Polycom VVX 500 - Business Media Phone Quick Reference Guide

Also See for VVX 500:

User manual (133 pages)

Training manual (16 pages)

Admin manual (11 pages)

Table of Contents

Contents

1 About the Touchscreen
2 Phone Views
3 Home View
4 Lines View
5 Calls View
6 Active Call View
7 Entering Data
8 About Calls
9 Placing Calls
10 Answering Calls
11 Ending Calls
12 Ending Calls
13 Transferring Calls
14 Forwarding Calls
15 Placing Conference Calls
16 Favourites
17 Viewing Recent Calls
18 Contact Directory
19 Muting the Microphone
20 Using Do Not Disturb
21 Adjusting Volume
22 Updating Ringtones
23 Documents / Resources
- 23.1 Download manual

Polycom VVX 500 - Business Media Phone Quick Reference Guide

For phones running Polycom® UC Software 4.0.1 or later
Configurations vary and the screen displays used in this guide may not reflect those on your phone. See your system administrator for more information. For detailed information on how to use your phone, see the User Guide for the Polycom VVX 500 Business Media Phone available from the VVX 500 Support Web page.

About the Touchscreen

Tap to select and highlight screen items. To scroll, touch the screen, and swipe your finger up, down, right, or left. To go back to a previous screen, tap Back.

Phone Views

Your phone has four main Views: Home, Calls, Active Call, and Lines View (the default). To change Views:

For Home View, press .
From Home View, press to display either Lines,
Calls, or Active Call View.
To switch between Lines View and either Calls or
Active Call View, swipe the screen.

Home View

Home View displays icons you can tap to access phone functions.

Home View Step 1

Touch and hold to display fewer icons. Touch and hold or swipe the screen to display more icons. From Home View, tap the phone Line to display your phone Lines and Favorites—contacts you can dial by tapping their name. To go back, tap Close.

Home View Step 2

Lines View

Lines View displays phone Lines, Favourites, and soft keys.

Lines View

If your phone is idle, you can:

Tap the phone Line to access the Dialer.
Swipe to switch between Lines View and the Browser (if applicable).

Calls View

Calls View displays a list of all your calls.

Calls View

Call colour indicates status:

Dark green - Active call.
Dark blue - Incoming and held calls.
Bright green - Active call is highlighted.
Bright blue - Incoming or held call is highlighted.

Tap a call to highlight it. The soft keys apply to the highlighted call.

Active Call View

If a phone Line has only one call—and it's active—you can access Active Call View.

Active Call View

Entering Data

Use the onscreen keyboard or the dialpad keys to enter information. To backspace, tap .
To use the onscreen keyboard, tap .
To type with the dialpad keys, press a key repeatedly to view the character options and stop to select.
To type other characters, tap Encoding or Mode. When using the dialpad keys, use the 1, *, 0, and # keys.

About Calls

Only one call can be active at one time. You can use the handset, speakerphone, or headset for calls. During a call, you can change modes by picking up the handset, or by pressing or .

Tip: Returning to Your Calls
If you navigate away from your call(s), tap to see Active Call or Calls View again.

Placing Calls

Pick up the handset, or press or . Enter the phone number, and tap .
From Lines View: Tap the phone Line, enter the phone number, and tap .
From Home View: Tap New Call, enter the phone number, and tap .

Timesaver: Placing Calls Quickly
Tap a recent call or Favourite, or tap a contact's phone number in the Contact Directory.

Answering Calls

Press or tap Answer, pick up the handset, or press .
To answer a new call while on an active call, tap Answer. The current call will be held.

Ending Calls

To end an active call, replace the handset, press , or press . Or, tap End Call. To end a held call, navigate to Calls View and highlight the held call. Tap Resume, and tap End Call.

Ending Calls

From Lines, Calls, or Active Call View, tap Hold. If you're in Calls View, remember to highlight the call first. To resume a held call, tap Resume from either Lines or Calls View.

Transferring Calls

From Lines, Calls, or Active Call View, tap Transfer, and call the other party. When you hear the ringback sound, or after you talk with the other party, tap Transfer.

Forwarding Calls

To enable call forwarding, tap Settings from Home View, and tap Features > Forward. Tap the forwarding type to enable, type a forwarding number, and tap Enable.
To disable call forwarding, tap Settings from Home View, and tap Features > Forward. Tap the forwarding type to disable, and tap Disable.
To enable per-call forwarding: As your phone rings, tap Forward, enter the forwarding number, and tap Forward.

Placing Conference Calls

Call the first party. From Lines, Calls, or Active Call View, tap Confrnc. Dial and connect with the other party, and tap Confrnc. From Lines or Calls View, you can:

Tap Hold to hold the conference.
Tap End Call to end the conference.
Tap Manage to manage each participant (if available).
Tap Split to end the conference and hold all participants.

Timesaver: Placing Conference Calls
If you have an active and held call, tap Join to set up a conference.

Favourites

Favourites are contacts you call most often. Favourites display in your Favourites list and Lines View. They also display when you tap the phone Line in Home View.

To view your Favourites list: Tap New Call from Home View, and tap Favourites
To make a contact a Favourite Navigate: to your Contact Directory and tap the contact. Tap Add to Favourites, and tap Yes to confirm.
To dial a Favourite: Tap the Favourite from Lines View or your Favourites list.
To reorder your Favourites list: Update the contact's Favourite Index number in the Contact Directory.

Viewing Recent Calls

To view your Recent Calls list, tap New Call from Home View, and tap Recent. From the Recent Calls list, tap to sort and order calls, tap to display only certain calls, or tap a call record to call the person.

Timesaver: Viewing Recent Calls
Tap from Lines, Calls, or Active Call View.

Tip: Saving Recent Callers to Your Directory
From your Recent Calls list, tap next to the call, and tap Save. Enter additional information and tap Save.

Contact Directory

To view your Directory: Tap Directories from Home View. If a Corporate Directory is on your phone, tap Contact Directory on the Directory screen.
To add a contact: Navigate to your Contact Directory and tap . Type the contact's information, and tap Save. To make a contact a Favourite, enter a Favourite Index number.
To update contact information: Navigate to your Contact Directory and tap the contact. Tap , update the contact's information, and tap Save.
To delete a contact: Navigate to your Contact Directory and tap the contact. Tap , and tap Yes to confirm.
To search for a contact: Navigate to your Contact Directory and tap Search. Enter search criteria, and tap Search.
To dial a contact from your Directory: Navigate to your Contact Directory and tap the contact. From the contact's information screen, tap the contact's phone number.

Tip: What Does a Green Star Mean?
A green star, , indicates a Favourite.

Muting the Microphone

During a call, press so other parties can't hear you. To disable Mute, press again.

Using Do Not Disturb

To disable ringing, tap Settings from Home View, and tap Features > Do Not Disturb. Tap Enable or Disable.

Adjusting Volume

To change call volume, press during a call. To change the ringer volume, press when the phone is idle or ringing.

Updating Ringtones

To change the incoming call ringtone, tap Settings from Home View, and tap Basic > Ring Type. Tap the ringtone you want.
To set a ringtone for a contact, navigate to your Contact Directory and tap the contact. Tap , update the contact's ring type, and tap Save.