Motorola RG2400 User Manual

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Residential Gateway
User's Guide (RG2400)
6085 State Farm Drive • Rohnert Park, CA 94928

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  Summary of Contents for Motorola RG2400

  • Page 1 Residential Gateway User’s Guide (RG2400) 6085 State Farm Drive • Rohnert Park, CA 94928...
  • Page 2 Motorola / Next Level Communications. Information contained in this document is subject to change without notice. Motorola / Next Level Communications assumes no responsibility for any errors that may appear in this document, nor liability for any damages arising out of the use of this document. No part of this document may be reproduced in any form by electronic or mechanical means (including photocopying, recording, or information storage and retrieval) without permission in writing from Motorola / Next Level Communications.
  • Page 3: Table Of Contents

    About This Manual ..................7 What Your Network Service Provider Does ..........8 Optional Gateway Features .................9 ..................11 ETTING TARTED Using Your RG2400 ................... 11 AC Outlet ....................13 Using Your Remote Control ................13 Caller ID/Message Waiting .................17 Using Pay-Per-View ...................18 Access Parental Control ................18 Recording Your Favorite Programs ............19...
  • Page 5: Important Safeguards

    • Do not stack other equipment on top of the RG2400. • Maintain at least 2 inches of free space above the RG2400. • Do not install near heat sources such as radiators, heat registers, stoves or other apparatus (including amplifiers) that produce heat.
  • Page 6: Safety

    DVISORIES AND ABELS Important warning notices, if any, are located on the back of the RG2400 about safety to people and equipment. Failure to observe these rules and similar danger, caution, or warning notices can result in serious personal injury, service interruption, and equipment damage.
  • Page 7: Introduction

    Depending on the model you have, the RG2400 can deliver separate xDSL video services to up to three TVs at the same time. It also provides a high-speed xDSL modem for Internet access and telephony capabilities, such as Caller ID and Mes- sage Waiting display.
  • Page 8: What Your Network Service Provider Does

    TV to a new RF channel. Once your TV is tuned to the specified RF channel, the RG2400 and your remote allow you to surf through the channel line-up and tune to any program from any TV viewing location.
  • Page 9: Optional Gateway Features

    Write your TV code here: TV1 _____ TV2 _____ TV3 _____ Write your Gateway ID here: ____ ____ ____ PTIONAL ATEWAY EATURES LOSED APTIONING The RG2400 supports closed captioning capability. Refer to your TV User’s Guide for instructions on how to use closed captioning.
  • Page 11: Getting Started

    ”Programming Your VCR Code (Optional)” on page 20 • “Replacing Remote Control Batteries” on page 13 RG2400 SING The figure below shows the buttons you need to be familiar with when using the RG2400. See the following table for descriptions of their functions. Cursor Cursor Left...
  • Page 12 Messages On LED Remote Clock Display The following table describes the LEDs on the front of the RG2400. These LEDs operate at the primary viewing location, which is TV1 RG2400 LED LED Function Messages LED A lit LED indicates one or more voice mail messages are present.
  • Page 13: Ac Outlet

    The RG2400 has an AC outlet on the rear of the unit. Other devices can be plugged into this outlet. The outlet is on when the RG2400 is powered up. If you find that the outlet is off when the RG2400 is on, any press on the remote control turns the AC outlet back on.
  • Page 14 SRC-300A R EMOTE ONTROL A. LED: Lights when any button on the remote is pressed. Also, when pressed and held starts programming sequences. B. Exit: Exits the current function. C. Directionals: Move cursor in program guide and menus. D. Info: Displays current channel and program guide and menus. E.
  • Page 15: Changing Channels

    The RG2400 doesn’t have an on/off button. However, if your NSP has activated the “One Touch Power” option, the RG2400 can be put into a power saving mode when you use the POWER button on the remote to turn the TV off.
  • Page 16: Setting Up Channel Order And Your Favorite Channel List

    O MUTE OR UNMUTE THE VOLUME USING YOUR REMOTE CONTROL Press the MUTE key on the remote to mute your TV. Press it again to unmute the TV. ETTING HANNEL RDER AND AVORITE HANNEL You can use the remote control to select what channels will appear in your guide, set up your TV channel order or create a list of your favorite channels.
  • Page 17: Caller Id/Message Waiting

    Some of the caller information received is marked as private. All caller ID information is added to the Call Log. The RG2400 maintains a log of the last 50 calls. Information that is unavailable appears in the Call Log as unavailable or private. The log includes: •...
  • Page 18: Using Pay-Per-View

    ARENTAL ONTROL The RG2400 allows you to use parental discretion about the TV programs or movies you want your children viewing. This “parental lock” is easily set up and removed using your remote control. You can control access to programs of your choice in several ways: •...
  • Page 19: Recording Your Favorite Programs

    ECORDING AVORITE ROGRAMS When you are connecting your RG2400 to a VCR that has more than one AV input, be sure to plug into User Tip: the default, or primary input, which could be called AV-1 or L-1. Make sure that your NSP has connected the VCR to the RG2400. For examples of VCR connections See “TV/ VCR/Audio Connections”...
  • Page 20: Programming Your Vcr Code (Optional)

    VCR C ROGRAMMING PTIONAL Not all NSPs support VCR codes. Note: Turn on VCR. Put a recordable tape into the VCR. Press Menu on the remote control. The Main Menu is displayed. Use the down (directional) key to highlight “Setup VCR.” Press SELECT.
  • Page 21: Advanced Use

    Note: programs the same Gateway ID (this is the ID of your RG2400) into all the remote controls in your home. If there is more than one RG2400 in your home, your NSP programs the Gateway ID into each remote control that com- municates with a specific RG2400.
  • Page 22: Determining The Gateway Id

    Gateway’s ID on this page or on the back of the remote. If the ID has not been recorded, perform the following steps. Press the MENU button on the front panel of the RG2400. (See “Using Your RG2400” on page 11 for an illustration and description of this button and other buttons on the RG2400s.)
  • Page 23 The Gateway ID is set to: Press EXIT to return to the main menu. If the Gateway ID programmed into your remote control does not match the Gateway ID of the RG2400, the system prompts you to reset the Gateway ID.
  • Page 24: Setting The Gateway Id

    Mode Rapid flickering For TV1, which is in the same room as your RG2400 IR (Infra Red) Remote TV1: Primary TV is in a different room than the RG2400. UHF (ultra high frequency) Remote TV2. Remote TV3 (3-stream models only)
  • Page 25: Setting The Remote Control Id

    ETTING THE EMOTE ONTROL Your NSP uses the following table when programming your remote control ID to work with each TV in your household. You may use it, too. Remote Control ID Operates TV Mode Local TV1--TV in same room as RG. Remote is set to operate in IR mode. Remote TV1--TV in a different room than the RG.
  • Page 26: Programming The Tv Code Using Code Search Method

    Follow the steps below to program the TV code when you already know the three-digit code. (For a list of codes, ”TV and VCR Codes” on page 41.) SRC-300A SRC-200 1. Press the LED key and hold it down until the LED 1.
  • Page 27: Verifying The Tv Codes

    Remote Control Setup Exit , then press SELECT Use EXIT to return to program viewing Use the down or up key on the RG2400 or the remote to highlight TV Setup. Press the SELECT button on the RG2400 or the remote control.
  • Page 28: Verifying The Tv (Rf) Setting

    Press MENU button on the RG2400 front panel. The Gateway Menu is displayed. Use the down or up key on the RG2400 or the remote control to scroll to TV Setup. 3. Press SELECT. The TV Setup Menu will be displayed on your TV.
  • Page 29: Secondary Audio: Specifying A Preferred Language

    If a selected language is not provided on a particular channel, the RG2400 defaults to the primary language pro- vided with the program. For example, if you are watching a Spanish-only channel, Spanish audio is played regardless of the Secondary Audio Display option.
  • Page 30 • The RG2400 automatically tunes your TV to the channel that is broadcasting the EAS message. For national and required monthly testing alerts, the RG2400 automatically tunes the TV to the EADS chan- nel.
  • Page 31: Connecting Your Pc To The Internet

    Although they appear identical, the CAT 5 cable that connects your RG2400 to your NSP (Network Important: Service Provider) may be wired differently than the RJ-45 cable that connects your PC to the RG2400. Do not switch these two cables. If the cables are switched, the network connection to your RG2400 or your Ethernet connection to your PC may not operate.
  • Page 32 Multiple PCs connected to the Internet through the RG2400. Ethernet hub CAT5 Ethernet cable...
  • Page 33: Configuration Examples

    Make your planned changes. Reconnect the cables between these devices. When you are plugging your RG2400 in to a VCR that has more than one AV input, be sure to plug User Tip: your RG2400 into the default, or primary input, which could be called AV-1 or L-1. Consult your VCR user’s manual.
  • Page 34: Tv/Vcr/Audio Connections

    TV/VCR/A UDIO ONNECTIONS TV OUT (VHF) to TV1. NETWORK IN TV OUT TV OUT ETHERNET NETWORK IN IR BLASTER S-VIDEO AUX POWER 120 V - 50-60 Hz AUDIO AUDIO VIDEO 120 V - 3.0A MAX AC-3 50-60 Hz 3.3A MAX VHF/UHF Video1 Video2 S-Video...
  • Page 35 S-VIDEO/AUDIO-L/AUDIO-R to TV1. NETWORK IN TV OUT TV OUT ETHERNET NETWORK IN IR BLASTER S-VIDEO AUX POWER 120 V - 50-60 Hz 120 V - 3.0A MAX AUDIO AUDIO VIDEO AC-3 50-60 Hz 3.3A MAX VHF/UHF Video1Video2 S-Video Video In Audio L Audio R TV OUT (VHF) to VCR/TV1.
  • Page 36 Composite VIDEO with AUDIO-L/AUDIO-R to VCR and TV1. NETWORK IN TV OUT TV OUT ETHERNET NETWORK IN IR BLASTER S-VIDEO AUX POWER 120 V - 50-60 Hz 120 V - AUDIO AUDIO VIDEO 3.0A MAX AC-3 50-60 Hz 3.3A MAX VIDEO IN AUDIO IN VHF/UHF...
  • Page 37 S-VIDEO/Digital Audio to audio receiver and TV1. NETWORK IN TV OUT TV OUT ETHERNET NETWORK IN IR BLASTER S-VIDEO AUX POWER 120 V - 50-60 Hz 120 V - AUDIO AUDIO VIDEO 3.0A MAX AC-3 50-60 Hz 3.3A MAX audio receiver DIGITAL AUDIO IN AUDIO IN AUDIO OUT...
  • Page 38 TV OUT ETHERNET NETWORK IN IR BLASTER S-VIDEO AUX POWER 120 V - 50-60 Hz AUDIO AUDIO VIDEO 120 V - 3.0A MAX AC-3 50-60 Hz 3.3A MAX IR Blaster port RG2400 IR Blaster cable from IR Blaster port IR Blaster...
  • Page 39: Troubleshooting

    VCR may be set incorrectly. Check to see how the VCR is connected to the RG2400. If the baseband video output on the RG2400 is connected to the VCR, the VCR must be ON and programmed to VIDEO IN. Make sure VCR/TV is set to TV.
  • Page 40: Contacting Your Network Service Provider For Help

    Be sure that the remote control you are using came with your RG2400. Using more than one type of remote with the RG2400 does not work. Your NSP equips you with a set of remote controls that are all of the same type and model.
  • Page 41: Tv And Vcr Codes

    VCR C ODES TV C - SRC 300 ODES This section lists TV models that TV and Codes TV and Codes are compatible with the SRC-300A. Daewoo: 005, 010, 024, 027, 029, 030, Kawasho: 061 If you do not find the TV code you 032, 098, 120, 130, 214, 215, 224, 247, Kenwood: 006, 235, 251 need in the list, call your NSP.
  • Page 42 TV and Codes TV and Codes Panasonic: 008, 009, 010, 011, 012, 127, Supra: 005, 022 148, 165, 177, 183, 211, 218, 231, 241, Sylvania: 005, 006, 010, 024, 025, 027, 068, 098, 110, 132, 175, 194, 224, 237, Philco: 005, 006, 010, 024, 025, 027, 052, 240, 251 067, 068, 072, 098, 110, 149, 175, 176, Symphonic: 132, 179, 251...
  • Page 43: Tv Codes - Src-200

    TV C - SRC-200 ODES This section lists TV model s that TV and Codes TV and Codes are compatible with the SRC-200. If GE: 003, 005, 008, 009, 043, 125, 130, Optonica: 129 you do not find the TV code you 147, 206, 210, 211, 228, 231, 248 Orion: 225, 226 need in the list, call your NSP.
  • Page 44: Vcr Codes

    TV and Codes TV and Codes Symphonic: 32, 251 Universal: 043, 206 TMK: 005 Vector Research: 006, 238 Tandy: 098, 113, 129, 251 Victor: 057, 235 Tatung: 009, 211 Video Concepts: 070, 238, 251 Teac: 251 Vidtech: 005 Technics: 008, 242 Viking: 022 Techwood: 005 Wards: 000, 005, 006, 010, 018, 043, 067,...
  • Page 45 046, 240, 307, 039, 209, 162 Semp: 045 Minolta: 105, 042 Sharp: 048, 062 Mitsubishi: 043, 173, 061, 048, 067 Shintom: 072 Motorola: 035, 048 Shogun: 051, 240 Multitech: 000, 072 Singer: 072 NAD: 058 Sony: 033, 034, 032, 000, 035...
  • Page 47: Specifications

    PECIFICATIONS Cabling Requirements Input/Output Cable (connector) NETWORK IN CAT 5 (RJ-45) DOLBY DIGITAL AUDIO(AC-3) optical for AC-3 AUDIO L/R shielded phono cable (RCA male) VIDEO shielded phono cable (RCA male) S-VIDEO S-video NETWORK IN/TV OUT coax (F male) TV OUT coax (F male) ETHERNET CAT 5 cable (RJ-45)
  • Page 48: Fcc Statement Of Compliance

    FCC S TATEMENT OF OMPLIANCE This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 49: Index

    RG2400, front panel 11, 12 language alternatives cable requirements Certifications changing channels message waiting using the remote control mute TV volume using the RG2400 buttons channel list select Network Access Provider channel order finding favorite Network Service Provider setting up...
  • Page 50 VCR codes 44–45 Specifications programming SRC-200 remote control VCR, plugging into TV codes, list 43–44 VCR, using the RG2400 to start SRC-300A remote control video recording TV codes, list 41–42 Surround Sound, wiring illustrated wiring advanced home entertainment center with Surround...

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