Problem Solving - Compuprint 9050 Quick Installation And Setup Manual

Maint tenance - Cl eaning the
Periodic c cleaning will h help keep your p
will alw ays provide opt timal performan
1. Turn off the printer.
2. Unpl ug the power co ord.
3. Wait at least 15 min utes for the prin
procedu ure
Cleanin ng inside the P Printer
Every fe ew months, use e a soft brush an
dust, rib bbon lint, and pi ieces of paper.
prevent t the ribbon from m going into the
dust fro om around the p print head and in
Cleanin ng the outside covers
Clean t he outside of th he printer with a
not use e any spray-type e or chemical cle
Do not put any liquids or spray near th
stains o on the cover, us se a commercia
Do not use an abrasive e cloth, alcohol,
becaus se they may cau use discoloration
Attenti on: Do not allow w any staples, p
to fall in nside the printer r.
Pin n
Staple
Probl em Solving
Using s status code an nd problem list
When a a problem with the printer occ
code a and message. The message
problem m and gives a re ecommended a
Status Code and Mes ssages Display
Find th he code listed in numeric ord
perform m the steps to fi x the problem. O
can tak ke action are inc cluded.
Note: If f you get a code e that you cann
code a nd run the job a again. If you get
No Sta tus Code Disp lays
Scan th he "Problem list index" hereafte
beside the problem. F Find your probl
page to o the "Solution" and perform th
If you still cannot cor rrect the situati
second ds, and turn on n the printer. I
service e.
Status s codes and d recovery a
Display y Message Recovery Ac
Indication: The
A.G.A. NO OT OPER
operating.
ADJUST THE GAP
Solution: Press th
Adjust the print h
Select the print
'Program Menu'
Rom.
BUFFER OVERFLOW Indication:Buffer
CHARAC CTER LOST Solution:Turn the
PROGRAM and
buffer. Check the
the User's Guide
DATA SE ET OFF Indication: Buffer
Solution: Turn the
PROGRAM and
buffer. Check t
See the User's G
Indication: If this
NVM CHA ANGE
on, an NVM erro
REMOVE E PAPER
Solution: Turn th
not solved call S
PAPER J AM Indication: A pap
CHECK A ALL PATHS Solution: Check
key
PRINT IN TEGRITY Indication: Print h
Solution: Check
MAN1 10xxxR01
printer
printer in top co ndition so that it
ce. Before you clean the printe
nthead to cool b before starting th
nd a vacuum cle eaner to remove
Remove the rib bbon cartridge to
vacuum cleane er. Vacuum any
n the printer cav vity.
damp cloth and d mild soap. Do
eaners anywhe re on your printe
he air vents. For r stubborn ink
l mechanic's ha and cleaner.
paint thinner, o or similar agents
n or scratching.
paper clips, or s small metal piec
Clip
Tear
F Fol
Fore eign
mate erial
tings
urs, the printer displays a stat
e on the displ lay identifies t
action.
ys
der on the follo owing pages a
Only codes on w which an operat
not find in this s ection, record t
t the same code e, call for service
er and go to the page listed
em in the char rt, read down t
e recommended d recovery actio
ion, turn off the e printer, wait
If the problem persists, call f
actions
ction
automatic gap adju ustment (A.G.A) is
he ONLINE key to re eset the error conditio
head gap to a fixed d istance.
head fixed gap adju ustment function in
. See the User's Gu ide you find on the C
overflow.
e printer off and o n again, or press
ON LINE key suc ccessively to clear
e printer SERIAL INT TERFACE settings. S
you find on the CD- Rom.
r overflow.
e printer off and on a again, or press the
ON LINE key suc ccessively to clear
the printer SERIAL INTERFACE settin
Guide you find on the e CD-Rom.
s error is displayed d during the printer po
r condition occurs.
he printer off and on again. If the problem
Service
per jam occurs in a pa aper path.
all the paper paths and press the ON L
head movement is bl ocked.
ribbon cartridge in stallation and for o
RIB BBON BLOCKED
CH HECK RIBBON
INT TERLOCK ERROR
CH HECK INSERTION
NO O PATH AVAILABLE
Tr roubleshoot
Ca auses are listed for ea
t
Fo orms problems
er:
Pro oblem: Forms buck
1. T The right tractor is ad
So olution: Move the righ
his
the center of the trac
2. T The printer is not at t
Solution: Move the p
path or move the pri
e
path.
3. T The forms supply is n
o
Solution: Move the fo
y
4. T The forms supply is n
Solution: Reposition
5. T The forms are catchi
Solution: Remove th
o
Note: As the forms r
er.
6. T The ribbon is twisted
Solution: Check the
7. T The forms contain ex
Solution: Store the f
s
printer area for 24 ho
8. T The forms are defect
So olution: Try unloadin
ces
re quirements specified
Gu uide.
Pro oblem: Forms do no
1. T The Automatic Form
using needs to be ch
Solution: See the pr
panel under "Printer
2. T The ribbon is twisting
3. Y You are using thick m
So olution: See the proce
pa nel (see "Printer Setu
Pro oblem: Forms do no
1. T The forms do not sta
Solution: Use the rec
Note: Up to 101,6 m
decreasing the ability
2. T The forms do not sta
So olution: Check for obs
obs struction, remove or
3. T The forms do not me
So olution: Yhe forms ma
and d maintenance" in th
tus
4. T The form contain exc
the
So olution: Store the form
ho urs.
No ote: Forms stack best
len ngth is outside this ra
and
5. Form are too dry.
So olution: condition the
tor
te mperature and humid
Ch haracters are off reg
the
1. T The first print positio
So olution: Check your s
e.
(se ee "Printer Specificat
Pr rint quality and
Pro oblem: Unreadable
the
1. T The ribbon is dry or w
on.
So olution: Check the ribb
2. T The Automatic Form
10
using needs to be d
for
So olution: See the proce
adj justments" in the Use
3. Poor quality multiple
So olution: Try new forms
4. Bidirectional adjustm
So olution: See the pr
not
adj justment" in the User
5. Forms thickness exc
on.
So olution: Use forms th
Us ser's Guide).
the
Pro oblem: Missing dot
CD-
1. T The ribbon is worn
So olution: Check the ribb
2. T The ribbon is twisted
the
So olution:Straighten the
the
3. T The Automatic Form
See
using needs to be
So olution: Set the proce
pa nel (see "Printer Adju
Pro oblem: Ribbon smu
the
1. T The ribbon is twisted
ngs.
So olution: Try to moving
the e ribbon advance kno
ower
2. T The Automatic Form
using needs to be
m is
So olution Set the proced
(se ee "Printer Adjustmen
3. T The ribbon cartridge
LINE
So olution: Replace the r
4. A A new ribbon is over
So olution: Replace the r
other
Pro oblem: Printing is t
4
possible b blockages to the Prin
Indication: : The ribbon of the
Check the e ribbon. Press the O
condition.
Indication: : Top area cover not
Solution: I Install the top area co
E Indication: : An electromechani
paths.
Solution: C Call Service.
ting
ach problem in order r of priority.
s
kle, twist, jam, or tra actor holes tear
djusted incorrectly.
ht tractor to obtain pr roper forms tension.
ctor holes.
the edge of the table e.
printer to the front ed dge of the table if ha
nter to the rear edge e of the table if havin
not below the level of of the printer.
orms supply to the flo oor or on a shelf belo
not aligned with the p printer.
the forms supply so that the forms feed
ng on the carton edg ge.
e uneven carton edg ges, or remove the fo
each the bottom of th he box, this problem
or folded.
ribbon for folds or tw wists.
xcessive moisture.
forms in a cool, dry place before using
ours.
tive or does not meet et specifications.
g the forms and th hen reloading forms
d under "Supplies, op ptional features, and
ot feed past printhe ead
s Thickness Adjustm ment (AFTA) setting f
hanged.
rocedure for adjustin ng the forms thickne
adjustments" in the U User's Guide.
g or olding. Solution: Replace the ribbon.
multiple-part forms.
edure for setting perfo foration safety to Ena
up" in the User's Guid de).
ot stack correctly
ack correctly on the ta able behind the print
commended table siz ze (see "Printer Spec
m (4 in.) of forms ma ay stack on the table
y of the forms to stac ck correctly.
ack correctly in the ou utput rack on the tab
structions to the form ms path (cables, cords
relocate it.
eet specifications.
ay be outside nomina al specifications (see
e User's Guide").
cessive moisture
ms in a cool, dry place ce before using them
t when the forms are e 203.2 to 304.8 mm
nge, operator assista ance may be require
forms for 24 hours s or more at the m
dity setting.
gistration
n I adjusted incorrect ctly.
ettings for the left ma argin, tear position a
tions" in the User's G Guide).
d ribbon proble ems
characters
worn.
bon and replace it if i it is dry or worn.
s Thickness Adjustm ment (AFTA) setting f
decreased. Paper m must be loaded for t
edure for adjusting th he AFTA through the
er's Guide).
-part forms.
s (Fast Draft)
ment needs to be mad de.
ocedure for setting g the bidirectional
r's Guide).
eeds forms specifica ations.
hat meet specificatio ons (see "Continuou
s or irregular chara acters
bon for wear; replace e it if necessary.
or folded.
ribbon.
s Thickness Adjustm ment (AFTA) setting f
changed. Paper mu ust be loaded for th
dure for adjusting the e forms thickness se
ustments" in the Use er's Guide).
udging forms
or folded.
g the printhead back and forth while turn
ob does not turn, repl lace the ribbon.
s Thickness Adjustm ment (AFTA) setting f
increased. Paper m must be loaded for t
dure for adjusting the e forms thickness set
nts" in the User's Gui ide).
is defective
ibbon cartridge.
-inked.
ibbon.
oo light or partial c characters print
90 050‐9065‐90
t head carriage.
e cartridge isblocked d. Solution:
ON LINE key to rese et the error
installed
over
ical failure occurs in n the paper
The tractor pins shou uld be in
aving problems with front forms
ng problems with the e rear forms
ow the level of the pr rinter.
evenly.
orms from the carton .
can occur more ofte en.
them, or store the fo orms in the
s. Forms should me eet the
maintenance" in the User's
or the paper source y you are
ss setting through th he operator
abled through the ope erator
er.
cifications" in the Use er's Guide).
behind the printer w without
le.
s, or other items). If y you find an
"Supplies, optional f features
or leave in the printe er for 24
(8 to 12 in.) long. If th he form
ed.
anufacturer recomm mended
and the paper load p position
or the paper source y you are
his adjustment to be e effective.
operator panel (see "Printer
adjustment (see "B Bidirecional
us Forms specificatio ons" in the
or the paper source y you are
his adjustment to be e effective.
tting through the ope erator
ing the ribbon advan nce knob. If
or the paper source y you are
his adjustment to be e effective.
tting through the ope rator panel
080‐9300 Plu us‐QSG