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Toshiba Perception 4000 Quick Reference Manual
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Toshiba Perception 4000 Quick Reference Manual

Toshiba Perception 4000 Quick Reference Manual

Acd agent
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TOSHIBA
PERCEPTION
B U S I N E S S
T E L E P H O N E
S O L U T I O N S
4 0 0 0
Q U I C K
REFERENCE
G U I D E
ACD AGENT

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Summary of Contents for Toshiba Perception 4000

  • Page 1 TOSHIBA Q U I C K REFERENCE G U I D E PERCEPTION B U S I N E S S T E L E P H O N E S O L U T I O N S 4 0 0 0...
  • Page 2 STANDARD LOGIN To Login for ACD Operation: Press the LOG key. Enter the 2-digit number of your ACD group _____. Enter your 3-digit agent identification (ID) code _____. STANDARD LOGOUT To Logout from ACD Operation: Press the LOG key. REMOTE LOGIN To Perform Remote Login: Press the prime line key (or go off-hook).

  • Page 3: Placing An Outgoing Call

    PLACING AN OUTGOING CALL To Place an Outgoing Call: Press the ACD agent line (AGE) key. …or… Press the prime line key (on a multi-line station). …or… Go off-hook (on a single-line station). Listen for dial tone. Dial the desired directory number. …or…...
  • Page 4 • If you receive busy tone, you can remain off- hook and wait for success tone, in order to activate the Camp-on feature. • If you receive reorder tone, press the RLS key to return to the caller on hold. FEATURE ACCESS CODE OPERATION From an Idle Multi-line Station: Select the ACD line.

  • Page 5: Headset Operation

    From a Talking State (Single-line Station): Press the telephone hookswitch. Enter the Assistance access code _____. • Listen for ringback tone. • After conferring with your supervisor, press the hookswitch to form a three-way conversation. …or… Hang up to transfer the call to your supervisor.
  • Page 6 FEATURE ACCESS CODE OPERATION From an Idle Multi-line Station: Access the ACD line. Enter the Unavailable access code _____ to activate the Unavailable mode. …or… Enter the Available access code _____ to return to the Available mode. Listen for success tone. Hang up.
  • Page 7 WORK UNIT ENTRY FEATURE ACCESS KEY OPERATION To Enter an ACD Work Unit: Press the Work Unit (WRKU) access key. Enter the appropriate 2-digit Work Unit number. FEATURE ACCESS CODE OPERATION To Enter an ACD Work Unit (Multi-line Station): Press the CONF/TRNS key. Listen for recall dial tone.
  • Page 8 Q U I C K R E F E R E N C E G U I D E TOSHIBA Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Boulevard, Irvine, CA 92718 (714) 583-3700 Item Number: P 4 K - Q R - A C D A G T R 2...