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Motorola AT&T NVG589 Self-Installation Manual

U-verse wi-fi gateway replacement
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Easy Return
(Refer to return instructions in your kit)
Take original gateway and power cord to
nearest The UPS Store (Bring your AT&T
Account number located on your packing slip).
Please do not return other devices (e.g. backup battery, etc.)
NoTe: Do not return the Wireless access Point if you are retaining one or more wireless TV receivers.
Need more help?
No TV or Internet service:
Check your connections: Cables usually make an audible click when secure.
Check Power: Power light on the Wi-Fi Gateway and the LED light on the power unit should
be green; if not, try another electrical outlet
Check Service light on front of the Wi-Fi Gateway: If after 15 minutes, the light is red or
Computer or TV
off, power down the Wi-Fi Gateway by holding down red reset button for 15 seconds.
To cable jack
TV Receivers not responding: Confirm Service light is solid green on the Wi-Fi Gateway.
If so, hold the TV receiver's power button down for 10 seconds and release, then wait five minutes.
Wi-Fi Gateway power light is amber:
Don't worry. This is a normal part of the power up sequence.
No dial tone:
Make sure you have a working phone jack and your phone cable is plugged into the Phone Line port on
the Wi-Fi Gateway.
Additional assistance:
call 800.288.2020 and ask for "U-verse technical support"
Additional U-verse information
Manage your account:
Available 24/7, download the myAT&T app at from your mobile device.
• For U-verse support, including live chat,
go to
• Visit to find this guide
NVG589 to NVG589 without Voice.
¿Habla español?
Por favor visite para ver la informacion en español. También pueden
ver la siguiente guía: aTT130950864-3 (NVG589 to NVG589 without Voice) para más detalles.
©2014 aT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all
other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
UPS will scan your equipment,
provide a receipt, pack, and ship
equipment to AT&T at no cost to you.
Accessibility Support:
• A lternate formats now available in Large Print or Braille.
Call 800.288.2020 and request your guide number
• E quipment:
- Voice Calls: 877.902.6350
- TTY Calls: 800.772.2889
• R epair Center:
- Voice Calls: 800.246.8464
- TTY Calls: 800.397.3172
• Accessible Tagged PDF: Visit
• D evice Compatibility Feature: Compatible with any TTY/TDD
devices with standard phone line
AT&T U-verse
Gateway Replacement
For use with
High Speed
Begin anytime!
Internet and TV
Service Activation Date listed on your packing slip.

Get started

These instructions will guide you through the process of replacing your U-verse Wi-Fi Gateway.
In the box:
Broadband 1
Broadband 2
Phone 1
Phone 2
Wi-Fi Gateway
You don't need to wait until the
Total approximate installation time: 35 minutes
Power Cord
(UV NVG589 to NVG589 (like for like)
without Voice swap guide)



Summary of Contents for Motorola AT&T NVG589

  • Page 1: Get Started

    Easy Return (Refer to return instructions in your kit) Take original gateway and power cord to UPS will scan your equipment, nearest The UPS Store (Bring your AT&T provide a receipt, pack, and ship Account number located on your packing slip). equipment to AT&T at no cost to you. AT&T U-verse Wi-Fi ®...
  • Page 2 Set up Power up Power LINK RECORD MENU LINK RECORD MENU LINK RECORD MENU Approximate time: 10 minutes Approximate time: 1-15 minutes Battery Ethernet Your Wi-Fi Gateway is now powering up. During this time, the Broadband light will turn Wireless Please note that your U-verse TV, and internet services will not operate during this process. red and the Power light will turn solid green.