Page 1 ES-865 User's Guide...
Page 3: Table Of Contents
Changing Regular Cleaning Alert Settings ..................15 Scanner Parts Locations ........................16 Scanner Parts..........................17 User Replaceable Epson Scanner Parts ..................19 Using Power Saving Settings ......................20 Changing the Sleep Timer Settings ....................20 Changing the Power Off Timer Settings ..................21 Loading Originals............................
Page 4 Printing a Scan ..........................55 Saving a Scan as a Microsoft Office Format File ................56 Selecting Epson ScanSmart Settings....................57 Changing the Scanner........................57 Changing the Scan Settings ......................59 Changing the File Name Settings ....................61 Changing the Save Settings ......................62 Save Settings ..........................
Page 5 Cleaning and Transporting Your Scanner..................... 107 Cleaning Your Scanner ........................107 Cleaning Inside Your Scanner......................107 Checking the Scanner Roller Counter ....................119 Replacing the Scanner Rollers ......................120 Resetting the Scanner Roller Counter ..................126 Transporting Your Scanner ......................126 Solving Problems ............................
Page 6 Safety and Approvals Specifications ....................147 Notices ..............................149 Important Safety Instructions......................149 Restrictions on Copying ........................151 Default Delay Times for Power Management for Epson Products............ 152 Binding Arbitration and Class Waiver ....................152 Trademarks ............................155 Copyright Notice..........................156 libTIFF Software Acknowledgment....................
Page 7: Es-865 User's Guide
ES-865 User's Guide Welcome to the ES-865 User's Guide. For a printable PDF copy of this guide, click here.
Page 8: Scanner Basics
Scanner Basics See these sections to learn about the basic features of your scanner. Using the Control Panel Scanner Parts Locations Using Power Saving Settings Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Adjusting the Screen Brightness Changing LCD Screen Language...
Page 9: The Lcd Screen
Navigation arrows and the OK button stop button start button back button The LCD Screen Viewing Animations Setting User Access Restrictions (Access Control) Status Icon Information Parent topic: Using the Control Panel The LCD Screen Home screen indicator Double Feed Detection Skip (DFDS) is enabled (blue) or disabled. Select the DFDS Function option in the Scanner Settings menu to change the setting.
Page 10: Viewing Animations
Displays available menus Press the arrow button to scroll through available menus Displays available button actions Parent topic: Control Panel Buttons and Lights Viewing Animations You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem.
Page 11: Setting User Access Restrictions (Access Control)
While viewing the topics, you may see screens like this: Indicates your overall progress through the animation Press the left arrow button to view the previous step Displays the current step number and the total number of steps Press the right arrow button to view the next step Parent topic: Control Panel Buttons and Lights Setting User Access Restrictions (Access Control)
Page 12 • Language • Regular Cleaning Alert Settings • System Administration Note: If your system has an administrator, contact your administrator before enabling restricted access. 1. Press the home button, if necessary. 2. Select Settings and press the OK button. 3. Use the arrow buttons to select System Administration and press the OK button. 4.
Page 13: Status Icon Information
Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions. Icons Description Indicates that you are on the home screen. Slow mode is enabled. Paper feeding speed is reduced during scanning. Slow mode is disabled. Double Feed Detection Skip (DFDS) is enabled.
Page 14: Changing Lcd Screen Language
You see a screen like this: 3. Use the arrow buttons to select LCD Brightness and press the OK button. 4. Use the arrow buttons to decrease or increase the brightness. 5. Press the OK button to exit. Parent topic: Using the Control Panel Changing LCD Screen Language You can change the language used on the LCD screen.
Page 15: Changing Regular Cleaning Alert Settings
You see a screen like this: 3. Use the arrow buttons to select Language and press the OK button. 4. Select a language and press the OK button to exit. Parent topic: Using the Control Panel Changing Regular Cleaning Alert Settings You can set an alert to appear to remind you to perform regular cleaning after a certain number of scans.
Page 16: Scanner Parts Locations
5. Press the OK button to exit. Parent topic: Using the Control Panel Scanner Parts Locations See these sections to identify the parts on your scanner. Scanner Parts User Replaceable Epson Scanner Parts Parent topic: Scanner Basics...
Page 17: Scanner Parts
Scanner Parts Control panel Edge guides Input tray Input tray extension ADF (Automatic Document Feeder) Output tray Output tray extensions...
Page 18 Stopper Kensington security slot USB port Power inlet Cover open lever Scanner cover...
Page 19: User Replaceable Epson Scanner Parts
(U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Part Part number Carrier sheet B12B819051...
Page 20: Using Power Saving Settings
Part Part number Epson Perfection V19 (for use with B11B231201 scanner dock) Epson Perfection V39 (for use with B11B232201 scanner dock) Parent topic: Scanner Parts Locations Using Power Saving Settings Your scanner enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time.
Page 21: Changing The Power Off Timer Settings
You see a screen like this: 3. Use the arrow buttons to select Sleep Timer and press the OK button. 4. Do one of the following: • Press the up or down arrow buttons to decrease or increase the number of minutes. •...
Page 22 You see a screen like this: 3. Use the arrow buttons to select Power Off Timer and press the OK button. 4. Select Off or select a time period between 30minutes and 12h (12 hours). 5. Press the OK button to exit. Parent topic: Using Power Saving Settings...
Page 23: Loading Originals
Loading Originals Follow the instructions here to load your originals into the scanner. Loading Originals in the Input Tray Loading Plastic and Laminated Cards in the Input Tray Loading Special Originals Loading Originals in the Input Tray You can load originals that meet the document specifications in the input tray. Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray.
Page 24 Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3. Slide the input tray edge guides all the way out. 4.
Page 25 5. Stack the originals with the printed side facing down and slide the stack so the leading edge is at an angle as shown.
Page 26 6. Load standard originals into the input tray printed side down and top edge first, and guide them in until they meet resistance. • If you are loading paper business cards, load up to 30 cards (printed side down and long edge first) into the input tray horizontally, and slide them in until they meet resistance.
Page 28 • If you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals.
Page 29 7. Slide the edge guides against the edges of the original. Note: If you are scanning originals that are 15.5 inches (393.8 mm) or longer, support the original as it enters into and ejects from the scanner as shown and use the following resolutions: •...
Page 30 • 215 to 240 inches (5461.1 to 6096 mm): 200 dpi or less 8. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals. Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and allow the originals to eject freely onto the surface below the scanner.
Page 31: Loading Multiple Sizes Of Originals In The Input Tray
Related references Original Document Specifications Related topics Scanning Loading Multiple Sizes of Originals in the Input Tray You can load originals of different sizes, paper types, and thicknesses at one time in the input tray. Just make sure they meet the original document specifications. Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray.
Page 32 3. Slide the input tray edge guides all the way out. 4. Load the originals in the center of the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Slide them in until they meet resistance. Make sure the printed sides are facedown and the top edges are slightly angled in the input tray.
Page 33: Original Document Specifications
Settings > Scanner Settings > Slow > On on the LCD screen. You can also scan originals of multiple sizes by loading them one by one using the Automatic Feeding Mode setting in Epson Scan 2. Parent topic: Loading Originals in the Input Tray Original Document Specifications You can load original documents that meet these specifications in your scanner.
Page 34 Paper type Paper size Paper weight Loading capacity Plain paper Letter (8.5 × 11 inches 7 to 110 lb 21 lb (80 g/m²): 100 [216 × 279 mm]) (27 to 413 g/m²) sheets Fine paper 24 lb (90 g/m²): 86 sheets A4 (8.3 ×...
Page 35 Paper type Paper size Paper weight Loading capacity Plain paper Legal (8.5 × 14 inches 7 to 110 lb 21 lb (80 g/m²): 80 sheets [216 × 356 mm]) (27 to 413 g/m²) Fine paper 24 lb (90 g/m²): 69 sheets Recycled paper 28 lb (104 g/m²): 59 sheets...
Page 36: Loading Plastic And Laminated Cards In The Input Tray
• Originals containing staples or paper clips • Originals with holes on the bottom of them • Originals that are bound • Originals with carbon paper backing • Transparencies • Glossy originals • Carbon-less paper • Perforated originals • Originals with labels, stickers, or glue •...
Page 37 2. Slide the input tray edge guides all the way out. 3. Load plastic or laminated cards (printed side down and long edge first) into the input tray horizontally, and slide them in until they meet resistance.
Page 38 Note: Do not load plastic cards vertically. 4. Slide the edge guides against the edges of the card.
Page 39: Plastic And Laminated Card Specifications
5. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning the cards. Note: If you do not disable the Detect Double Feed setting and a double feed error occurs, remove the plastic or laminated card from the input tray and reload it. Press the down arrow button on the control panel, and select DFDS Function >...
Page 40: Loading Special Originals
Loading Special Originals You can load photos or large, thick, or folded originals in the input tray using one or more carrier sheets. You can also load envelopes. Make sure the originals meet the specifications for special originals before loading them. 1.
Page 41 3. Slide the input tray edge guides all the way out.
Page 42 4. Load envelopes vertically in the input tray with the printed side down and the flap facing as shown. Slide in the envelopes until they meet resistance. Skip to step 7. 5. Do one of the following to load photos, or folded or irregularly shaped originals using a carrier sheet: Note: Use only the carrier sheet designed for your scanner.
Page 43 Make sure the illustration on the front edge of the carrier sheet is facing up. To scan both sides and stitch them together, set the appropriate setting in Epson Scan 2. • For a photo or an irregularly shaped original, load it in the center of an optional carrier sheet with the printed side face down.
Page 44 edge of the original against the binding of the carrier sheet, as shown. Otherwise, the scanner may not detect the correct length of the original.
Page 45 6. Load the carrier sheet in the input tray as shown until it meets resistance. Folded original...
Page 46 Photo or irregularly shaped original 7. Slide the edge guides against the edges of the envelope or carrier sheet.
Page 47: Special Original Specifications
8. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals. Note: If the Document Size setting on the Main Settings tab in Epson Scan 2 is set to Auto Detect, Paper Skew is automatically selected as the Correct Document Skew setting.
Page 48 Paper type Paper size Paper thickness Loading capacity Large originals (plain Up to this size: A3 (11.7 × 16.5 0.012 inch (0.3 mm) 10 carrier sheets paper, fine paper, or inches [297 × 420 mm]) maximum recycled paper) B4 (13.9 × 9.84 inches (excluding the (load only in a carrier [353 ×...
Page 49: Scanning
• Windows 8.x: Navigate to the Apps screen and select Epson ScanSmart. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Epson ScanSmart. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson ScanSmart.
Page 50 You see a screen like this: 3. Select a scan option. The scan job begins and your original feeds through the scanner. When scanning is complete, you see a screen like this:...
Page 51 4. You can review, edit, or reorder the scanned images as follows: • Select Scan to scan more originals. • Select Delete to delete selected scanned images. • Select Rotate Right to rotate each scanned image. • Select Crop to crop the selected image. •...
Page 52: Saving A Scan
Saving a Scan as a Microsoft Office Format File Parent topic: Scanning Related tasks Loading Originals in the Input Tray Customizing Action Icons Changing the Scanner Saving a Scan You can save a scanned image to your computer in a variety of formats. 1.
Page 53: Attaching A Scan To Email
4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Attaching a Scan to Email You can attach a scanned image to an email as a file attachment. Note: Your email app and account settings should be configured before scanning. You must install a MAPI-type email program such as Outlook Express, Windows Live Mail, Entourage, or Mac Mail.
Page 54: Sending A Scan To A Cloud Service
You see a screen like this: 3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as follows:...
Page 55: Printing A Scan
2. In the Select Action window, click Print. You see a screen like this: 3. Change the settings as follows: • Select the Epson printer and change the print settings, if necessary. • Select the number of copies you want to print.
Page 56: Saving A Scan As A Microsoft Office Format File
• Select the folder on your computer in which to save the file. 4. Click Print. Parent topic: Scanning a Document in Epson ScanSmart Saving a Scan as a Microsoft Office Format File You can save your scans in one of the following editable Microsoft Office file formats: Microsoft Word (.docx), Microsoft Excel (.xlsx), or Microsoft PowerPoint (.pptx).
Page 57: Selecting Epson Scansmart Settings
4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Selecting Epson ScanSmart Settings After starting Epson ScanSmart, you can change various scanning settings. Changing the Scanner Changing the Scan Settings Changing the File Name Settings Changing the Save Settings...
Page 58 1. On the main Epson ScanSmart screen, click Change. You see a screen like this:...
Page 59: Changing The Scan Settings
2. Select the scanner you want to use with your computer and click OK. Parent topic: Selecting Epson ScanSmart Settings Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. 1. Click the Settings button.
Page 60 You see a screen like this: 3. Change the settings as necessary and click Save. Parent topic: Selecting Epson ScanSmart Settings...
Page 61: Changing The File Name Settings
Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab.
Page 62: Changing The Save Settings
OCR cannot detect the subject. • Select the OCR language. • Select the date format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans. 1. Click the Settings button.
Page 63 You see a screen like this: 2. Click the Save Settings tab.
Page 64: Save Settings
Note: If you want the folder to open after the file is saved, click the checkbox. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved as PDFs or JPEGs.
Page 65 Setting Options Description General Generate PDF/A File Creates a PDF that conforms to PDF/A-1 standards Create file with all pages Saves all pages as one file Compression Level Selects the compression level for color or grayscale images Security Open File Password Set a password to open the file Protect Property Settings Sets a password to protect file properties and allows for restrictions on...
Page 66: Customizing Action Icons
Parent topic: Selecting Epson ScanSmart Settings Customizing Action Icons You can customize how the scan action icons are displayed on the Select Action screen. Note: You can also customize them by clicking the Customize icon on the Select Action screen.
Page 67 You see a screen like this: 2. Click the Customize Actions tab.
Page 68: Scanning Using Invoice/Receipt Manager
4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Scanning Using Invoice/Receipt Manager See these sections to activate Invoice/Receipt Manager software and start scanning invoices and receipts.
Page 69: Starting A Free Trial
Starting a Free Trial You can start a 30-day free trial of Invoice/Receipt Manager. 1. Do one of the following to start your free trial: • Click the Manage Invoices/Receipts trial icon on the main Epson ScanSmart screen.
Page 70 • Click the Manage Invoices/Receipts trial icon on the Select Action screen.
Page 71 2. Select Start Trial. Note: If you are ready to purchase a license key now, click Purchase License Key. The Epson product page opens in your web browser. Complete the checkout process and make sure you enter a valid email address where the license key will be sent to you. When you receive the license key, click Enter License Key and enter it on the screen that appears, then click Activate.
Page 72 3. Make sure the scanner and serial number listed match your product and click OK. 4. Invoice/Receipt Manager opens and you can begin using its features.
Page 73: Hiding The Invoice/Receipt Manager Trial Icons
Hiding the Invoice/Receipt Manager Trial Icons Parent topic: Scanning Using Invoice/Receipt Manager Hiding the Invoice/Receipt Manager Trial Icons You can hide the Invoice/Receipt Manager trial icons from the Epson ScanSmart screens. 1. Click the Settings button in Epson ScanSmart. You see a screen like this:...
Page 74: Activating Invoice/Receipt Manager
3. Click the Display Manage Invoices/Receipts icon toggle button to hide or display the trial icon on the main Epson ScanSmart screen. Note: You can also hide or display the trial icon from the Select Action screen on the Customize Actions tab.
Page 75 You see a screen like this: 2. Click the License Management tab.
Page 76 You see a screen like this: 3. To purchase a new license key, click Purchase License Key. The Epson product page opens in your web browser where you can purchase the license key. If you already have a license key, go to step 4.
Page 77: Scanning Invoices And Receipts And Using Invoice/Receipt Manager
You see a screen like this: 6. Enter the license key you purchased and click Activate. 7. Click Yes on the next screen (Windows only). 8. When you see a message indicating that activation was successful, click OK. The activated scanner and license key appear in the License Management List. Parent topic: Scanning Using Invoice/Receipt Manager Scanning Invoices and Receipts and Using Invoice/Receipt Manager...
Page 78 Epson ScanSmart automatically opens on your computer and the scan job begins. The invoices or receipts feed through the scanner. When scanning is complete, you see a screen like this: Note: You can also click Manage Invoices/Receipts from the main Epson ScanSmart screen to open Invoice/Receipt Manager and begin scanning invoices and receipts.
Page 79 You see a screen like this: 5. Click Manage Invoices/Receipts. You see a screen like this:...
Page 80 Note: If you are using the trial version of Invoice/Receipt Manager, you must click Continue Trial each time you click Manage Invoices/Receipts. 6. In the Edit window, review the data against the scanned image and make sure it is correct. You can also choose the following options: •...
Page 81: Exporting Invoices Or Receipts To Quickbooks Online
You see a screen like this: 9. Select an option. See the links below. Exporting Invoices or Receipts to QuickBooks Online Exporting Invoices or Receipts to QuickBooks Desktop Saving or Exporting Receipts to Quicken Saving Receipt Data as a TurboTax File Saving Invoice or Receipt Data as a CSV File Scanning Invoices or Receipts as an Image File Parent topic:...
Page 82: Exporting Invoices Or Receipts To Quickbooks Desktop
You see a screen like this: 3. Click Connect and enter your QuickBooks Online information. 4. Select the expense transaction you want to export the data to and click OK. Note: If you want to import data such as vendors, categories, or payment methods from QuickBooks Online into Invoice/Receipt Manager, select the checkbox.
Page 83: Saving Or Exporting Receipts To Quicken
You see a screen like this: 3. Click Browse and select the QBW company file that you want to export the data to. Note: The QBW company file must already be created. 4. Select the expense transaction you want to export the data to and click OK. Note: If you want to import data such as vendors or payment methods from QuickBooks Desktop into Invoice/Receipt Manager, select the checkbox.
Page 84: Saving Receipt Data As A Turbotax File
2. In the Export and Save window, click Quicken File. You see a screen like this: 3. Do one of the following: • Select Cash transaction and click Continue to save the receipt data as a QIF file. • Select Select the Quicken account and click Continue to export the receipt data to a QIF file previously saved on your computer.
Page 85: Saving Invoice Or Receipt Data As A Csv File
3. Save the file as a TXF file to your computer. Parent topic: Scanning Invoices and Receipts and Using Invoice/Receipt Manager Saving Invoice or Receipt Data as a CSV File You can save invoice or receipt data as a CSV file to use in a spreadsheet program such as Microsoft Excel.
Page 86: Selecting Invoice/Receipt Manager Settings
Exporting or Importing the Invoice/Receipt Database You can export or import the invoice/receipt database. This is useful if you change computers. Note: Make sure each computer has the same version of Epson ScanSmart installed. 1. Click the Settings button in Invoice/Receipt Manager.
Page 87: Changing Column Settings
2. Select the Invoice/Receipt Database Backup tab. You see a screen like this: 3. Choose one of these options: • Click Export to export the invoice/receipt database. A file is created that can be saved to a folder on your computer. •...
Page 88: Changing Currency And Language Settings
You see a screen like this: 2. Choose which columns to display by selecting or deselecting each checkbox. Click the arrow icons to move the items up or down in the display order you want. 3. Click Close. Parent topic: Selecting Invoice/Receipt Manager Settings Related tasks Scanning Invoices and Receipts and Using Invoice/Receipt Manager...
Page 89 You see a screen like this: 2. Click the Currency and Language tab.
Page 90: Importing Categories From Quickbooks Or Quicken
You see a screen like this: 3. Select a currency type and OCR language. 4. Click Close. Parent topic: Selecting Invoice/Receipt Manager Settings Related tasks Scanning Invoices and Receipts and Using Invoice/Receipt Manager Importing Categories from QuickBooks or Quicken You can import categories from QuickBooks Online, QuickBooks Desktop, or Quicken to use in Invoice/Receipt Manager.
Page 91 You see a screen like this: 2. Click the Manage Item List tab.
Page 92: Scan Resolution Guidelines
You see a screen like this: 3. Click Import from accounting services. 4. Select one of the import options and follow the on-screen instructions. 5. Click the checkboxes for the categories that you want to be displayed in the Invoice/Receipt Manager Edit window and click Close.
Page 93 If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by the software. Follow these guidelines to determine the resolution setting you need: •...
Page 94: Using The Optional Flatbed Scanner Dock - Windows
This allows you to scan thick or over-sized originals, such as cardboard and books, that won't fit into the document scanner's ADF. You must purchase a flatbed scanner (Epson Perfection V19/V39) to use the optional flatbed scanner dock. To attach the flatbed scanner and dock to your document scanner, follow the installation instructions that came with your flatbed scanner dock.
Page 95: Scanning From The Flatbed Scanner Dock
Output tray extension Scanner cover/output tray USB port 1 (for connecting flatbed dock to computer) USB port 2 (for connecting flatbed dock to document scanner) Power inlet Parent topic: Using the Optional Flatbed Scanner Dock - Windows Scanning from the Flatbed Scanner Dock See these sections to scan when using the optional flatbed scanner dock.
Page 96 Caution: Make sure the scanner is placed on a flat surface. Do not place heavy objects on the scanner glass and do not press on the glass with too much force, or it may damage the scanner. Do not leave photos on the scanner glass for an extended period, or they may stick to the glass.
Page 97 2. Open the flatbed scanner cover.
Page 98 3. Place your original facedown on the scanner glass with the top edge facing as shown. Slide the original to the edges of the indicated corner.
Page 99: Scanning From The Adf With The Flatbed Scanner Dock Attached
4. Close the flatbed scanner cover gently to keep your original in place. If you are scanning a book or other thick document, hold the scanner cover down as you scan. 5. Start Epson Scan 2. 6. Select Scanner Glass as the Document Source setting.
Page 100 • Extend the output tray a little longer than the length of the original and move the stopper forward or backward as necessary.
Page 101 For originals between 8.2 inches (210 mm) and 11.7 inches (297 mm) long: • Extend the document scanner's input tray, open the scanner dock's stopper, and slide the stopper forward or backward so that it is a little longer than the length of the original. (Do not open the output tray on the document scanner.) For originals between 11.7 inches (297 mm) and 14 inches (356 mm) long: •...
Page 102 • Extend the output tray a little longer than the length of the original and move the stopper forward or backward as necessary.
Page 103: Cleaning The Flatbed Scanner Dock
For originals that are 14 inches (356 mm) or longer: • Leave the document scanner's output tray closed and close the scanner dock's stopper. Parent topic: Scanning from the Flatbed Scanner Dock Cleaning the Flatbed Scanner Dock To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Page 104: Transporting The Flatbed Scanner Dock
2. Unplug the AC power cord and disconnect the USB cable that connects the flatbed scanner dock to the computer. 3. Clean the outer case with a cloth dampened with mild detergent and water. 4. If the scanner glass is dirty, clean it with a soft dry cloth. If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner on a soft cloth to remove it.
Page 105 Note: If you are transporting only the flatbed scanner dock (without the document scanner), follow the installation instructions that came with the flatbed scanner dock in reverse to remove the flatbed scanner and dock from the document scanner. 1. Turn off the document scanner using the power button.
Page 106 3. Lift the entire scanner unit as shown, making sure to keep it level during transport. 4. Place the scanner unit in its original packing materials if possible, or use equivalent materials with cushioning around the scanner. Caution: Avoid turning the scanner upside down when transporting it or you may damage the scanner.
Page 107: Cleaning And Transporting Your Scanner
Cleaning and Transporting Your Scanner See these sections if you need to clean or transport your scanner. Cleaning Your Scanner Cleaning Inside Your Scanner Checking the Scanner Roller Counter Replacing the Scanner Rollers Transporting Your Scanner Cleaning Your Scanner To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Page 108 3. Pull down on the cover open lever and open the scanner cover. 4. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with grease or some other hard-to-remove material, use a genuine Epson cleaning kit.
Page 109 5. Use a cotton swab to wipe off any dust or dirt on the sensors shown here. Caution: Do not use liquid or glass cleaner on the cotton swab. 6. Locate the separation roller.
Page 110 7. Squeeze the tabs on the sides of the separation roller cover and open the cover. Caution: Be careful not to apply too much force when opening the cover. 8. Slide the separation roller to the left and remove it.
Page 111 9. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller.
Page 112 11. Close the separation roller cover until you hear it click into place. Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and reinstall it, then try to close the cover again. 12.
Page 113 13. Press down on the pickup roller cover latch and pull up the cover to remove it.
Page 114 14. Pull down the tab on the pickup roller and slide the roller to the right to remove it. 15. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth.
Page 115 16. To replace the pickup roller, align the notches on the roller unit and slide it to the left. Press up on the tab to secure the roller.
Page 116 17. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again.
Page 117 22. Pull down on the cover open lever and open the scanner cover. The scanner enters roller cleaning mode.
Page 118 23. Slowly rotate the rollers shown here by pressing the start button. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the rollers as they rotate. Repeat this step until the rollers are clean.
Page 119: Checking The Scanner Roller Counter
Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 3. Click the Counter tab. You see a screen like this:...
Page 120: Replacing The Scanner Rollers
4. If the number in the Number of Scans field exceeds the number displayed as the Life Cycle of the rollers, it is time to replace the rollers. 5. Close the Epson Scan 2 Utility. Parent topic: Cleaning and Transporting Your Scanner Replacing the Scanner Rollers Replace the scanner rollers when the number of scans exceeds the life cycle of the rollers.
Page 121 5. Press down on the pickup roller cover latch and pull up the cover to remove it.
Page 122 6. Pull down the tab on the pickup roller and slide the roller to the right to remove it. 7. To install the new pickup roller, align the notches on the roller unit and slide it to the left. Press up on the tab to secure the roller.
Page 123 8. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the pickup roller and reinstall it, then try to close the cover again.
Page 124 9. Squeeze the tabs on the sides of the separation roller cover and open the cover. Caution: Be careful not to apply too much force when opening the cover. 10. Slide the separation roller to the left and remove it.
Page 125 15. Plug in the AC adapter and turn on the scanner. 16. Reset the roller counter. Resetting the Scanner Roller Counter Parent topic: Cleaning and Transporting Your Scanner Related references User Replaceable Epson Scanner Parts Related tasks Checking the Scanner Roller Counter Resetting the Scanner Roller Counter...
Page 126: Resetting The Scanner Roller Counter
3. Press the down arrow button to select Reset Counter and press the OK button. 4. Select Yes. Note: You can also reset the roller counter from your computer using the Epson Scan 2 Utility. Select the Counter tab and click Reset.
Page 127 3. Close the input tray extension and the output tray. Note: Make sure the output tray is securely closed.
Page 128 4. Push apart the latches on the back on the input tray and lift the input tray off of the scanner. 5. Place the scanner in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Parent topic: Cleaning and Transporting Your Scanner...
Page 129: Solving Problems
Epson for support. RECOVERY MODE An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you still need help, contact Epson for support.
Page 130: Solving Scanning Problems
Where to Get Help Related tasks Replacing the Scanner Rollers Setting User Access Restrictions (Access Control) Scanning a Document in Epson ScanSmart Loading Originals in the Input Tray Cleaning Inside Your Scanner Changing Regular Cleaning Alert Settings Solving Scanning Problems Check these solutions if you have problems scanning with your product.
Page 131: Scanner Button Does Not Work As Expected
• Make sure you have assigned the correct job to the scanner button and change it, if necessary. • Check the status of the lights and make sure the scanner is ready to scan. • Make sure Epson ScanSmart and Epson Scan 2 are installed correctly. Reinstall the software, if necessary.
Page 132: Original Feeds Incorrectly In Scanner
• Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. •...
Page 133 3. Pull down the cover open lever and open the scanner cover. 4. Gently pull out any jammed originals from inside the scanner.
Page 134 5. Gently pull out any jammed originals from the output tray. 6. Close the scanner cover. 7. Carefully follow all loading instructions when you reload originals. If originals jam in the scanner frequently, try the following: • Select Slow on the scanner control panel to slow down the scanning speed. •...
Page 135: Scanning Is Slow
Related tasks Cleaning Inside Your Scanner Loading Originals in the Input Tray Scanning is Slow If scanning becomes slow, try these solutions: • Scan your original at a lower resolution, if possible. • Make sure your system meets the requirements for your operating system. If you are scanning a high- resolution image, you may need more than the minimum requirements.
Page 136: Back Of Original Image Appears In Scanned Image
• Operate the scanner on a flat, stable surface. • Make sure the originals are ejecting properly. • In Epson ScanSmart, click Settings > Scan Settings and try adjusting these settings and scanning again: • On the Main Settings tab, make sure you select the correct Image Type for your original.
Page 137: Ripple Patterns Appear In An Image
• Receipts made of thermal paper may deteriorate faster. Scan them as soon as possible. • When saving scanned images as searchable PDFs, make sure the correct OCR language is selected. • In Epson ScanSmart, select Settings > Scan Settings, adjust the following settings, and try scanning again: •...
Page 138: Spots Or Lines Appear In All Scanned Images
On- High if dirt is not detected.) When an alert displays on the control panel, clean the glass scanning surfaces inside your scanner using a genuine Epson cleaning kit or a soft, moist cloth. Note: If there are scratches on the glass surface, the alert screen may continue to appear even after cleaning the glass.
Page 139: Solving Flatbed Scanner Dock Problems
Solving Flatbed Scanner Dock Problems Check these solutions if you have problems scanning with the optional flatbed scanner dock. Scanned Image Edges are Cropped Line of Dots Appears in All Scanned Images Binding Margins on a Scanned Booklet are Blurry Back of Original Image Appears in Scanned Document Parent topic: Solving Problems...
Page 140: Back Of Original Image Appears In Scanned Document
Enhancement setting in Epson Scan 2. You can also select the Remove Background setting in Epson Scan 2. • Select a lower level for Edge Enhancement or a higher level for Noise Reduction Level in Epson Scan 2. Parent topic:...
Page 141: Uninstalling Scanner Software - Mac
Note: If you find that re-installing your scanner software does not solve a problem, contact Epson. Parent topic: Uninstall Your Scanner Software Uninstalling Scanner Software - Mac In most cases, you do not need to uninstall your scanner software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your scanner software as described here.
Page 142 You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...
Page 143: Technical Specifications
To use your product and its software, your computer should use one of these Microsoft operating systems: • Windows 10 • Windows 8.x • Windows 7 Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support...
Page 144: General Specifications
• OS X 10.7.x • OS X 10.6.8 Note: The UNIX File System (UFS) and Fast User Switching for macOS is not supported. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support...
Page 145: Dimension Specifications
Output resolution 50 to 1200 dpi (in 1 dpi increments) Long paper scanning in the following resolution ranges: • 15.5 to 53 inches (393.8 to 1346.2 mm) long : 50 to 600 dpi • 53 to 215 inches (1346 to 5461 mm) long: 50 to 300 dpi •...
Page 146: Electrical Specifications
Electrical Specifications Scanner Note: Check the label on the scanner and the AC adapter for voltage information. Power consumption varies depending on operating conditions or whether an option is installed. Rated DC input voltage DC 24V Rated DC input current Power consumption Operating: 18 W Ready mode: 8.5 W...
Page 147: Flatbed Scanner Dock Specifications
Operating conditions Ordinary office or home conditions Note: Avoid operating the scanner in direct sunlight, near a strong light source, or in extremely dusty conditions. Parent topic: Technical Specifications Flatbed Scanner Dock Specifications Interface Hi-Speed USB Rated DC input power supply DC 24 V voltage Dimensions...
Page 148 AC Adapter (A471H) United States Safety: UL60950-1 EMC: FCC part 15 Subpart B class B Canada Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN/CSA-CEI/IEC CISPR 22 Class B Parent topic: Technical Specifications...
Page 149: Notices
Notices Check these sections for important notices about your scanner. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 150 • Never disassemble, modify, or attempt to repair the scanner or a scanner option by yourself except as specifically explained in this guide. AC Adapter • Do not place or store the AC adapter outdoors, in a car, near excessive dirt or dust, water, heat sources, or in locations subject to shocks, vibrations, condensation, high temperature or humidity, direct sunlight, strong light sources, or rapid changes in temperature or humidity.
Page 151: Restrictions On Copying
• Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.
Page 152: Default Delay Times For Power Management For Epson Products
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,...
Page 153 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,...
Page 154 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 155: Trademarks
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i)
Page 156: Copyright Notice
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 157: A Note Concerning Responsible Use Of Copyrighted Materials
Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.

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