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8. Troubleshooting
Troubleshooting
Problem or error message
No power
Extruder or platform fails to
Extruder or platform fails to
reach operating temperature
reach operating temperature
Material not extruding
Cannot communicate with
Cannot communicate with
printer
Nozzle too cool
Platform too cool
Extruder head has a clicking
Extruder head has a clicking
sound
Others
If the nozzle is blocked, remove the nozzle and clean it.
If the nozzle is blocked, remove the nozzle and clean it.
The extruder and platform are hot. Use gloves when working in this area of
The extruder and platform are hot. Use gloves when working in this area of
The extruder and platform are hot. Use gloves when working in this area of
printer.
printer.
UP Plus 3D Printer User Manual
3D Printer User Manual
Solution
Verify power cord is securely plugged in.
1. Verify printer has initialised. if not, initialise the printer
2. Heater is damaged, replace the heater
Material is stuck in the extruder. See 3.3.3 Maintain (Extrude)
The gap is too wide between the bearing and wire feed rollers.
The gap is too wide between the bearing and wire feed rol
1. Make sure the USB cable is connected to the printer, and to
1. Make sure the USB cable is connected to the printer, and to
the PC
2. Unplug the USB cable, then plug in again.
3. Reset the printer—power off then power on.
power off then power on.
4. Restart the PC
5. Make sure in Device Manager in Windows that the printer
driver is correctly installed.
6. Try with a different USB cable and with a different PC.
6. Try with a different USB cable and with a different PC.
7. If using a USB Hub, try without it.
1. Close the vent door on the extruder head
Close the vent door on the extruder head
2. Check in maintenance of the extruder temperatu
Check in maintenance of the extruder temperature and
contact support.
1. Check in maintenance of the platform temperature
contact support.
1. This means that the drive gear is slipping on the fil
This means that the drive gear is slipping on the fila-
ment. Check the nozzle and column are clean.
ment. Check the nozzle and column are clean.
Contact Technical Support : Support@3DPrintingSystems
v 2013.1.31
4. Troubleshooting
4. Troubleshooting
e the printer
. See 3.3.3 Maintain (Extrude)
ndows that the printer
temperature and
3DPrintingSystems.com
.1.31
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