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USER GUIDE
Cisco SPA302D Mobility Enhanced Cordless Handset

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  • Page 1

    USER GUIDE Cisco SPA302D Mobility Enhanced Cordless Handset...

  • Page 2: Table Of Contents

    Using Call Waiting Transferring a Call Redialing a Call Placing a Three-Way Conference Call Picking Up a Call Parking a Call Managing Missed Calls Using the Intercom Feature Viewing the Call History Cisco SPA302D Mobility Enhanced Cordless Handset User Guide...

  • Page 3

    Changing Handset Settings Upgrading the Handset Software Performing a Factory Reset Viewing Phone Information Advanced Handset Configuration Options Troubleshooting the Cisco SPA302D No Network Message Unresponsive Handset Appendix A: Where to Go From Here Cisco SPA302D Mobility Enhanced Cordless Handset User Guide...

  • Page 4

    Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

  • Page 5: Chapter 1: Getting Started

    • Locating Handsets Overview The Cisco SPA302D Mobility Enhanced Cordless Handset is part of the Cisco Small Business voice endpoint product portfolio. The Cisco SPA302D provides wireless phone service using the DECT standard. It provides both standard and business-class phone features, such as multi-line support, conferencing, call pickup, call park, and accessing voicemail.

  • Page 6: Understanding Your Cisco Spa302d

    Getting Started Understanding Your Cisco SPA302D Understanding Your Cisco SPA302D Use the following illustration and table to identify the parts of your phone. Figure 1 Cisco SPA302D Mobility Enhanced Cordless Handset Phone Components Description Earphone speaker. Handset display. Right softkey—Press the softkey to perform the action shown in the lower right of the handset display.

  • Page 7

    4-way navigation keypad—Press the arrow buttons to move up, down, left, or right through menus displayed on the handset. Center Select button. Headset port. Speakerphone speaker. Cisco SPA302D Mobility Enhanced Cordless Handset User Guide...

  • Page 8: Cisco Spa302d Display Screen

    Cisco SPA302D Display Screen Your phone screen displays the following information: Description Date and time—The date and time are obtained from the Cisco SPA232D, but can be updated manually from the handset. To change the date and time, see Configuring the Date and Time, page DECT signal strength—Reflects the handset registration status to the...

  • Page 9: Turning The Handset On And Off

    Redial—Press to dial the last number called. • Intercom—Press to call another Cisco SPA302D that is registered to the same Cisco SPA232D. Choose the handset from a list and press the center Select button. • Parked Calls—Retrieve a parked call. See “Parking a Call”...

  • Page 10: Navigating Through The Phone Menus

    These buttons also provide other options such as Cancel and Back, depending on the phone menu that you are viewing. On the Cisco SPA302 handset, press the Select button in the center of the 4-way navigation keypad to access additional phone functions.

  • Page 11: Display Screen Icons

    A call is coming in to the phone. Missed call An incoming call was not answered. See Managing Missed Calls, page Mute The phone speaker is muted. Appears during an active call. See Adjusting Handset Volume and Muting, page Cisco SPA302D Mobility Enhanced Cordless Handset User Guide...

  • Page 12: Entering Numbers And Text In Fields

    Upgrading the Handset Software, page Entering Numbers and Text in Fields Some fields on the Cisco SPA302D require you to enter numbers and text by using the keypad. In general, the following guidelines apply: • Use the keypad to enter numbers and characters, pressing the key multiple times to select the correct number or letter.

  • Page 13: Installing The Cisco Spa302d

    1. Install and configure the Cisco SPA232D Mobility Enhanced ATA. See the Cisco SPA232D Quick Start Guide and User Guide for more information. 2. Insert batteries into the Cisco SPA302D and charge for a minimum of 10 hours. See Charging the Handset, page 3.

  • Page 14: Charging The Handset

    If the batteries are not charged, the handset turns on when it is placed into the charging cradle. Use only size AAA Ni-MH 800 mAh (1.2V) rechargeable batteries in the Cisco CAUTION SPA302D handset.

  • Page 15: Registering The Handset To The Cisco Spa232d Mobility Enhanced Ata

    Install and configure the Cisco SPA232D. See the Cisco SPA232D Quick Start STEP 1 Guide for more information. On the Cisco SPA302 handset, press the Select button in the center of the 4-way STEP 2 navigation keypad. Using the navigation arrow buttons, scroll to the Settings icon and press the STEP 3 center Select button to select it.

  • Page 16: Deregistering The Handset

    Deregistering the Handset To remove the association between the Cisco SPA302D handset and the Cisco SPA232D base station, you must deregister the handset. On the Cisco SPA302 handset, press the Select button in the center of the 4-way STEP 1 navigation keypad.

  • Page 17: Locating Handsets

    Locating Handsets To locate handsets that may have been misplaced, you can have all handsets registered to the Cisco SPA232D receive a ringing “locator call.” To page all handsets, on the Cisco SPA232D, briefly press the Page/Registration button until the green status light flashes slowly.

  • Page 18: Chapter 2: Using Your Cisco Spa302d

    Using Your Cisco SPA302D This chapter describes how to use your Cisco SPA302D. It includes the following sections: • Placing a Call, page 15 • Adjusting Handset Volume and Muting, page 15 • Answering or Ignoring a Call, page 16 •...

  • Page 19: Placing A Call

    To mute the handset microphone, press the Mute button on the handset. The mute icon appears at the top of the handset display. Cisco SPA302D Mobility Enhanced Cordless Handset User Guide...

  • Page 20: Answering Or Ignoring A Call

    If Call Waiting is enabled, while on a call, a beep tone will alert you of a second incoming call. To answer the call, press the Left softkey to select Answer and put the first call on hold. To ignore the call, press the Right softkey to select Ignore. Cisco SPA302D Mobility Enhanced Cordless Handset User Guide...

  • Page 21: Transferring A Call

    STEP 1 Scroll to Transfer and press the Select button. STEP 2 Enter the number to which to transfer. The Cisco SPA302D automatically dials the STEP 3 number. You can transfer before the called number answers, or you can wait to speak to the STEP 4 called number.

  • Page 22: Placing A Three-way Conference Call

    You can park a call on a designated line (“parking lot”) so that another person in your office can retrieve the call. The call is active until it is unparked or the caller hangs up. Cisco SPA302D Mobility Enhanced Cordless Handset User Guide...

  • Page 23: Managing Missed Calls

    (for example, 100). The call is then parked on that line, and the caller hears music-on-hold or messages. To unpark a call from another Cisco SPA302D: From the main display, press the Options softkey. STEP 1 Select Parked Calls.

  • Page 24: Using The Intercom Feature

    The intercom feature allows you to directly dial another handset that is registered to the same Cisco SPA232D. To use the intercom feature, press the Options softkey and choose Intercom. Choose the handset you want to call from the list and press the center Select button.

  • Page 25: Using Contacts

    Cisco SPA232D. When a shared contact is entered from a handset, the contact is made available to all handsets registered to the same base station. You can configure up to 100 private contacts and 50 shared contacts on the Cisco SPA302D.

  • Page 26: Configuring Call Settings

    • Block Caller ID—Prevents your Caller ID information from being sent when placing a call. • Block Anonym Call—Blocks incoming calls to your handset from callers who have blocked their Caller ID. Cisco SPA302D Mobility Enhanced Cordless Handset User Guide...

  • Page 27: Configuring And Using Speed Dials

    Be sure to enter any steering digits, access codes, or area codes needed. Press the center Select button to save the speed dial and return to the main STEP 3 display screen. Cisco SPA302D Mobility Enhanced Cordless Handset User Guide...

  • Page 28: Managing Speed Dials

    Configuring Call Forwarding You can forward all calls to another phone number, forward calls when your phone is busy, or forward calls to another phone number when there is no answer at your phone. Cisco SPA302D Mobility Enhanced Cordless Handset User Guide...

  • Page 29: Choosing The Default Outgoing Line

    STEP 5 Choosing the Default Outgoing Line You can configure the outgoing line for calls made from the Cisco SPA302D. For example, you can select one of the ten DECT Lines or the PSTN (phone) line as the outgoing line. The default outgoing line is the first line chosen when an outgoing call is made from the Cisco SPA302D.

  • Page 30: Viewing The Line Status

    Settings menu: • Handset Registration—See “Registering the Handset to the Cisco SPA232D Mobility Enhanced ATA” section on page • Network Settings • SIP Settings • Ringtones • Tones • Backlight Settings Cisco SPA302D Mobility Enhanced Cordless Handset User Guide...

  • Page 31: Configuring Network Settings

    • Static IP—Choose this setting if you need the Cisco SPA302D to have an assigned IP address that does not change. Enter the IP address, subnet mask, gateway address and DNS server addresses.

  • Page 32: Sip Settings

    You should only change this setting if advised to do so by your phone system NOTE administrator. Only DECT Line 1 is configurable from the Cisco SPA302D handset. Additional DECT Lines for VoIP are configurable by an administrator on the Cisco SPA232D.

  • Page 33: Configuring Keypad And Call Park Tones

    Press Save. STEP 3 Configuring the Date and Time The handset date and time is synchronized with the Cisco SPA232D. You can also enter the date and time manually from the handset. To configure the date and time from the handset: From the Settings menu, choose Date/time.

  • Page 34: Changing Handset Settings

    Changing Handset Settings A unique handset name can be defined which is reflected in the upper right corner of the display. The handset name is used to identify the SPA302D with the Intercom and handset deregistration. To change the handset name, display language, and input language: From the Settings menu, choose Handset Settings.

  • Page 35: Performing A Factory Reset

    If the upgrade fails, press Reset to reboot the handset. Check the status lights on NOTE the Cisco SPA232D to make sure the unit is powered on and functioning. Repeat the upgrade. If the upgrade continues to fail, contact your phone system administrator.

  • Page 36: Advanced Handset Configuration Options

    DECT and PSTN lines). Advanced Handset Configuration Options You can configure some of the Cisco SPA302D handset options using the web- based configuration utility. The Cisco SPA302D does not have its own configuration utility, but is part of the configuration utility for the Cisco SPA232D.

  • Page 37: Troubleshooting The Cisco Spa302d

    1. Make sure the Internet connection is active. 2. Check the cable connecting the WAN interface of the Cisco SPA232D to the Internet source (for example, the cable modem) to make sure it is functional. 3. Reboot the Cisco SPA232D.

  • Page 38: Appendix A: Where To Go From Here

    Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of your Cisco SPA302D Mobility Enhanced Cordless Handset. Support Cisco Small Business Support www.cisco.com/go/smallbizsupport Community Online Technical Support and www.cisco.com/support Documentation (Login Required) Cisco Small Business Support www.cisco.com/go/smallbizhelp...

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