Related Manuals for Tadiran Telecom Coral SeaBeam
Summary of Contents for Tadiran Telecom Coral SeaBeam
- Page 1 Coral SeaBeam Softphone Installation and Configuration Reference Manual Creating a new world of IPportunities...
- Page 2 The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM LTD.'s (herein referred to as the “Manufacturer”) rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer.
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Page 4: Table Of Contents
Special Symbols Used in this Manual ............2 About this Product ................... 3 General Information.................. 3 Pre-Installation Requirements ................. 9 Coral SeaBeam User Data ............... 9 Workstation Minimum Requirements ............. 10 Coral System Minimum Requirements ........... 11 Registering the Parameters in the Phone ..........11 Completing the Registration .............. - Page 5 Coral SeaBeam Installation................19 Installing Coral SeaBeam ............... 19 Initial Setup and Configuration ............... 23 Configuring the Coral SeaBeam..............27 Coral SeaBeam Menu Options............... 27 SIP Accounts ..................48 Table of Contents Coral SeaBeam Installation and Congfiguration Manual...
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Page 6: About This Manual
About this Manual Document Description ........................ The Coral SeaBeam Configuration and Installation Manual is designed for field use by personnel who install this softphone. In addition to detailed Coral SeaBeam configuration and installation information, it provides a general description of the phone registration process and the Program Interface (PI) parameters that need to be programmed into the Coral FlexiCom and Coral IPx systems. -
Page 7: Related Documentation
UGW-E card, UGW card Special Symbols Used in this Manual ........................ There is a risk of damage to the Coral SeaBeam. Indicates important information demanding special attention. Tip: Advice that makes it easier to follow the steps of a procedure. -
Page 8: About This Product
About this Product General Information ........................ Coral SeaBeam, a co-brand of CounterPath’s eyeBeam 1.5 telephony client, is an advanced SIP softphone that delivers extensive IP connectivity coupled with Coral rich features. Coral SeaBeam runs on Microsoft Windows operating systems and connects to Coral IPx, Coral FlexiCom, and Coral Sea Softswitch systems. - Page 9 Automatic selection of the best codec based on the other party’s capability, the available bandwidth, and network conditions. Coral SeaBeam switches the codec within a call in response to changing network conditions. For a detailed list of all Coral SeaBeam features, refer to the Coral FlexiCom & IPx Product Description, Chapter...
- Page 10 USB-W1D - wireless phone with base and handset Legerity Telephone handset interface via PCI adapter card. Allows PhonePort™ PCI you to dial numbers and activate Coral SeaBeam features card directly from the handset. Intel® 600SM PCI A PCI VoIP card that allows you to use your regular phone card handset for calls routed via Coral SeaBeam.
- Page 11 Description Features Open Coral Located above the call display area, used to configure the SeaBeam menu Coral SeaBeam, view log files, access the Help file, and exit Coral SeaBeam. Hide Coral Button used for hiding Coral SeaBeam. Click in the SeaBeam system tray to display Coral SeaBeam again.
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Page 12: Component Description
(i.e., the volume of your voice heard by callers). Speaker Control Slider to the right of the dial pad used to adjust the speaker volume (i.e., the volume of the sound you hear from the headset). Coral SeaBeam Installation and Configuration Manual About this Product... - Page 13 NOTES:...
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Page 14: Pre-Installation Requirements
Pre-Installation Requirements This chapter describes the procedures prior to installing the Coral SeaBeam softphone. Coral SeaBeam User Data ........................ Use the right column of the following table to record important information about each Coral SeaBeam user: You can obtain this information from your system administrator... -
Page 15: Workstation Minimum Requirements
Workstation Minimum Requirements ........................ In order to run Coral SeaBeam, ensure that each computer meets the following minimum system requirements: Table 4 PC System Component Descriptions Requirements Processor Intel Pentium III 700MHz or equivalent Recommended: Pentium IV, 2.0GHz or equivalent... -
Page 16: Coral System Minimum Requirements
License Tadiran SIP Terminal Registering the Parameters in the Phone ........................ The phone parameters can be configured locally from the softphone. To configure the Coral SeaBeam parameters from the phone, see page Completing the Registration ........................ Verify phone registration. See IP-Ports: SIP Terminal (Route: IP,1,4), page Record the softphone’s details on the form provided in... - Page 17 NOTES:...
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Page 18: Coral Ipx And Flexicom Registration
See Local IP address (Signalling) Global IP address (Signalling) For Coral SeaBeam softphones, continue to the next procedure. Registering the Coral SeaBeam Softphone Define the following softphone parameters in the Coral Program Interface. See Numbering Plan (Route: NPL), page... -
Page 19: Overview And Minimum Requirements
This section includes all actions that must be performed in order for the softphone to be able to dial make and accept calls. For information on how to program specific features, see the Program Interface & Database Reference Manual. Coral IPx and FlexiCom Registration Coral SeaBeam Installation and Configuration Manual... -
Page 20: Parameters For Reference
Coral system. If the number of phones to be installed exceeds the number authorized, contact your manufacturer’s representative to increase the number of authorized Coral SeaBeam, T207S and T208S phones in the system. PORTS... -
Page 21: General Parameters
In the numbering plan branch, each SIP station is assigned a dial number: SIP_TERMINAL [46] Coral SeaBeam Registration Parameters ........................ The following parameters are used to register Coral SeaBeam softphones in the Coral system. IP-Ports: SIP Terminal............(Route: IP,1,4) This branch is used to define the mandatory parameters for the Coral SeaBeam softphone. -
Page 22: Post-Registration Test Parameters
Post-Registration Test Parameters ........................ After completing registration, the registration status of the Coral SeaBeam softphone can be checked: IP-Ports: SIP Terminal............(Route: IP,1,4) STATUS - provides the registration status of Coral SeaBeam softphones. ACTIVE - Successful registration. Coral SeaBeam Installation and Configuration Manual... - Page 23 NOTES: Coral IPx and FlexiCom Registration Coral SeaBeam Installation and Configuration Manual...
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Page 24: Coral Seabeam Installation
Coral SeaBeam Installation This chapter describes installation and initial setup of the Coral SeaBeam. Coral SeaBeam is quick and easy to install, and requires little initial setup and configuration. Upon purchasing a Tadiran SIP Terminal license you will receive a Welcome email from which you can download the Coral SeaBeam self-extracting executable file. - Page 25 Click Next to continue with the installation. After reading the license agreement, select I accept the agreement, and then click Next to continue. Select an installation location, and then click Next to continue. Coral SeaBeam Installation Coral SeaBeam Installation and Configuration Manual...
- Page 26 The directory contains: the executable (Coral SeaBeam.exe) emoticons\*.* eyeCall.dll, used to make calls from Microsoft Outlook. other dll files, including dll files for supported codecs. unins000.dat, which contains information about uninstalls of Coral SeaBeam. *.ico *.cat *.inf *.sys Data files are saved in the Tadiran folder under the standard location for application data, as defined in Windows.
- Page 27 Launch the application when Windows starts - to automatically launch Coral SeaBeam everything Windows starts. Tip: Select Launch Coral SeaBeam to immediately start using the softphone after the installation is completed. Click Finish to complete the installation. If prompted, restart your computer.
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Page 28: Initial Setup And Configuration
Initial Setup and Configuration ........................ To configure Coral SeaBeam for the first time: After installing Coral SeaBeam, you must set up and enable at least one (default) SIP account. If Coral SeaBeam is not already running, double-click the Coral SeaBeam... - Page 29 Since this is the first time you are running Coral SeaBeam, the No SIP accounts are enabled message and SIP Accounts window appear, indicating that Coral SeaBeam has yet to be configured. Coral SeaBeam Installation Coral SeaBeam Installation and Configuration Manual...
- Page 30 After you finish setting all the parameters of the SIP account, click OK. The SIP Accounts window appear again, with the details of your default SIP account. Ensure that the Enabled check box is selected. Coral SeaBeam Installation and Configuration Manual Coral SeaBeam Installation...
- Page 31 Click Close. Your user name and the Ready message appear on the Call display. Coral SeaBeam is now connected to a network and ready for use. Tip: To view details about the status of your SIP accounts, click CTRL+P. The SIP Account Status dialog box appears.
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Page 32: Configuring The Coral Seabeam
Coral SeaBeam Menu Options ........................ Use Options on the Coral SeaBeam Menu to configure the way each user works with Coral SeaBeam. To access Options, click (located above the Call display) to open the Coral SeaBeam menu. - Page 33 Advanced pane, Video Codecs tab, page 40 Advanced pane, Network tab, page 42 Advanced pane, Quality of Service tab, page 44 Advanced pane, Diagnostics tab, page 46 General pane, Applications tab Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual...
- Page 34 NOTE: Notification balloons are supported in newer versions of Windows. Recorded Recorded calls Specify a location for saving files Calls location when you record your conversations. Location Coral SeaBeam Installation and Configuration Manual Configuring the Coral SeaBeam...
- Page 35 Table 7 General Pane, Area Field Description Alerts and Sounds Tab Ringtones Ringtones Use this area to Import, play, activate and clear ringtones. Ringtones are saved in wav file format. Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual...
- Page 36 NOTE: The Show a ‘Call Alert’ option must also be selected. Instant Play alert For future use only. Message sound when IM window is not active Coral SeaBeam Installation and Configuration Manual Configuring the Coral SeaBeam...
- Page 37 General pane, Availability tab The Availability option is for future use. At the bottom of this tab you can modify the Auto-detect idleness period. Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual...
- Page 38 There are two ways to specify devices: Automatically - Coral SeaBeam automatically detects the devices attached to your computer and chooses which ones to use for audio and video, according to the options set in this tab.
- Page 39 Field Description Devices Tab Speaker Change these fields only if you want to override device the devices that Coral SeaBeam automatically selected. Microphone In both these fields, select the headset you are device using. The headset is the device that is usually used for audio out (the sound you hear) and audio in (recording your voice).
- Page 40 (due to too low input level). The recommended setting is On. Use noise Automatically attempts to remove background reduction noise. Typically On for the speakerphone. Coral SeaBeam Installation and Configuration Manual Configuring the Coral SeaBeam...
- Page 41 Camera Camera Change this field only if you want to override the devices that Coral SeaBeam automatically selected. Select the camera model. Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual...
- Page 42 This tab is intended for use by system administrators only. Changing settings inappropriately could cause Coral SeaBeam to malfunction. The Audio Codecs tab displays all the codecs that are included in Coral SeaBeam. You can enable or disable codecs as required. With only one codec enabled, all calls made will use that codec.
- Page 43 Wideband codecs - work with high bandwidths and result in better audio quality. However, they do not work with PSTN. These codecs have a sampling rate of 16 KHz. Supported Audio Codecs Coral SeaBeam supports a wide range of audio codecs (Table 9 on page 39). Configuring the Coral SeaBeam...
- Page 44 L16 PCM Wideband Speex Speex FEC Speex Wideband Speex Wideband FEC * Generally, at least one of these codecs must be enabled in order to place a PSTN (land line) call. Coral SeaBeam Installation and Configuration Manual Configuring the Coral SeaBeam...
- Page 45 Coral system supports it. With only one codec enabled, all calls made will use that particular compression format. With more than one codec enabled, Coral SeaBeam automatically chooses the best codec based on the Configuring the Coral SeaBeam...
- Page 46 You cannot change the properties of any codecs. Supported Video Codecs Coral SeaBeam supports the following video codecs: Table 10 Video Codecs Codec Narrow Wide Royalty- Included in Supported by Coral...
- Page 47 Advanced pane, Network tab This tab is intended for use by system administrators only. Changing settings inappropriately could cause Coral SeaBeam to malfunction. Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual...
- Page 48 Optionally, enter addresses for up to two DNS server servers. If these fields are completed, Coral Secondary DNS SeaBeam uses these servers. server If they are blank, Coral SeaBeam uses the servers specified by the operating system. Coral SeaBeam Installation and Configuration Manual Configuring the Coral SeaBeam...
- Page 49 Advanced pane, Quality of Service tab This tab is intended for use by system administrators only. Changing settings inappropriately could cause Coral SeaBeam to malfunction. The Quality of Service tab allows you to request a specific transport service for audio, video and signaling traffic.
- Page 50 GQoS DSCP Coral SeaBeam supports 802.1p QoS packet tagging. If you set up for QoS, Coral SeaBeam will include the specified information in the packets that it sends to the Coral. Whether the packet is delivered with the specified service depends on whether your broadband router and the Coral between you and the other party supports multiple transport services.
- Page 51 Advanced pane, Diagnostics tab This tab is intended for use by system administrators only. Changing settings inappropriately could cause Coral SeaBeam to malfunction. The Diagnostics tab allows you to enable logging to files. Logging uses computer resources, so you should only enable it when instructed by a customer support representative.
- Page 52 Specify the folder where logs will be saved. Click Apply. Activity on Coral SeaBeam will be logged to .csv files in the specified folder. A new set of files is started each time you log on. In order not to create large files when logging (which might cause computer problems), you must not remain logged on indefinitely when logging.
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Page 53: Sip Accounts
SIP Accounts ........................ Use SIP Account Settings on the Coral SeaBeam Menu to set up SIP accounts for the softphone. To access SIP Account Settings, click (located above the Call display) to open the Coral SeaBeam menu. The SIP Accounts window appears, showing all the accounts set up. Each account is automatically assigned a number: the first account in the list is 1, the second account is 2, and so on. - Page 54 Make Default button. The dial plan rules might select the default account and might be selected by Coral SeaBeam to use to place an outgoing call, as described above. Coral SeaBeam Installation and Configuration Manual Configuring the Coral SeaBeam...
- Page 55 Might not be required. If it is required, it will be user name provided by your system administrator. Domain For example, in Mike_Sip@172.50.5.28, the domain is “172.50.5.28”. Provided by your system administrator. Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual...
- Page 56 In this case, turning this field on might cause registration to fail (when you close the Account Properties window), meaning that your Coral SeaBeam cannot register with the Coral. Domain Proxy...
- Page 57 Call display. Enter your voicemail number in the Number to dial for checking voicemail field. Coral SeaBeam uses the SeaMail voicemail system for receiving and managing your voicemail. Voicemail parameters are defined in the Coral system by your system administrator. For more information about voicemail,...
- Page 58 Account Properties, Topology tab Coral SeaBeam Installation and Configuration Manual Configuring the Coral SeaBeam...
- Page 59 This setting specifies the STUN server to use. Firewall Server Traversal Discover server - Coral SeaBeam finds the address of a STUN server. This is the recommended setting. Use specified server - use a different STUN server. For the address, enter a domain name or an IP address.
- Page 60 Select the setting specified by your system administrator: Disabled - Presence is not supported Presence Agent Peer-to-Peer Poll Time Enter the value specified by your system administrator. The factory setting is 300 seconds. Coral SeaBeam Installation and Configuration Manual Configuring the Coral SeaBeam...
- Page 61 This tab only appears for the current default account (see page 57). How Storage Works for a Single Account If you have only one account, all three storage methods are supported and easily managed. Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual...
- Page 62 Not used for “Local”. The factory setting is https://webdav.$domain$/webdav/$username$/ WebDAV Enabled only for WebDAV. The time that elapses poll time between polling for new contact data from the remote server. The factory setting is 600 seconds. Coral SeaBeam Installation and Configuration Manual Configuring the Coral SeaBeam...
- Page 63 Typically, Automatic is the default SeaBeam setting Automatic - Coral SeaBeam sets up the transport based on the capabilities of the network and the Coral SeaBeam computer. Select this option if you do not have a preference as to which transport is used.
- Page 64 Table 16 on page Encryption The factory setting is Make unencrypted calls, accept all calls. You can set up Coral SeaBeam for the type of security (encryption) you want for incoming and outgoing calls. Coral SeaBeam supports: Signaling encryption using TLS...
- Page 65 If Coral SeaBeam receives a call will fail. call Invite that is encrypted, the call will be rejected and will be placed in the Blocked list of the Calls & Contacts drawer. Configuring the Coral SeaBeam Coral SeaBeam Installation and Configuration Manual...
- Page 66 The factory setting is 3600 seconds. Min. time If the reregistration fails, Coral SeaBeam will wait this amount of time, then attempt to reregister. If the second attempt fails, Coral SeaBeam will wait twice this time and try again, then four times this time, and so on, until reregistration succeeds.
- Page 67 If fail, wait 120 secs, and so on The factory setting is 1800 seconds. Send SIP keep-alives Typically On, to instruct Coral SeaBeam to send SIP keep-alive messages in order to maintain a “pinhole” through your firewall for SIP messaging.
- Page 68 International Headquarters Tadiran Telecom Ltd. 18 Hasivim Street P.O.Box 7607 Petach Tikva 49170 Israel Tel. +972-3-9262000, Fax. +972-3-9262310 USA Headquarters Tadiran Telecom, Inc. 4 Tri Harbor Court Port Washington, NY 11050 Tel. +1-516-632-7200, Fax. +1-516-632-7210 http://www.tadirantele.com S e a B e a m S o f t p h o n e...
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