Troubleshooting - Strong SRT 7002 User Manual

8.0 TRoublEshooTIng

There may be various reasons for abnormal operation of the receiver. Please check the receiver according
to the procedures shown below. If the receiver does not work properly after checking it, please contact
your local Service line or STRONG dealer. Alternatively you can send a support mail via our website:
www.strong.tv. NEVER open or disassemble your receiver. This may cause a dangerous situation and will
void the warranty.
Problem
The standby indicator does not
light up
No picture
No picture or sound on TV
Scrambled channel
message
No response to remote control
Password forgotten
22
Possible cause
Mains lead unplugged/
multipoint connector switched
off.
Front panel switch is in OFF
position.
The receiver can't receive signal.
Incorrect values of some tuner
parameters.
Wrong direction of the dish.
Input is not selected on your TV.
TV or VCR is not connected to
main.
Bad cable connection.
Audio muting.
Receiver is switched to DVD/
VCR scart input
TV power off.
Channel is scrambled.
Receiver off.
Handset not aimed correctly.
IR sensor obstructed.
Hand set batteries exhausted.
PART 1 • English
What to do
Check mains lead/switch
multipoint connector on.
Set front panel switch to ON
position.
Check the antenna cable, replace
the cable, or connect the cable to
the receiver tightly.
Set the values of tuner
parameters correctly in the
Installation menu.
Check signal strength and adjust
your dish correctly.
Switch to correct TV input.
Check mains lead.
Firmly plug in cables between
receiver and TV.
Press the muTE button.
Press the dTv/vCR button.
Turn TV on.
Select alternative channel.
Plug in and turn on plug.
Aim handset at IR sensor.
Check for obstructions.
Replace handset batteries.
Contact local Service Hotline or
send email to our support via
www.strong.tv