Access To Screens And Systems; Calling - Polycom SoundStation IP 5000 User Manual

Access to Screens and Systems

Symptom
There is no response when you
press a feature key.
The display shows "Network Link
is Down."

Calling

Symptom
There is no dial tone.
Problem
The phone is not in an active
state.
The network cable is not properly
connected.
Problem
Power is not correctly applied to
the phone.
Corrective Action
Try the following:
• Press the keys more slowly.
• Call the phone to confirm that inbound
call display and ringing is normal. If
successful, try to press feature keys
within the call to access the Directory
or Buddy Status screens, for example.
• To confirm the line is actively
registered to the call server, press the
Menu key, and then select Status >
Lines > Line Information. From the
Line Information screen, verify that
your phone line is registered.
• To attempt re-registration with the call
server, reboot the phone. For more
information, see your system
administrator.
See Power and Startup on page 4-2.
Corrective Action
Verify that power is correctly applied to the
phone:
• Check that the display is illuminated.
• Ensure the network cable is inserted
properly on the underside of the
phone. (Try unplugging and
re-inserting the cable.)
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