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Epson ES-C220 User Manual

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ES-C220/ES-C320W/RR-400W
User's Guide

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Summary of Contents for Epson ES-C220

  • Page 1 ES-C220/ES-C320W/RR-400W User's Guide...

  • Page 3: Table Of Contents

    Wi-Fi Direct (Simple AP) Mode Setup ....................32 Connecting to a Mobile Device (AP Mode Setup)................33 Setting Up Wireless Scanning from a Smart Device Using Epson Smart Panel ......33 Wi-Fi Protected Setup (WPS)......................34 Using WPS to Connect to a Network ..................... 35 Using WPS PIN Mode to Connect to a Network ................
  • Page 4 Scanning ..............................99 Starting a Scan........................... 99 Starting a Scan from a Scanner Button..................99 Scanning a Document in Epson ScanSmart..................100 Saving a Scan ..........................103 Attaching a Scan to Email......................104 Sending a Scan to a Cloud Service ..................... 105 Printing a Scan ..........................
  • Page 5 Scanning Receipts and Using Receipt Manager ................. 128 Exporting Invoices or Receipts to QuickBooks Online ............131 Exporting Invoices or Receipts to QuickBooks Desktop............132 Saving or Exporting Receipts to Quicken................134 Saving Receipt Data as a TurboTax File................. 134 Saving Invoice or Receipt Data as a CSV File ................
  • Page 6 Connecting the Product to an IEEE 802.1X Network ..............201 Configuring an IEEE 802.1X Network ..................201 IEEE 802.1X Network Settings ....................201 Configuring a Certificate for an IEEE 802.1X Network ............202 Using Epson Device Admin Configuration Software..............203...
  • Page 7 Product Does Not Turn On or Turns Off Unexpectedly..............207 Scanner Button Does Not Start Scanning..................207 Scanning Software Does Not Operate Correctly ................. 208 Cannot Start Epson Scan 2 ......................209 Paper Feeding Problems......................209 Paper Jam Problems ........................211 Paper Protection Does Not Work Correctly .................
  • Page 8 Wireless Connection Safety Instructions (ES-C320W/RR-400W)............ 247 Notes on the Administrator Password ....................248 Restrictions on Copying ........................248 Default Delay Times for Power Management for Epson Products............ 249 Binding Arbitration and Class Waiver ....................249 Trademarks ............................252 Copyright Notice..........................253 libTIFF Software Acknowledgment....................

  • Page 9: Es-C220/Es-C320W/Rr-400W User's Guide

    Note: Availability of products in this guide varies by country. If you have not already done so, you can download the Epson ScanSmart software for use with your scanner. Visit epson.com/support...

  • Page 10: Product Basics

    (Windows only). See the software help for more information. • Glass Surface Stain Detection When the Detect Glass Dirt setting is enabled (Epson Scan 2 Utility > Scanner Setting tab > Detect Glass Dirt), the scanner detects any stains on the glass surface inside the scanner and displays a notification on your computer screen.

  • Page 11: Product Parts Locations

    • Scan from a mobile device with Epson Smart Panel (ES-C320W/RR-400W only) You can use the Epson Smart Panel app to scan from your iOS or Android device over a direct Wi-Fi connection. You can save the scanned data to your device, upload it to a cloud service, or send it by email.

  • Page 12: Product Parts - Front

    Product Parts - Front Product Parts - Back Product Parts - Inside Optional Accessories and Replacement Parts Parent topic: Product Basics Product Parts - Front Input tray extension Input tray ADF (Automatic Document Feeder) Edge guides Input tray paper support (supports originals ejected on the input tray side) Input tray paper support button Output tray paper support (supports originals ejected on the output tray side)
  • Page 13 Output tray paper support button; press to raise the output tray paper support Output tray; originals scanned in the vertical path position are ejected here Vertical path cover Output slot; originals scanned in the straight path position are ejected here Control panel Security slot Parent topic:...

  • Page 14: Product Parts - Back

    Product Parts - Back Scanner position selector Use to change the scanner position between vertical path and straight path. Cable holder (secures the cables neatly to the bottom of the scanner) Caution: Do not secure the AC adapter cord and USB cable to the cable holder if the cables are twisted, bent, tangled or otherwise damaged.

  • Page 15: Product Parts - Inside

    Canada. Latin America: You can purchase optional accessories and replacement parts from an Epson authorized reseller. To find the nearest reseller, go to latin.epson.com. Or you can contact your nearest sales office as described in "Where to Get Help". Note: Availability of accessories varies by country.

  • Page 16: Scanner Position

    Part Part number Carrier sheet (5) B12B819051 Passport carrier sheet B12B819651 Roller assembly kit B12B819731 Cleaning kit B12B819291 Using a carrier sheet allows you to scan irregular shaped originals or originals that can easily be scratched. You can only load one carrier sheet in the straight path position. A passport carrier sheet is required when scanning passports.
  • Page 17 Note: When the scanner is changed to the vertical path position, the position light on the control panel turns off. In the vertical path position, originals loaded in the input tray are ejected to the output tray at the top of the scanner.
  • Page 18 Straight path position When scanning thick originals such as passports, pull the scanner position selector on the back of the product and tilt the scanner backward into the straight path position. Note: When the scanner is changed to the straight path position, the position light on the control panel turns on.

  • Page 19: Using The Control Panel

    In the straight path position, originals loaded in the input tray are ejected to the output slot at the front of the scanner. Parent topic: Product Basics Related references Scanner Positions Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Parent topic: Product Basics...

  • Page 20: Control Panel Buttons And Lights

    Control Panel Buttons and Lights Buttons ES-C220 power button stop button start button...
  • Page 21 ES-C320W/RR-400W power button Wi-Fi connect button Wi-Fi button stop button start button Use these button combinations to perform additional functions: • Press and hold the Wi-Fi connect and Wi-Fi buttons for more than three seconds to start PIN Code Setup (WPS). See the link at the end of this section for more details. •...
  • Page 22 Lights ES-C220 ready light On: The scanner is ready to be used. Flashing: The scanner is scanning, waiting to scan, processing, or sleeping. Off: The scanner power is off or an error has occurred. scanner position light (turns on when the scanner is in the straight path position)
  • Page 23 ES-C320W/RR-400W ready light On: The scanner is ready to be used. Flashing: The scanner is scanning, waiting to scan, processing, or sleeping. Off: The scanner power is off or an error has occurred. Wi-Fi light AP mode light scanner position light (turns on when the scanner is in the straight path position) error light Parent topic: Using the Control Panel...

  • Page 24: Changing The Power Off And Sleep Timer Settings

    Using WPS PIN Mode to Connect to a Network Changing the Power Off and Sleep Timer Settings You can use the Epson Scan 2 Utility to change the time period before the scanner enters sleep mode and turns off automatically.
  • Page 25 5. Turn on the Direct Power On setting if you want the scanner to turn on when it is connected to the power source, without pressing the power button. 6. Click Set to save the settings. 7. Close the Epson Scan 2 Utility. Parent topic: Product Basics...

  • Page 26: Available Software

    Available Software The table below provides an overview of the software available for your product. You can download and install the necessary software from the Epson website using the instructions on the Start Here sheet. Note: An internet connection is required to obtain the product software.

  • Page 27: Using The Epson Smart Panel Mobile App

    (Canada), or latin.epson.com/connect (Caribbean) to learn more about Epson Smart Panel and check the compatibility of your mobile device. 3. Download Epson Smart Panel from the Apple App Store or Google Play. 4. Connect your mobile device to the same wireless network as your product.
  • Page 28 Related topics Scanning Using Invoice/Receipt Manager...

  • Page 29: Wi-Fi Networking

    Wi-Fi Networking See these sections to use your scanner over a Wi-Fi network (ES-C320W/RR-400W). Network Security Recommendations Connecting to an Existing Wi-Fi Network Wi-Fi Direct (Simple AP) Mode Setup Wi-Fi Protected Setup (WPS) Setting Up Network Scanning Changing or Updating Network Connections Disabling Wi-Fi Features Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network...

  • Page 30: Connecting To An Existing Wi-Fi Network

    You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point...

  • Page 31: Restoring Default Network Settings From The Control Panel

    Computer Internet Ethernet cable (used only for wired connection to the wireless router or access point) Restoring Default Network Settings from the Control Panel Parent topic: Wi-Fi Networking Restoring Default Network Settings from the Control Panel You can restore the product's wireless network settings to their defaults using the buttons on the control panel.

  • Page 32: Wi-Fi Direct (Simple Ap) Mode Setup

    Other wireless devices Note: Devices directly connected to the product cannot communicate with each other through the product. Connecting to a Mobile Device (AP Mode Setup) Setting Up Wireless Scanning from a Smart Device Using Epson Smart Panel Parent topic: Wi-Fi Networking...

  • Page 33: Connecting To A Mobile Device (Ap Mode Setup)

    Connecting to a Mobile Device (AP Mode Setup) You can connect a mobile device directly to the product without a wireless router or access point. Note: Make sure the Epson Smart Panel app is installed on your mobile device before connecting to the product.

  • Page 34: Wi-Fi Protected Setup (Wps)

    Fi SSID. 7. Enter the password for the wireless network and select OK. The app starts configuring the product. Your product is now connected to a wireless network and set up for use with the Epson Smart Panel app. Parent topic:...

  • Page 35: Using Wps To Connect To A Network

    Using WPS to Connect to a Network If you have a WPS-enabled wireless router, you can use Wi-Fi Protected Setup (WPS) to connect your scanner to the network. Make sure you have installed your scanner software as described on your scanner Start Here sheet.

  • Page 36: Setting Up Network Scanning

    First, manually configure your product to connect to your network. Then follow the instructions here to set up your computer for network scanning using the Epson Scan 2 Utility. Your product must be turned on and connected to the network.
  • Page 37 2. Select Settings from the Scanner drop-down list. You see a screen like this: Note: If you see an Enable Editing button (Windows) or the lock icon (Mac), click it so that you can modify the product settings. 3. Select your product and click Add.
  • Page 38 4. Do one of the following: • Under Search for Network, select the IP address of your Epson product and click Add. • Select the Enter address setting, type in the IP address or host name of your Epson product, and click Add.

  • Page 39: Determining The Product's Ip Address

    , and select All Programs. Select EpsonNet > EpsonNet Config > EpsonNet Config. • Mac: Open the Applications folder and select Epson Software > EpsonNet > EpsonNet Config > EpsonNet Config. 2. Locate your product in the list and write down the IP address.

  • Page 40: Connecting To A New Wi-Fi Router

    See your router documentation for instructions. 1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website. Parent topic: Changing or Updating Network Connections Related tasks...

  • Page 41: Loading Originals

    Loading Originals Follow the instructions here to load your originals into the product. Note: The illustrations are for reference only. Although they may differ slightly from the actual product, the steps are the same unless otherwise noted. Scanner Positions Loading Originals in the Input Tray Loading Large Originals Loading Long Paper Loading Passports...

  • Page 42: Loading Originals In The Input Tray

    Scanner Position Description Supported Originals Straight path Use the straight path position for • Large size originals (in a carrier position scanning thick or long documents, sheet) envelopes, passports, cards, and other • Long paper irregular size originals. • Receipts over 15.5 inches (393.7 mm) Scanned originals are ejected from the in length output slot at the front of the scanner.
  • Page 43 1. Make sure the scanner position light is off. Note: If the scanner position light is on, pull the position selector to the right and tilt the scanner forward.
  • Page 44 2. Open the input tray.
  • Page 45 3. Raise the input tray extension.
  • Page 46 4. Slide the input tray edge guides all the way out. 5. If you are loading a multi-page original, fan your stack of originals. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a time.
  • Page 47 6. Stack the originals with the printed side facing up and slide the stack so the leading edge is at an angle as shown.
  • Page 48 7. Do one of the following to load originals: • Load standard originals into the input tray printed side up and top edge first, and guide them in until they meet resistance.
  • Page 49 • If you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals. • If you are loading folded originals, load them so that the valley fold (the dotted line) is at the front of the scanner and on the ADF side as shown.
  • Page 50 fold line may not be fed properly. For originals such as these, flatten them so that the height of the fold is 0.2 inches (5 mm) or less before loading it.
  • Page 51 • If you are loading thick originals (127 g/m² or more), switch the scanner to the straight path position and load only one original at a time. If thicker paper does not eject properly, try placing the product on the edge of a table where the ejected originals can drop freely. Note: You can check the scanner position on the control panel.
  • Page 52 • If you are loading irregular shaped originals, switch the scanner to the straight path position and load the original into an optional carrier sheet with the back of the original facing up. Flip the carrier sheet over before loading it in the input tray.
  • Page 53 Load the original into the input tray as shown. Note: Use only the carrier sheet designed for your product. The carrier sheet is automatically recognized by the product by the two small rectangular holes on the front edge. Keep the holes...
  • Page 54 clean and not covered. Do not load a carrier sheet that has scratches on it or one that has been scanned more than 3,000 times. • If you are loading envelopes, switch the scanner to the straight path position and load the envelope short side first with the side to be scanned facing up.
  • Page 55 the shorter side, you can load the envelope with the flap side facing up. Insert the envelope into the ADF until it meets resistance.
  • Page 56 8. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. If the document extends beyond the input tray extension, support the original as it enters into and ejects from the product to prevent it from skewing.

  • Page 57: Loading Large Originals

    Note: To combine the scanned images, open Epson ScanSmart, click the Settings button > Scanner Settings tab > Scan Settings. Then, select Double-Sided as the Scanning Side setting and select Left & Right as the Stitch Images setting in the Epson Scan 2 window. See the software help for details.
  • Page 58 Note: If the scanner position light is off, pull the position selector to the right and tilt the scanner backwards. 2. Open the input tray.
  • Page 59 3. Raise the input tray extension. 4. Slide the input tray edge guides all the way out.
  • Page 60 5. Fold the original in half so that the side to be scanned is facing out, then place your original in an optional carrier sheet as shown. 6. Flip the carrier sheet over before loading it in the input tray.
  • Page 61 7. Load the carrier sheet in the input tray with page 1 facing up as shown, then guide it in until it meets resistance.

  • Page 62: Loading Long Paper

    Note: When using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings. When scanning with a carrier sheet, select Auto Detect as the Document Size setting in Epson Scan 2 and Paper Skew as the Correct Document Skew setting.
  • Page 63 Note: The scanning speed is slower when scanning long paper. You cannot scan long paper using Epson Smart Panel (ES-C320W/RR-400W). 1. Make sure the scanner position light is on. Note: If the scanner position light is off, pull the position selector to the right and tilt the scanner...
  • Page 64 2. Open the input tray. 3. Raise the input tray extension.
  • Page 65 4. Slide the input tray edge guides all the way out.
  • Page 66 5. Load the original into the input tray printed side up and top edge first, and guide it in until it meets resistance.
  • Page 67 When loading long paper, support it at the input side so that it does not drop out of the ADF, and the output side so that the ejected paper does not get jammed. 6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew.

  • Page 68: Loading Passports

    Note: Support the original with both hands to prevent it from skewing while scanning. 7. Specify the paper size in the Epson Scan 2 window. Note: When using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings.
  • Page 69 1. Open the input tray. 2. Raise the input tray extension.
  • Page 70 3. Slide the input tray edge guides all the way out.
  • Page 71 4. Load the passport into the passport carrier sheet printed side up and with the thicker edge (the side with more pages) facing first.
  • Page 72 5. Place the passport carrier sheet into the input tray and guide it in until it meets resistance.
  • Page 73 6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew.

  • Page 74: Loading Multiple Sizes Of Originals In The Input Tray

    Note: When scanning passports, select Passport as the Document Size and turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2. Note: When using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings.
  • Page 75 Note: When using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings. 1. Make sure the scanner position light is off. Note: If the scanner position light is on, pull the position selector to the right and tilt the scanner...
  • Page 76 2. Open the input tray.
  • Page 77 3. Raise the input tray extension.
  • Page 78 4. Slide the input tray edge guides all the way out. 5. Load the originals in the center of the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Slide them in until they meet resistance. Make sure the...
  • Page 79 printed sides are facing up and the leading edges are aligned in the input tray (refer to the triangle on the scanner as a guide). 6. Slide the edge guides against the edges of the widest original. Original Document Specifications...

  • Page 80: Original Document Specifications

    Parent topic: Loading Originals Related references Scanner Positions Related topics Scanning Original Document Specifications You can load original documents that meet these specifications in your product. Paper type Paper size Paper weight Loading capacity Plain paper Legal (8.5 × 14 inches 10.5 lb to 34 lb In the vertical path position [216 ×...
  • Page 81 Paper type Paper size Paper weight Loading capacity Long paper Width: up to 8.5 inches 13 to 35 lb (50 to 130 g/m²) 1 sheet (215.9 mm) Length: 15.5 to 120 inches (393.7 to 3048 15.5 to 220 inches (393.7 to 5588 mm) Maximum lengths according to the scanning...
  • Page 82 • Fabric or other non-paper originals • Originals containing staples or paper clips • Originals with wet ink or glue • Ripped originals • Heavily wrinkled or curled originals • Transparencies • Originals with carbon paper backing • Originals with attached sticky notes You can scan ripped, wrinkled, or curled originals using a carrier sheet (not included).

  • Page 83: Loading Plastic And Laminated Cards In The Input Tray

    • If originals are incorrectly detected as double feeds, select Off as the Detect Double Feed setting in Epson Scan 2. Note: When using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings.
  • Page 84 Note: If the scanner position light is off, pull the position selector to the right and tilt the scanner backwards. 2. Open the input tray.
  • Page 85 3. Raise the input tray extension. 4. Slide the input tray edge guides all the way out.
  • Page 86 5. Load plastic or laminated cards (printed side up and long edge first) into the input tray horizontally, and slide them in until they meet resistance. Note: Do not load plastic cards vertically. 6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew.

  • Page 87: Plastic And Laminated Card Specifications

    7. Select the card type and turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2. If you do not disable the Detect Double Feed setting and a double feed error occurs, remove the plastic or laminated card from the input tray and reload it.

  • Page 88: Loading Special Originals

    Loading Special Originals You can load thick, folded, or irregularly shaped originals in the input tray using an optional carrier sheet. You can also load envelopes. Make sure the originals meet the specifications for special originals before loading them. Note: Make sure there is enough space in front of the scanner for the ejected originals. 1.
  • Page 89 2. Open the input tray. 3. Raise the input tray extension.
  • Page 90 4. Slide the input tray edge guides all the way out.
  • Page 91 5. Load envelopes vertically in the input tray with the printed side down and the flap facing as shown. Slide in the envelopes until they meet resistance. Skip to step 8.
  • Page 92 To scan both sides and stitch them together, set the appropriate setting in Epson Scan 2. • For an irregularly shaped original, load it in the center of an optional carrier sheet with the printed side face down.
  • Page 93 original against the binding of the carrier sheet, as shown. Otherwise, the product may not detect the correct length of the original. Note: Flip the carrier sheet over before loading it in the input tray.
  • Page 94 7. Load the carrier sheet in the input tray as shown until it meets resistance. Folded original...
  • Page 95 Irregularly shaped original 8. Slide the edge guides against the edges of the carrier sheet.

  • Page 96: Special Original Specifications

    9. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals. Note: If the Document Size setting on the Main Settings tab in Epson Scan 2 is set to Auto Detect, Paper Skew is automatically selected as the Correct Document Skew setting.
  • Page 97 Paper type Paper size Paper thickness Loading capacity Irregularly shaped Up to this size: A4 (8.3 × 11.7 0.012 inch (0.3 mm) 1 carrier sheet originals inches [210 × 297 mm]) maximum (load only in a carrier (excluding the sheet) thickness of the carrier sheet) Originals that cannot...
  • Page 98 Originals that are wider than 8.5 inches (215.9 mm) need to be folded in half The leading edge of the original must be placed at the binding part of the carrier sheet when scanning originals longer than 11.7 inches (297 mm) Parent topic: Loading Special Originals...

  • Page 99: Scanning

    Note: Make sure Epson ScanSmart is installed on the computer connected to the product. If a computer is connected to the product via USB while another computer is connected to the product over a wireless...

  • Page 100: Scanning A Document In Epson Scansmart

    Starting a Scan Scanning a Document in Epson ScanSmart You can scan and review documents in Epson ScanSmart. See the Epson ScanSmart help for details on how to use the application. Note: The images show Windows screens; Mac screens may be slightly different. Depending on your product model and software version, not all options may be available.
  • Page 101 You see a screen like this: Note: The RR-400W comes with a fully licensed version of the Receipt Manager software and will not show the trial software offer. The trial software offer is not available for all models in all regions.
  • Page 102 The scan job begins and your original feeds through the scanner. When scanning is complete, you see a screen like this: 4. You can review, edit, or reorder the scanned images as follows: • Select Scan to scan more originals. •...

  • Page 103: Saving A Scan

    You see a screen like this: 6. Select an option to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Saving a Scan as a Microsoft Office Format File Parent topic: Scanning...

  • Page 104: Attaching A Scan To Email

    • Select the folder on your computer in which to save the file. 4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Attaching a Scan to Email You can attach a scanned image to an email as a file attachment.

  • Page 105: Sending A Scan To A Cloud Service

    Your email program opens with the file attached to a new email. Parent topic: Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service. Internet access is required.

  • Page 106: Printing A Scan

    You see a screen like this: 3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as follows: •...

  • Page 107: Saving A Scan As A Microsoft Office Format File

    You see a screen like this: 3. Change the settings as follows: • Select the Epson printer and change the print settings, if necessary. • Select the number of copies you want to print. • If you also want to save a copy of the scanned image to your computer, click the checkbox.

  • Page 108: Selecting Epson Scansmart Settings

    • Select the folder on your computer in which to save the file. 4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Selecting Epson ScanSmart Settings After starting Epson ScanSmart, you can change various scanning settings. Changing the Epson Product Changing the Scan Settings...

  • Page 109: Changing The Epson Product

    Scanning Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart, you can change the product that you are using with your computer. Note: A product connected to your computer via USB takes priority over a product with a Wi-Fi connection.

  • Page 110: Changing The Scan Settings

    Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. 1. Click the Settings button. You see a screen like this: 2. On the Scanner Settings tab, click Scan Settings.
  • Page 111 You see a screen like this: 3. Change the settings as necessary and click Save. Note: Select the Automatic Feeding Mode checkbox if you want scanning to start automatically when originals are loaded in the ADF.

  • Page 112: Software Settings Required For Special Originals

    Note: Some options may not be available depending on other settings you made. Software Settings Required for Special Originals Parent topic: Selecting Epson ScanSmart Settings Software Settings Required for Special Originals Select the following settings according to the type of original being scanned.

  • Page 113: Changing The File Name Settings

    Type of Original Required Settings Laminated cards To scan transparent areas around the document, select Settings in the Document Size list to open the Document Size Settings screen, then select Scan laminated card in the displayed window. Note: If transparent areas around the document cannot be scanned, select Customize in the Document Size list and create the size manually.

  • Page 114: Changing The Save Settings

    • Select the OCR language (the default language is English). • Select the date format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans. 1. Click the...
  • Page 115 You see a screen like this: 2. Click the Save Settings tab.

  • Page 116: Save Settings

    Note: If you want the folder to open after the file is saved, click the checkbox. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved as PDFs or JPEGs.
  • Page 117 Setting Options Description General Generate PDF/A File Creates a PDF that conforms to PDF/A-1 standards Create file with all pages Saves all pages as one file Compression Level Selects the compression level for color or grayscale images Security Open File Password Set a password to open the file Protect Property Settings Sets a password to protect file properties and allows for restrictions on...

  • Page 118: Customizing Action Icons

    Parent topic: Selecting Epson ScanSmart Settings Customizing Action Icons You can customize how the scan action icons are displayed on the Select Action screen. Note: You can also customize them by clicking the Customize icon on the Select Action screen.

  • Page 119: Scanning Using Invoice/Receipt Manager

    Scanning Using Invoice/Receipt Manager Invoice/Receipt Manager software for Epson ScanSmart is included with RR-400W models, and is available as an upgrade for ES-C220 and ES-C320W models. See these sections to activate Invoice/Receipt Manager software (ES-C220/ES-C320W) and start scanning invoices and receipts.

  • Page 120: Starting A Free Trial

    Note: Trial offer not available for all models in all regions. Note: The images show Windows screens for ES-C220/ES-C320W; Mac screens and those for the RR- 400W model may be slightly different. Depending on your product model and software version, not all options may be available.
  • Page 121 2. Click Start Trial. Note: If you are ready to purchase a license key now, click Purchase License Key. The Epson support page opens in your web browser. When you receive the license key, click Enter License Key and enter it on the screen that appears, then click Activate. You can also click the link below for...
  • Page 122 3. Make sure the scanner and serial number listed match your product and click OK. 4. Receipt Manager opens and you can begin using its features.

  • Page 123: Hiding The Receipt Manager Trial Icons

    Scanning Using Invoice/Receipt Manager Related tasks Activating Receipt Manager Hiding the Receipt Manager Trial Icons You can hide the Receipt Manager trial icons from the Epson ScanSmart screens. 1. Click the Settings button in Epson ScanSmart. You see a screen like this:...

  • Page 124: Activating Receipt Manager

    3. Click the Display Manage Invoices/Receipts Trial icon toggle button to hide or display the trial icon on the main Epson ScanSmart screen. Note: You can also hide or display the trial icon from the Select Action screen on the Customize Actions tab.
  • Page 125 You see a screen like this: 2. Click the License Management tab.
  • Page 126 You see a screen like this: 3. To purchase a new license key, click Purchase License Key. The Epson support page opens in your web browser where you can purchase the license key. If you already have a license key, go to step 4.
  • Page 127 You see a screen like this: 6. Enter the license key you purchased and click Activate. 7. Click Yes on the next screen (Windows only). 8. When you see a message indicating that activation was successful, click OK. The activated scanner and license key appear in the License Management List.

  • Page 128: Scanning Receipts And Using Receipt Manager

    2. Press the start button. Epson ScanSmart automatically opens on your computer and the scan job begins. The receipts feed through the scanner. When scanning is complete, you see a screen like this: 3. You can review or reorder the scanned images as follows: •...
  • Page 129 You see a screen like this: 5. Click Manage Invoices/Receipts. You see a screen like this:...
  • Page 130 Note: You can also click Manage Invoices/Receipts from the main Epson ScanSmart screen to begin scanning receipts. Note: If you are using the trial version of Receipt Manager, you must click Continue Trial each time you click Manage Receipts. 6. In the Edit window, review the receipt data against the scanned image and make sure it is correct.

  • Page 131: Exporting Invoices Or Receipts To Quickbooks Online

    You see a screen like this: Note: Locked icons indicate that the 30-day trial has expired. 9. Select an option. The file is exported to the selected option. Exporting Invoices or Receipts to QuickBooks Online Exporting Invoices or Receipts to QuickBooks Desktop Saving or Exporting Receipts to Quicken Saving Receipt Data as a TurboTax File Saving Invoice or Receipt Data as a CSV File...

  • Page 132: Exporting Invoices Or Receipts To Quickbooks Desktop

    Note: Make sure you have a current QuickBooks account and your login information is available. 1. Make sure your invoices or receipts are scanned and reviewed. See the link at the end of this section. 2. In the Export and Save window, click QuickBooks Online. You see a screen like this: 3.
  • Page 133 Note: Make sure the QuickBooks Desktop software is installed and opened on your computer. 1. Make sure your invoices or receipts are scanned and reviewed. See the link at the end of this section. 2. In the Export and Save window, click QuickBooks Desktop. You see a screen like this: 3.

  • Page 134: Saving Or Exporting Receipts To Quicken

    Saving or Exporting Receipts to Quicken You can save receipt data as a QIF file or export it for use in Quicken. Note: Invoice data cannot be saved or exported to Quicken. Selecting an invoice to export will disable the Quicken icon. Make sure no invoices are selected when exporting receipts to Quicken. 1.

  • Page 135: Saving Invoice Or Receipt Data As A Csv File

    Note: Invoice data cannot be saved or exported in TurboTax. Selecting an invoice to export will disable the TurboTax icon. Make sure no invoices are selected when exporting receipts to TurboTax. 1. Make sure your receipts are scanned and reviewed. See the link at the end of this section. Note: The tax category needs to be selected for each receipt to be recognized by TurboTax.

  • Page 136: Selecting Invoice/Receipt Manager Settings

    Note: Selecting JPEG will create a separate image file for each receipt or invoice selected. Selecting PDF will save all selected receipts or invoices as one file. If you want to create separate PDF files, change the PDF setting in Epson ScanSmart. Parent topic:...

  • Page 137: Exporting Or Importing The Invoice/Receipt Database

    Exporting or Importing the Invoice/Receipt Database You can export or import the invoice/receipt database. This is useful if you change computers. Note: Make sure each computer has the same version of Epson ScanSmart installed. 1. Click the Settings button in Invoice/Receipt Manager.

  • Page 138: Changing Column Settings

    You see a screen like this: 3. Choose one of these options: • Click Export to export the invoice/receipt database. A file is created that can be saved to a folder on your computer. • Click Import to import an invoice/receipt database. Choose the file that was created when you exported the database.

  • Page 139: Changing Currency And Language Settings

    You see a screen like this: 2. Choose which columns to display by selecting or deselecting each checkbox. Click the arrow icons to move the items up or down in the display order you want. 3. Click Close. Parent topic: Selecting Invoice/Receipt Manager Settings Changing Currency and Language Settings You can change the currency and OCR language for data in Invoice/Receipt Manager.
  • Page 140 You see a screen like this: 2. Click the Currency and Language tab.

  • Page 141: Importing Categories From Quickbooks Or Quicken

    You see a screen like this: 3. Select a currency type and OCR language. 4. Click Close. Parent topic: Selecting Invoice/Receipt Manager Settings Importing Categories from QuickBooks or Quicken You can import categories from QuickBooks Online, QuickBooks Desktop, or Quicken to use in Invoice/Receipt Manager.
  • Page 142 You see a screen like this: 2. Click the Manage Item List tab.

  • Page 143: Scan Resolution Guidelines

    You see a screen like this: 3. Click Import from accounting services. 4. Select one of the import options and follow the on-screen instructions. 5. Click the checkboxes for the categories that you want to be displayed in the Invoice/Receipt Manager Edit window and click Close.

  • Page 144: Starting A Scan From A Smartphone Or Tablet

    Scanning Starting a Scan from a Smartphone or Tablet You can use the Epson Smart Panel app to scan from a network scanner to an iOS or Android device over a direct Wi-Fi connection (ES-C320W/RR-400W). Note: Epson Smart Panel does not support scanning with a carrier sheet, or scanning originals longer than 15.5 inches (393.7 mm).

  • Page 145: Using Mopria Scan

    Some Amazon Fire tablets also use Mopria Scan. 1. Connect your Epson product to your wireless network. See the link at the end of this section. 2. On your Android device, download the Mopria Scan app from Google Play.
  • Page 146 Note: For details, see the macOS User Guide. Parent topic: Scanning Related topics Loading Originals...

  • Page 147: Cleaning And Transporting Your Product

    Clean the inside of the product every 5,000 scans. You can check the latest number of scans and set cleaning time notifications and alerts in the Epson Scan 2 Utility. By default, a notification is sent after every 5,000 scans.
  • Page 148 Caution: Be careful not to get your hands or hair caught in the gears or rollers when cleaning the inside the scanner. Otherwise, injury could occur. Note: Clean inside your product while it is turned on. 1. Open the vertical path cover. Note: When opening the vertical path cover, hold the area indicated to avoid touching the antistatic brush.
  • Page 149 2. Wipe the rollers and plastic rollers with a soft, lint-free cloth dampened with a small amount of cleaner or water. Note: Do not spray liquid directly into the scanner. Be careful not to touch the antistatic brush when wiping the rollers. If the brush becomes bent it cannot eliminate static electricity, and this may cause the output originals to stick to each other.
  • Page 150 4. Wipe the 8 rollers shown with a soft, lint-free cloth dampened with a small amount of cleaner or water. Note: Do not spray liquid directly into the scanner.
  • Page 151 5. Close the scanner cover with both hands. Then, close the vertical path cover and then the input tray, in that order.
  • Page 152 7. Open the input tray, and pull the lever to open the scanner cover. 8. Use a genuine Epson cleaning kit or a soft, lint-free cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with...
  • Page 153 Epson cleaning kit with a small amount of cleaner on the cleaning cloth to remove the stains. Wipe off all remaining liquid. Caution: Do not use brushes or hard tools to clean the scanner glass. Any scratches on the glass may affect the scan quality.
  • Page 154 Caution: Do not use liquid or glass cleaner on the cotton swab. Note: The ultrasonic sensors do not normally require maintenance. However, if multiple feed errors occur frequently, it is possible that dust that has accumulated around the ultrasonic sensors is being mistakenly detected as a multiple feed error.
  • Page 155 10. Open the cover and remove the separation roller. 11. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller.
  • Page 156 13. Open the cover, then remove the pickup roller. 14. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry...
  • Page 157 15. Replace the pickup roller. 16. Close the scanner cover with both hands. Then, close the input tray. 17. Reset the number of scans after cleaning. Resetting the Number of Scans After Cleaning Parent topic: Cleaning and Transporting Your Product Related references Optional Accessories and Replacement Parts Related tasks...

  • Page 158: Resetting The Number Of Scans After Cleaning

    • Windows 10: Click and select EPSON > Epson Scan 2 Utility. • Windows 8.x: Navigate to the Apps screen and select EPSON > Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 >...
  • Page 159 You see a screen like this: 4. Select the Regular Cleaning Alert checkbox and click the Reset button. Note: You cannot reset if Regular Cleaning Alert is not selected. 5. Close the Epson Scan 2 Utility. Parent topic: Cleaning Inside Your Product...

  • Page 160: Replacing The Rollers

    Replacing the Rollers Replace the roller assembly kit (A: separation roller, B: pickup roller) when the number of scans exceeds the life cycle of the rollers. Check the roller counter to see when you need to replace the rollers. Note: Replace the rollers while the scanner is turned on. 1.
  • Page 161 2. Press down on the separation roller cover latch and pull up the cover to remove it.
  • Page 162 3. Lift up the separation roller and slide it to the left to remove it. Note: Do not use force to pull out the separation roller; doing so may damage the inside of the product.
  • Page 163 4. To install a new separation roller, insert the end of the roller into the hole on the right side and lower the other end of the roller into place.
  • Page 164 5. Attach the separation roller cover as shown. Insert the axis on the upper side of the cover into the grooves, and then close the cover firmly.
  • Page 165 Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and reinstall it, then try to close the cover again. 6. Open the cover of the pickup roller.
  • Page 166 7. Slide the pickup roller to the right and lift up to remove it.
  • Page 167 8. To install the new pickup roller, align the notches on the roller unit and slide it to the left. Lower the pickup roller, and then slide it to the back. Make sure the notches are aligned.
  • Page 168 9. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again.
  • Page 169 10. Close the scanner cover with both hands, then close the input tray. 11. Reset the roller counter. Note: Make sure to dispose of the pickup roller and the separation roller following the rules and regulations of your local authority. Do not disassemble them. Resetting the Roller Counter Parent topic: Cleaning and Transporting Your Product...

  • Page 170: Resetting The Roller Counter

    • Windows 10: Click and select EPSON > Epson Scan 2 Utility. • Windows 8.x: Navigate to the Apps screen and select EPSON > Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 >...

  • Page 171: Transporting Your Product

    You see a screen like this: 4. Click Reset under Roller Assembly Kit. The Number of Scans field changes to 0 (zero). 5. Close the Epson Scan 2 Utility. Parent topic: Replacing the Rollers Transporting Your Product If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it for transportation as described here.
  • Page 172 2. Disconnect any connected cables. 3. Close the input tray extension and the input tray. Note: Make sure the output tray paper support is securely closed. 4. Pull the position selector on the back of the product to the right, and tilt the scanner forward into the vertical path position.
  • Page 173 If you need to move the scanner, carry it as shown here. Note: Make sure to disconnect all cables, stow the input and output tray paper supports, and place the scanner in the vertical path position. Parent topic: Cleaning and Transporting Your Product...

  • Page 174: Administering Your Product (Es-C320W/Rr-400W)

    You do this by accessing your product's built-in Web Config utility from a computer or other device that is connected to the same network as your product. Note: You can also access the Web Config utility from the product information area in the Epson Smart Panel app.

  • Page 175: Restricting Features Available For Users

    You can set an administrator password using your product's control panel, Web Config, or EpsonNet Config. You use the same administrator password in all cases. Note: If you forget your administrator password, contact Epson for support. 1. Access Web Config and select the Product Security tab.

  • Page 176: Locking The Buttons On The Control Panel Using Web Config

    Note: Be sure to remember the administrator password you set. If you forget your password, you will not be able to reset it and you will need to contact Epson. 5. Click OK. Note: To restore the administrator password to the default value, select Restore Default Settings on the Change Administrator Password screen.

  • Page 177: Disabling Network Scanning

    Related tasks Accessing the Web Config Utility Disabling Network Scanning You can make the following settings in Web Config to disable network scanning using Epson Scan 2 from your computer. 1. Access Web Config and select the Scan tab. 2. Select Network Scan.

  • Page 178: Configuring Product Settings

    Configuring Product Settings Follow the instructions in these sections to configure your product's control panel settings using the Web Config software. Checking Status Information Configuring Email Notification Managing the Network Connection Updating Firmware Using Web Config Parent topic: Administering Your Product (ES-C320W/RR-400W) Checking Status Information You can check information about the scanner using Web Config.

  • Page 179: Managing The Network Connection

    You see a window like this: 3. Select the subject contents from the two drop-down menus. 4. Enter email addresses in the Address fields as necessary, and select a language for each. 5. Select the checkboxes to indicate the events for which you want each address to receive email notifications.

  • Page 180: Updating Firmware Using Web Config

    If your product is connected to the Internet, you can update the product firmware using Web Config. Note: Make sure the product is not in use before starting the update. You can also update the firmware using Epson Device Admin. See the Epson Device Admin help for more details.

  • Page 181: Exporting Settings Using Web Config

    Exporting Settings Using Web Config You can export your product's settings and optionally encrypt the settings file with a password. 1. Access Web Config and select the Device Management tab. 2. Under Export and Import Setting Value, select Export. 3. Select the settings you want to export. Note: If you select a parent category, the child categories are also selected.

  • Page 182: Using Your Product On A Secure Network

    Using a Digital Certificate Configuring SSL/TLS Communication Configuring IPsec/IP Filtering Connecting the Product to an IEEE 802.1X Network Using Epson Device Admin Configuration Software Parent topic: Administering Your Product (ES-C320W/RR-400W) Configuring Protocols and Services in Web Config You can enable or disable protocols using Web Config.

  • Page 183: Protocol Settings

    Related tasks Accessing the Web Config Utility Protocol Settings Protocols Name Description Bonjour Bonjour is used to search for devices and AirPrint SLP is used for push-scanning and network searching in EpsonNet Config Add WSD devices, or print and scan from the WSD port LLTD Displays the product on the Windows network map LLMNR...
  • Page 184 SLP Settings Setting Options/Description Enable SLP Enable the SLP function to use the Push Scan function and network searching in EpsonNet Config WSD Settings Setting Options/Description Enable WSD Enable adding devices using WSD, and printing and scanning from the WSD port Scanning Timeout (sec) Enter the communication timeout value for WSD scanning between 3 and 3,600 seconds...

  • Page 185: Using A Digital Certificate

    Community Name (Read Only) Enter 0 to 32 ASCII characters Community Name (Read/Write) Enter 0 to 32 ASCII characters Allow access from Epson tools Allow information to be written from Epson tools such as Epson Device Admin SNMPv3 Settings Setting Options/Description...

  • Page 186: About Digital Certification

    About Digital Certification You can configure the following digital certificates for your network using Web Config: CA-signed Certificate You can ensure secure communications using a CA-signed certificate for each security feature. The certificates must be signed by and obtained from a CA (Certificate Authority). CA Certificate A CA certificate indicates that a third party has verified the identity of a server.

  • Page 187: Csr Setup Settings

    8. Submit the CSR to the certificate authority following the format guidelines provided by that authority. 9. Save the issued CA-signed certificate to a computer connected to the product. Before proceeding, make sure the time and date settings are correct on your product. 10.

  • Page 188: Csr Import Settings

    Setting Options/Description Common Name Enter a name or static IP address from 1 to 128 characters long. The first element is stored to the common name, and other elements are stored to the alias field of the certificate subject. For example: Scanner's IP address: 192.0.2.123, Scanner name: EPSONA1B2C3 Common Name:...
  • Page 189 Certificate format Setting descriptions PEM/DER format obtained from a computer Private Key: Configure a private key Password: Do not configure CA Certificate 1/CA Certificate 2: Optional PKCS#12 format obtained from a computer Private Key: Do not configure Password: Optional CA Certificate 1/CA Certificate 2: Do not configure CA-signed Certificate Import Settings Setting...

  • Page 190: Deleting A Ca-Signed Certificate

    Setting Description CA Certificate 2 If your certificate’s format is Certificate (PEM/DER), import a certificate from the same certificate authority that issued CA Certificate 1. Specify a file if necessary. Parent topic: Using a Digital Certificate Deleting a CA-signed Certificate You can delete an imported CA-signed certificate with Web Config when the certificate expires or if you have no more need for an encrypted connection.

  • Page 191: Importing A Ca Certificate

    4. Select a validity period for the certificate as the Certificate Validity (year) setting. 5. Click Next. You see a completion message. 6. Click OK. 7. Click Confirm to verify the certificate information. Parent topic: Using a Digital Certificate Related tasks Accessing the Web Config Utility Importing a CA Certificate You can import a CA certificate using Web Config.

  • Page 192: Configuring Ssl/Tls Communication

    Related tasks Accessing the Web Config Utility Configuring SSL/TLS Communication Follow the instructions in these sections to configure SSL/TLS communication using Web Config. Configuring SSL/TLS Settings Configuring a Server Certificate for the Product Parent topic: Using Your Product on a Secure Network Configuring SSL/TLS Settings If your product supports HTTPS, you can configure SSL/TLS to encrypt communications with your product.

  • Page 193: Configuring Ipsec/Ip Filtering

    4. Click Next. You see a confirmation message. 5. Click OK. Parent topic: Configuring SSL/TLS Communication Related tasks Accessing the Web Config Utility Configuring IPsec/IP Filtering Follow the instructions in these sections to configure IPsec/IP traffic filtering using Web Config. About IPsec/IP Filtering Configuring the Default IPsec/IP Filtering Policy Configuring the Group IPsec/IP Filtering Policies...

  • Page 194: Configuring The Group Ipsec/Ip Filtering Policies

    5. Click Next. You see a confirmation message. 6. Click OK. Parent topic: Configuring IPsec/IP Filtering Related tasks Accessing the Web Config Utility Configuring the Group IPsec/IP Filtering Policies You can configure group policies for IPsec/IP traffic filtering using Web Config. 1.
  • Page 195 Setting Options/Description IKE Version Select the version of the Internet Key Exchange (IKE) protocol that matches your network environment Authentication Method Select an authentication method, or select Certificate if you have imported a CA-signed certificate Pre-Shared Key If necessary, enter a pre-shared key between 1 and 127 characters long Confirm Pre-Shared Key Confirm the pre-shared key you entered...
  • Page 196 Group Policy Settings Setting Options/Description Access Control Permit Access to permit IP packets to pass through Refuse Access to prevent IP packets from passing through IPsec to permit IPsec packets to pass through Local Address(Scanner) Select an IPv4 or IPv6 address that matches your network environment;...
  • Page 197 Setting Options/Description Remote Port If you selected Port Number as the Method of Choosing Port option, and TCP or UDP for the Transport Protocol option, enter the port numbers that control sending packets (up to 10 ports), separated by commas, for example 25,80,143,5220;...
  • Page 198 You cannot use IPv6 link-local addresses. Group Policy Guidelines Service name Protocol type Local/Remote port Controls these operations number — — All services ENPC 3289/Any port Searching for a product from applications such as Epson Device Admin and the scanner driver...

  • Page 199: Ipsec/Ip Filtering Configuration Examples

    Service name Protocol type Local/Remote port Controls these operations number SNMP 161/Any port Acquiring and configuring MIB from applications such as Epson Device Admin and the scanner driver Any port/5357 Controlling WSD WS-Discovery 3702/Any port Searching for a product from WSD...

  • Page 200: Configuring An Ipsec/Ip Filtering Certificate

    Default policy: • IPsec/IP Filtering: Enable • Access Control: Refuse Access Group policy: • Enable this Group Policy: Select • Access Control: Permit Access • Remote Address(Host): Client IP address • Method of Choosing Port: Service Name • Service Name: Select ENPC, SNMP, HTTP (Local), HTTPS (Local), and Network Scan Receiving Access from a Specified IP Address only In these examples, the client will be able to access and configure the product in any policy configuration.

  • Page 201: Connecting The Product To An Ieee 802.1X Network

    Related tasks Accessing the Web Config Utility Connecting the Product to an IEEE 802.1X Network Follow the instructions in these sections to connect the product to an IEEE 802.1X network using Web Config. Configuring an IEEE 802.1X Network IEEE 802.1X Network Settings Configuring a Certificate for an IEEE 802.1X Network Parent topic: Using Your Product on a Secure Network...

  • Page 202: Configuring A Certificate For An Ieee 802.1X Network

    Setting Options/Description EAP Type Select one of these authentication methods for connections between the product and a RADIUS server: EAP-TLS or PEAP-TLS: You must obtain and import a CA- signed certificate PEAP/MSCHAPv2 or EAP-TTLS: You must configure a password User ID Enter an ID between 1 and 128 ASCII characters for authentication on a RADIUS server Password...

  • Page 203: Using Epson Device Admin Configuration Software

    With Windows, you can discover and monitor remote devices, and configure network settings in a batch operation. See the Epson Device Admin help for instructions. To install Epson Device Admin, download the software from the support page at epson.com/support (U.S.), epson.ca/support...

  • Page 204: Solving Problems

    Solving Problems Check these sections for solutions to problems you may have using your product. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Scanner Light Status Solving Scanning Problems Scanner Light Status The lights on the scanner indicate the scanner status and let you know when a problem occurs.
  • Page 205 • Check the scanner connection to your computer to make sure it is secure. • ready • Turn the scanner off and then back on again. If the error continues, • Wi-Fi (ES-C320W/RR- the scanner may be malfunctioning. Contact Epson for support. 400W) • AP mode (ES- C320W/RR-400W) • scanner position •...

  • Page 206: Solving Scanning Problems

    Solving Scanning Problems Check these solutions if you have problems scanning with your product. Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility. Product Does Not Turn On or Turns Off Unexpectedly Scanner Button Does Not Start Scanning...

  • Page 207: Product Does Not Turn On Or Turns Off Unexpectedly

    • For Wi-Fi scanning (ES-C320W/RR-400W), confirm that your scanner is paired with your computer. Click Change on the main Epson ScanSmart screen and select the scanner you want to use. • Make sure your scanner is not connected to another computer via USB. A USB connection takes...

  • Page 208: Scanning Software Does Not Operate Correctly

    • Make sure Epson ScanSmart and Epson Scan 2 are installed correctly. Reinstall the software, if necessary. • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager. Parent topic: Solving Scanning Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: •...

  • Page 209: Cannot Start Epson Scan 2

    USB hub. • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting.
  • Page 210 • Make sure the scanner is in the correct position for the type of original being scanned. See the link at the end of this section to see which position is appropriate for your original. • When scanning multiple standard-size originals, scan in the vertical path position. If the scanner is in the straight path position, pull the scanner position selector to the right and tilt the scanner forward to place it in the vertical path position.

  • Page 211: Paper Jam Problems

    • Use Automatic Feeding Mode in Epson Scan 2 and scan originals one at a time. • If you see a double feed error in the Epson Scan 2 window, start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.
  • Page 212 Note: Epson Smart Panel does not support scanning originals more than 15.5 inches (393.7 mm) in length (ES-C320W/RR-400W). Vertical Path Position 1. Turn off your product. 2. Remove all originals from the input tray. 3. Open the vertical path cover.
  • Page 213 4. Pull down the cover open lever and open the scanner cover. 5. Gently pull out any jammed originals from inside the product.
  • Page 214 6. If you cannot pull originals straight up, carefully pull out any jammed originals from the output tray in the direction of the arrow. Note: Make sure there is no paper inside the scanner.
  • Page 215 7. Close the scanner cover with both hands. Then, close the vertical path cover.
  • Page 216 Caution: Before restarting scanning, make sure that the scanner is stationary. If the scanner is not stationary, it could cause the original to jam. 8. Carefully follow all loading instructions when you reload originals. Straight Path Position 1. Turn off your product. 2.
  • Page 217 4. Gently pull out any jammed originals from inside the product. 5. If you cannot pull originals straight up, carefully pull out any jammed originals from the output slot in the direction of the arrow.
  • Page 218 Note: Make sure there is no paper inside the scanner. 6. Close the scanner cover with both hands. Important: Before restarting scanning, make sure that the scanner is stationary. If the scanner is not stationary, it could cause the original to jam. 7.
  • Page 219 Note: You can check the number of sheets scanned by the pickup roller in the Epson Scan 2 Utility. Start the Epson Scan 2 Utility, click the Counter tab, and then check the Number of Scans under Roller Assembly Kit.

  • Page 220: Paper Protection Does Not Work Correctly

    • If misdetection occurs frequently, lower the Paper Protection detection level. • Turn the Paper Protection feature off in the Epson Scan 2 Utility (Scanner Setting > Paper Protection > Off). Note: Set the Paper Protection feature to Off when scanning plastic cards and thick originals.

  • Page 221: Solving Network Scanning Problems

    • The scanning speed may be reduced depending on the image adjustment features in Epson Scan 2. • If scanning becomes slower after scanning continuously with the ADF for a long time, the scanner may have automatically slowed down to protect the scanner mechanism from overheating or becoming damaged.

  • Page 222: Cannot Scan Over A Network

    Restart the scanner. • If the Firewall function is active, the scanner may not be discovered by the Epson Scan 2 Utility. Open the Epson Scan 2 Utility, enter the IP address for your scanner, and click Add.

  • Page 223: Product Cannot Connect To A Wireless Router Or Access Point

    Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point (ES-C320W/RR- 400W), try these solutions: • If you are connecting the product via Wi-Fi Protected Setup (WPS), make sure you activate WPS on your product within 2 minutes of activating WPS discovery mode on the router by pressing the WPS button or enabling the WPS setting in your router firmware.

  • Page 224: Cannot Access Web Config

    • Make sure Epson ScanSmart is installed. • If you cannot start scanning from a smart device, make sure the product and smart device are connected correctly. Use the Epson Smart Panel to check the connection status for the smart device and the product.

  • Page 225: Forgot The Administrator Password

    Solving Network Scanning Problems Forgot the Administrator Password If you forget the password or inadvertently set it, contact Epson for assistance. Note: In most cases, the default password is the product's serial number. If there is a "Password" label attached to the back of the product, enter the 8-digit number shown on the label. If there is no "Password"...

  • Page 226: Solving Scanned Image Quality Problems

    Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.

  • Page 227: Image Is Distorted Or Blurry

    • Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions. • Select Settings > Scanner Settings > Scan Settings in Epson ScanSmart, adjust the following settings, and try scanning again: •...

  • Page 228: Ripple Patterns Appear In An Image

    You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by interference from differing pitches in the scanner's screen and your original's halftone screen. To reduce this effect, select Settings > Scanner Settings > Scan Settings in Epson ScanSmart and try adjusting these settings and scanning again: •...

  • Page 229: Streaks Appear In All Scanned Images

    Solving Scanned Image Quality Problems Cannot Solve Problems in the Scanned Image If you have tried all of the solutions and have not solved the problem, initialize the scanner driver (Epson Scan 2) settings using Epson Scan 2 Utility. Note: Epson Scan 2 Utility is one of the applications supplied with the scanner software.

  • Page 230: Solving Invoice/Receipt Manager Problems

    • The license key is only available for one scanner. Make sure you selected the correct scanner. • If you need to replace your scanner under warranty, Epson can issue you a new license key. Contact Epson Support if you have trouble with the new license key.

  • Page 231: Checking Your Applications

    • Epson ScanSmart • Scanner driver (Epson Scan 2) • EPSON Software Updater • Note: When you set up the scanner using the installer, the scanner driver (Epson Scan 2) is automatically installed. Checking Your Applications for Windows Checking Your Applications for Mac OS...
  • Page 232 USB cable to update the firmware. Note: Make sure Epson Scan 2 is installed on your computer. If Epson Scan 2 is not installed, download the software from the Epson website and install it on your computer.

  • Page 233: Resetting The Epson Scan 2 Settings

    • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2 Utility. 2. Click the Other tab. 3. Click Reset and confirm your choice. Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and re- install it. Parent topic: Solving Scanning Problems...

  • Page 234: Uninstalling Product Software - Mac

    Uninstall/Change. 5. Restart your computer, then see the Start Here sheet to re-install your software. Note: If you find that re-installing your product software does not solve a problem, contact Epson. Parent topic: Uninstall Your Product Software Uninstalling Product Software - Mac In most cases, you do not need to uninstall your product software before re-installing it.

  • Page 235: Where To Get Help (U.s. And Canada)

    8. To reinstall your product software, see the Start Here sheet for instructions. Note: If you find that re-installing your product software does not solve a problem, contact Epson. If you cannot find the application you want to uninstall in the application list, you cannot uninstall using the Uninstaller.

  • Page 236: Where To Get Help (Latin America)

    (U.S. sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800- GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Scanning Problems Where to Get Help (Latin America) If you need to contact Epson for technical support services, use the following support options.
  • Page 237 Note: For help using any other software on your system, see the documentation for that software for technical support. Purchase Supplies and Accessories You can purchase genuine Epson accessories from an Epson authorized reseller. To find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office.

  • Page 238: Technical Specifications

    Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.

  • Page 239: General Specifications

    Note: Mac OS may not support some applications and features; the UNIX File System (UFS) for Mac OS is not supported and Fast User Switching on Mac OS or later is not supported. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.),...

  • Page 240: Dimension Specifications

    Scanning resolution 600 dpi (main scan) 600 dpi (sub scan) Output resolution 50 to 1200 dpi in 1 dpi increments (when scanning with a computer) Note: Available resolutions may vary depending on the scanning method. Color Depth Color: 30 bits per pixel internal (10 bits per pixel per color) 24 bits per pixel external (8 bits per pixel per color) Grayscale: 10 bits per pixel internal...

  • Page 241: Electrical Specifications

    Parent topic: Technical Specifications Electrical Specifications Scanner Note: Check the label on the product and the AC adapter for voltage information. Power consumption varies depending on operating conditions or whether an option is installed. Rated DC input power supply DC 24 V voltage Rated DC input current Power consumption...

  • Page 242: Environmental Specifications

    Parent topic: Technical Specifications Environmental Specifications Temperature Operating: 41 to 95 °F (5 to 35 °C) Storage: –13 to 140 °F (–25 to 60 °C) Humidity Operating: 15 to 80% RH (non-condensing) Storage: 15 to 85% RH Operating conditions Ordinary office or home conditions Note: Avoid operating the product in direct sunlight, near a strong light source, or in extremely dusty conditions.
  • Page 243 Note: Wi-Fi Direct supports only WPA2-PSK (AES). Security Protocol IEEE802.1X Connection device must comply with IEEE802.1X IPsec/IP Filtering SSL/TLS HTTPS (Server/Client) SMTPS (STARTTLS, SSL/TLS) SNMPv3 Network Features and IPv4/IPv6 Support Epson ScanSmart IPv4 AirPrint IPv4, IPv6 Parent topic: Technical Specifications...

  • Page 244: Safety And Approvals Specifications

    • Manufacturer: Seiko Epson Corporation. • Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.

  • Page 245: Notices

    Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
  • Page 246 • After replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not disassemble them. • Never disassemble, modify, or attempt to repair the product or a product option by yourself except as specifically explained in this guide. Caution: Radio waves from this product may adversely affect the operation of medical equipment, airplanes, or automatically controlled devices, such as pacemakers, automatic doors, or fire alarms.

  • Page 247: Wireless Connection Safety Instructions (Es-C320W/Rr-400W)

    ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating. • Never disassemble, modify, or attempt to repair the AC adapter by yourself except as specifically explained in the product's guides. • If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug, make sure you replace them with fuses of the correct size and rating.

  • Page 248: Notes On The Administrator Password

    such devices or inside a medical facility, follow the directions from authorized staff members at the facility, and follow all posted warnings and directions on the device to avoid causing an accident. Do not connect this product to the internet directly. Connect it to a network protected by a router or firewall.

  • Page 249: Default Delay Times For Power Management For Epson Products

    1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,...
  • Page 250 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los...
  • Page 251 Award in Your Favor. For Disputes in which you or Epson seeks $75,000 or less in damages exclusive of attorney's fees and costs, if the arbitrator's decision results in an award to you in an amount greater than Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount...

  • Page 252: Trademarks

    Dispute in arbitration. Except as agreed upon by you and Epson in writing, the arbitrator shall determine the amount of fees, costs, and expenses to be paid by Epson pursuant to this Section 1.6d).

  • Page 253: Copyright Notice

    Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

  • Page 254: Libtiff Software Acknowledgment

    Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.

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Es-c320wRr-400w

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