Resolving Hardware Problems - Xerox DocuColor 12 User Manual

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WARNING: When clearing the paper path in the
Fuser area (located in the Paper Path Module),
remember that the surfaces are hot. To avoid
injury, proceed with caution when clearing the
path.
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PROBLEM SOLVING

Resolving hardware problems

Problem
Dry Ink (Toner) Cartridge:
• Operator cannot reinsert a partially full dry
ink (toner) cartridge after it has been
removed.
• Operator mistakenly removed the wrong dry
ink (toner) cartridge and wishes to reinsert
it.
Electrical power to the copier/printer appears
to be off even though the Main Power Switch
is on, and the power outlet to the copier/printer
is operational.
Reinstall the dry ink (toner) cartridge using the
following procedure:
NOTE: The following procedure may result in
dry ink (toner) spillage on the floor. To protect
the floor, put a disposable covering or drop
cloth beneath and in front of the copier/printer.
• Reinstall the used and partially full dry ink
(toner) cartridge by pushing in the cartridge
until it is fully seated against the rear stop.
Rotate the cartridge in the direction indi-
cated on the label located on the copier/
printer. For more information, refer to the
System Administration Guide, Replacing
the Dry Ink (Toner) Cartridge.
• Inform the Xerox service representative at
the next service call about the above action
since he or she may need to clean up the
dry ink (toner) on internal copier/printer
components.
The copier/printer is equipped with an addi-
tional safety feature to provide protection in
the event of an incorrectly wired electrical sup-
ply to the copier/printer. This device, a Ground
Fault Protector (GFP), cuts off all power to the
copier/printer if an electrical fault is detected.
If there appears to be no power to the copier/
printer, determine if the switch on the GFP has
been tripped. The GFP is located on the lower
rear panel of the copier/printer. If the switch is
in the off position (down), the GFP has been
activated. Flip the switch up and determine if
electrical power has been restored. If power is
restored, continue to operate the copier/
printer normally. If the GFP reactivates, call
your representative. Refer to section 1, "Get-
ting to know your DocuColor 12," for additional
information.
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Suggested Solution
DOCUCOLOR 12 USER GUIDE