Xerox DocuColor 12 User Manual page 212

Digital colour printer/copier
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1
1
With the power on and the copier/printer in a fault
condition, press the Stop button on the Control
Panel.
2
Record the following information so that you can
provide it to the Xerox representative at the
2
support centre:
3
If the problems are copy quality problems, save
the defective copies for the Xerox service
representative to examine.
For DocuColor 12 applications support, user help,
and service support, call the Xerox Customer
4
Support Centre.
12
6
7
PROBLEM SOLVING
With the Stop button depressed, record the
displayed Fault Codes.
Record the Machine Serial Number from the
label on the inside lower left cover of the
copier/printer. The number may also have
been recorded on the inside front cover of this
manual.
Figure 2: Machine Serial Number location
12–2
DOCUCOLOR 12 USER GUIDE

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