3Ware 9650SE-2LPML User Manual page 238

Chapter 12. Troubleshooting
0002 Degraded unit
0003 Controller error occurred
228
See Also
For how to collect the system logs, see
article.aspx?id=12278
For more information regarding FreeBSD installation, see KB articles 14850:
http://www.3ware.com/kb/article.aspx?id=14850
Event Type
Error
Cause
An error was encountered and the unit is now operating in degraded (non-
redundant) mode. This is usually due to a drive failure or the physical removal
of a drive from a redundant unit.
Action
Check hardware connections and reseat the drive or drives. Rescan the
controller from 3DM or CLI to see if the unit has been restored. If you are
able to restore the unit before any data has been written to the unit, a rebuild
will not be necessary. If the unit remains degraded, replace the missing or
dead drives and initiate a rebuild.
See Also
"About Degraded Units" on page 137
"Rebuilding Units" on page 150
Event Type
Error
Cause
The 3ware RAID controller has encountered an internal error.
Action
Please collect log files and contact AMCC Customer Support, as a
replacement board may be required. Technical support is at
http://www.3ware.com/support/index.asp
http://www.3ware.com/KB/article.aspx?id=12278.
http://www.3ware.com/kb/
. Information on collecting logs is at
3ware Serial ATA RAID Controller User Guide