Brother MFC5490CN Service Manual page 93

Error Message Cause
You installed a new ink too quickly
Cannot Detect
and the machine did not detect it.
If you are not using genuine Brother
Innobella™ ink the machine may
not detect the ink cartridge.
An ink cartridge is not installed
properly.
One or more of the ink cartridges
Cannot Print
are empty. The machine will stop all
Replace XX Ink
print operations. While memory is
available, black & white faxes will
be stored in the memory. If a
sending machine has a color fax,
the machine's 'handshake' will ask
that the fax be sent as black &
white. If the sending machine has
the ability to convert it, the color fax
will be stored in the memory as a
black & white fax.
The machine has a mechanical
Clean Unable
problem.
XX
—OR—
A foreign object such as a clip or
ripped paper is in the machine.
Close Ink Cover The ink cartridge cover is not
completely closed.
Poor telephone line quality caused
Comm.Error
a communication error.
The scanner cover is not closed
Cover is Open
completely.
Data Remaining Print data is left in the machine's
memory.
The other person or other person's
Disconnected
fax machine stopped the call.
The document was not inserted or
Document Jam
fed properly, or the document
scanned from the ADF was too long.
DR Mode in Use The machine is set to Distinctive
Ring mode. You cannot change the
Receive Mode from Manual to
another mode.
Action
Take out the new ink cartridge and re-install it
slowly until it clicks.
Use a new Genuine Brother Innobella™ ink
cartridge. If the error message is not cleared, call
Brother Customer Service.
Take out the new ink cartridge and re-install it
slowly until it clicks.
Replace the empty ink cartridges.
Open the scanner cover and look inside the
machine for foreign objects and paper scraps. If
the error message continues,
faxes or Fax Journal report before disconnecting
the machine so you will not lose any important
messages.
Then, disconnect the machine from the power
for several minutes, then reconnect it.
Firmly close the ink cartridge cover until it clicks.
Send the fax again or connect the machine to
another telephone line. If the problem continues,
call the telephone company and ask them to
check your telephone line.
Lift the scanner cover and then close it again.
Press Stop/Exit. The machine will cancel the job
and clear it from the memory. Try to print again.
Try to send or receive again.
Take out any paper from the ADF that is not
jammed.
If document is jammed in the top of the ADF
unit, open the ADF cover.
If document is jammed inside the ADF unit,
lift the document cover. Then, pull the jammed
document out to the right.
Set Distinctive Ring to off.
4-3
transfer your
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