Xerox Docucolor 12 System Administrator Manual
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Xerox Docucolor 12 System Administrator Manual

Xerox Docucolor 12 System Administrator Manual

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DOCUCOLOR 12
PRINTER
SYSTEM
ADMINISTRATION
GUIDE

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Summary of Contents for Xerox Docucolor 12

  • Page 1 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...
  • Page 2 , the stylized X, and all Xerox product names and product numbers mentioned in this publication are registered trademarks of Xerox Corporation. Xerox Canada is a licensee of all the trademarks. Other company brands and product names may be trademarks or registered trademarks of their respective companies and are also acknowledged.

  • Page 3: Table Of Contents

    Consumables status ........2-4 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...
  • Page 4 Supplies to keep on hand ....4-29 Recommended papers and transparencies ..4-30 Replacement Manuals (USA market only..4-30 CONTENTS DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...

  • Page 5: Safety Notes

    Safety Notes The Xerox DocuColor 12 Printer and the recommended maintenance supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer. Electrical safety • Use only the power cord supplied with this equipment.
  • Page 6 It is attached to the back right side of the machine as a plug-in device. To remove all electrical power from the machine, disconnect the power cable from the electrical outlet. SAFETY NOTES DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...

  • Page 7: Laser Safety

    Class 1 laser product. It does not emit hazardous light, as the beam is totally enclosed during all phases of customer operation and maintenance. DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE SAFETY NOTES...

  • Page 8: Maintenance Safety

    Do not perform any maintenance procedures unless you have been trained to do them by a Xerox representative or unless a procedure is specifically described in one of the printer manuals. SAFETY NOTES...

  • Page 9: Operational Safety

    • Do not locate the machine near a heat source. • Do not locate the machine in direct sunlight. DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE SAFETY NOTES...

  • Page 10: Ozone Safety

    If you need additional information about ozone, request the Xerox publication, OZONE, 600P83222, by calling 1-800-828-6571 in the USA. For a French language version, call 1-800- 828-6571 in the USA, then press 2. SAFETY NOTES DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...

  • Page 11: Notices

    Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not specifically approved by the Xerox Corporation may void the authority granted by the FCC to operate this equipment. DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...

  • Page 12: In Canada

    FCC regulations. In Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as defined in the Radio interference regulations of Industry Canada. NOTICES DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...

  • Page 13: Safety Extra Low Voltage Approval

    Safety Extra Low Voltage Approval The Xerox DocuColor 12 Printer is in compliance with various governmental agencies and national safety regulations. All system ports meet the Safety Extra Low Voltage (SELV) circuits for connection to customer-owned devices and networks. Additions of customer-owned or third-...

  • Page 14: Certifications

    Changes or modifications to this equipment not specifically approved by Xerox Europe may void the user’s authority to operate the equipment. Shielded cables must be used with this equipment to maintain compliance with the EMC Directive 89/ 336/EEC.

  • Page 15: It's Illegal

    Bills, Checks, or Drafts of money drawn by or upon authorized officers of the United States. Stamps and other representatives of value, of whatever denomination, which have been or may be issued under any Act of Congress. DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE NOTICES...
  • Page 16 Automobile Licenses - Drivers’ Licenses - Automobile Certificates of Title. The above list is not all inclusive, and no liability is assumed for its completeness or accuracy. In case of doubt, consult your attorney. NOTICES DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...
  • Page 17 10. The above list is provided for your convenience and assistance, but it is not all inclusive, and no liability is assumed for its completeness or accuracy. In case of doubt, consult your solicitor. DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE XVII NOTICES...

  • Page 18: Environmental Notices

    Reducing the energy consumption of this equipment will help combat smog, acid rain and long-term changes to the climate by decreasing the emissions that result from generating electricity. NOTICES XVIII DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...
  • Page 19 Currently, Environmental Choice has more than 1600 approved products and 140 licensees. Xerox has been a leader in offering EcoLogo approved products. In 1996, Xerox became the first company licensed to use the Environmental Choice EcoLogo for its copiers printers, and fax machines.
  • Page 20 NOTICES DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...

  • Page 21: About This Manual

    Tools mode • Maintenance This guide should be used in conjunction with the DocuColor 12 Printer User Guide, Color Materials Usage Guide, the Recommended Materials List and your Digital Front End (DFE) user documentation. For planning information, refer to the DocuColor 12 Printer Customer Site Planning Guide.

  • Page 22: Conventions Used In This Manual

    CAUTION: This symbol alerts you to an operating or maintenance procedure, practice, or condition that, if not strictly observed, could result in damage to or destruction of equipment or loss of data. ABOUT THIS MANUAL 1–2 DOCUCOLOR 12 SYSTEM ADMINISTRATION GUIDE...

  • Page 23: Meters, Consumables

    Any user can check both of these features. This chapter provide information on how to access and perform the procedures needed for checking the meter counts and the status of the consumables. DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 2–1 METERS, CONSUMABLES...

  • Page 24: Entering The Administration Mode

    In order to enter the Administration mode, press the Administration button. This button is located above the numeric keypad. The Access screen is displayed. Figure 2: Access screen METERS, CONSUMABLES 2–2 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...
  • Page 25 Meters 1 and 2. To exit, touch the Close button; the Access screen is displayed. Touch the Close button to exit Administration mode. Figure 5: Access screen DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 2–3 METERS, CONSUMABLES...

  • Page 26: Consumables Status

    This button is located above the numeric keypad, as illustrated in Figure 1. The Access screen is displayed. Figure 6: Access screen Touch the Consumables Status button. Figure 7: Consumables Status button METERS, CONSUMABLES 2–4 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...
  • Page 27 To exit, touch the Close button; the Access Figure 9: Access screen screen is displayed. Touch the Close button to exit Administration mode. DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 2–5 METERS, CONSUMABLES...
  • Page 28 METERS, CONSUMABLES 2–6 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...

  • Page 29: Tools Mode

    DocuColor 12 Printer. KEY POINT: Touch the Close button on the Tools screen to return to the printer features screen. DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 3–1 TOOLS MODE...

  • Page 30: Entering And Exiting Tools Mode

    Access screen. Figure 2: Administration button Touch the Tools button to display the Tools Access Number screen. Figure 3: Access screen Figure 4: Tools Access Number screen TOOLS MODE 3–2 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...

  • Page 31: Exiting Tools Mode

    To exit the Tools Mode, touch the Close button on the Tools screen. Touch the Close button to exit any screen within Tools Mode without making changes and to display the previous screen. DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 3–3 TOOLS MODE...

  • Page 32: Tray Management

    On the Tools screen, touch the Tray Management button to display the Tray Management screen. Figure 6: Tray Management screen Touch the Paper Type button to display the Paper Type screen. Figure 7: Paper Type screen TOOLS MODE 3–4 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...
  • Page 33 For additional information on Normal and Heavyweight papers, see the Color Materials Usage Guide and the Recommended Materials List. You can access both documents at the Xerox website (www.xerox.com) by clicking on ‘Support.’ Touch the button for the setting that best describes the paper type for the tray.

  • Page 34: Machine Set-Up

    Touch screen. Figure 10: Localization screen Touch the Save button to save the settings and return to the Machine Set-up screen. Touch the Close button to return to the Tools screen. TOOLS MODE 3–6 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...

  • Page 35: Audio Tones

    Audio Tones screen. If desired, repeat steps 2 through 4 for the other tones. Figure 13: Selection Tone screen Touch the Close button to return to the Tools screen. DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 3–7 TOOLS MODE...

  • Page 36: Machine Timeouts

    Tools Mode This sets the time 10-60 min. Timeout from the last selection until Tools Mode is automatically exited. Table 1: Machine Timeouts TOOLS MODE 3–8 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...
  • Page 37 Touch the Close button to save the settings and return to the Machine Timeouts screen. If desired, repeat steps 2 through 4 for other timeout settings. Touch the Close button to return to the Tools screen. DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 3–9 TOOLS MODE...

  • Page 38: Change Tools Access Number

    Number box. Touch the Enter button. NOTE: If you make a mistake in entering a value, touch the Clear button, retype the number and touch the Enter button again. Touch Close to display the Tools screen. TOOLS MODE 3–10 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...

  • Page 39: Overview

    Problems that cannot be solved by the operator need to be referred to the Xerox service representative. Use the procedure, “Calling For Service,” in this chapter when it becomes necessary to request a service call.

  • Page 40: Cleaning The Touch Screen

    Wipe the Touch Screen with a clean, lint-free cloth. CAUTION: To avoid damage to the Touch Screen, do not use any Xerox or Xerox Europe cleaner, water, or any commercial cleaner on the Touch Screen or on the hard button Control Panel.

  • Page 41: Supply Replacement

    Dry Ink cartridges require replacement. You must access Administration mode and select the consumables button to view the Dry Ink status to verify which Dry Ink cartridges must be replaced. DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 4–3 MAINTENANCE...
  • Page 42 Cartridge colors are Cyan, Magenta, Yellow, and Black. Place a few sheets of paper on the floor under the Dry Ink Cartridge to catch any dry ink that may spill. Figure Figure 3: Locating the Dry Ink Cartridge MAINTENANCE 4–4 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...
  • Page 43 Dispose of the cartridge according to local regulations. Remove the new cartridge from the box. Figure 5: Pulling the Cartridge out of the printer Shake the cartridge from side to side. Figure 6: Shaking the Cartridge DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 4–5 MAINTENANCE...
  • Page 44 CAUTION: If more than one Dry Ink Cartridge needs to be replaced at the same time, be careful to place the new cartridges in their correct color locations. MAINTENANCE 4–6 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...

  • Page 45: Replacing The Dry Ink Waste Container

    Dry Ink Waste Container to catch any dry ink that may spill. Locate the Waste Container (area A in Figure 10) in the upper left area of the printer. Figure 10: Locating the Dry Ink Waste Container DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 4–7 MAINTENANCE...
  • Page 46 Figure 12: Disposing of the Dry Ink Waste Container Remove the new Dry Ink Waste Container from the box and bag. Figure 13: Removing the new Dry Ink Waste Container from the bag MAINTENANCE 4–8 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...
  • Page 47 If any dry ink gets on your Dry Ink Waste Container skin or clothing, use a brush to remove the dry ink, blow it off, or wash it off with cold water and mild soap. DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 4–9 MAINTENANCE...

  • Page 48: Replacing The Developer Waste Container

    Place a few sheets of paper on the floor under the Developer Waste Container to catch any developer that may spill. Locate the Developer Waste container (area C in Figure 15). Figure 15: Locating the Developer Waste Container MAINTENANCE 4–10 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...
  • Page 49 Figure 17: Removing the cap Securely push the gold cap over the opening on the back of the waste container, to prevent developer beads from spilling out. Figure 18: Placing the cap on the waste container DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 4–11 MAINTENANCE...
  • Page 50 Close the Front Door of the printer. Remove the sheets of paper on the floor under the Developer Waste Container and dispose of the sheets according to local regulations. Figure 21: Inserting the new Developer Waste Container MAINTENANCE 4–12 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...

  • Page 51: Replacing The Copy/Print Cartridge

    Screen, or when instructed by Xerox Personnel. CAUTION: Do not pull out the Dry Ink Waste Container when the Copy/Print Cartridge has been pulled out. Damage to the Copy/Print Cartridge may occur. DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 4–13 MAINTENANCE...
  • Page 52 (area B) counterclockwise to its unlocked position. NOTE: The “B” pictured on the release in Figure 23 is actually on the cartridge. Figure 23: The gold latch release (B) Figure 24: Unlocking the Copy/Print Cartridge MAINTENANCE 4–14 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...
  • Page 53 Remove the new Copy/Print Cartridge from the box. Grab the tab on the Protective Instruction Sheet and pull the sheet out slowly counterclockwise from the Copy/Print Cartridge. Figure 26: Removing the Protective Instruction Sheet from the Cartridge DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 4–15 MAINTENANCE...
  • Page 54 Close the Front Door of the printer. Figure 28: Locking the Copy/Print Cartridge Place the old Copy/Print Cartridge in the box that contained the new cartridge and return it to Xerox according to the instructions on the box. MAINTENANCE 4–16...

  • Page 55: Replacing The Fuser Oil Cartridge

    Open the Front Door of the printer. Place a few sheets of paper on the floor to catch any fuser oil that may spill. Rotate the green handle clockwise, to the down position. DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 4–17 MAINTENANCE...
  • Page 56 Hold a sheet of paper under the bottle nozzle to catch any drips while removing the cartridge from the machine. Figure 31: Removing the old Fuser Oil Cartridge (D) MAINTENANCE 4–18 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...
  • Page 57 Figure 32: Disposing of the old cartridge Remove the new cartridge from the box and bag. Figure 33: Removing the new cartridge from the box and bag DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 4–19 MAINTENANCE...
  • Page 58 Align the cartridge in the proper position on the Paper Path Module. Press it carefully into place. Grasp the Paper Path Module and firmly push the module into the printer. Figure 35: Installing the Fuser Oil Cartridge MAINTENANCE 4–20 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...
  • Page 59 If any fuser oil is spilled on the printer, thoroughly clean it. WARNING: Fuser oil may cause irritation to your eyes. Thoroughly wash your hands with soap and water after handling the fuser oil cartridge. DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 4–21 MAINTENANCE...

  • Page 60: Replacing The Cleaning Web

    Rotate the Green Paper Path Module Handle clockwise, to the down position. Pull the Paper Path Module out of the printer until it is fully extended. Figure 37: Pulling out the Paper Path Module MAINTENANCE 4–22 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...
  • Page 61 Place the Cleaning Web in a bag and dispose of the web according to local regulations. Figure 40: Removing the Cleaning Web DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 4–23 MAINTENANCE...
  • Page 62 Grasp the Paper Path Module and push the module into the printer. Rotate the Paper Path Module handle counterclockwise, to the up position, until it is in a locked position. Close the Front Door of the printer. MAINTENANCE 4–24 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...

  • Page 63: Calling For Service

    NOTE: The fault code will disappear after you have attempted to clear the fault. Record the displayed Fault Codes. DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 4–25 MAINTENANCE...
  • Page 64 Figure 43: Machine Serial Number location USA: 1-800-821-2797(Full Service Maintenance Agreement customers) USA: 1-800-828-5581 (Time and Materials customers) Canada: 1-800-939-3769 Europe: _________________________ Latin America:_________________________ The Xerox Web address is: http:\\www.xerox.com MAINTENANCE 4–26 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE...

  • Page 65: Ordering Customer Replacement Units

    USA: 1-800-828-5581 • If you have an Full Service Maintenance Agreement service contract, call the following number for dry ink waste containers, developer waste containers, cleaning webs, and copy/print cartridges: • USA: 1-800-821-2797 DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 4–27 MAINTENANCE...
  • Page 66 • Canada (French): 1-800-668-0133 • Europe:________________________ • Latin America:___________________ Give the representative the following information: • Your Xerox Customer Number (in the format X-XXX-XXX-XXXX) _______________________________ • Your Model Number: DocuColor 12 Printer S/N____________________ DocuColor 12 Printer with External Digital Front End (DFE) (eg. X12, XP12) S/N____________________ •...

  • Page 67: Supplies To Keep On Hand

    8R7977 (1) 8R7977 (1) 8R7984 (1) Cleaning Web 8R7980 (1) 8R7980 (1) 8R7985 (1) Copy/Print 13R557 (1) 13R557 (1) 13R559 (1) Cartridge (FSMA) Copy/Print 13R558 (1) 13R558 (1) 13R560 (1) Cartridge (T&M) DOCUCOLOR 12 PRINTER SYSTEM ADMINISTRATION GUIDE 4–29 MAINTENANCE...

  • Page 68: Recommended Papers And Transparencies

    Materials Usage Guide. For additional specific information regarding materials that have been tested and approved for use in the DocuColor 12 Printer, refer to the Recommended Materials List. This list is available on the Xerox web site (www.xerox.com) and will be updated periodically.
  • Page 70 Prepared by: Xerox Corporation Global Knowledge and Language Services 800 Phillips Road Webster, New York 14580 April 2001 701P36559...

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