Transferring To Voicemail; Transferring A Held Call - Avaya 9600 Series User Manual

6. Transferring Calls
You are able to transfer calls even if all your current call appearance buttons are in use.
1. Press Transfer. The current call is automatically put on hold.
2. Dial the number for the transfer. Alternatively, press Dir to
Redial option, if applicable.
· To complete the transfer, press Complete. You can do this while the call is still ringing.
· Transferring a call while it is still ringing is called an unsupervised transfer.
· Transferring a call after ringing finishes is called a supervised transfer.
· If the transfer destination does not answer or, after answering the call, does not want to accept the call, press
the Cancel soft key.
3. Press Complete to complete the transfer. If the transfer destination does not answer or does not want to accept
the call, press the Cancel soft key.

6.1 Transferring to Voicemail

When set to visual voice mode, the
user or group.
1. With the call connected, press the
2. Dial the extension number of the user or group to which you want to transfer the call.
3. When the number matches a user or group, their name is displayed.
· To transfer the call to the user or group's mailbox, press Select. The caller will hear a few seconds of ringing
and then the mailbox greeting.
· To exit the transfer menu, press Cancel.

6.2 Transferring a Held Call

There are various call transfer scenarios to consider:
1. If you have multiple calls on hold and you want to transfer a connected call to one of the held calls:
· Press the Transfer soft key and use the
When you are satisfied, press Complete to transfer the call while the other held call(s) remain on hold.
2. If you have calls on hold but you want to connect your current call with a new destination:
· Press the Transfer soft key and enter the destination manually using the numerical keypad and press
Complete. Alternatively, press Dir to
applicable.
3. If you have a destination call connected but you wish to refer back to the originating call before completing the
transfer:
· Do NOT press Complete to transfer the destination call as in scenario #2. Select the originating call ('on hold
pending transfer') by pressing its call appearance button. This will place the destination call 'on hold pending
transfer' so that you can notify the originating caller. With the originating call connected, you can now press
Complete to connect the two calls. Held calls that are not pending transfer will not be affected. Moreover, it is
not possible to have more than one call 'on hold pending transfer.'
Note: It is also possible to transfer a held call by
conference. However, if you are the only internal user in the conference, depending on your telephone system's
configuration, dropping yourself might end the conference.
9600 Series User Guide
IP Office 9.0
key can be used to transfer your current call to the voicemail mailbox of another
key. You are still connected to the call and can continue talking.
up and down
select a destination from the directory
starting a conference
select a destination from the directory
arrow keys to select the desired call appearance.
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and then dropping yourself
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or use the
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or use the Redial option, if
from that
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Issue 06e (03 February 2014)