Epson DS-310 User Manual
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Epson DS-310 User Manual

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User's Guide
NPD5553-05 EN

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  • Page 1 User's Guide NPD5553-05 EN...
  • Page 2 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
  • Page 3 Intel Corporation. ❏ The SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum, Inc. ❏ Epson Scan 2 Software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright ©...

  • Page 4: Table Of Contents

    Required Settings for Special Originals in Epson Scan 2......48 Information on Applications....14 Setting a Resolution That Suits the Scanning Epson Scan 2.
  • Page 5 Help for Users in Australia....105 Cannot Start Epson Scan 2....90 Help for Users in Singapore.

  • Page 6: About This Manual

    Provides you with information on setting up the product and installing the application. ❏ User's Guide (digital manual) Provides instructions on using the product, maintenance, and solving problems. As well as the manuals above, see the help included in the various Epson applications. Marks and Symbols Caution: Instructions that must be followed carefully to avoid bodily injury.

  • Page 7: Operating System References

    User's Guide About This Manual Operating System References Windows In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003"...

  • Page 8: Important Instructions

    ❏ Some of the symbols used on your product are to ensure safety and proper use of the product. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Place the product on a flat, stable surface that extends beyond the base of the product in all directions. If you place the product by the wall, leave more than 10 cm between the back of the product and the wall.

  • Page 9: Restrictions On Copying

    User's Guide Important Instructions ❏ Unplug the product and the AC adapter, and refer servicing to qualified service personnel under the following conditions: The AC adapter or plug is damaged; liquid has entered the product or the AC adapter; the product or the AC adapter has been dropped or the case has been damaged;...

  • Page 10: Scanner Basics

    User's Guide Scanner Basics Scanner Basics Part Names and Functions Front Input tray Slide the input tray open lever to the left, and then raise the input tray to open it. Input tray open lever Output slot Ejects scanned originals. Card slot Loads plastic cards.
  • Page 11 User's Guide Scanner Basics Feed selector Sets the feed selector to scan plastic cards or other originals. ADF (scan) Scans originals using the ADF Card (scan) Scans plastic cards using the card slot Edge guides Feeds originals straight into the scanner. Slide to the edges of the originals. Input tray extension Loads originals.
  • Page 12 User's Guide Scanner Basics Inside Scanner cover Pull the edge of the scanner cover firmly at the mark to open it when cleaning inside the scanner and removing jammed paper. Pickup roller Feeds originals. This needs to be replaced when the number of scans exceeds the service number of papers.

  • Page 13: Buttons And Lights On The Control Panel

    User's Guide Scanner Basics Buttons and Lights on the Control Panel Buttons and Lights Power button Turns the scanner on or off. Error light An error has occurred. See “Light Error Indicators” for more details. Automatic Feeding Mode The scanner is in Automatic Feeding Mode. Scanning starts when an light original is placed in the input tray.

  • Page 14: Error Indicators

    Epson Web site. Epson Scan 2 Epson Scan 2 is a driver for controlling your scanner, enabling a variety of scan settings. This also allows you to start either as a standalone application or by using TWAIN-compliant application software. See the Epson Scan 2 help for details on using the application.

  • Page 15: Presto! Bizcard

    Maldives, Sri Lanka, and Nepal on- This number was reached by consecutively scanning using Epson test original papers, and is a guide to the replacement cycle. The replacement cycle may vary depending on different paper types, such as paper that generates a lot of paper dust or paper with a rough surface that may shorten the life cycle.

  • Page 16: Separation Pad Codes

    Maldives, Sri Lanka, and Nepal on- This number was reached by consecutively scanning using Epson test original papers, and is a guide to the replacement cycle. The replacement cycle may vary depending on different paper types, such as paper that generates a lot of paper dust or paper with a rough surface that may shorten the life cycle.

  • Page 17: Specifications Of Originals And Placing Originals

    User's Guide Specifications of Originals and Placing Originals Specifications of Originals and Placing Originals Specifications of Originals for Scanning from the ADF This section explains the specifications and conditions of originals that can be loaded in the ADF. General Specifications for Originals being Scanned Type of Original Thickness Size...
  • Page 18 User's Guide Specifications of Originals and Placing Originals Size Measurement Thickness Paper Type Loading Capacity 210×297 mm 51.8 to 128 g/m2 Plain paper Thickness of the originals stack: under 2 mm (0.07 in.) (8.3×11.7 in.) Fine paper 64 g/m2: 25 sheets Recycled paper Letter 215.9×279.4 mm...

  • Page 19: Types Of Originals That Require Attention

    User's Guide Specifications of Originals and Placing Originals Size Thickness Paper Type Loading Capacity Maximum: 76.2×355.6 mm (3.0×14 in.) 53 to 77 g/m2 Plain paper 1 sheet Minimum: 76.2×76.2 mm (3.0×3.0 in.) Fine paper Recycled paper Receipts need to be scanned using Automatic Feeding Mode. Only one receipt should be loaded at once and you need to hold the receipt for a good quality scan.

  • Page 20: Types Of Originals That Must Not Be Scanned

    User's Guide Specifications of Originals and Placing Originals ❏ Receipts over 355.6 mm (14 inches) in length ❏ Thick originals Note: ❏ Because carbon-less paper contains chemical substances that may harm the rollers, if paper jams occur frequently, clean the pickup roller and the separation pad. ❏...

  • Page 21: Specifications For Plastic Cards For Scanning From The Card Slot

    ❏ You can scan plastic cards from the card slot at the front. You cannot scan from the ADF. ❏ Although you cannot scan card from ADF, you can leave the ADF as the Document Source setting in Epson Scan 2.
  • Page 22 User's Guide Specifications of Originals and Placing Originals Size Measurement Thickness Paper Type Loading Capacity 210×297 mm 51.8 to 128 g/m2 Plain paper Thickness of the originals stack: under 2 mm (0.07 in.) (8.3×11.7 in.) Fine paper 64 g/m2: 25 sheets Recycled paper Letter 215.9×279.4 mm...

  • Page 23: Placing Standard Size Originals

    User's Guide Specifications of Originals and Placing Originals Placing Standard Size Originals 1. Slide the input tray open lever to the left, open the input tray, and then pull out the input tray extension. Note: Make sure there is enough space in front of the scanner for the ejected originals. 2.
  • Page 24 User's Guide Specifications of Originals and Placing Originals 3. Raise the edge guides and slide the input tray all the way out. 4. Fan the originals. Hold both ends of the originals and fan them a few times. 5. Align the edges of the originals with the printed side facing down and slide the leading edge into a wedge shape.
  • Page 25 User's Guide Specifications of Originals and Placing Originals 6. Load the originals into the input tray facing down with the top edge facing into the ADF. Slide the originals into the ADF until they meet resistance and the Ready light becomes brighter. 7.

  • Page 26: Placing Long Paper In The Adf

    Note: ❏ You can preview the scanned image using Epson Scan 2. If you want to preview, load only the first page of your originals into the input tray. The page is ejected after it is scanned and a preview image is generated. Load the ejected page again together with the rest of the originals.

  • Page 27: Placing Long Paper

    User's Guide Specifications of Originals and Placing Originals Placing Long Paper 1. Slide the input tray open lever to the left and open the input tray. Note: Do not pull out the input tray extension. 2. Make sure that the feed selector is set to (ADF) and the scanner is turned on.
  • Page 28 User's Guide Specifications of Originals and Placing Originals 3. Raise the edge guides and slide the input tray all the way out. 4. Load the original straight into the input tray, facing down with the top edge facing into the ADF. Slide the original into the ADF until it meets resistance and the Ready light becomes brighter.
  • Page 29 User's Guide Specifications of Originals and Placing Originals 5. Adjust the edge guides to fit the edge of the long paper making sure there are no gaps between the edge of the paper and the edge guides. Otherwise, the originals may be fed skewed.

  • Page 30: Placing Receipts In The Adf

    ❏ You can scan long paper up to 1,117.6 mm (44 inches) in length with a resolution of 300 dpi or less. ❏ You need to specify the paper size in Epson Scan 2. There are three ways to specify the paper size in Epson Scan 2, if the paper length is 863.6 mm (34 inches) or less, you can select Auto Detect (Long Paper) to detect the size...

  • Page 31: Placing Receipts

    User's Guide Specifications of Originals and Placing Originals Size Thickness Paper Type Loading Capacity Maximum: 76.2×355.6 mm (3.0×14 in.) 53 to 77 g/m2 Plain paper 1 sheet Minimum: 76.2×76.2 mm (3.0×3.0 in.) Fine paper Recycled paper Receipts need to be scanned using Automatic Feeding Mode. Only one receipt should be loaded at once and you need to hold the receipt for a good quality scan.
  • Page 32 User's Guide Specifications of Originals and Placing Originals 3. Start Epson Scan 2, select Automatic Feeding Mode, and then click Scan on the Main Settings tab. The Automatic Feeding Mode light on the scanner turns on. 4. Raise the edge guides and slide to adjust to the width of the receipt.
  • Page 33 User's Guide Specifications of Originals and Placing Originals 5. Supporting it by hand, load the receipt straight into the input tray, facing down with the top edge facing into the ADF. Slide the receipt into the ADF until it is fed automatically into the ADF. 6.

  • Page 34: Placing Thick Originals In The Adf

    ADF, and the output side so that the ejected receipt does not fall from the output slot. ❏ You need to specify the paper size in Epson Scan 2. There are three ways to specify the paper size in Epson Scan 2, if the paper length is 863.6 mm (34 inches) or less, you can select Auto Detect (Long Paper) to detect the size...

  • Page 35: Placing Thick Originals

    User's Guide Specifications of Originals and Placing Originals Placing Thick Originals 1. Slide the input tray open lever to the left, open the input tray, and then pull out the input tray extension. 2. Make sure that the feed selector is set to (ADF) and the scanner is turned on.
  • Page 36 User's Guide Specifications of Originals and Placing Originals 3. Raise the edge guides and slide the input tray all the way out. 4. Load the thick originals into the input tray facing down with the top edge facing into the ADF. Slide the thick originals into the ADF until they meet resistance and the Ready light becomes brighter.
  • Page 37 Note: ❏ You can preview the scanned image using Epson Scan 2. If you want to preview, load only the first page of your originals into the input tray. The page is ejected after it is scanned and a preview image is generated. Load the ejected page again together with the rest of the originals.

  • Page 38: Placing Envelopes In The Adf

    User's Guide Specifications of Originals and Placing Originals Related Information “Basic Scanning” on page 45 & “Advanced Scanning” on page 56 & Placing Envelopes in the ADF Specifications of Envelopes These are the specifications for envelopes that you can load into the scanner. Measurement Thickness Loading Capacity...
  • Page 39 User's Guide Specifications of Originals and Placing Originals 2. Make sure that the feed selector is set to (ADF) and the scanner is turned on. 3. Raise the edge guides and slide the edge guides on the input tray all the way out.
  • Page 40 User's Guide Specifications of Originals and Placing Originals 4. Load the envelope into the input tray facing down making sure that the opened edge (flap side) of the envelope is facing to the side. For envelopes with the opened edge (flap side) on the shorter side, you can load the envelope with the opened edge (flap side) facing up.

  • Page 41: Placing Plastic Cards In The Card Slot

    ❏ You can scan plastic cards from the card slot at the front. You cannot scan from the ADF. ❏ Although you cannot scan card from ADF, you can leave the ADF as the Document Source setting in Epson Scan 2.

  • Page 42: Placing Plastic Cards

    User's Guide Specifications of Originals and Placing Originals ❏ ISO7810 ID-1 size laminated cards (the thickness should be 0.6 mm (0.02 in.) or less) Related Information “Placing Plastic Cards in the Card Slot” on page 41 & Placing Plastic Cards 1.
  • Page 43 User's Guide Specifications of Originals and Placing Originals 3. Load the plastic card facing up, vertically, and straight into the card slot until the leading edge of the card is pulled in slightly by the scanner.
  • Page 44 ❏ Although the card has to be placed in the card slot at the front, you can only select ADF as the Document Source in Epson Scan 2. ❏ When scanning starts, the card is taken into the scanner, protrudes slightly from the slot at the back, and then returns through the scanner and is ejected from the card slot at the front.

  • Page 45: Basic Scanning

    ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan ❏ Mac OS X Select Go > Applications > Epson Software > Epson Scan 2.
  • Page 46 User's Guide Basic Scanning 3. Make the following settings on the Main Settings tab. ❏ Scanning Side: Select the side of the original you want to scan. ❏ Document Size: Select the size of the original you placed. ❏ Image Type: Select the color for saving the scanned image. ❏...
  • Page 47 User's Guide Basic Scanning ❏ On the Advanced Settings tab, you can make image adjustments using detailed settings which are suitable for text documents, such as the following. ❏ Unsharp Mask: Select to enhance and sharpen the outlines of the image. ❏...

  • Page 48: Required Settings For Special Originals In Epson Scan 2

    “Editing Scanned Pages Using Epson Scan 2” on page 64 & Required Settings for Special Originals in Epson Scan 2 You need to set certain items on the Main Settings tab in Epson Scan 2 when scanning special originals. Type of Original Required Settings...

  • Page 49: Scanning Using Document Capture Pro (Windows)

    ❏ Windows 8.1/Windows 8 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > Epson Software > Document Capture Pro.
  • Page 50 User's Guide Basic Scanning Note: You may need to select the scanner you want to use from the scanners list. 3. Click The Scan window is displayed. 4. Make the following settings. ❏ Source: Select the source where the original is placed.
  • Page 51 ❏ Skip Blank Page: Select to skip blank pages if there are any in the originals. ❏ Detailed Settings button: Select to use Epson Scan 2 features to adjust scanned images. 5. Make sure the feed selector on the scanner is set correctly.

  • Page 52: Scanning Using Document Capture (Mac Os X)

    User's Guide Basic Scanning Note: ❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance. ❏ If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation Website and install it before using this feature.
  • Page 53 User's Guide Basic Scanning 2. Start Document Capture. Select Finder > Go > Applications > Epson Software > Document Capture. Note: You may need to select the scanner you want to use from the scanners list. 3. Click The Scan Settings window is displayed.

  • Page 54: Scanning Using A Scanner Button

    User's Guide Basic Scanning 4. Make the following settings. ❏ Source: Select the source where the original is placed. ❏ Document Size: Select the size of the original you placed. ❏ Image Type: Select the color you want to use to save the scanned image. ❏...
  • Page 55 Note: ❏ Make sure that Epson Scan 2 is installed on your computer and the scanner is connected to your computer correctly. ❏ When Document Capture Pro (Windows) or Document Capture (Mac OS X) is installed on your computer, you can assign the job to a button on the scanner and run the job by pressing it.

  • Page 56: Advanced Scanning

    You can also use the card slot to scan plastic cards in Automatic Feeding Mode. 1. Start Epson Scan 2. 2. Select Automatic Feeding Mode on the Main Settings tab. 3. Make other settings for scanning on the Epson Scan 2 main window. 4. Click Scan. Automatic Feeding Mode starts.

  • Page 57: Creating Scanned Images To Suit Your Needs

    Creating Scanned Images to Suit Your Needs Image Adjustment Features You can adjust scanned images using the features on the Advanced Settings tab in Epson Scan 2. Except for a few features, you can check the adjustment results in the preview window.
  • Page 58 User's Guide Advanced Scanning Note: Some items may not be available depending on other settings you made. Related Information “Unsharp Mask” on page 59 & You can enhance and sharpen the outlines of the image. “Descreening” on page 59 & You can remove moiré...

  • Page 59: Unsharp Mask

    User's Guide Advanced Scanning You can adjust the gamma (brightness of the intermediate range) for the whole image. If the image is too light or too dark, you can adjust the brightness. “Threshold” on page 62 & You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area becomes larger.

  • Page 60: Text Enhancement

    User's Guide Advanced Scanning Image Option You can select the effect for the scanned image. Text Enhancement You can make blurred letters in the original clear and sharp. You can also reduce the offset or unevenness of the background. You can select the level of the effect when selecting the Main Settings tab > Image Type > Color or Grayscale. Note: To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.

  • Page 61: Color Enhance

    User's Guide Advanced Scanning If you select Customize from the color list in Dropout, you can make settings for the color you want to remove while checking the preview window (for Windows only). Note: This feature is not available when selecting the Main Settings tab > Image Type > Auto or Color. Color Enhance You can enhance the color specified for the scanned image, and then save it in grayscale or black and white.

  • Page 62: Gamma

    User's Guide Advanced Scanning Note: This feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the Advanced Settings tab. Gamma You can adjust the gamma (brightness of the intermediate range) for the whole image. If the image is too light or too dark, you can adjust the brightness.
  • Page 63 User's Guide Advanced Scanning Edge Fill You can remove the shadow created around the scanned image. For double-sided scanning, the settings for the edge fill range are mirror-reversed for the back of the original. If you select Settings, the Edge Fill Level screen is displayed, and you can adjust the edge fill ranges for the top, bottom, left, and right.

  • Page 64: Editing Scanned Pages Using Epson Scan 2

    If you select Auto and scan the original, the image is rotated by detecting the orientation of the text information. However, this may take some time depending on the image size, and so on. Auto is only available if the EPSON Scan OCR component (Windows) or EPSON Scan 2 OCR component (Mac OS X) is installed.

  • Page 65: Saving As An Office Format File (For Windows Only)

    ❏ Text on the originals is recognized using Optical Character Recognition (OCR), and then embedded in the scanned image. ❏ This feature is only available when the EPSON Scan OCR component (Windows) or Epson Scan 2 OCR component (Mac OS X) is installed.
  • Page 66 User's Guide Advanced Scanning 1. Place the original. 2. Start Document Capture Pro. 3. Click The Scan window is displayed. 4. Make the scanning settings, and then click Scan. 5. Check the scanned images, and edit them if necessary. 6. When you have finished checking the image, click one of the destination icons. The Batch Save, Transfer Settings, or another window opens.

  • Page 67: Various Types Of Saving And Transferring

    User's Guide Advanced Scanning Various Types of Saving and Transferring Sorting and Saving Scanned Images into a Separate Folder (for Windows Only) You can sort scanned images automatically and save them to a separate folder using Document Capture Pro. To sort scanned images, you can use a variety of detection methods such as blank pages inserted between the originals or barcodes on the originals.
  • Page 68 User's Guide Advanced Scanning Note: ❏ Create a cloud service account before using this function. ❏ If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation Website, and then install it before using this feature. 1.

  • Page 69: Uploading To An Ftp Server

    User's Guide Advanced Scanning Uploading to an FTP Server You can upload scanned images to an FTP server using Document Capture Pro (Windows) or Document Capture (Mac OS X). 1. Place the original. 2. Start Document Capture Pro (Windows) or Document Capture (Mac OS X). 3.

  • Page 70: Printing Scanned Images

    You can print scanned images directly from an Epson printer connected to the computer. Note: Before using this feature, check the following. ❏ The Epson printer is connected to the same computer to which the scanner is connected. ❏ The printer driver is correctly installed on the computer. 1. Place the original.

  • Page 71: Setting A Job

    User's Guide Advanced Scanning You can also assign the job to a button on the scanner, and run the job by pressing it. Setting a Job 1. Start Document Capture Pro (Windows) or Document Capture (Mac OS X). 2. Click the (Manage Job) icon on the main window.

  • Page 72: Scanning Business Cards Using Presto! Bizcard

    The Epson Scan 2 window opens. 4. Set each item on the Epson Scan 2 window, and then scan. The business card is scanned and converted into editable text in the Presto! BizCard window.
  • Page 73 User's Guide Advanced Scanning “Specifications of Originals and Placing Originals” on page 17 &...

  • Page 74: Maintenance

    User's Guide Maintenance Maintenance Cleaning Outside the Scanner Wipe off any stains on the outer case with a dry cloth or a cloth dampened with mild detergent and water. Important: ❏ Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur. ❏...
  • Page 75 User's Guide Maintenance 3. Pull the edge of the scanner cover firmly at the mark to open it. 4. Wipe off any stains on the plastic roller and glass surface at the bottom inside of the scanner cover using a soft cloth.
  • Page 76 User's Guide Maintenance 5. Hold the hooks on both sides of the separation pad, and then remove it. 6. Wipe off any stains on the separation pad using a soft cloth.
  • Page 77 User's Guide Maintenance 7. Put the separation pad into the groove in the body to install it. 8. Remove the cover of the pickup roller.
  • Page 78 User's Guide Maintenance 9. Remove the pickup roller. 10. Wipe off any stains on the pickup roller using a soft cloth. 11. Slide the pickup roller to the left and insert it into the metallic axis in the body.
  • Page 79 User's Guide Maintenance 12. Install the cover of the pickup roller. 13. Plug in the AC adapter, and then turn on the scanner. 14. Press the button for more than two seconds while opening the scanner cover. The rollers on the bottom and the output slot move momentarily, and then the scanner enters cleaning mode.

  • Page 80: Replacing Consumables

    The pickup roller and the separation pad need to be replaced when the number of scans exceeds the life cycle of the roller or the pad. When a replacement message is displayed on your computer, follow the steps below to replace it and reset the scan number using Epson 2 Utility. A: pickup roller, B: separation pad Replacing the Pickup Roller 1.
  • Page 81 User's Guide Maintenance 3. Pull the edge of the scanner cover firmly at the mark to open it. 4. Remove the cover of the pickup roller.
  • Page 82 User's Guide Maintenance 5. Remove the pickup roller. Note: Dispose of the used pickup roller following the rules and regulations of your local authority. Do not disassemble them. 6. Slide the new pickup roller to the left and insert it into the metallic axis in the body.

  • Page 83: Replacing The Separation Pad

    8. Press the edge of the scanner cover firmly at the mark to close it. 9. Plug in the AC adapter, and then turn on the scanner. 10. Reset the scan number using Epson Scan 2 Utility. Replacing the Separation Pad 1. Press the button to turn off the scanner.
  • Page 84 User's Guide Maintenance 3. Pull the edge of the scanner cover firmly at the mark to open it. 4. Hold the hooks on both sides of the separation pad, and then remove it. Note: Dispose of the used separation pad following the rules and regulations of your local authority. Do not disassemble them.

  • Page 85: Resetting The Number Of Scans

    8. Reset the scan number using Epson Scan 2 Utility. Resetting the Number of Scans Reset the number of scans using the Epson Scan 2 Utility after replacing the pickup roller or the separation pad. 1. Turn on the scanner.

  • Page 86: Energy Saving

    1. Start Epson Scan 2 Utility. ❏ Windows 10 Click the start button, and then select All apps > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Start screen > Apps > Epson > Epson Scan 2 Utility.

  • Page 87: Carrying The Scanner

    ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS X Select Go >...

  • Page 88: Updating Applications And Firmware

    Windows Server operating systems are not supported. ❏ Windows 10 Click the start button, and select All apps > Epson Software > EPSON Software Updater. ❏ Windows 8.1/Windows 8 Enter the application name in the search charm, and then select the displayed icon.
  • Page 89 Do not turn off the computer or the scanner while updating. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications on your local Epson website.

  • Page 90: Solving Problems

    ❏ Make sure the scanner cover is closed. ❏ Make sure the scanner is connected to your computer properly. ❏ Make sure Epson Scan 2 is installed correctly. ❏ If the firmware update fails and the scanner enters recovery mode, update the firmware again using a USB connection.

  • Page 91: Pressing A Scanner Button Does Not Start The Correct Application

    ❏ Reduce the number of originals being placed at a time. ❏ Use Automatic Feeding Mode in Epson Scan 2, and scan originals one by one. ❏ Fan the originals, align the edges of the originals, and then slide the leading edge into a wedge shape before loading into the input tray.

  • Page 92: Removing Jammed Originals From The Scanner

    User's Guide Solving Problems Removing Jammed Originals from the Scanner If an original has jammed inside the scanner, follow these steps to remove it. 1. Remove all originals remaining in the input tray. 2. Pull the edge of the scanner cover firmly at the mark to open it.

  • Page 93: The Originals Get Dirty

    ❏ In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement. ❏ In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the Threshold on the Advanced Settings tab.

  • Page 94: The Image Quality Is Rough

    1. Start Epson Scan 2 Utility. ❏ Windows 10 Click the start button, and then select All apps > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Enter the application name in the search charm, and then select the displayed icon.

  • Page 95: Moiré Patterns (Web-Like Shadows) Appear

    The Edge of the Original is Not Scanned when Automatically Detecting the Size of the Original ❏ In Epson Scan 2, select the Main Settings tab, and then select Document Size > Settings. On the Document Size Settings window, adjust Crop Margins for Size "Auto".

  • Page 96: Text Is Not Recognized Correctly When Saving As A Searchable Pdf

    ❏ Originals with creases or wrinkles ❏ In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the Threshold on the Advanced Settings tab. When you increase the Threshold, the black color area becomes larger.

  • Page 97: Uninstalling And Installing Applications

    2. Select the Other tab. 3. Click Reset. Note: If initialization does not solve the problem, uninstall and re-install Epson Scan 2. Uninstalling and Installing Applications Uninstalling Your Applications You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your operating system.

  • Page 98: Installing Your Applications

    If you cannot find the application you want to uninstall in the application list, you cannot uninstall using the Uninstaller. In this situation, select Finder > Go > Applications > Epson Software, select the application you want to uninstall, and then drag it to the trash icon.
  • Page 99 User's Guide Solving Problems 2. When installing Epson Scan 2, disconnect the scanner and the computer temporarily. Note: Do not connect the scanner and the computer until you are instructed to do so. 3. Install the application by following the instructions on the Website below.

  • Page 100: Technical Specifications

    User's Guide Technical Specifications Technical Specifications General Scanner Specifications Note: Specifications are subject to change without notice. Scanner type Portable sheet-feed, one pass duplex color scanner Photoelectric device Effective pixels 5,100×8,700 at 600 dpi 5,100×13,200 at 300 dpi Light source RGB LED Scanning resolution 600 dpi (main scan)

  • Page 101: Dimensional Specifications

    User's Guide Technical Specifications 50 to 300 dpi (368.3 to 1,117.6 mm (14.5 to 44 in.) in length) Dimensional Specifications Dimensions * Width: 288 mm (11.3 inches) Depth: 88.5 mm (3.5 inches) Height: 51 mm (2.0 inches) Weight Approx. 1.1 kg (2.4 lb) Without protruding parts.

  • Page 102: System Requirements

    User's Guide Technical Specifications Humidity When operating 15 to 80% (without condensation) When stored 15 to 85% (without condensation) Operating conditions Ordinary office or home conditions. Avoid operating the scanner in direct sunlight, near a strong light source, or in extremely dusty conditions.

  • Page 103: Standards And Approvals

    The following models are CE marked and in compliance with all the applicable EU Directives. For further details, visit the following website to access the full declaration of conformities containing reference to the Directives and harmonized standards used to declare conformity. http://www.epson.eu/conformity J391B A491H, A492E...

  • Page 104: Where To Get Help

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

  • Page 105: Help For Users In Taiwan

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 106: Help For Users In Singapore

    User's Guide Where to Get Help Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web http://www.epson.com.sg Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

  • Page 107: Help For Users In Indonesia

    User's Guide Where to Get Help Epson Service Center 65 Truong Dinh Street, District 1, Hochiminh City, Vietnam. 29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web http://www.epson.co.id...

  • Page 108: Help For Users In Hong Kong

    Boulevard Manado 95111 INDONESIA.CO.ID For other cities not listed here, call the Hot Line: 08071137766. Help for Users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.

  • Page 109: Help For Users In Malaysia

    Where to Get Help Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

  • Page 110: Help For Users In The Philippines

    Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...

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