Line Preferences - Toshiba PERCEPTION 4000 User Manual

PERCEPTION 4000 PERCEPTION 4000
DATA LINE
This line is reserved for data feature access. Other features or calls
cannot be accessed via a data line. Data feature operation is described
in the PERCEPTION 4000 Data Interface User Guide.
ACD AGENT LINE
A station can have a line dedicated to calls that are routed through
Automatic Call Distribution (ACD). ACD feature operation is described in
the PERCEPTION 4000 ACD Agent User Guide.
ACD SUPERVISOR LINE
PERCEPTION 4000 HDT2020SD digital telephones can have a line
dedicated for access to Automatic Call Distribution supervisory features.
ACD supervisory feature operation is described in the PERCEPTION
4000 ACD and ACD/MIS Supervisor's Guide.
MULTI-LINE HUNTING GROUP
Prime and logical lines can be programmed in the system database so
that the lines act as a group for various feature operations (Call Forward,
Do Not Disturb, etc.). For general call answering purposes, a Multi-line
Hunting group enables a station to receive multiple calls to a line. For
example, if a called prime line is busy, the system automatically selects
an available line within the Multi-line Hunting group. This enables the
station user to access additional calls. Up to eight lines can belong to a
Multi-line Hunting group on a telephone.

LINE PREFERENCES

Each PERCEPTION 4000 digital telephone can have a specific line
preference so that a certain line will be automatically accessed when the
telephone is taken off-hook. Each telephone is programmed to access
either one or a combination of line types. Your system administrator can
inform you which line preference applies to your particular telephone.
The available types of line preference are as follows:
PRIME LINE PREFERENCE
Your station's prime line will be automatically accessed when your station
is taken off-hook.
RINGING LINE PREFERENCE
If your station has multiple line appearances, Ringing Line Preference
will allow you to automatically access any ringing line, without the need
to manually select the line. If more than one line is ringing at the same
time, the longest ringing line will be accessed first.
GENERAL INFORMATION GENERAL INFORMATION
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