Xerox Phaser 840 Service Manual page 281

NON-XEROX INK FAILURE CHECK LIST
PERFORM THIS CHECKLIST ONLY IF NON-TEKTRONIX INK IS IN USE
At this time there is insufficient data to support field diagnosis of NXTI failure at the customer site
for the Phaser 860/8200. All NXTI work for the Phaser 860/8200 will be done by Xerox Failure
Analysis Engineering. Service Support Personnel are encouraged to provide FULL AND
COMPLETE documentation packages to assist the Failure Analysis Engineers with any potential
NXTI cases.
A
WHAT TO DO WHEN A NXTI USAGE IS OBSERVED/SUSPECTED IN A PHASER
860/8200 PRINTHEAD.
Provide the customer with the "Customer Alert #6, March 2002" letter.
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If there are weak or missing jets, replace the printhead per normal procedures.
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Check "Non-Xerox/Tektronix Ink" Box on Greentag.
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Be sure to document the brands and lot codes of NXTI being used in the "Initial
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Checklist" section.
Enclose all sample prints, ink samples, and this checklist with the printhead and
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return it to Wilsonville for evaluation.
Enclose a sample of waste ink with the printhead return if possible.
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Xerox Personnel - please provide full documentation in TekLink.
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B
WHAT TO DO WHEN A PHASER 860/8200 PRINTHEAD HAS NXTI-LIKE SYMPTOMS
BUT NO EVIDENCE OF NXTI CAN BE FOUND:
Provide the customer with the "Customer Alert #6, March 2002" letter.
I
If there are weak or missing jets, replace the printhead per normal procedures.
I
Check the "Non-Xerox/Tektronix" Ink Box on Greentag.
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Enclose all sample prints and this checklist with the printhead and return it to
I
Wilsonville for evaluation.
Enclose a sample of waste ink with the printhead return if possible.
I
Xerox Personnel - please provide full documentation in TekLink.
I
Appendix 265