Problems In 3Dm And 3Bm - 3Ware 9650SE-2LPML User Manual

Problems in 3DM and 3BM

www.3ware.com
A 3ware RAID controller does not show in the list of controllers
You may not have the most recent driver for your controller.
To find out the driver version currently installed, see "Determining the
Current Version of Your 3ware Driver" on page 163
Current drivers are available for download on the 3ware website at
http://www.3ware.com/support/download.asp.
I am booting up my system and a drive is not showing up in the
startup screens, in 3BM, or in 3DM
This could be due to one or more of the following:
• Defective cable
• Defective drive
• Defective RAID cage/chassis slot
• Poorly seated drive
• Poorly connected power cable
• Poorly connected data cable
• Defective port on the 3ware controller
If a port that previously showed up at port 1 does not show up, try the
following:
1 Power the system down, then reseat the drive in the slot, reseat the data
cable, and reseat the power cable.
2 Power the system back up.
3 If the drive still does not show up in 3DM or 3BM, then swap the drive at
port 1 with a drive on another port.
4 If the drive now shows up on the new port, and the new drive on port 1
does not, then the drive is OK. The problem could be the controller port,
the cable, the power connector, or the RAID cage/chassis slot.
5 Change each of these things, one at a time
• Try a different port on the controller
• Try a different data cable
• Power the drive with a different power connector from the power
supply
• Try connecting the drive directly to the motherboard, bypassing the
RAID cage/chassis slot
If the drive shows up, then you will know which hardware was defec-
tive.
If the drive still does not show up, contact 3ware Technical Support.
Problems and Solutions
223