(Refer to return instructions in your kit)
Take original gateway and power cord to
nearest The UPS Store (Bring your AT&T
Account number located on your packing slip).
Please do not return other devices (e.g. backup battery, etc.)
NoTe: Do not return the Wireless access Point if you are retaining one or more wireless TV receivers.
Need more help?
No TV or Internet service:
Check your connections: Cables usually make an audible click when secure.
Check Power: Power light on the Wi-Fi Gateway and the LED light on the power unit should
be green; if not, try another electrical outlet
Check Service light on front of the Wi-Fi Gateway: If after 15 minutes, the light is red or
Computer or TV
off, power down the Wi-Fi Gateway by holding down red reset button for 15 seconds.
To cable jack
TV Receivers not responding: Confirm Service light is solid green on the Wi-Fi Gateway.
If so, hold the TV receiver's power button down for 10 seconds and release, then wait five minutes.
Wi-Fi Gateway power light is amber:
Don't worry. This is a normal part of the power up sequence.
No dial tone:
Make sure you have a working phone jack and your phone cable is plugged into the Phone Line port on
the Wi-Fi Gateway.
call 800.288.2020 and ask for "U-verse technical support"
Additional U-verse information
Manage your account:
Available 24/7, download the myAT&T app at
att.com/myattapp from your mobile device.
• For U-verse support, including live chat,
go to att.com/uversesupport
• Visit att.com/userguides to find this guide
NVG589 to NVG589 without Voice.
Por favor visite att.com/uverseguias para ver la informacion en español. También pueden
ver la siguiente guía: aTT130950864-3 (NVG589 to NVG589 without Voice) para más detalles.
©2014 aT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T logo and all
other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
UPS will scan your equipment,
provide a receipt, pack, and ship
equipment to AT&T at no cost to you.
• A lternate formats now available in Large Print or Braille.
Call 800.288.2020 and request your guide number
• E quipment:
- Voice Calls: 877.902.6350
- TTY Calls: 800.772.2889
• R epair Center:
- Voice Calls: 800.246.8464
- TTY Calls: 800.397.3172
• Accessible Tagged PDF: Visit att.com/userguides
• D evice Compatibility Feature: Compatible with any TTY/TDD
devices with standard phone line
For use with
Internet and TV
Service Activation Date listed on your packing slip.
These instructions will guide you through the process of replacing your U-verse Wi-Fi Gateway.
In the box:
You don't need to wait until the
Total approximate installation time: 35 minutes
(UV NVG589 to NVG589 (like for like)
without Voice swap guide)