Epson FILMSCAN 200 User Manual page 139

Internet URL http://www.epson.com.au
Access the EPSON Australia World Wide Web pages. Worth taking your
modem here for the occasional surf! You can get the same information as
offered on the EPSON FAXBACK and the EPSON Bulletin Board plus
more.
Your Dealer
Don't forget that your dealer can often help identify and resolve
problems. The dealer should always be the first call for advice on
problems. They can often solve problems quickly and easily as well as
give you advice on the next step to take.
EPSON Helpdesk
EPSON Helpdesk is provided as a final backup to make sure our clients
have access to advice. Operators on the Helpdesk can aid you in
diagnosing hardware and software problems. They can also advise you on
the latest EPSON products and where the nearest dealer or service agent
is located. Many types of queries are answered here.
Access to the Helpdesk is at no charge to purchasers of new products for
the first 12 months of that product's life. After that period, a different
phone number is used and charges are debited to your telephone account.
The current charge rates are specified when you ring the chargeable
support number. You are asked to signify your acceptance before any
charges are incurred.
The Helpdesk numbers are:
first 12 months
after 12 months
fax number
We encourage you to have all the relevant information on hand when you
ring. The more information you prepare, the faster we can help solve the
problem. This information includes the user's guide for your EPSON
product, type of computer, operating system, application programs, and
any other information you feel is required.
A-12
Appendix
(02) 9903 9040
1 902 263 192
(02) 9903 9189