Motorola RSGu3500 User Manual

Residential seamless mobilitiy gateway
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User Guide
RSGu3500 Residential
Seamless Mobilitiy
Gateway
UNCONTROLLED DOCUMENT

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  Summary of Contents for Motorola RSGu3500

  • Page 1 User Guide RSGu3500 Residential Seamless Mobilitiy Gateway UNCONTROLLED DOCUMENT...
  • Page 2: Important Safety Information

    It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges. • Postpone installation until there is no risk of thunderstorm or lightning activity in the area. RSGu3500 Residential Seamless Mobility Gateway...
  • Page 3 • Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel. • SAVE THESE INSTRUCTIONS RSGu3500 Residential Seamless Mobility Gateway...
  • Page 4: Fcc Interference Statement

    (2) This device must accept any interference received, including interference that may cause undesired operation. FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user's authority to operate the equipment.
  • Page 5: Industry Canada (Ic) Statement

    The manufacturer and its authorized re-sellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines. RSGu3500 Residential Seamless Mobility Gateway...
  • Page 6: Caring For The Environment By Recycling

    Restriction of the Use of Certain Hazardous Substances in Electrical Equipment (RoHS) Directive 2002/95/EC Caring for the Environment by Recycling When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste.
  • Page 7 Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
  • Page 8: Table Of Contents

    Gather Information ..............4 Positioning Your RSGu3500 for Optimal Wireless Performance ....... .5 .
  • Page 9 Configuring WEP on the RSGu3500 ........
  • Page 10: Overview

    Internet connection. The broadband connection can be with any high-speed data service using either a cable modem or a DSL (digital subscriber line) modem. The RSGu3500 has four ports and wireless capabilities. You can connect up to four devices to your RSGu3500. Features...
  • Page 11: Front Panel

    During firmware downloads (optional), the Phone and Power LEDs flash rapidly. Please do not unplug or disconnect your residential gateway while it is downloading firmware. • When the Power LED is a solid green, the residential gateway is successfully connected. Pairing RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 12: Rear Panel

    Ethernet ports that let you to connect up to four devices to your voice gateway. UNCONTROLLED DOCUMENT 1 -4 Internet Connect your cable or DSL modem to the RSGu3500. Pairing Phone Connect one or two phones to one and two (optional).
  • Page 13: Installation

    Item Description AC adapter Connects the RSGu3500 to an AC electrical outlet (the plug shown is for the United States or Canada; yours may look different) Ethernet cables Blue cable connects the Internet port on your RSGu3500 to your cable or DSL...
  • Page 14: Positioning Your Rsgu3500 For Optimal Wireless Performance

    Placing your RSGu3500 in the physical center of your network is best, because its antenna sends out signal in all directions. • Placing the RSGu3500 in a higher location, such as on top of a cabinet, helps disperse the signal cleanly, especially to upper floors. •...
  • Page 15: Connecting The Rsgu3500

    Note: Keep your modem off for approximately 10 minutes to clear its memory so it can recognize the RSGu3500 when you turn it back on. Connect one end of the blue Ethernet cable to the Ethernet port on your modem. Plug the other end to the blue Ethernet port (labeled Internet) on the rear panel of your residential gateway.
  • Page 16 RSGu3500 with your cable provider. Please contact them to update your information. Be sure to have the WAN MAC ID (located on the bottom of the RSGu3500) available. When your Internet connection works, go to C “Connecting Your Telephone” on page 10.
  • Page 17 In the Keep Alive field, type 0 to ensure that your DSL link is always active. Click Connect to start your Internet connection. Click Save. Open a web browser and enter a web address (try www.motorola.com). If you can access the site, you have successfully installed your voice gateway.
  • Page 18: Installation - Wireless Connection

    To connect to the voice gateway wirelessly, your computer must have a 802.11b or 802.11g wireless adapter installed. If all wireless security and encryption are disabled on the adapter and the RSGu3500, the computer will automatically connect to the voice gateway.
  • Page 19: Basic Configuration

    The RSGu3500 provides a graphical user interface (GUI) to configure Ethernet, router, DHCP, and security settings. It is much easier to configure your local area network (LAN) using a RSGu3500 than with traditional networking equipment. For basic operation, most default settings require no modification.
  • Page 20: Configuration Overview

    Click Import/Export Configuration to display the Import/Export Configuration page. Click Export. The RSGu3500 configuration is saved to a file named config.bin on your computer’s hard drive. Importing the Saved Configuration If you have exported the configuration, you can import the saved configuration to return the residential gateway to its state when you exported the configuration.
  • Page 21: Restoring Defaults For The Rsgu3500

    Click TOOLS. Click Restore Defaults on the menu at left: UNCONTROLLED DOCUMENT Click the Restore Defaults button. If the RSGu3500 Power light is red after you restart the RSGu3500, refer to “Troubleshooting” on page 99. Logging Out On the main menu, click Log Out. The text Are you sure you want to Log Out? is displayed.
  • Page 22: Wan Configuration

    (DNS) addresses. DHCP Most cable modems have a dynamic IP address assigned “PPTP Settings” on page 16 by the cable company DHCP server. Typically no additional configuration is needed for the RSGu3500. UNCONTROLLED DOCUMENT RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 23: Wan Setup For Pppoe (Dsl)

    MAC address in the MAC field to use as a “virtual” MAC address instead of the RSGu3500 MAC address. By default, the MAC address printed on the RSGu3500 is displayed in this field.
  • Page 24: Wan Setup For A Static Ip Address (Cable Modem)

    MAC address in the MAC field to use as a “virtual” WAN MAC address instead of the RSGu3500 MAC address. By default, the MAC address printed on the RSGu3500 is displayed in this field.
  • Page 25 UNCONTROLLED DOCUMENT • MSCHAP — Microsoft Challenge Handshake Authentication Protocol • MSCHAP-v2 — Microsoft Challenge Handshake Authentication Protocol version 2 Debug Enable or disable the PPTP client application in order to display debug information RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 26: Wan Setup For Dhcp (Cable Modem)

    MAC address in the MAC field to use as a “virtual” WAN MAC address instead of the RSGu3500 MAC address. By default, the MAC address printed on the RSGu3500 is displayed in this field.
  • Page 27: Lan Configuration

    Netmask Sets the RSGu3500 subnet mask, in dotted-decimal format. The default is 255.255.255.0, which enables the RSGu3500 router to support up 253 users connected through multiple hubs, switches, routers, or wireless access points. Host Name Sets the residential gateway host name. It can contain any alphanumeric characters, except spaces.
  • Page 28 If selected, you must carefully configure the IP address, Subnet Mask, and DNS settings of every host on your network. Do not assign the same IP address to more than one host. Your residential gateway must be on the same subnet as the other hosts. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 29: Advanced Configuration

    — A red bullet point indicates that the feature is not enabled; a green bullet point indicates that the feature is enabled. — Universal Plug and Play (UPnP) requires one active WAN connection and the host should support this feature. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 30: Port Forwarding

    Sets the category for which rules are displayed in the Available Rules list — Games, VPN, Audio/Video, Apps (applications), Servers, or User (custom rules you can define and edit). Available Rules Lists the available rules in the selected Category. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 31 Adds the selected Available Rule to the Applied Rules list. Remove Deletes the selected rule from the Applied Rules list. Applied Rules Lists the IP filtering rules you selected to apply for each given category. UNCONTROLLED DOCUMENT RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 32: Dmz Settings

    Enables or disables the DMZ feature. It is disabled by default. Select a LAN IP Address Selects the LAN IP address of the DMZ computer to expose to the Internet with no protection from the RSGu3500 firewall. This may expose your network to security risks. LAN Clients Displays the LAN Clients page to configure the DMZ computer.
  • Page 33: Custom Port Forwarding

    • One-to-one (one port mapped to one) (WAN = 500 to 600; LAN = 500 to 600) • Multiple-to-one (several ports mapped to one) (WAN = 500 to 600; LAN = 700) Wildcard (*) entries are allowed for the IP Address, Netmask, and Port range fields. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 34: Ip Filters

    Displays the settings for the selected Available Rule. Adds the selected Available Rule to the Applied Rules list. Remove Removes the selected rule from the Applied Rules list. Applied Rules Lists the IP filtering rules selected for the category. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 35: Custom Ip Filters

    The starting port number that will be blocked for this application Port End The ending port number that will be blocked for this application Protocol The options are TCP, UDP, TCP and UDP, ICMP, or Any RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 36: Lan Clients

    • Allow it to dynamically (automatically) obtain its IP address from the residential gateway through a DHCP lease from the DHCP server on the RSGu3500 (the default) • Allow it to dynamically obtain its IP address from a DHCP server on another router on the network •...
  • Page 37: Web Filters

    Web Filters enable you to manage the type of web content that passes through your residential gateway: Web Filters fields UNCONTROLLED DOCUMENT Field Description Proxy Disabled by default. Cookies Disabled by default. Java Applets Disabled by default. ActiveX Disabled by default. Pop-Ups Disabled by default. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 38: Dynamic Dns Client

    User Name The user name assigned by the DDNS service provider. Password The password assigned by the DDNS service provider. Domain Name The dynamic domain name to be registered with the DDNS server. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 39: Multicast

    UNCONTROLLED DOCUMENT Multicast fields Field Description Enable IGMP Enables an IGMP proxy for multicast messages. The residential gateway acts as a proxy for a LAN Multicast computer requesting to join or leave multicast groups. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 40: Static Routing

    The IP address of the next hop through which traffic will flow towards the destination subnet. Metric Defines the number of hops between the network nodes through which data packets travel. The default is 0, which means the subnet is directly one hop away on the LAN. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 41: Dynamic Routing

    Interface Normally, when it is enabled on a router, RIP dynamically provides routes on all configured interfaces. On the RSGu3500, you can select which routes are distributed through the network: • LAN — Sets the direction in which RIP messages are sent on the LAN interface •...
  • Page 42: Remote Web Access

    Redirect Port You can enter a port in this field that is different from port 8080. The port you enter is viewed externally and mapped to port 8080 internally on the residential gateway. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 43: Remote Ssh Access

    UNCONTROLLED DOCUMENT Field Description Enable Enables or disables remote SSH access. Remote Host IP Sets the IP address of the remote SSH host. Remote Netmask Sets the subnet mask of the remote SSH host. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 44: Ethernet Switch

    Sets the speed for Ethernet ports 1 to 4. It can be Auto detect (the default), 10 Mbps half duplex, 10 Mbps full duplex, 100 Mbps half duplex, or 100 Mbps full duplex. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 45: Tools

    — change the residential gateway password • Ping Test — determine whether a computer can be reached over the network • Restart — save the configuration or restart the RSGu3500 Restore Defaults UNCONTROLLED DOCUMENT Button Description Restore Defaults Restores the factory default configuration. After you restore the defaults, you must log in again to the residential gateway.
  • Page 46: Import/Export Configuration

    When the update is finished, the residential gateway restarts and you will need to log in again. Export Downloads a copy of the configuration file (config.bin) saved in the residential gateway flash memory to your hard drive. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 47: Remote Log - Router

    IP addresses using the Add button. Any IP address you add here appears in the Select a logging destination drop-down list. Select a logging From the list, select the IP address to which you want the log information sent. destination RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 48: User Management

    Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Advanced TCP/IP Wireless User Management Use this window to change the password for the User Name router. UNCONTROLLED DOCUMENT RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 49: Ping Test

    UNCONTROLLED DOCUMENT Field or Button Description Enter IP Address to ping Sets the IP address to ping; the default is the RSGu3500 default IP address 192.168.15.1. Packet size Sets the packet size of the ping test. The default is 64 bytes.
  • Page 50: Restart

    Be sure to save the configuration before you restart. If you restart the residential gateway without saving your changes, it reverts to the previously saved configuration. Your changes are lost. After you restart the voice gateway, you must log in again. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 51: Status

    The Refresh button on every STATUS page, except for Product Information, refreshes the information so it is up to date. Network Statistics Use this page to view transmit and receive statistics for the Ethernet (local network), WAN, or wireless (Internet) interfaces. UNCONTROLLED DOCUMENT RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 52: Connection Status

    The type of component The IP address of the component State The component state — connected or disconnected Online The amount of time it has been connected Disconnect Reason The reason it was disconnected RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 53: Ddns Update Status

    No change — the IP address of the client has not been changed • Error — there is an error with the DDNS update Error If the Status is Error, displays a description of the error. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 54: Dhcp Clients

    Use this page to view the list of LAN DHCP client devices. UNCONTROLLED DOCUMENT Product Information Use this page to view product hardware and software information, such as model number, hardware revision, and the software and boot loader versions. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 55: System Log - Router

    System Log – Router The system log displays router-related events. Depending on the severity, the event is sent to a remote host if remote logging is enabled on the Remote Log – Router page. UNCONTROLLED DOCUMENT RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 56: Configuring Tcp/Ip

    Select Settings and then Control Panel from the pop-up menus to display the Control Panel window: UNCONTROLLED DOCUMENT Double-click the Network and Dial-up Connections icon to display the Network and Dial-up Connections window: RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 57 Connection number Status window is displayed: Click Properties. Information similar to the following window is displayed: UNCONTROLLED DOCUMENT If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 58 Click Protocol on the Select Network Component Type window and click Add. The Select Network Protocol window is displayed: UNCONTROLLED DOCUMENT Click Internet Protocol (TCP/IP). Click OK. The Local Area Connection number Properties window is re-displayed. Be sure the box next to Internet Protocol (TCP/IP) is checked. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 59 Click OK when prompted to restart the computer and click OK again. When you complete the TCP/IP configuration, go to “Verifying the IP Address in Windows 2000 or Windows XP” on page 54. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 60: Configuring Tcp/Ip In Windows Xp

    Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to step 5. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 61 Click Network and Internet Connections to display the Network and Internet Connections window: UNCONTROLLED DOCUMENT Click Network Connections. Skip to step 6. If a classic view similar to below is displayed, double-click Network Connections to display the LAN or High-speed Internet connections. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 62 UNCONTROLLED DOCUMENT Select Properties from the pop-up menu to display the Local Area Connection Properties window: On the Local Area Connection Properties window, select Internet Protocol (TCP/IP) if it is not selected. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 63: Verifying The Ip Address In Windows 2000 Or Windows Xp

    Select Run. The Run window is displayed. Type cmd and click OK to display a command prompt window. Type ipconfig and press to display the IP configuration. A display similar to the following indicates a ENTER normal configuration: RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 64 Wireless If an Autoconfiguration IP Address is displayed as in the following window, there is an incorrect connection between the PC, the RSGu3500, and the Internet: After verifying your connections, type ipconfig /renew and press to renew the IP address. If a valid IP ENTER address is displayed as shown, Internet access should be available.
  • Page 65: Setting Up Your Wireless Lan (Wlan)

    Mixed — 802.11b/g B only 802.11b only — 802.11b+ — G only — 802.11g UNCONTROLLED DOCUMENT Click Save. You must use the Restart Wireless feature in order for your changes to take affect. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 66: Establishing Security For Your Wireless Lan

    Enter the Group Key Interval. Select the Radius Server if the authentication type is remote; if it is local, select Pre-Shared Key. Enter the IP Address, Port, Secret (code), and PSK String. Click Save. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 67: Configuring Wep On The Rsgu3500

    • Enable 128-Bit — We recommend this setting for stronger encryption; it is supported by the Motorola WN825G and WPCI810G wireless adapters and most current wireless adapters Key Type Select the active key (0 to 3). Only one key can be active.
  • Page 68: Creating An Access List For Your Wireless Lan

    UNCONTROLLED DOCUMENT • Only wireless clients configured with your network name can communicate with the RSGu3500 • It is more difficult for unauthorized individuals who scan for unsecured WLANs to access your WLAN RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 69: Troubleshooting

    Phone 1 port on the RSGu3500. Check all other cabling between the modem, the RSGu3500, and the computer. Be No dial tone sure you used the cables provided with the RSGu3500. All Ethernet cables must be straight-through cables. Check the lights on the Front Panel (see page 2).
  • Page 70: Resetting All Of Your Equipment

    You can resolve many installation issues by resetting all of your equipment. To reset all of your equipment: Turn off your computer, RSGu3500 residential gateway, router (if you have one), and DSL or cable modem. Turn the devices back on, one at a time, in this order: •...
  • Page 71: Frequently Asked Questions

    255.255.255.0, and default gateway 192.168.15.1. What is included with the built-in router? The RSGu3500 supports a firewall, RIP, port triggers, advanced ALGs such as RSVP, POP3, SNMP, and streaming media. No separate routers are needed. Is any Quality of Service (QoS) implemented on the RSGu3500 Residential Gateway? Although VoIP service is typically best-effort, the RSGu3500 provides upstream voice prioritization to ensure that upstream voice data has priority over other Web data.
  • Page 72: Glossary

    In a class C IP address, the octets are “network.network.network.host.” The first three octets together represent the network address and the final octet is the host address. In the RSGu3500 LAN default configuration, 192.168.15 represents the network address. In the final octet, the host address can be from 2 to 254.
  • Page 73 (Mbps), usually over twisted-pair wire. Fast Ethernet (100Base-T) provides transmission speeds up to 100 Mbps. F-type connector A type of connector used to connect coaxial cable to equipment such as the RSGu3500. firewall A security software system on the RSGu3500 that enforces an access control policy between the Internet and the RSGu3500 LAN.
  • Page 74 IP An IP address assigned to a computer on the RSGu3500 LAN by the DHCP server on the address RSGu3500 for a specified lease time. Private IP addresses are used by the RSGu3500 LAN only;...
  • Page 75 The bandwidth depends on need and cost, but is usually much lower than for a LAN. For the residential gateway, “WAN” refers to the VoIP and broadband provider networks. World Wide Web An interface to the Internet that you use to navigate and hyperlink to information. RSGu3500 Residential Seamless Mobility Gateway User Guide...
  • Page 76: Software License

    The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software.
  • Page 77 UNCONTROLLED DOCUMENT Visit our website at: www.motorola.com 530644-001 12/06...

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