Perception Digital Telephone Displays/Soft Keys; General Display Information - Toshiba PERCEPTION 4000 User Manual

Chapter 2
PERCEPTION 4000 PERCEPTION DIGITAL TELEPHONE DISPLAYS /SOFT KEYS

GENERAL DISPLAY INFORMATION

PERCEPTION 4000 HDT2020SD digital telephones have a 4 x 30
character Liquid Crystal Display (LCD) which indicates the current time
and date, as well as call processing and messaging information. Specific
call processing displays include those denoting calling/called party
numbers and names, incoming/outgoing trunk numbers, and feature
names. Messaging displays are used for the sending and receiving of
callback and predefined text messages, and to denote registered
advisory messages.
The HDT2020SD digital telephone display provides information on four
different display lines. The information indicated on each line depends on
the telephone's current status, the status of the calling/called party, and
each telephone's Class of Service. Display notations that occur in this
user guide indicate the highest level of allowances available to a station.
If your telephone does not display all of the information described, it can
be assumed that restrictions apply based on the status and Class of
Service of your telephone and/or any calling called telephones.
While the details regarding display notations vary considerably in each
calling situation, the four lines of indications can be categorized into
general content areas. The categories which appear on a telephone on
display lines 1, 2, and 3 vary according to whether the telephone is idle
or is in a processing mode.
IDLE TELEPHONE DISPLAYS
When an HDT2020SD digital telephone is idle, line 1 of the display will
denote any advisory message that is currently registered at that
telephone (e.g., OUT TO LUNCH, IN A MEETING); line 2 will denote the
number of messages (if any) that have been left for the station; line 3 will
display current time/date information; and line 4 will designate any soft
key labels that are available to the particular station during its idle
condition (see Example 1). If no advisory message has been registered
at the telephone or if no messages have been left, then lines 1 and 2 will
remain blank until prompted to change through call processing. However,
an HDT2020SD telephone that is serving as an ACD agent station will
denote the number of calls waiting in queue on the right side of line 2.
General display content categories for an idle telephone are as follows:
DISPLAY SCREEN
LINE LOCATION
1 Left
2 Left
2 Right
3 Left
Right
4 Varied
INFORMATION TYPE
Registered Advisory Message
Number of Messages Waiting in Queue
ACD Queue Size
Time of Day
Date and Day of Week
Soft Key Labels
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