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Tadiran Telecom Emerald ICD Deluxe User Manual

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Summary of Contents for Tadiran Telecom Emerald ICD Deluxe

  • Page 2 The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM, INC. (herein referred to as the “Manufacturer”) rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer.
  • Page 3 Record of Revisions Revision Date of Issue Supercedes Major Changes - Brief Description Initial Release September 18, 2003 Revision A September 25, 2003 September 18, Added 911 blocking note for Phone 2003 Lock/Unlock Added “Standard” Telephone to descriptions where necessary. Revision B February 5, 2004 September 25,...

  • Page 5: Table Of Contents

    Table of Contents 1 Introduction ........................1-1 1.1 About Emerald ICE ............1-1 1.2 Emerald ICE Deluxe Model Telephone .
  • Page 6 3 Making Calls......................... 3-1 3.1 Making an Outgoing Call ........... 3-1 3.2 Making an Intercom Call .

  • Page 7: Introduction

    Introduction About Emerald ICE The Emerald Integrated Communication Exchange, or ICE, is a versatile, Digital Hybrid Key Telephone System that includes many advanced features. The System Configuration is comprised of a Main Service Unit and optional expansion boards per specific configuration requirement. The components of a basic system include a KSU Main Service Unit with Deluxe Model Telephones or a Standard Model Telephone.

  • Page 8: Emerald Ice Deluxe Model Telephone

    Emerald ICE Deluxe Model Telephone The Emerald ICE Deluxe Model Telephone features an LCD Display (2 cm x16 cm) with speakerphone, three Interactive Soft Buttons, Headset Jack, 28 Programmable DSS keys (dual color LED), 8 fixed feature keys (Mute, Speaker, Hold, Transfer, Conference, Feature, Volume Up, Volume Down), and a status bar type message waiting lamp right below the LCD Display.

  • Page 9: Document Overview

    Document Overview The purpose of this manual is to provide operational instructions on the use of the main features of the Emerald ICE Deluxe Telephone keyset. It is divided in to several sections, designed to clearly and quickly provide information to the user. The sections are: Section 1 - Introduction - this section describes the basic Emerald ICE system components, the Deluxe Model Telephone, an overview of this manual and the...
  • Page 10 NOTES Emerald ICE Deluxe Telephone User Guide...

  • Page 11: Telephone Setup

    Telephone Setup Reminder-Extension Feature Code: Description The Emerald ICE allows you to activate your own private alarm on your telephone to remind you of special appointments, events, etc. When the alarm activates, you will hear tone ringing. After the alarm rings, it is automatically canceled. You can program the alarm to operate one time or repeatedly.

  • Page 12: Auto Hold

    Deactivate Alarm Clock-Extension 1. Press . The current time displays (NULL=none). 2. Press [del] . Operational Notes • The Reminder-Extension feature code can be programmed under any programmable Feature/DSS Button. • Reminder-Extension will be automatically canceled after the programmed Alarm Play Time is reached. The display will be unchanged until [ack] is pressed or when the tele- •...
  • Page 13 Enable Auto Hold 1. While connected to an intercom or outside line call, press another outside line button, if programmed. 2. The current connection is placed on hold and the next connection is established. Cancel p*94 1. Press . You hear confirmation tone and the display shows: AUTO HOLD DENY 2.

  • Page 14: Automated Attendant

    Automated Attendant Feature Code: The Automated Attendant features will not be available unless a 4VAA card is installed in the Emerald ICE System. Description The Emerald ICE Auto Attendant option can greatly enhance business office productivity by providing either a full-duty automated attendant to handle all incoming system calls or a part-duty automated attendant to handle overflow traffic only when the primary attendant cannot handle calls or after hours when the position may not be staffed.
  • Page 15 The following should be considered: • What are the extension numbers that should be listed in the greeting, if any? • Should any UCD Group directory numbers be announced? (For example, dial 410 for Sales.) • Will you be using the “Inquiry” message? (The Inquiry “*” may be dialed during the DAY, ALT, or EVE Greeting to provide a recorded announcement to the caller –...
  • Page 16 INQUIRY MSG. - This is a special message that can provide callers with information without ever having to be handled by a live person. (E.g., directions to the office... “From service road one-oh-one, take the Via deVentura exit - West, two blocks to Hayden - North to one-four-six-four-five North Hayden Road”) TEMP MSG.
  • Page 17 3. To record this greeting, press the softkey beneath show . The display will show: RECORD TIME back next show xx is the current time allotted to this message. a. To change the total length allotted to this message, press the softkey beneath chg .
  • Page 18 4. Use the conventions described for 1.DAY GREETING to playback and record all greeting/messages. 5. When finished with setup of the automated attendant, press or hang up the handset to end the setup session. Operational Notes • Automatic CO Line Ringing time settings must be programmed in Time Switching and completely set for a seven (7) day week for Automatic CO Line Ringing Modes to properly follow a automatic switching schedule.

  • Page 19: Preference

    Preference Feature Code: Description The Preference feature allows you to access specific outside lines or intercom automatically when you lift the handset or press the button. Setup . The current selection displays. (“ ICM ” = Intercom). 1. Press 2. Press [icm] to select Intercom. 3.

  • Page 20: Background Music (Bgm)

    Background Music (BGM) Feature Code: Description Background Music can be activated on either of the two music channels to monitor music at the extension. An External music source is required. While the extension is idle enter the music channel you want to monitor: for Music Channel 1 for Music Channel 2 (Enter the same number again to cancel.) Operational Notes...

  • Page 21: Busy Ring (Allow/Deny)

    Busy Ring (Allow/Deny) Feature Code: Description Your phone will ring at the lowest volume setting whenever it is busy. You can eliminate this low (busy) ring entirely if you prefer. Cancel (deny) Busy Ring Press . The display shows: BUSY RING DENY Activate (allow) Busy Ring Press .

  • Page 22: Call Forward

    Call Forward Feature Code: Description There are several choices for forwarding your calls: • Direct – Forward all of your calls, • Busy – Forward your calls when your telephone is busy. • Follow Me – Forward calls at your extension to the extension where you are currently working (conference room, associate’s office, etc.) •...
  • Page 23 3. Enter the extension number to which calls are to be forwarded. 4. Press [save] . The display shows: DIRECT FWD XXX icm/co 5. Select the type of calls to forward. a. co = outside line incoming or transferred calls b.
  • Page 24 No Answer Call Forward 1. Press or the Feature/DSS Button designated as CALL FWD (if programmed). The display shows: CALL FORWARD busy next 2. Press [next] . The display shows: CALL FORWARD n_ans ext follow 3. Press [n_ans] . The display shows: NO_ANS FWD.
  • Page 25 External Call Forward 1. Press or the Feature/DSS Button designated as CALL FWD (if programmed). The display shows: CALL FORWARD direct busy next 2. Press [next] . The display shows: CALL FORWARD n_ans ext follow 3. Press [ext] . The display shows: bksp save chg 4.
  • Page 26 Follow Call Forward 1. Press or the Feature/DSS Button designated as CALL FWD (if programmed). The display shows: CALL FORWARD direct busy next 2. Press [next] . The display shows: CALL FORWARD n_ans ext follow 3. Press [follow] . The display shows: FOLLOW ME preset remote Follow Me (From Another Extension to This Extension)
  • Page 27 6. Select the type of calls to forward. a. co = outside line incoming or transferred calls b. icm/co = both intercom and outside line calls c. icm = intercom calls only. 7. The display shows: PSWD :_ bksp save 8.
  • Page 28 6. You hear a confirmation tone and the extension returns to idle. The display shows: FORWARD FROM XXX Delete Forward 1. Press the middle Interactive Soft Button (under the FWD in the display). 2. Each active mode of forward will be displayed, e.g.: BUSY FWD.

  • Page 29: Caller Id

    Caller ID Description The Caller ID feature requires a Caller ID (CID) service subscription from the telephone company. The Emerald ICE system will receive Type 1 Caller ID data from the telephone company on all outside lines and will display this data on the LCD.

  • Page 30: Caller Id Log

    Caller ID Log Feature Code: Description Caller ID data for one hundred calls is stored in a Caller ID (CID) Table. You can review all call data, dial a stored number, or delete call data. 1. While the extension is idle (no active calls), press the Caller ID (CID) Table code 2.

  • Page 31: Default Extension

    Operational Notes • You can at any time exit the Caller ID Log mode. • Proper programming of local area code(s) and long distance prefix are required to assure accurate redial of CID numbers from the Caller ID Table. • If no name is delivered from the telephone company, the number only will be displayed.

  • Page 32: Touch Tone (On/Off)

    Operational Notes The following extension parameters are reset to the value shown: LNR = empty SNR = No Saved Number Memo = No Saved Number Telephone Lock = No Auto Hold = No Page Receive = Yes Busy Ring = Yes Hotline = NULL (none) Touch Tone (On/Off) 2.11...

  • Page 33: Extension Ring Adjustment

    Extension Ring Adjustment 2.12 Feature Code: Description You can choose one of eight Extension Ring Adjustment for your extension to differentiate your ringing tone from others. 1. Press the ringing code 2. You hear the current tone and the setting displays. RING TYPE :1 3.

  • Page 34: Do Not Disturb

    Do Not Disturb 2.13 Feature Code: Description The Do Not Disturb (DND) feature blocks all outside line and intercom call ringing. You can activate Do Not Disturb while your telephone is idle or busy. Some extensions with a higher Class Of Service can override the active Do Not Disturb condition.

  • Page 35: Extension Feature Status

    Operational Notes • Do Not Disturb is not enabled if you have activated Call Forward. • At any time while your Deluxe Telephone is idle, you can immediately divert an incoming tone ringing intercom call to the attendant by using the Do Not Disturb feature –...
  • Page 36 DAY COS :0 EVE COS:0 MONITOR COS:5 WARNING TONE:N DROP CALL OUT:N DROP CALL IN:N INTRUS. ACTIVE:Y INTRUS. ACCEPT:Y INTRUS. TONE:Y ECF OPERATION:N SMDR OUTPUT:Y ICM MODE:VC-HF/PR/TN 1. Press 2. The display first shows the contents of LNR (Last Number Redial). 3.

  • Page 37: Extension Password

    Extension Password 2.15 Feature Code: Description All extensions of the Emerald ICE system have an associated User Password. Passwords are used to activate Phone Lock, Call Forward Remote and Attendant features. Password length is from four to eight characters, depending on system programming.

  • Page 38: Feature/Dss Button Reset

    Feature/DSS Button Reset 2.16 Feature Code: Description This feature is used to reset all Feature/DSS Buttons to factory settings. 1. While the extension is idle, press . The display prompts for the password: PSWD :_ bksp show 2. Enter the extension password and then press [show] . The display prompts for confirmation: FTR KEY RESET 3.

  • Page 39: Directory/Feature/Suffix Code Lookup

    Directory/Feature/Suffix Code Lookup 2.17 Feature Code: Description The Directory/Suffix Code Lookup feature to find the directory number, Feature Codes, and Suffix Codes required to operate system features. 1. While the telephone is idle, press . The display shows: DIR#/CODE LOOKUP suffix a.

  • Page 40: Feature/Dss Button Programming

    Feature/DSS Button Programming 2.18 Feature Code: Description Emerald ICE Deluxe Telephones have 28 dual-colored programmable Feature/DSS Buttons. You can program any system feature code on any Feature/DSS Button for one-button operation. Certain programmed Feature/DSS Buttons will light when activated (Do Not Disturb, Call Forward, DSS/BLF, etc.), while others such as Call Pick-Up, Background Music, Last Number Redial, do not.
  • Page 41 c. To program a feature code, press [pgm] . PGM CODE:_ bksp save d. Press the button. e. Enter the feature code for example, enter for DND and then press [save] . 5. Continue programming other Feature/DSS Buttons or lift/replace the handset to exit this programming.

  • Page 42: Headset Mode

    Headset Mode 2.19 Feature Code: Description The Deluxe Telephone has a standard 2.5 millimeter headset jack. When Headset Mode is selected the button is used to activate/deactivate the headset. Activate Headset Mode 1. While the telephone is idle, press or press the Feature/DSS Button designated as HEADSET MODE (if programmed).
  • Page 43 Use the Headset to Answer a Call 1. While the telephone is ringing, press . The button LED flashes to indicate that the headset is active. The ringing call is answered and connected to the headset. 2. Press again to disconnect the current call. Operational Notes •...

  • Page 44: Access Codes

    Access Codes 2.20 Feature Code: Description The Access Code feature allows you to store a four-digit code so you can dial it by pressing only one button. To operate, the Access Code must be stored on a Feature/DSS Button. This feature is typically used to store a password for the voice mail mailbox.

  • Page 45: Hot Key Enable/Disable

    Operational Notes • The Access Code feature can only be used when stored on a Feature/DSS But- ton. Hot Key Enable/Disable 2.21 Feature Code: Description Hot Key enables you to dial directly using the keypad without pressing the button first. Disable While the telephone is idle, press .

  • Page 46: Hot Line

    Hot Line 2.22 Feature Code: Description The Hot Line feature allows the user to access an extension or Speed Dial Directory number simply by going off hook. This feature is useful for elevator phones and some other applications. Setup 1. While the telephone is idle, press HOTLINE TO :NULL 2.

  • Page 47: Voice Announce

    Invoke Hotline 1. While the telephone is idle, lift the handset or press the button. A call is placed to the selected destination either immediately or after the delay time. 2. Hang up to finish the call. Operational Notes • If delay mode is selected other calls can be placed during the delay period.
  • Page 48 Setup 1. While your extension is idle, press . You hear a confirmation tone and the display indicates the new mode set: VA-PRIVACY MODE VA-HF MODE TONE RING MODE 2. Press again to advance through each of the available modes. Receiving a Call in VA-HF Mode When your extension is idle, you will be alerted of intercom calls by one tone burst.
  • Page 49 b. Press the button to activate the speakerphone and speak with the caller using the speakerphone. Operational Notes • During Tone Ring, the red LED associated with the button will flash. If a Feature/DSS Button has been programmed with the Intercom Mode Selection Code ( ) the LED associated to that button will indicate the current mode selection as follows:...

  • Page 50: Messaging-Status Text

    Messaging-Status Text 2.24 Feature Code: Description You can invoke a display message to inform other users of the current status of your extension. There are six programmed messages and one custom message that you can use. Whenever another Deluxe Telephone user calls an extension with an active Status message, the message is displayed at the calling extension.
  • Page 51 Operational Notes • Dial Pad Key is used to select special characters. • Dial before any dial pad key to insert the numeral on the dial pad key instead of a letter in this character position. • When is pressed after a letter has been selected for this character is forced to lower case.

  • Page 52: Night Mode/Activate

    Night Mode/Activate 2.25 Feature Code: Description After-hours operation can require different ringing patterns than those during normal business operations. The system can be placed into Night Mode as one of the available Service Modes. Any extension can manually switch the system service from day to night mode, or vice-versa, using the Attendant Administration (password is required).

  • Page 53: Voice Page (Allow/Deny)

    Voice Page (Allow/Deny) 2.26 Feature Code: Description You can block one-way page announcements at your extension by dialing the Page Deny code. The Voice Page (Allow/Deny) feature does not affect enabled Background Music. 1. When the extension is idle, press .

  • Page 54: Pause Insertion

    Operational Notes • You will still hear intercom calls and private voice announcements. • The Page Allow/Deny feature code can be programmed on a Feature/DSS Button. Pause Insertion 2.27 Feature Code: Description Pause Insertion is used to add a delay in dialing on outgoing outside line calls. You can store a pause or a combination of pauses in the Speed Dial bins to allow timed access to special services while allowing you to monitor the progress of the call.

  • Page 55: Phone Lock/Unlock

    Phone Lock/Unlock 2.28 Feature Code: Description This feature is used to prevent anyone from making unauthorized outside line calls from your extension. This feature code is also used to program your private, four-digit extension password. Locking the phone will block 9-1-1 calls. Lock Your Phone 1.
  • Page 56 Unlock Your Phone 1. Press PSWD :_ bksp show 2. Enter the current password and then press [show] . LOCK PHONE pswd 3. Press [no] . PHONE UNLOCKED 4. Outside line calls can now be made at this extension. Operational Notes •...

  • Page 57: Speakerphone

    Speakerphone 2.29 Feature Code: Description The Emerald ICE Deluxe Telephones are all equipped with a high-quality, half-duplex speakerphone. This feature makes it possible to place hands-free calls. The Speakerphone is disabled when Headset Mode is enabled. Placing a Call 1. Press an idle outside line button or dial an intercom number. 2.

  • Page 58: Status Lamp

    Status Lamp 2.30 Description The Deluxe Telephone uses a dual colored LED Status Bar Lamp to assist the user in recognizing the extension status. The Status Bar Lamp will give these visual indications: Flash Priority Red Lamp Green Lamp Rate Fast Incoming outside line Incoming Intercom...

  • Page 59: Volume Control

    Volume Control 2.31 Description The Emerald ICE Deluxe Telephone is equipped with a volume control that you can use to adjust the various volume settings of the telephone. The following function volumes can be adjusted: • Background Music • Ringing •...
  • Page 60 2-50 Emerald ICE Deluxe Telephone User Guide...

  • Page 61: Making Calls

    Making Calls Making an Outgoing Call Feature Code: Description Access to Outside Lines, is available using several ways. They can be accessed by: • Dialing the specific outside line (lines ) or outside line group ( • Pressing a programmed outside line button. Refer to Section 2.17 for DSS key programming instructions.

  • Page 62: Making An Intercom Call

    Making an Intercom Call Feature Code: Description To make an intercom call, dial the extension number. Or… Press one of the pre-programmed Feature/DSS Buttons of the extension that you want to call. Refer to Section 4.17 for instructions on programming the Feature/DSS Buttons.

  • Page 63: Making A Call Using Account Code

    Making a Call Using Account Code Feature Code: Description If you would like a call to be associated with a specific account number in the Emerald ICE Station Message Detail Reporting (SMDR), you must enter an account code before making the call. The account code length is predetermined and programmed to be between 2 and 8 digits.

  • Page 64: Auto Redial

    Auto Redial Feature Code: Description You can use Auto Redial (AR) to dial the last number that you dialed. The system waits for a predetermined time for the call to be answered. If the call is not answered during this time, the system hangs up and tires the call again. The number of attempts the phone will make is designated in the system programming.

  • Page 65: Calling The Operator/Attendant

    Calling the Operator/Attendant Feature Code: Description The extension that is programmed as the Attendant may receive internal calls via a programmed Operator Code. To call the attendant/operator, press Operational Notes • The Operator Code is in addition to the default assigned three-digit intercom number for the extension.
  • Page 66 Transfer a Caller to a Meet Me Conference 1. Press while connected with another extension or outside line. 2. Dial the Meet-Me Conference destination for this call. 3. Hang up to complete the transfer. Join a Meet-Me Conference 1. Dial the Meet-Me Conference destination to join ( 2.

  • Page 67: Supervised/Unsupervised Conference

    Supervised/Unsupervised Conference Feature Code: Description The Emerald ICE system can accommodate eight, 4-party conferences simultaneously. Conferences can include a maximum of 3 outside lines or up to 4 extensions. One telephone station acts as the conference manager and counts as one conference member.
  • Page 68 Establish an Unsupervised Conference 1. Establish a conference with two outside lines as described above. Press The Unsupervised Conference is established and your extension is returned to idle. Rejoin an Unsupervised Conference 1. Press 2. Your extension is rejoined to the conference connection. Force Release a Conference Member (Conference Controller Only) 1.
  • Page 69 Private Connection with a Conference Member (Conference Controller Only) 1. While engaged in a conference the display shows: XXX XXX XXX private forced 2. Press [private] . The following will be displayed. PRESS DIR# exit 3. Press [exit] to abort the operation and return to the conference. Or…...
  • Page 70 Operational Notes • The conference manager is the extension that establishes a conference. • Only the manager can add new parties. • Only the conference manager is allowed to release any attending party. • When adding new parties to a conference and while speaking privately to a particular conference member other members of the conference will be con- nected to Music On Hold.

  • Page 71: Direct Inward System Access (Disa)

    Direct Inward System Access (DISA) Description The Direct Inward System Access or DISA feature allows you to remotely access system resources such as System Speed Dial, outside line Access, and Intercom dialing. DISA can be accessed via the Auto Attendant as well as by dedicated DISA lines.
  • Page 72 Operational Notes • Up to 4 DISA CO lines may be used simultaneously. • The activation time for a DISA CO line is programmable for “Never,” Day,” “Night” or “Always.” • If you dial an invalid number your call will be directly transferred to the attendant.

  • Page 73: Last Number Redial

    Last Number Redial Feature Code: Description The Last Number Redial feature, or LNR, automatically dials the last number dialed from your telephone. The LNR retains up to sixteen (16) digits. You may either choose a specific outside line by first pressing that outside line button or you can allow the line to be selected automatically by the LNR feature.

  • Page 74: Making Off-Hook Voice Announcements

    Making Off-Hook Voice Announcements 3.10 Description Off-Hook Voice Announce, or OHVA, allows you to make an off-hook voice announcement over the speaker of a busy extension. To receive an OHVA call, the call must be from the handset. An OHVA call can be rejected. Placing an OHVA to Another Extension 1.

  • Page 75: On-Hook Dialing

    On-Hook Dialing 3.11 Description You can make outgoing calls from your Deluxe Telephone using the speakerphone. button LED is lit when you are making a call. 1. dial any extension number directly from the keypad without lifting the handset. The Hotkey feature must be active. Or…...

  • Page 76: Saved Number Redial

    Operational Notes • The Page Allow/Deny feature code may be programmed on a Feature/DSS Button. Saved Number Redial 3.13 Feature Code: Description The Saved Number Redial, or SNR feature is normally used whenever you want to store a telephone number that you would like to dial later. The same feature code is used to Save a Dialed Number (SDN) and to dial the saved number –...

  • Page 77: Speed Dial

    Speed Dial 3.14 Extension System Description The Speed Dial feature allows you to store frequently dialed numbers. There are 20 speed bins per extension and 100 system speed bins that can be shared by all extensions. Setup 1. Press 2. Dial the Speed Dial location number ( –...
  • Page 78 Operational Notes • Only a Deluxe Telephone can program System Speed Dial bins using Atten- dant Administration. • Speed bins may be chained. • Pauses and Flashes may be stored in Speed Dial. If you access an empty bin the display will show “ SPEED NO. EMPTY .” •...

  • Page 79: Calling Features

    Calling Features Answering Machine Emulation Description The Answering Machine Emulation feature requires the optional Emerald ICE Voice Mail System. Whenever your voice mailbox answers a call, the Emerald ICE allows you to screen the caller leaving the message. This option is available for only a few seconds after your voice mailbox has answered the call.

  • Page 80: Call Back (Co Line)

    4. If you select the softkey beneath yes] , the display shows: MONITORING answer exit 5. Press the softkey beneath answer] to be connected to the caller and remove him from the voice mailbox. The voice mail button LED will extinguish.
  • Page 81 3. You will hear a confirmation tone and the display will read: CBCK TO LINE XXX 4. A few moments later, the display will return to an idle state. 5. When the selected outside line, or an outside line in the selected outside line group, becomes available, you will hear fast ringing at the extension and the display will read: CBCK TO LINE XXX...

  • Page 82: Call Back (Extension)

    Call Back (Extension) Description When you call an extension that is busy, in Do Not Disturb, or idle, you can use the Call Back-Extension feature to queue your call so that it will be placed as soon as the extension is available. 1.
  • Page 83 To Answer a Call Back: 1. When the call back begins, your extension will ring a special call back alert ring for 30 seconds and the display shows: CALL BACK TO XXX reply a. Lift the handset or press Or… b.

  • Page 84: Call Park/Call Park Answer

    Call Park/Call Park Answer Feature Code: Description The Call Park/Call Park Answer feature allows you to “park” a call at any extension. It is also used to retrieve a parked call from any extension. You can park and retrieve calls by dialing the Call Park code followed by the extension number where the call is to be/has been parked.

  • Page 85: Call Pick Up (Group)

    Call Pick Up (Group) Feature Code: Description The Call Pick Up (Group) feature is used to answer calls ringing at another extension. When you hear another extension in your pickup group ringing, press Or… When you hear an extension in a different pickup group ringing, dial that Call Pick Up Group number ( Operational Notes •...

  • Page 86: Camp On (Extension)

    Camp On (Extension) Description The Camp On feature alerts the user of a busy extension that another extension is attempting a call. When you initiate a Camp On, the user at the busy extension hears a Camp On alert tone. 1.

  • Page 87: Do Not Disturb (One Time)

    Do Not Disturb (One Time) Feature Code: Description The One-Time Do Not Disturb feature allows you to block outside line ringing while engaged in a call. The feature will automatically be disabled at the end of the current call. 1. While you are connected with a call and a new call rings at your extension. To cancel ringing for this call, press a pre-programmed Feature/DSS Button designated as DO NOT DISTURB or press 2.

  • Page 88: Do Not Disturb (Override)

    Do Not Disturb (Override) Description The Do Not Disturb – Override feature allows you to override the Do Not Disturb condition at another extension. Section 4.16 Do Not Disturb-Override is available only if Intrusion ( ) is active on the calling extension.

  • Page 89: Flash (Co Line)

    Flash (CO Line) Feature Code: Description The Flash – CO Line feature is used with a call waiting feature from your telephone company . Flash – CO Line is used to generate a hook switch signal to the telephone company to answer the waiting call. While connected to an outside line with a waiting call, press Operational Notes At a Deluxe Telephone, when the flash code is dialed “...

  • Page 90: Forced Intercom (Call Forward)

    Forced Intercom (Call Forward) 4.10 Feature Code: Description Using the Forced Intercom-Call Forward feature, you can immediately forward tone ringing intercom calls to the attendant by pressing the Do Not Disturb button. 1. When your telephone is set to Tone Ring and another station is calling you, the display shows: STA xx CALLING 2.

  • Page 91: Forced Intercom Tone Ring

    Forced Intercom Tone Ring 4.11 Feature Code: Description You can use the Forced Intercom Tone Ring feature to cause the called telephone to ring when you initiate an intercom call. After a Voice Announce connection has been established to an extension, you may change the alert signal at that extension from Voice Announce to Tone Ring.

  • Page 92: Hold

    Hold 4.12 Feature Code: Description You can place any outside line on Hold by pressing the button. When a line is place on Hold, the green LED indicates that this is your holding line and flashes at double wink rate. The same system hold line will flash the red LED at all other extensions.

  • Page 93: Exclusive Hold

    Exclusive Hold 4.13 Feature Code: Description When using the button and together, you can place an outside call on Exclusive Hold. While connected on an outside line, press and then press Operational Codes • When you place a CO line call on Exclusive Hold, the green LED for that line at your telephone will flash fast and the red LED will light steady at other extensions for that CO line.

  • Page 94: Hold Reminder

    Hold Reminder 4.14 Description The Emerald ICE system provides a programmable timer to remind you that a call has been left on System Hold or Exclusive Hold. When Hold Reminder is enabled, you will hear one ring tone repeated each time the selected time expires. Operational Notes •...

  • Page 95: Holding Call Answer

    Holding Call Answer 4.15 Feature Code: Description The Holding Call Answer feature allows you to place a call on hold and retrieve calls from hold by pressing the button. When multiple calls are holding at an extension, Holding Call Answer will access the outside line that has been holding the longest while placing the current call on hold.

  • Page 96: Intrusion

    Intrusion 4.16 Description The Intrusion feature allows the initiator to enter into an existing conversation when the initiator has been given the privilege to do so via Extension programming (“Intrusion Active” = Y). Intrusion can be invoked both on a busy outside line and to a busy extension.

  • Page 97: Meet Me Page

    Meet Me Page 4.17 Feature Code: Description Any internal or external page announcement can be answered using a Meet Me Page code. After hearing a page announcement, you can dial the Meet Me Page code from any telephone and be connected to the person paging you. 1.

  • Page 98: Note Pad

    Note Pad 4.18 Feature Code: Description The Note Pad feature enables you to enter a telephone number while on a call and dial it later on. 1. While connected to an outside line, press the pre-programmed Feature/DSS Button designated as NOTE PAD or press bksp save 2.

  • Page 99: Messaging-Call Me (Text Or Voice)

    Messaging-Call Me (Text or Voice) 4.19 Feature Code: Description A busy or unattended Deluxe Telephone can be notified of a call attempt via the Emerald ICE Messaging feature. A message may be sent and received in several forms: • A Call Me Message •...
  • Page 100 Sending a Text Message 1. You place a call to an extension without an answer or busy… CALLING STA xxx cbck STAxxx BUSY cbck next 2. Press the softkey beneath msg] . MESSAGE TYPE call me preprog 3. Press the softkey beneath preprog] . You are prompted to select the message: EMPTY send...
  • Page 101 2. Press the softkey beneath msg] . When the Emerald ICE Voice Mail system is active, the options in the display change to add this option. MESSAGE TYPE callme vmsg prep 3. Press the softkey beneath vmsg] . The connection is diverted immediately to the Emerald ICE Voice Mail system.
  • Page 102 Canceling a Sent Text Message or a Sent Call Me Message p*96 1. Press DEL MW_TO :XXX bksp save chg 2. Enter the extension number where the message was left. Then press the softkey beneath save] .The message is deleted. DEL MW_TO XXX 4.

  • Page 103: Monitor (Extension/Outside Line)

    Monitor (Extension/Outside Line) 4.20 Description The Emerald ICE system allows users to monitor conversations at other extensions. Monitoring of busy extensions and outside lines is possible only at extensions with a an authorized Monitor Class of Service. 1. Place a call to a busy extension or press a busy outside line button. CO LN BUSY 742 cbck monit...

  • Page 104: Mute

    Mute 4.21 Feature Code: Description Press the button during a conversation to disconnect the microphone whenever it is necessary. Mute can be invoked to prohibit the telephone-connected party from listening in. 1. While connected to any call, press the button. The display momentarily shows: MUTE ACTIVE 2.

  • Page 105: Pulse To Dtmf Conversion

    Pulse to DTMF Conversion 4.22 Feature Code: Description When the system is connected to Dial Pulse (Rotary) outside lines, you may manually force the system to send DTMF tones to access DTMF driven services. 1. Access an outside line (Pulse Dialing) and dial any number. 2.

  • Page 106: Release Key

    Release Key 4.23 Feature Code: Description The Release Key feature can be used to cancel or complete any current action without hanging up the handset. Operational Notes • Release Key must be programmed on a Feature/DSS Button to operate. • Release Key will disconnect calls in progress.

  • Page 107: Transfer

    Transfer 4.24 Description The Transfer feature is used to change calls from your extension to another extension. Unsupervised 1. While connected to a call from either an outside line or an intercom extension press 2. Dial the destination directory number where this call is to be transferred or press the appropriate extension button if programmed.
  • Page 108 Supervised 1. While connected to a call either from an outside line or an intercom extension, press the button. 2. Dial the extension destination directory number where this call is to be transferred. Press the appropriate extension button if programmed. 3.

  • Page 109: Transfer And Answer

    Transfer and Answer 4.25 Feature Code: Description The Transfer and Answer feature is a feature that speeds the process of completing a transfer and answering a ringing call by pressing one button. This feature must be used from a Feature/DSS Button that has been designated for the purpose.

  • Page 110: Silent Record

    Silent Record 4.26 Feature Code: Description The Silent Record feature, when invoked, will record a conversation. An Emerald ICE Voicemail module must be installed and operating for the Silent Record feature to operate. 1. Dial an extension. 2. After the dialed extension picks up the call, enter or press the Feature/DSS Button that has been programmed for this feature.

  • Page 111: Help Mode

    Help Mode 4.27 Feature Code: Description The Help Mode feature is available to assist you with operating instructions for all Emerald ICE features. A Voicemail module must be installed and operating for this feature to operate. 1. Press the factory programmed HELP Feature/DSS button on the Deluxe Telephone or enter .
  • Page 112 4-34 Emerald ICE Deluxe Telephone User Guide...
  • Page 113 USA Headquarters Tadiran Telecom, Inc. 4 Tri Harbor Court Port Washington, NY 11050 Tel. +1-516-632-7200, Fax. +1-516-632-7210 Visit us at our website http://www.tadiran-us.com Email: coral@tadiran-us.com E me ra l d I CE De l ux e Tel ep h on e...

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