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At all times, the Copyright Protection Notice for each document was adhered to within our Fargo documentation process. This reference to other documents does not imply that Fargo is an ISO-certified company at this time.
Placing the Printer in the Firmware Upgrade Mode __________________ 19 Sending the Firmware File _____________________________________ 21 Firmware Upgrade Instructions Introduction The DTC400/DTC300/DTC300M Card Printer/Encoders - Firmware Upgrade Document (Rev. 1.3) provides step-by-step procedures for upgrading the Firmware on these Printers. Requirements •...
Ribbon and Cards from the Printer before making any repairs, unless otherwise specified. • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC400/DTC300/DTC300M Firmware Upgrade Document (Rev. 1.3)
RESTRICTED USE ONLY Fargo Electronics, Inc. Downloading Firmware Step Procedure Open the Fargo Diagnostic Utility (located in the Programs folder), as shown below. • Click on the Start icon on the desktop. • Select the Programs folder. • Select the Fargo folder.
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Fargo Electronics, Inc. Downloading Firmware (continued) Step Procedure Use the Select a printer to continue dropdown menu to select the Printer. a. Click on the Download Firmware button under Step 1:, as shown below. DTC400/DTC300/DTC300M Firmware Upgrade Document (Rev. 1.3)
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RESTRICTED USE ONLY Fargo Electronics, Inc. Downloading Firmware (continued) Step Procedure a. Check that the Computer has an active internet connection. b. Click on the Yes button, as shown below. DTC400/DTC300/DTC300M Firmware Upgrade Document (Rev. 1.3)
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RESTRICTED USE ONLY Fargo Electronics, Inc. Downloading Firmware (continued) Step Procedure This will launch the Fargo Support page • Click on the Firmware selection box. • Using the drop down menu select the Printer. • Click on the Go button, as shown below.
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RESTRICTED USE ONLY Fargo Electronics, Inc. Downloading Firmware (continued) Step Procedure Click on the Printer name under Printer Firmware to begin the download, as shown below. DTC400/DTC300/DTC300M Firmware Upgrade Document (Rev. 1.3)
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RESTRICTED USE ONLY Fargo Electronics, Inc. Downloading Firmware (continued) Step Procedure Click on the Save button to save the file, as shown below. DTC400/DTC300/DTC300M Firmware Upgrade Document (Rev. 1.3)
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RESTRICTED USE ONLY Fargo Electronics, Inc. Downloading Firmware (continued) Step Procedure Click on the Save button to save the file to the computer’s Desktop, as shown below. DTC400/DTC300/DTC300M Firmware Upgrade Document (Rev. 1.3)
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RESTRICTED USE ONLY Fargo Electronics, Inc. Downloading Firmware (continued) Step Procedure Click on the Close button to close this dialog when the download is completed, as shown below. DTC400/DTC300/DTC300M Firmware Upgrade Document (Rev. 1.3)
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RESTRICTED USE ONLY Fargo Electronics, Inc. Downloading Firmware (continued) Step Procedure From the computer’s desktop, double click on the Firmware .exe file to un-zip it, as shown below. DTC400/DTC300/DTC300M Firmware Upgrade Document (Rev. 1.3)
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RESTRICTED USE ONLY Fargo Electronics, Inc. Downloading Firmware (continued) Step Procedure Click on the Browse button on the WinZip Self-Extractor window, as shown below. DTC400/DTC300/DTC300M Firmware Upgrade Document (Rev. 1.3)
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RESTRICTED USE ONLY Fargo Electronics, Inc. Downloading Firmware (continued) Step Procedure Select the Desktop, then click on the OK button in the Browse for Folder dialog, as shown below. DTC400/DTC300/DTC300M Firmware Upgrade Document (Rev. 1.3)
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RESTRICTED USE ONLY Fargo Electronics, Inc. Downloading Firmware (continued) Step Procedure Click on the Unzip button in the WinZip Self-Extractor window to unzip designated files, as shown below DTC400/DTC300/DTC300M Firmware Upgrade Document (Rev. 1.3)
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RESTRICTED USE ONLY Fargo Electronics, Inc. Downloading Firmware (continued) Step Procedure Click on the Select Firmware File button under Step 2: in the Fargo Diagnostic Utility window, as shown below. DTC400/DTC300/DTC300M Firmware Upgrade Document (Rev. 1.3)
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Fargo Electronics, Inc. Downloading Firmware (continued) Step Procedure • Select the Desktop dropdown menu. • Click on the .frm file. • Click on the Open button, as shown below. This completes the Downloading Firmware procedure. DTC400/DTC300/DTC300M Firmware Upgrade Document (Rev. 1.3)
(2) seconds after the power has been restored and then release. (Note: The LCD display should now show the Upgrade Firmware message, as shown below). Press the Yes button on the LCD to continue with the Firmware Upgrade. DTC400/DTC300/DTC300M Firmware Upgrade Document (Rev. 1.3)
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RESTRICTED USE ONLY Fargo Electronics, Inc. Placing the Printer in the Firmware Upgrade Mode (continued) Step Procedure Ensure that the Printer LCD displays this message: as shown below Upgrade Firmware Send File Now. DTC400/DTC300/DTC300M Firmware Upgrade Document (Rev. 1.3)
Fargo Electronics, Inc. Sending the Firmware File Step Procedure Ensure that the Printer LCD displays this message: Upgrade Firmware Send File Now From the Fargo Diagnostic Tool click on the Send Firmware button, as shown below. DTC400/DTC300/DTC300M Firmware Upgrade Document (Rev. 1.3)
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RESTRICTED USE ONLY Fargo Electronics, Inc. Sending the Firmware File (continued) Step Procedure Upon successful completion of the Firmware Update, the Printer will restart. The procedure is now completed. DTC400/DTC300/DTC300M Firmware Upgrade Document (Rev. 1.3)