Tadiran Telecom SLT User Manual page 17

ACD & UCD Groups: Wrap-Up Code - for ACD Group
After an ACD incoming call has been completed, information about the call can be sent to the PC-ACD. This
information might include whether or not the customer is satisfied, or the origin of an incoming call. The types of
information that can be sent to the PC-ACD and the relevant codes are defined system wide. (See your ACD supervisor
for a list of codes).
To activate the Wrap-Up Code:
1. After the ACD call is completed, hang up.
2. Lift handset.
3. Listen for the dial tone.
4. Dial Wrap-Up feature code #1977.
5. Listen for the dial tone.
6. Dial the required wrap-up code (4 digits).
7. Listen for the confirmation tone.
8. Hang up.
ACD & UCD Groups: Wrap-Up Code - for ACD Group
List of Wrap-Up Codes
Wrap-up Code
9
#1977
Meaning
SLT User Guide