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Epson Perfection V600 Troubleshooting Manual
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Epson Perfection V600 Troubleshooting Manual

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TROUBLESHOOTING GUIDE
I can't start Epson Scan in Windows or on my Mac. What should I do?
Try the following:
o
Wait until the blue status light stops flashing to indicate that the scanner is ready to
scan.
o
Make sure the scanner is turned on.
o
Turn off the scanner and computer, then check the interface cable connection between
them to make sure it is secure.
o
Use the USB cable that came with your scanner or that is indicated in USB Interface.
o
Connect the scanner directly to the computer's USB port or through one USB hub only.
The scanner may not work properly when connected to the computer through more
than one self-powered USB hub.
o
Make sure your computer supports USB.
o
If you are using any TWAIN-compliant program, such as Adobe Photoshop Elements,
make sure that the correct scanner is selected as the Scanner or Source setting.
o
If you upgraded your computer's operating system, you need to reinstall Epson Scan.
Uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall
it as described in the Start Here sheet.
For Windows only:
Make sure your scanner's name appears under Imaging device without a (?) or an exclamation
(!) mark in the Device Manager window. If the scanner's name appears with one of these marks
or as an Unknown device, unistall Epson Scan as described in Uninstalling Your Scanning
Software, then reinstall it as described in the Start Here sheet.
How can I obtain the latest product software for Windows or my Mac?
See the Downloads tab on the product support page for your product.
My product software doesn't work properly. What should I do?
Make sure your computer meets the minimum System Requirements. Also, see You Cannot
Start Epson Scan.
The scanned colors differ from the original colors. What should I do?
Try the following:
o
Make sure the Image Type setting is correct. See Scanning in Office Mode, Scanning in
Home Mode, or Scanning in Professional Mode.

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Summary of Contents for Epson Perfection V600

  • Page 1 TROUBLESHOOTING GUIDE I can't start Epson Scan in Windows or on my Mac. What should I do? Try the following: Wait until the blue status light stops flashing to indicate that the scanner is ready to scan. Make sure the scanner is turned on.
  • Page 2 Click Configuration, select the Color tab, and change the Display Gamma setting to match your output device, such as a monitor or printer, in the Color menu. See Epson Scan Help for details. Adjust the Auto Exposure setting in Professional Mode. Also try selecting a different Tone Correction setting.
  • Page 3 view only on the screen Print or convert to 300 to 400 dpi editable text (OCR) Searchable PDF 200 to 400 dpi Print using ink jet 150 dpi (Color or Grayscale) printer with normal 360 dpi (Black & White) quality Print using ink jet 300 dpi (Color or Grayscale) printer with high...
  • Page 4 Turn off the scanner using its power switch, then turn it on again. If the Status light is still flashing orange, the scanner may be malfunctioning, or the scanner light source may need to be replaced. See Contacting Epson Support for details. Blue Flashing Initializing or scanning.
  • Page 5 Using Epson Scan, you can create a PDF file with the following features. When using Epson Scan, you can create a PDF file with the following features: Scanning multiple document pages into a single PDF file: You can scan multiple document pages and save them in a single PDF file.
  • Page 6 Be careful not to scratch or damage the glass surface of the document table, and do not use a hard or abrasive brush to clean it. A damaged glass surface can decrease the scan quality. Never use alcohol, thinner, or corrosive solvent to clean the scanner. These chemicals can damage the scanner components and the case.
  • Page 7 How can I remove dust marks from my originals as I scan them? You can use the Dust Removal feature in Epson Scan to virtually “clean” the dust marks from your originals as you scan them. This feature is available when scanning in Full Auto Mode or Professional Mode only (it is not available for Home Mode or Office Mode).
  • Page 8 Epson Scan Help for details. Click Configuration, select the Color tab, and change the Display Gamma setting to match your output device, such as a monitor or printer, in the Color menu. See Epson Scan Help for details. Click Configuration, select the Color tab, and select Color Control and Continuous auto exposure in the Color menu.
  • Page 9 See Epson Scan Help for details. Click Configuration, select the Color tab, and click Recommended Value to return the Auto Exposure setting to the default. See Epson Scan Help for details. Increase the Resolution setting. See Selecting the Scan Resolution for instructions.
  • Page 10 Home Mode, or Scanning in Professional Mode. Click Configuration, select the Color tab, and change the Display Gamma setting to match your output device, such as a monitor or printer, in the Color menu. See Epson Scan Help for details.
  • Page 11 The Show Texture check box is cleared when you restart the Epson Scan. Ripple patterns appear in my scanned image when using Epson Scan. What should I do? A ripple or cross-hatch pattern (called moiré) may appear in a scanned image of a printed document.
  • Page 12 When I scan to PDF using Epson Scan, my image is cropped or not the right size. What should I do? Do the following: 1.
  • Page 13 DIGITAL ICE does not fix my photo very well. What should I do? Try rotating the image 90 or 180 degrees and scan it again. I am having problems adjusting the scan area in the thumbnail preview of Epson Scan. What should I do? Try the following: Create a marquee or adjust the existing marquee to select the area you want to scan.
  • Page 14 Using Epson Scan, you can create a PDF file with the following features. When using Epson Scan, you can create a PDF file with the following features: Scanning multiple document pages into a single PDF file: You can scan multiple document pages and save them in a single PDF file.
  • Page 15 Send via e-mail, 96 to 150 dpi upload to web, or view only on the screen Print or convert to 300 to 400 dpi editable text (OCR) Searchable PDF 200 to 400 dpi Print using ink jet 150 dpi (Color or Grayscale) printer with normal 360 dpi (Black &...
  • Page 16 Scanner Driver (which is sometimes shown as TWAIN Driver) and Epson Scan Utility v3.04a or higher. Check your product's Downloads tab to make sure you're using the latest version. When I try to scan using Epson Scan, I see a message Unable to write to file. What should I do? Do the following: 1.
  • Page 17 When I try to install the Epson Scan driver, I see a message Could not copy file, please check setup disk and run setup disk again. What should I do? Do the following: 1. Close all applications. 2. Open Windows Explorer and browse to the Temp folder.
  • Page 18 5. Double-click the file you downloaded in step 2. Follow the on-screen instructions to install the ABBYY FineReader update. 6. Open a Microsoft Office 2013 application and check if the problem is resolved.  If the problem is gone, you're done.  If you still have a problem, please contact Epson Support.