Transferring Calls; Performing A Consultative Transfer - Polycom SoundStation IP 5000 User Manual

Transferring Calls

Performing a Consultative Transfer

Delete Existing Conference - (Option 3):
Enter your extension then press # .
1.
Enter your password then press # . (Voicemail Password)
2.
Enter the conference ID you want to delete then press # .
3.
A call can be transferred in one of three ways:
• Consultative transfer—You have the option of either talking to the party
to whom you are transferring the call, or you can choose not to talk to the
party, and complete the transfer when you hear the party's ring-back
sound.
— Performing a Consultative Transfer
• Blind transfer—The call is automatically transferred after you dial the
number of the party to whom you want to transfer the call. You do not
have the option of talking to the party.
— Performing a Blind Transfer
• Attended transfer—The parties are automatically connected to each other
after you exit a conference.
— Set up a conference call and then end your participation. For more
information, see
Conferences on page 3-8.
Perform a consultative transfer if you want to talk to the party to whom you
are transferring the call. Or, you can choose not to talk to the party. In this case,
you wait for the party's ring-back sound, and then transfer the call.
To transfer a call:
During a call, press the Trnsfer soft key. The active call is placed on hold.
1.
Place a call to the party to whom you want to transfer the call. See
2.
Calls on page 3-2.
When you hear the ring-back sound, press the Trnsfer soft key. The
3.
transfer is complete.
If you want to talk privately to the person to whom you are transferring
the call before the transfer is complete, wait until the person answers the
call, talk to the person, and then press the Trnsfer soft key.
To cancel the transfer before the call connects, press the Cancel soft key.
on page 3-10.
on page 3-11.
Setting Up Conferences on page 3-6 and Ending
Placing
3 - 10