system alarm. NOTE: For the DSS buttons to work as described above, your system administrator must define them as user-programmable in Database Programming. ® Inter-Tel Analog Endpoint User Guide...

  • Page 71: Programming Secondary Extension Buttons

    To transfer to hold: Press the secondary extension button, announce the call (if desired), and then hang up. • To transfer to ring: Press and then the secondary extension button. You TRANSFER can announce the call, if desired, before hanging up to complete the transfer. ® Inter-Tel Analog Endpoint User Guide...

  • Page 72: Using Account Codes

    • Say “Forward” or press and then enter the extension number to forward the call to another extension. • Say “Refuse” or press to refuse the call. ® Inter-Tel Analog Endpoint User Guide...

  • Page 73: Using Call Logging

    To return a call or redial a number listed in a call log: Press while the number is displayed. To delete an entry from a call log: Press while the entry is displayed. ® Inter-Tel Analog Endpoint User Guide...

  • Page 74: Using Directories

    (for example, “John Smith” and “*John Smith”). The entry with- out an asterisk is a primary extension; the entry with an asterisk is a secondary exten- sion. INTERCOM DIRECTORY OUTSIDE DIRECTORY *JOHN SMITH EEE_STORE 67890 4809619000 FEATURE DIRECTORY AGENT HELP ® Inter-Tel Analog Endpoint User Guide...
  • Page 75 Move to the next match (ignored if there is no previous match) VOL UP Move to the previous match (ignored if there is no previous VOL DN match) Move the cursor to the preceding space, deleting existing char- MUTE acters (if programmed) ® Inter-Tel Analog Endpoint User Guide...
  • Page 76 # or / N or # long *The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language. **The character available depends on the software version. ® Inter-Tel Analog Endpoint User Guide...

  • Page 77: Voice Mail Directory

    For example, dialpad button shows ABC, button shows DEF, etc. To enter “JONES,” you would press . Press for “Q”, for “Z”, for punctuation marks. ® Inter-Tel Analog Endpoint User Guide...
  • Page 78 After the list has been filtered by first or last name, a smaller list of names is returned. You can then browse the list and select the appropriate name (see step ® Inter-Tel Analog Endpoint User Guide...

  • Page 79: Programming Remote Feature Access

    . You hear a confirmation tone. Enter the new password again for verification followed by . You hear a con- firmation tone. To change the station password using remote programming, see Remote Feature Access. ® Inter-Tel Analog Endpoint User Guide...

  • Page 80: Remote Feature Access

    If No Answer ......If Busy ..If No Answer or Busy Enter an extension number or enter an outside line access code followed by a telephone number. To turn off Call Forward: Enter Hang up. ® Inter-Tel Analog Endpoint User Guide...

  • Page 81: Requesting Agent Help

    HELP. You can do one of the following: • To accept the call: Answer as usual. Your microphone is muted and you cannot be heard by either party unless you press MUTE • To reject the call: Dial ® Inter-Tel Analog Endpoint User Guide...

  • Page 82: Working In Hunt Groups

    • Members: If the hunt group is not programmed to use Agent IDs, it will have a pre-programmed list of endpoints and will send calls to the endpoints where agents are logged in. ® Inter-Tel Analog Endpoint User Guide...
  • Page 83 If you are not a member of the entered hunt group, the display shows NOT AN AGENT IN THIS HUNT GROUP, and you hear repeating tones. Start over. Hang up if off-hook. Repeat this procedure to log into additional ACD groups, if necessary. ® Inter-Tel Analog Endpoint User Guide...
  • Page 84 To terminate the ACD Agent wrap-up period before the timer expires: With the handset in the cradle, dial NOTE: If you were not logged in to an ACD hunt group, the display shows CANNOT ACCESS RESERVED FEATURE. ® Inter-Tel Analog Endpoint User Guide...

  • Page 85: Using E-Mail Reader

    Changing Message Envelopes ......84 Voice Mail Flowchart (Advanced Mailbox)....85 ® Inter-Tel Analog Endpoint User Guide...

  • Page 86: Introduction

    Changing the message search order (see page • Programming remote messaging (see page • Screening calls (see page • Using the voice mail directory (see page NOTE: For a voice mail flowchart for standard mailbox users, see page 103. ® Inter-Tel Analog Endpoint User Guide...

  • Page 87: E-Mail Reader Features

    With your advanced mailbox you can save, delete, and forward a fax (to another fax machine) using the available menu options, when prompted (see page 82). ® Inter-Tel Analog Endpoint User Guide...

  • Page 88: Using Your Advanced Mailbox

    For a voice mail flowchart for advanced mailbox users, see page NOTE: All of the menu options and instructions for using the advanced mailbox are presented as voice commands and numeric entries. ® Inter-Tel Analog Endpoint User Guide...

  • Page 89: Setting Up Your E-Mail Password

    Also, your e-mail password cannot include any characters that are not included in the table on the following page and cannot exceed 40 characters. Check with your administrator if you encounter any difficulties setting up your e-mail pass- word. ® Inter-Tel Analog Endpoint User Guide...
  • Page 90 • Say “Accept” or press to accept the password. • Say “Re-enter” or press to erase and re-enter the password. NUMBER OF TIMES BUTTON IS PRESSED BUTTON & space* ‘ *Press seven times for a blank space. ® Inter-Tel Analog Endpoint User Guide...

  • Page 91: Accessing E-Mail Messages

    Sally’s meeting acceptance using E-Mail Reader, the e-mail is announced according to the supervisor’s e-mail envelope preferences. Then E-Mail Reader reads Sally’s written response followed by the hidden link inserted by Outlook, “I’m looking forward to attend- ing. Microsoft Outlook Web Access: http://TMS-NT-EVS01/Exchange/Sally_User/Inbox/ Accepted%3A%20Sales%20Team%20Meeting-5.EML.” ® Inter-Tel Analog Endpoint User Guide...
  • Page 92 Select one of the following: – Say “Yes” or press to verify the number. The system announces that the fax is scheduled for delivery. – Say “No” or press to start over. ® Inter-Tel Analog Endpoint User Guide...

  • Page 93: Using Main Menu E-Mail Reader Count

    Say “E-Mail Reader Count” or press to select the E-Mail Reader Count tog- gle option. If E-Mail Reader Count is enabled, say “Disable” or press to disable. If E-Mail Reader Count is disabled, say “Enable” or press to enable. ® Inter-Tel Analog Endpoint User Guide...

  • Page 94: Accessing Fax Messages

    • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. Hang up. ® Inter-Tel Analog Endpoint User Guide...

  • Page 95: Recovering Deleted Messages

    • Say “Recover” or press to recover the message. OR, say “Recover” or press to recover all deleted messages. OR, Say “Purge” or press to permanently delete all deleted messages. Hang up. ® Inter-Tel Analog Endpoint User Guide...

  • Page 96: Changing Message Envelopes

    Per- sonal Options Menu. • Say “Accept” or press to accept the changes. • Say “Cancel” or press to return to the Personal Options Menu. Hang up. ® Inter-Tel Analog Endpoint User Guide...

  • Page 97: Voice Mail Flowchart (Advanced Mailbox)

    Note: Options vary by media “Weekdays” type. “Private” All “Days” Cancel “Unheard” Messages “Certified” Individual “Day” 1-7 “Recover”DeletedMessages “Priority” Select Message “Category” “Voice Mail” “Send” “All Messages” “E-Mail” Send and Exit Hang Up “Priority” Messages “Facsimile” ® Inter-Tel Analog Endpoint User Guide...
  • Page 98 ® Inter-Tel Analog Endpoint User Guide...

  • Page 99: Learning More

    Default Feature Codes ....... . . 92 ® Inter-Tel Analog Endpoint User Guide...

  • Page 100: Introduction

    If you are a system administrator or if you need additional information not available in this guide, refer to your system’s administrator guide. If you are a network adminis- trator, refer to the latest version of the IP Devices Installation Manual (part number 835.2195). ® Inter-Tel Analog Endpoint User Guide...

  • Page 101: Frequently Asked Questions (Faqs)

    Inter-Tel provider. How can I retrieve messages if I don’t know the password for my voice mail? Try using your extension number, which is your default password.
  • Page 102 Contact your system administrator if you are having audio problems. If the Audio Diagnostics feature is enabled on your system, your administrator can provide you with instructions about how to use the audio diagnostics feature. ® Inter-Tel Analog Endpoint User Guide...
  • Page 103 If you need further assistance, contact your local authorized Inter-Tel provider. Providers can be located using the Inter-Tel Web site at www.inter-tel.com. All Inter-Tel sales, service, and support are handled at the local level.

  • Page 104: Default Feature Codes

    Automatic Route Selection 92000* Emergency Call 911 (999 in Europe) Outgoing Call *These defaults may differ depending on the software version. XTENSION UMBERS EXTENSION NAME EXTENSION NUMBER NEW NUMBER Endpoint Extensions 1000-1999 Hunt Groups 2000-2299 Attendant ® Inter-Tel Analog Endpoint User Guide...
  • Page 105 Do-Not-Disturb Override Feature Button Default Group Listen Handsfree On/Off Headset On Headset Off Headset On/Off Hold – Individual Hold – System Hookflash (Recall in Europe) Hunt Group Remove Hunt Group Replace Hunt Group Remove/Replace ® Inter-Tel Analog Endpoint User Guide...
  • Page 106 Ring Intercom Always On/Off Ring Tone Selection Routing Off Station Speed Dial Station Speed-Dial Programming System Forward Enable System Forward Disable System Forward On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring ® Inter-Tel Analog Endpoint User Guide...
  • Page 107 NOTES ® Inter-Tel Analog Endpoint User Guide...
  • Page 108 ® Inter-Tel Analog Endpoint User Guide...

  • Page 109: Index

    28 Clearing Reminder Messages 39 mute 20, 27 Conference Calls 20 secondary extension 58 Connecting a Headset 26 special 3 Date, Time, Name, and Extension Number 25 Call Logging 61 Default Feature Codes 92 ® Inter-Tel Analog Endpoint User Guide...
  • Page 110 (call pick up) 22 Distributing Calls 70 ring intercom always 15 Do-Not-Disturb 37 SMDR 60 Dropping Out of Conference Calls 20 speed dialing 52 DSS buttons 58 DSS/BLF 5 Finding Your Way 1 ® Inter-Tel Analog Endpoint User Guide...
  • Page 111 20 conference calls on hold 20 Mailbox 29 intercom calls 15 Mailbox Almost Full/Full 29 Placing Conference Calls 20 Mailbox Preferences 45 Primary Greeting 13 Main Menu E-Mail Reader Count 81 Primary Language 44 ® Inter-Tel Analog Endpoint User Guide...
  • Page 112 Requesting Agent Help 69 Thumbwheels 42 Responding to a Waiting Call 18 Timers 9, 72 Responding to Agent Help 69 Tones, Dial 9 Retrieving Messages 28 Returning Endpoint Buttons to Default 44 Transferring Calls 21 ® Inter-Tel Analog Endpoint User Guide...
  • Page 113 58 speaker and microphone 27 What You See and Hear 9 Working in Hunt Groups 70 voice mail messages 30 Wrap-Up Timer 72 Viewing Speed-Dial Numbers 54 Voice Mail Zones, Page 56 ® Inter-Tel Analog Endpoint User Guide...
  • Page 114 ® Inter-Tel Analog Endpoint User Guide...
  • Page 115 OICE LOWCHART TANDARD OICE AILBOX NOTE: At any menu level, you can say “Cancel” or press to cancel or return to the previous menu or say “Accept” or press to accept. MAILBOX ACCESS LISTENING TO MESSAGES • EITHER, Press the Mes- While the message is playing: PERSONAL OPTIONS sage button to respond to a...
  • Page 116 Part No. 550.8110 Issue 10, March 2006 A661/9221A...

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