Serverguide Problems - IBM System x3550 M4 Installation And Service Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom
A serial device does not work.

ServerGuide problems

Use this information to solve ServerGuide problems.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom
The ServerGuide Setup and
Installation CD will not start.
The MegaRAID Storage
Manager program cannot view
all installed drives, or the
operating system cannot be
installed.
The operating-system
installation program
continuously loops.
The ServerGuide program will
not start the operating-system
CD.
The operating system cannot be
installed; the option is not
available.
Action
1. Make sure that:
v The device is compatible with the server.
v The serial port is enabled and is assigned a unique address.
v The device is connected to the correct connector (see "System-board internal
connectors" on page 28).
2. Reseat the following components:
a. Failing serial device
b. Serial cable
3. Replace the components listed in step 2 one at a time, in the order shown,
restarting the server each time.
4. (Trained technician only) Replace the system board.
Action
1. Make sure that the server supports the ServerGuide program and has a
startable (bootable) CD or DVD drive.
2. If the startup (boot) sequence settings have been changed, make sure that the
CD or DVD drive is first in the startup sequence.
3. If more than one CD or DVD drive is installed, make sure that only one drive
is set as the primary drive. Start the CD from the primary drive.
1. Make sure that the hard disk drive is connected correctly.
2. Make sure that the SAS/SATA hard disk drive cables are securely connected.
Make more space available on the hard disk.
Make sure that the operating-system CD is supported by the ServerGuide
program. For a list of supported operating-system versions, go to
http://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-GUIDE,
click the link for your ServerGuide version, and scroll down to the list of
supported Microsoft Windows operating systems.
Make sure that the server supports the operating system. If it does, either no
logical drive is defined (SCSI RAID servers), or the ServerGuide System Partition
is not present. Run the ServerGuide program and make sure that setup is
complete.
Chapter 4. Troubleshooting
173