Problem Solving; Troubleshooting; Further Inquiries - Crestron Cameo C2NI-CB Series Operations & Installation Manual

Cameo Keypads

Problem Solving

Troubleshooting

The table below provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer
service representative.
Keypad Troubleshooting
TROUBLE
The keypad does not
function.
The keypad does not
function. All six
feedback LEDs are on
low.
Keypad does not
function, or does not
function as expected.
However, it reports on
Cresnet at the proper
Net ID.

Further Inquiries

If you cannot locate specific information or have questions after
reviewing this guide, please take advantage of Crestron's award winning
customer service team by calling the Crestron corporate headquarters at
1-888-CRESTRON [1-888-273-7876]. For assistance in your local time
zone, refer to the Crestron website (http://www.crestron.com/) for a
listing of Crestron worldwide offices.
You can also log onto the online help section of the Crestron website to
ask questions about Crestron products. First-time users will need to
establish a user account to fully benefit from all available features.
38 • Cameo Keypads: C2N/C2NI-CB Series
Crestron C2N/C2NI-CB Series
POSSIBLE CAUSE(S)
The wrong power supply is
being used.
The unit is not receiving
power, or is receiving
insufficient power.
There is a loose connection
in the network.
Improper Net ID used.
Not programmed correctly
Operations & Installation Guide - DOC. 6346C
CORRECTIVE ACTION
Use a Crestron power supply.
Verify that the cable plugged
into the NET port is secure.
Verify that the power supply is
correct.
Verify that the cable plugged
into the NET port is secure.
Verify that the Cameo Net ID
matches the Net ID in the
software program.
Use Test Manager to check the
behavior when buttons are
pressed. Revise and reload the
program as needed to correct
the behavior.