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7.3 Troubleshooting
7.3.1
Error messages
Control panel instructions
7.3.2
Incidents and solutions
Symptoms
The heater does not start and the safety
box is not affected (red alarm indicator
off)
The burner does not ignite and the
safety box is not affected (red alarm
indicator off)
The burner ignites and the safety box is
affected (alarm indicator on)
The burner ignites but with reduced
power
Dirty cast iron body (hearth)
04/01/11 - 300005180-001-C
Probable causes
The heater thermostat is requiring
heat
Setting (option) is not requiring
heat
The safety thermostat has been
triggered after overheating
No current
On safety because of a lack of
gas
1st stage gas valve defective
No spark from the electrode
Safety shutdown by the
downdraught thermostat
No ionization current
Blocked filter or ignition burner
injector
downdraught thermostat cut.
Inversion of the phase and
neutral wires on the heater's
control panel.
Upstream pressure too weak
Dirty filter
Gas valve unit defective
Gas valve defective
Nozzles and/or diaphragms
unsuitable
Upstream pressure too high
Dirty burner
Insufficient or incorrectly placed
air supply
Gas valve defective
GAS 360 S
Create a demand by moving the heater thermostat or the setting level
(option)
Solve the cause of overheating and reset the safety thermostat
Set the On/Off switch to
Purge the gas supply pipe then reset the heater using the panel reset button
Check the gas valve and replace if necessary
Check the electric cable connection to the safety box and the electrode
Check for adequate draw on the chimney connection. Press the reset button
on the safety control box
Check the ionization probe and earth wire connection
Check the position of the ionization probe and the flame diffuser in the
ignition burner
Clean the filter and the ignition burner injector
Check for adequate draw on the chimney connection. Reset the safety
control box.
Check that the downdraught thermostat is in good working order. Reset the
safety control box.
Please note the seriousness of unplanned intervention on
the combustion product evacuation checking device:
evacuation faults must be solved by improving the draught
in the chimney.
In the event of a thermostat fault, it must be replaced by a
part stated on our "Spare parts list". Its position must not
be modified, which is defined by the 2 bosses on the
holding bracket which are located in the 2 holes on the
draught diverter. The thermostat must not be placed out of
service.
Connect the phase to terminal 1 and neutral to 2.
Check gas supply
Clean the filter
Replace the gas valve unit
Check gas valve and replace if necessary
Check them
Check gas supply
Clean the burner
Enlarge air supply, smoothen airation holes
Check gas valve and replace if necessary
Solution
29
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