Displays - Polycom SoundStation IP 5000 User Manual

Symptom
There is no audible ring tone.
A "hollow" phone icon,
displays at the top of the screen.

Displays

Symptom
There is no display.
The display is incorrect.
The display has bad contrast.
The display is flickering.
Problem
Ringer volume is low, or the
Ring Type is set to Silent Ring.
Outbound or inbound calling is
unsuccessful.
, The phone is not registered to a
server.
Problem
Power is not correctly applied to
the phone.
The contrast needs adjustment.
Certain types of older fluorescent
lighting cause the display to
appear to flicker.
Corrective Action
Verify ringer volume and Ring Type:
• To adjust the ringer volume, press
either of the volume keys when the
phone is in the idle state.
• Check that the Ring Type is not set to
Silent Ring. (See Updating the Ring
Tone on page 2-7.)
Place a call to the phone under
investigation. Check that the display
indicates incoming call information.
Ask your system administrator to register
the phone to a server.
Corrective Action
Verify that power is correctly applied to the
phone:
• Check that the display is illuminated.
• Ensure the network cable is inserted
properly on the underside of the
phone. (Try unplugging and
re-inserting the cable.)
• If your phone uses Power over
Ethernet (PoE), have your system
administrator check that the switch is
supplying power to the phone.
Adjust the screen contrast. (See
the Display Contrast on page 2-5.)
Try the following:
• Move the phone away from the lights.
• Replace the lights.
Updating
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