Xerox Docucolor 12 User Manual
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Xerox Docucolor 12 User Manual

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DOCUCOLOR 12
PRINTER
USER GUIDE

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Summary of Contents for Xerox Docucolor 12

  • Page 1 DOCUCOLOR 12 PRINTER USER GUIDE...
  • Page 2 , the stylized X, and all Xerox product names and product numbers mentioned in this publication are registered trademarks of Xerox Corporation. Xerox Canada is a licensee of all the trademarks. Other company brands and product names may be trademarks or registered trademarks of their respective companies and are also acknowledged.

  • Page 3: Table Of Contents

    Environmental Notices . . . in the USA ......XX Environmental Notices . . . in Canada ......XXI DOCUCOLOR 12 PRINTER USER GUIDE CONTENTS...
  • Page 4 Conventions used in this manual ......1-5 2. Getting to know your DocuColor 12 ..... 2-1 Introduction .
  • Page 5 Clearing a stapler jam ..... 4-19 Troubleshooting ......4-20 DOCUCOLOR 12 PRINTER USER GUIDE CONTENTS...
  • Page 6 7. Index ..........7-1 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 7: Safety Notes

    Safety Notes The Xerox DocuColor 12 Printer and the recommended maintenance supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer. Electrical safety • Use only the power cord supplied with this equipment.
  • Page 8 If any of the following conditions occur, switch off the power to the machine immediately and disconnect the power cord from the electrical outlet. Call an authorized Xerox service representative to correct the problem. – The machine emits unusual noises or odors.

  • Page 9: Laser Safety

    Class 1 laser product. It does not emit hazardous light, as the beam is totally enclosed during all phases of customer operation and maintenance. DOCUCOLOR 12 PRINTER USER GUIDE SAFETY NOTES...

  • Page 10: Maintenance Safety

    Do not perform any maintenance procedures unless you have been trained to do them by a Xerox representative or unless a procedure is specifically described in one of the printer manuals. SAFETY NOTES...

  • Page 11: Operational Safety

    Operational safety Your Xerox equipment and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines will help ensure the continued safe operation of your printer: •...

  • Page 12: Ozone Safety

    The ozone is heavier than air, and the quantity is dependent on print volume. Providing the correct environmental parameters, as specified in the Xerox installation procedures, ensures that concentration levels meet safe limits. If you need additional information about ozone,...

  • Page 13: Notices

    Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not specifically approved by the Xerox Corporation may void the authority granted by the FCC to operate this equipment. DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 14: In Canada

    FCC regulations. In Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as defined in the Radio interference regulations of Industry Canada. NOTICES DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 15: Safety Extra Low Voltage Approval

    Safety Extra Low Voltage Approval The Xerox DocuColor 12 Printer is in compliance with various governmental agencies and national safety regulations. All system ports meet the Safety Extra Low Voltage (SELV) circuits for connection to customer-owned devices and networks. Additions of customer-owned or third-...

  • Page 16: Certifications

    Changes or modifications to this equipment not specifically approved by Xerox Europe may void the user’s authority to operate the equipment. Shielded cables must be used with this equipment to maintain compliance with the EMC Directive 89/ 336/EEC.

  • Page 17: It's Illegal

    Bills, Checks, or Drafts of money drawn by or upon authorized officers of the United States. Stamps and other representatives of value, of whatever denomination, which have been or may be issued under any Act of Congress. DOCUCOLOR 12 PRINTER USER GUIDE XVII NOTICES...
  • Page 18 Automobile Licenses - Drivers’ Licenses - Automobile Certificates of Title. The above list is not all inclusive, and no liability is assumed for its completeness or accuracy. In case of doubt, consult your attorney. NOTICES XVIII DOCUCOLOR 12 PRINTER USER GUIDE...
  • Page 19 10. The above list is provided for your convenience and assistance, but it is not all inclusive, and no liability is assumed for its completeness or accuracy. In case of doubt, consult your solicitor. DOCUCOLOR 12 PRINTER USER GUIDE NOTICES...

  • Page 20: Environmental Notices

    Reducing the energy consumption of this equipment will help combat smog, acid rain and long-term changes to the climate by decreasing the emissions that result from generating electricity. NOTICES DOCUCOLOR 12 PRINTER USER GUIDE...
  • Page 21 Currently, Environmental Choice has more than 1600 approved products and 140 licensees. Xerox has been a leader in offering EcoLogo approved products. In 1996, Xerox became the first company licensed to use the Environmental Choice EcoLogo for its copiers printers, and fax machines.
  • Page 22 NOTICES XXII DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 23: About This Manual

    1. About this manual The DocuColor 12 Printer, as illustrated in Figure 1, is a standalone printer that can produce up to 12 color prints or 50 black and white prints per minute. For more information on using the DocuColor 12 Printer from your workstation, refer to your Digital Front End (DFE) documentation.

  • Page 24: Manual Contents

    Chapter 1 provides basic information about the User Guide, the information contained within each chapter and the conventions used in the manual. 2. Getting to know your DocuColor 12 Printer Chapter 2 provides basic information about the DocuColor 12 Printer. It includes an introduction to the Control Panel, Touch Screen, Paper Trays and Paper Path.

  • Page 25: Accessories

    Chapter 6 provides the specifications, requirements, capabilities, physical characteristics, estimated print rates, and health and safety information for the printer. Specifications for the Mailbox, as well as a metric conversion chart, are also included. DOCUCOLOR 12 PRINTER USER GUIDE 1–3 ABOUT THIS MANUAL...

  • Page 26: Index

    DocuColor 12 Printer System Administration Guide, the Recommended Materials List, and the Color Materials Usage Guide. For more information about the DocuColor 12 Printer with a Digital Front End (DFE) refer to your DFE user documentation. For site planning information, refer to the DocuColor 12 Customer Site Planning Guide.

  • Page 27: Conventions Used In This Manual

    CAUTION: This symbol alerts you to an operating or maintenance procedure, practice, or condition that, if not strictly observed, could result in damage to or destruction of equipment or loss of data. DOCUCOLOR 12 PRINTER USER GUIDE 1–5 ABOUT THIS MANUAL...
  • Page 28 ABOUT THIS MANUAL 1–6 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 29: Introduction

    2. Getting to know the DocuColor 12 Printer Introduction The DocuColor 12 Printer provides full-color, digital imaging at approximately 12 prints per minute using full-color mode, and 50 prints per minute in the black and white mode. The rate varies depending upon the paper size, paper weight, and the orientation.

  • Page 30: Power On And Off

    The Fuser Roll will not be released from the cammed-up position until the power is restored, the Power Switch is in the On position, and a print is made. GETTING TO KNOW THE DOCUCOLOR 12 PRINTER 2–2 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 31: Control Panel

    B.) User Interface Touch Screen - Displays the printer Feature menus. C.) Control Panel buttons - Are used with the Touch screen by the System Administrator to enter information and access Tools Mode. DOCUCOLOR 12 PRINTER USER GUIDE 2–3 GETTING TO KNOW THE DOCUCOLOR 12 PRINTER...

  • Page 32: Control Panel Buttons

    Administration - This button is used by the System Administrator. The System Administrator uses this feature to make changes in the machine feature default settings. Figure 5: Administration button GETTING TO KNOW THE DOCUCOLOR 12 PRINTER 2–4 DOCUCOLOR 12 PRINTER USER GUIDE...
  • Page 33 Printer to use less power than when it is in Ready mode. Figure 6: Power Saver button The DocuColor 12 Printer will go into Power Saver mode automatically if it is not used for a length of time specified by the System Administrator in the Tools Mode.

  • Page 34: Touch Screen

    Programming Instructions/Status • Fault Messages Audio tones The Audio tones alert the user about: • A change in printer operation (e.g. warm-up cycle is complete) • Fault condition GETTING TO KNOW THE DOCUCOLOR 12 PRINTER 2–6 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 35: Paper Trays And Paper Path

    NOTE: Paper Trays 2, 3, and 4 can also accommodate 12 x 18 inch paper through a special, optional tray setup procedure performed by a Xerox service representative. If you are Trays 2, 3, 4 interested in this option, contact your Xerox service representative.

  • Page 36: Paper Path Areas

    Finisher (9) or into the duplex path (10a, 10b, 10c). Output delivery Refer to your Digital Front End (DFE) user documentation for more information on output delivery. GETTING TO KNOW THE DOCUCOLOR 12 PRINTER 2–8 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 37: Dry Ink (Toner)

    When a cartridge is empty, the Touch Screen displays a message indicating that the cartridge needs to be replaced. The DocuColor 12 Printer will not make prints using that color until the cartridge has been replaced. Refer to the DocuColor 12 Printer System Administration Guide for information about replacing the dry ink cartridges.

  • Page 38: White Border Edges On Prints

    White border edges on prints All prints made on the DocuColor 12 Printer have white border edges on four sides of the print. There is a factory setting which removes a 2 mm wide area from the left, right, top and bottom edges of the print.

  • Page 39: Ground Fault Protection

    Ground fault protection The DocuColor 12 Printer is equipped with a safety feature called a Ground Fault Protector. This device removes all electrical power to the printer if a fault is detected in the power supply to the printer. If power is interrupted to the printer, perform the...

  • Page 40: Connectivity

    Connectivity If your DocuColor 12 Printer is already connected to a Digital Front End (DFE), refer to the documentation that was supplied with the DFE for installation instructions, setup procedures, and feature descriptions for your DocuColor 12 Printer. Moving the Printer The DocuColor 12 Printer should not be moved after it has been installed.

  • Page 41: Options And Accessories

    2 to 50 sheets of a single paper size or selected mixed paper sizes. It offers both single and dual stapling choices. Work Surface Extension A Work Surface Extension can be added to the DocuColor 12 if it does not have a Mailbox. Convenience Stapler The Convenience Stapler attaches to the printer and is used for sta- pling your printouts.
  • Page 42 GETTING TO KNOW THE DOCUCOLOR 12 PRINTER 2–14 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 43: Paper

    This chapter contains basic information about loading paper or transparencies and about using paper trays. It also includes some paper usage guidelines for the DocuColor 12 Printer. Good quality, 24 lb (90 gsm), bright, white paper with a smooth finish is the standard for color output, as it reduces show-through on 2-sided output and provides the best quality output.

  • Page 44: Paper Trays 1, 2, 3, And 4

    “Heavyweight” in Tools mode. Refer to the Tray Figure 1: Paper Trays Management section of the DocuColor 12 Printer System Administration Guide. Trays 2, 3, and 4 have width and length adjustment guides that should be adjusted if the paper size in the tray needs to be changed.

  • Page 45: Paper Tray 5

    Capacity Feeder - HCF) has a 2000 sheet capacity of (20 lb. / 75 gsm) 8.5 x 11 inch or A4 paper. Refer to Section 4, Accessories, of this Guide for more information about the HCF. DOCUCOLOR 12 PRINTER USER GUIDE 3–3...

  • Page 46: Loading Paper

    Refer to the Paper Usage section in this chapter for the recommended paper stock selections, or refer to the Recommended Materials List and the Color Materials Usage Guide. 3–4 DOCUCOLOR 12 PRINTER USER GUIDE...
  • Page 47 All of these variables interact and, in some cases, you must decide which paper loading method works best. DOCUCOLOR 12 PRINTER USER GUIDE 3–5...

  • Page 48: Using Transparencies

    Remove the transparencies from the Output or Offset Catch Tray before running additional sets. NOTE: If the printer has a Mailbox, the transparency prints are delivered to the Offset Catch Tray. Transparencies cannot be delivered to separate Mailbox bins. 3–6 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 49: Loading Paper Into Trays 1, 2, 3, And 4

    The paper level must not be above the MAX fill line, as indicated in the tray. NOTE: You can not adjust the guides for Tray 1. Contact a Xerox Service Representative to adjust the paper guides for Tray 1. Figure 5: A fully opened Paper Tray...
  • Page 50 Paper Tray is opened. Close the Paper Tray slowly to avoid having to reposition the paper stack. This ensures that the paper is in the correct position when the paper tray is in the operating position. 3–8 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 51: Loading Paper Into Paper Tray 5

    A4 transparencies in Paper Tray 5 at one time. • Place only one 11 x 17 or A3 transparency in Paper Tray 5 at a time. • Remove the transparencies from the Output or Offset Catch Tray before running additional sets. DOCUCOLOR 12 PRINTER USER GUIDE 3–9...
  • Page 52 CAUTION: Do not place any objects or materials other than the appropriate stock on Paper Tray 5. Printer damage may occur. Figure 11: Grasping the Paper Tray 5 tab Figure 12: Extending Paper Tray 5 3–10 DOCUCOLOR 12 PRINTER USER GUIDE...
  • Page 53 18” paper. Refer to Using 12 x 18 inch or SRA3 Paper in this manual for additional information. NOTE: Remove all stock from Paper Tray 5 when the job is complete. Dust and moisture can affect stock, causing print quality defects. DOCUCOLOR 12 PRINTER USER GUIDE 3–11...

  • Page 54: Using 12 X 18 Inch Or Sra3 Paper

    Select the appropriate size and type for the stock you have loaded. Refer to “Programming the Paper Supply for Tray 5” for more information. When the job is complete, return the paper guides for Paper Tray 5 to their normal position. 3–12 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 55: Paper Usage

    Color Materials Usage Guide. For additional specific information regarding materials that have been tested and approved for use in the DocuColor 12 Printer, refer to the Recommended Materials List and the Color Materials Usage Guide. This list is available off the main Xerox web site (www.xerox.com) and will be...
  • Page 56 • Any sizes between 11 x 17 inches • A6 and 12 x 18 inches or between A3 and SRA3 Capacity Using Xerox 20 lb (75gsm) or equivalent or Xerox Europe (80gsm): • Paper Tray 1: 500 sheets • Paper Trays 2, 3, 4: 550...
  • Page 57 Xerox Europe Colotech + form distribution of paper fibers) • Xerographic copy paper paper • Carbonless papers • Xerox 4024 DP or Xerox • Colored paper • Clear transparencies (no stripe) Europe Premier for black • Coated papers • Rough paper only •...

  • Page 58: Tray 5 Setup Screen

    The Tray 5 setup screen will be displayed if there is media in Tray 5 when you power on your DocuColor 12 Printer, or anytime that you load media into the tray. Tray media should be setup on your client...

  • Page 59: Preserving Your Color Output

    Your color output, which is made from color dry inks (toners), requires a little special attention. To help preserve the fidelity of your color output, Xerox recommends that you consider the following: Adhesive tapes and adhesives Some adhesive tapes and adhesives (glues) contain solvents that may soften or dissolve the color dry inks.
  • Page 60 3–18 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 61: Accessories

    4. Accessories Mailbox Overview The DocuColor 12 Printer may be equipped with an optional Mailbox with Finisher Station or Mailbox with Offset Catch Tray (OCT). The Mailbox contains the following components: Mailbox Release Lever Mailbox Bins: Prints are delivered here for designated bin (name) settings.
  • Page 62 Injury or a document jam may occur. This switch shuts off the Mailbox power when you open the front doors or when you move the Mailbox to the right to clear a paper jam. ACCESSORIES 4–2 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 63: Using The Mailbox

    If you print onto transparencies using Paper Tray 5, the prints are delivered to the Offset Catch Tray. NOTE: Any job that uses Paper Tray 5 is always delivered to the Offset Catch Tray. DOCUCOLOR 12 PRINTER USER GUIDE 4–3 ACCESSORIES...

  • Page 64: Clearing A Paper Jam

    Figure 2: Mailbox Release Lever Remove any paper that is caught in the interface between the printer Right Door and Mailbox. Figure 3: Removing paper from the interface area ACCESSORIES 4–4 DOCUCOLOR 12 PRINTER USER GUIDE...
  • Page 65 (6) to release any jammed paper. 3. Remove the jammed paper gently. 4. Lift the handle to secure the baffle. 5. Close the Left Front Door. Figure 4: Behind the Left Front Door DOCUCOLOR 12 PRINTER USER GUIDE 4–5 ACCESSORIES...
  • Page 66 Remove any jammed paper that may be exiting the machine and push the Mailbox back into place. If the Paper jam message reappears, repeat the preceding steps to clear a remaining paper jam. Figure 6: Behind the Right Front Door ACCESSORIES 4–6 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 67: High Capacity Feeder

    Feeder is referred to as the HCF. The HCF is an optional accessory for the DocuColor 12 Printer. The HCF is connected to the left side of the printer, as shown in Figure 1. Figure 7: DocuColor 12 Printer with an HCF...

  • Page 68: Loading Paper

    Push the guide firmly into the slots until it is secure. Figure 9: The HCF Paper Guide ACCESSORIES 4–8 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 69: Clearing An Hcf Paper Jam

    Clearing an HCF paper jam Follow the Touch Screen messages in order to clear the jam. Slide the HCF away from the printer. Figure 10: Moving the HCF from the printer DOCUCOLOR 12 PRINTER USER GUIDE 4–9 ACCESSORIES...
  • Page 70 Remove any wrinkled or damaged paper from the paper stack. Close the paper tray and slide the HCF to the right, into position against the printer. Figure 11: Opening the tray to remove jammed paper ACCESSORIES 4–10 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 71: Accessing The Hcf From The Client Workstation

    Select the Device Options tab. From the Installable options scroll menu, select Tray 6 (High Capacity Feeder). From the “Change setting for Tray 6 (High Capacity Feeder)” menu, select Installed. Click OK and close the Printers window. DOCUCOLOR 12 PRINTER USER GUIDE 4–11 ACCESSORIES...
  • Page 72 Select the Device Settings tab. Scroll through the list and highlight Tray 6 (High Capacity Feeder). From the “Change Tray 6 (High Capacity Feeder) setting” menu, select Installed. Click OK and close the Printers window. ACCESSORIES 4–12 DOCUCOLOR 12 PRINTER USER GUIDE...
  • Page 73 Highlight the desired file and click Select. In the Chooser, select Setup. A list of options displays. Select Configure. At the High Capacity Feeder option, select Installed, and then select OK. Click OK and close the Chooser. DOCUCOLOR 12 PRINTER USER GUIDE 4–13 ACCESSORIES...

  • Page 74: Convenience Stapler

    The Convenience Stapler may be attached to and used with your DocuColor 12 Printer. The Convenience Stapler attaches to the back left corner of your DocuColor 12 Printer work surface. Figure 12: DocuColor 12 with a Convenience Stapler attached ACCESSORIES 4–14...

  • Page 75: Indicator Lights

    When the red light is on, the staple cartridge has fewer than 20 staples available and should be replaced. • When the green and red lights are off, a jam has occurred or the stapler is unplugged. Figure 14: Indicator Lights DOCUCOLOR 12 PRINTER USER GUIDE 4–15 ACCESSORIES...

  • Page 76: Acceptable Media

    Ordering staple cartridges The stapler contains a cartridge,108R00053, that holds 5000 staples and is easily replaceable. Call the numbers listed below for consumable supplies: 1-800-822-2200 Canada: 1-800-668-0199 Canada (French):1-800-668-0133 Europe: _______________ Latin America: _______________ ACCESSORIES 4–16 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 77: Using The Stapler

    • When the set is inserted into the stapler, a switch activates the stapling action automatically. • Remove and reinsert the set if another staple is required. Figure 15: Paper guides DOCUCOLOR 12 PRINTER USER GUIDE 4–17 ACCESSORIES...

  • Page 78: Adding Staples

    Push the cartridge firmly to the back until the cartridge clicks into place. Close the cover by moving it down until it clicks close. Figure 17: Removing the cartridge ACCESSORIES 4–18 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 79: Clearing A Stapler Jam

    If the set itself is jammed, remove the staple cartridge, as described in “Adding Staples,” then pull out the jammed set. Clear the jammed staple and reinsert the cartridge or insert a new cartridge. DOCUCOLOR 12 PRINTER USER GUIDE 4–19 ACCESSORIES...

  • Page 80: Troubleshooting

    Check the power cord for the stapler to ensure that it is plugged in. Figure 18: The Stapler power cord Perform the procedure for “Clearing a stapler jam.” If the stapler is still not operating correctly, call for assistance. ACCESSORIES 4–20 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 81: Problem Solving

    5. Problem Solving Overview The DocuColor 12 Printer is designed to help you find and solve problems as they happen. The printer can detect problems and display the corrective action on the screen. If the instructions for solving a particular problem are not displayed on the screen, refer to the tables on the following pages to help you resolve the problem.
  • Page 82 If the problems are print quality problems, save the defective prints for the Xerox service representative to examine. For DocuColor 12 Printer applications support, user help, and service support, call the Xerox Customer Support Center. Figure 2: Machine Serial Number location PROBLEM SOLVING 5–2...

  • Page 83: Paper Jam Clearance

    The Touch Screen displays the appropriate message screen for the area of the printer which needs to be checked until all jams are cleared. DOCUCOLOR 12 PRINTER USER GUIDE 5–3 PROBLEM SOLVING...

  • Page 84: Preventing Paper Jams

    Excessive curl of the paper sometimes causes paper jams. • Load freshly opened paper into the appropriate paper tray. If the paper jams cease, dispose of the paper that caused the jams. PROBLEM SOLVING 5–4 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 85: Paper Jam Behind The Left Door

    If a paper jam occurs near Paper Tray 5, lift the release lever on Paper Tray 5 and open the panel. Close all open panels. Figure 5: Opening the Paper Tray 5 Panel DOCUCOLOR 12 PRINTER USER GUIDE 5–5 PROBLEM SOLVING...

  • Page 86: Paper Jam Behind The Right Door

    Open the Right Door. Figure 7: Opening the Right Door Remove all paper that is visible in the area. Close the Right Door. If there is a Mailbox, push the Mailbox back into place. PROBLEM SOLVING 5–6 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 87: Paper Jam Behind The Front Door

    Check the Touch Screen for a new message indicating the area of the jam. KEY POINT: Check and clear all jams in the Paper Path Module before closing the module. Figure 9: Rotating the green handle clockwise DOCUCOLOR 12 PRINTER USER GUIDE 5–7 PROBLEM SOLVING...
  • Page 88 In the Fuser Area, 2, carefully pull any paper in the entry area to the left to free it. Figure 11: Fuser Area 2 PROBLEM SOLVING 5–8 DOCUCOLOR 12 PRINTER USER GUIDE...
  • Page 89 Figure 13: Duplex Path Areas Firmly push in the Paper Path Module until it is in place. Turn the green handle counterclockwise to lock the module. Figure 14: Rotating the green handle counterclockwise DOCUCOLOR 12 PRINTER USER GUIDE 5–9 PROBLEM SOLVING...

  • Page 90: Paper Jam Inside A Paper Tray

    Adjust the edge guides so they are lightly touching the paper. Figure 15: Clearing a Paper Jam inside a Paper Tray Close the paper tray slowly to avoid shifting the paper stack. PROBLEM SOLVING 5–10 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 91: Paper Jam Inside Paper Tray 5

    Adjust the edge guide each time you load paper into Paper Tray 5. • If Paper Tray 5 is not fully extended, paper Figure 17: Lifting the top of Paper Tray 5 jams or misregistration may occur. DOCUCOLOR 12 PRINTER USER GUIDE 5–11 PROBLEM SOLVING...

  • Page 92: Resolving Hardware Problems

    If power is restored, continue to operate the printer normally. If the GFP reactivates, call your representative. Refer to section 2, “Getting to know your DocuColor 12 Printer,” for addi- tional Power on/off information. PROBLEM SOLVING 5–12...

  • Page 93: Resolving Programming Problems

    Generally, fea- tures or buttons you can select appear selectable to indicate you can use them with the previous selections. See your System Administrator for more information about buttons. DOCUCOLOR 12 PRINTER USER GUIDE 5–13 PROBLEM SOLVING...

  • Page 94: Resolving Processor Problems

    Ensure that the height of the stack does not exceed the MAX fill line. the Paper Tray 5 Check that the paper guide is not too tight. The paper guide should be adjusted to be just snug against the paper stack. PROBLEM SOLVING 5–14 DOCUCOLOR 12 PRINTER USER GUIDE...
  • Page 95 The paper guide on Paper Tray 5 may not be set correctly or may be too tight Paper Tray 5 are skewed. against the paper stack. Ensure that the paper guide snugly touches the Jams may be occurring. paper stack. DOCUCOLOR 12 PRINTER USER GUIDE 5–15 PROBLEM SOLVING...
  • Page 96 Load Paper in Tray 6 Check that paper is loaded correctly and the paper size guide is properly set. message is displayed. Ensure that paper is not loaded over the maximum fill line. PROBLEM SOLVING 5–16 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 97: Resolving Output Quality Problems

    Rubbing the print surface with a soft, clean cloth or eraser may also help. DOCUCOLOR 12 PRINTER USER GUIDE 5–17 PROBLEM SOLVING...
  • Page 98 PROBLEM SOLVING 5–18 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 99: Technical Information

    6. Technical Information Overview The information in this section is provided for your convenience and can be supplemented with information provided by your Xerox sales or service representative. DOCUCOLOR 12 PRINTER USER GUIDE 6–1 TECHNICAL INFORMATION...

  • Page 100: Specifications

    Representative for more information. Max. Power Consumption 1.584 kVA Current Loads @ 115V Warm-up 11 Amps (1.265 kVA) (approx.) Stand-by Average 5.3 Amps (0.6 kVA) (approx.) Average Run 7.5 Amps (0.9 kVA) (approx.) Mode (4-Color) TECHNICAL INFORMATION 6–2 DOCUCOLOR 12 PRINTER USER GUIDE...
  • Page 101 Max. Power Consumption 1.584 kVA @ 220 Volts Current Loads @ 240V Warm-up 6.3 Amps (1.265 kVA) (approx.) Stand-by Average 3 Amps (0.6 kVA) (approx.) Average Run 4.5 Amps (0.9 kVA) (approx.) Mode (4-Color) DOCUCOLOR 12 PRINTER USER GUIDE 6–3 TECHNICAL INFORMATION...

  • Page 102: Environmental Requirements

    The printer carries the CE symbol for the 220-240 V, 50 Hz version. RFI Emissions This printer complies with the following: • US/Canada: FCC Class B, ICES-003 Class B • Europe: EMC Directive (89/336/EEC) -EN55022-A Class B, EN61000-3-2. TECHNICAL INFORMATION 6–4 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 103: Capabilities

    Tray 5 100 sheets using 20lb (75gsm) Reduction/Enlargement Applied range: 25%—400% Choice of fixed or variable values (in 1% increments) * The black and white output rate is 50 prints per minute. DOCUCOLOR 12 PRINTER USER GUIDE 6–5 TECHNICAL INFORMATION...

  • Page 104: Physical Dimensions

    NOTE: The dimensions listed include the Processor and the standard Catch Tray. Floor space requirements can vary depending on printer options and placement location. Contact your Xerox sales or service representative to evaluate your exact requirements. Mailbox Width 28 in.

  • Page 105: System Modes Of Operation

    System Modes of Operation Power Saver Mode As set by System Administrator: 15-240 min- utes Factory Default: 60 minutes DOCUCOLOR 12 PRINTER USER GUIDE 6–7 TECHNICAL INFORMATION...

  • Page 106: Print Rates For Paper Trays 1, 2, 3, And 4: Normal Paper

    Prints Prints Prints B5 LEF B5 SEF A4 LEF A4 SEF Letter LEF Letter SEF Legal SEF B4 SEF A3 SEF NOTE: LEF - Long Edge Feed SEF - Short Edge Feed TECHNICAL INFORMATION 6–8 DOCUCOLOR 12 PRINTER USER GUIDE...

  • Page 107: Print Rates For Paper Trays 2, 3, And 4: Limited Heavyweight Paper

    Single Sided Prints B5 LEF B5 SEF A4 LEF A4 SEF Letter LEF Letter SEF Legal SEF B4 SEF A3 SEF NOTE: LEF - Long Edge Feed SEF - Short Edge Feed DOCUCOLOR 12 PRINTER USER GUIDE 6–9 TECHNICAL INFORMATION...

  • Page 108: Print Rates For Tray 5

    A4 / Letter LEF Heavyweight Paper A4 / Letter LEF 106—163 gsm Extra Heavyweight Paper A4 / Letter LEF 164—250 gsm Postcard Postcard SEF NOTE: LEF - Long Edge Feed SEF - Short Edge Feed TECHNICAL INFORMATION 6–10 DOCUCOLOR 12 PRINTER USER GUIDE...
  • Page 109 100 sheets of 20 lb. (75 gsm) paper Weight 75 lbs (34 kg) Dimensions Width: 28 (711.2 mm) Height: 40.5 inches (1029 mm) Depth: 24.3 inches (616 mm) Noise while running 56 dB(A) DOCUCOLOR 12 PRINTER USER GUIDE 6–11 TECHNICAL INFORMATION...

  • Page 110: Metric Conversion Chart

    11 x 17 279 x 432 12.5 297 x 420 13.0 12 x 17 305 x 432 13.4 12 x 18 305 x 457 13.45 SRA3 320 x 450 12.6 x 17.7 TECHNICAL INFORMATION 6–12 DOCUCOLOR 12 PRINTER USER GUIDE...
  • Page 111 High Capacity Feeder: 4-9 Problem Solving: 5-12 Inside Paper Tray 1, 2, 3, 4: 5-10 Electrical Power Requirements Inside Paper Tray 5: 5-11 115 VAC-60 Hz: 6-2 Mailbox: 4-4 220-240 VAC-50 Hz: 6-3 Environmental Requirements: 6-4 Keypad: 2-4 DOCUCOLOR 12 USER GUIDE Index...
  • Page 112 Paper Jam Clearance: 5-3–5-11 Multiple feed: 5-14 Behind the Front Door: 5-7 Paper jams on exit from trays: 5-15 Behind the Left Door: 5-5 Paper Tray 5 Multiple feed: 5-14 Behind the Right Door: 5-6 Transparencies: 5-14 Index DOCUCOLOR 12 USER GUIDE...
  • Page 113 Toner: 2-9 Touch Screen: 2-6 Message area: 2-6 Problem solving: 5-13 Transfer Belt: 2-8 Transparencies: 3-6 Loading: 3-6 Problem solving: 5-14 Tray 5 setup screen: 3-16 Troubleshooting See Problem solving: 5-1 White border edges: 2-10 DOCUCOLOR 12 USER GUIDE Index...
  • Page 114 Index DOCUCOLOR 12 USER GUIDE...
  • Page 116 Prepared by: Xerox Corporation Global Knowledge and Language Services 800 Phillips Road Webster, New York 14580 April 2001 701P36558...

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