Diagnosing Image Problems; Resolving The Pixel Failure Problems - Fargo DTC400e User Manual

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Diagnosing Image Problems

Resolving the Pixel Failure problems

All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step Procedure
1 Review the following information.
•
Symptom: A thin line or scratch travels the entire length of the card (See
sample image below).
•
Printer Error State: None
•
Driver Monitor Error Display: None
2 Check the card stock for scratches. Replace the cards (as needed).
3 Examine the Printhead for visible damage.
4 Clean the Printhead. See the procedure
5 Replace the Printhead if the problem persists.
DTC400e Card Printer User Guide (L001172 Rev. 1.1)
Fargo Electronics, Inc.
Cleaning the Printhead
4-40